# Pomelo Care — user reviews > 102 indexed App Store user reviews of Pomelo Care by Pomelo Care Inc, rated 4.90/5 from 1,432 ratings. - Source: https://appshunter.io/ios/app/pomelo-care/id1628609842/reviews - App overview in markdown: https://appshunter.io/ios/app/pomelo-care/id1628609842.md - Rating breakdown: 5★ 1,402 · 4★ 12 · 3★ 2 · 2★ 1 · 1★ 15 ## What do users think of Pomelo Care? Overall sentiment: positive **Pros** - 🚀 24/7 availability and quick response times - 👨‍⚕️ Highly professional and knowledgeable providers - 💬 Compassionate and attentive care team - 🏥 Comprehensive services (OB, pediatrics, lactation, mental health) - 📱 Convenient virtual appointments from home - 👂 Providers listen carefully and feel genuinely invested - ⏰ Same-day appointment availability - 📊 Helpful tracking tools and educational resources - 🤝 Excellent care coordination with external providers - 💪 Empowering support for first-time and high-risk mothers - 🌍 Multilingual support available - 📝 Detailed post-meeting summaries and documentation **Cons** - ⏱️ Slow response times (30+ minutes reported) - 🔄 Lengthy chat interactions without resolution - 💰 Limited service duration (3-month limitation mentioned) - 🎯 Difficulty getting direct help despite extended conversations **Commonly reported bugs** - Prolonged resolution times for support issues - Inconsistent response speed across different interactions **Most requested features** - Extended service coverage beyond 3 months - Faster response time guarantees ## Newest reviews (19 of 102) ### 5/5 — Such an amazing platform *2026-06-29* This app has been a lifeline during my vulnerable and emotionally challenging prenatal and postpartum period. I feel so incredibly supported and grateful for all the wonderful and professional Pomelo providers and the resources offered here. Having people check in on me regularly and be able to chat at any time is such a gift. I’ve been able to see a specialist in minutes virtually when it would typically take weeks to get an appointment with my regular irl providers. It’s been great for asking advice on how to approach certain issues with my regular providers and feel equipped to advocate for myself. They’ve also helped me find additional services local to me which is helpful when I don’t have the mental bandwidth to do that kinda research. I could go on! ### 5/5 — Enfermeras *2026-06-18, version 1.0.576* Son muy atentas y ayudan mucho en el embarazo, estoy muy agradecidas porque cada duda y cada detalle que han tenido ha sido muy satisfecho, a cualquier horas están disponibles y ayudan mucho en cosas que no sabemos ### 5/5 — Pomelo care ,thank you! *2026-06-18, version 1.0.576* I love pomelo care there more on top of things than my regular doctor! Checking in on me helping me figure things out I would support anyone who would love to join them 100%! ### 5/5 — What a fantastic service! *2026-06-17, version 1.0.576* Pomelo is a fantastic service. It puts you at ease to know there is someone available 24/7 if you have questions or concerns. ### 5/5 — Great resource *2026-06-16, version 1.0.572* Love having 24/7 access to someone when needed through my pregnancy! Despite the webinars, birthing classes, and prenatal visits I’ve utilized throughout, Pomelo has provided the most peace-of-mind during this time and worked with my individual needs and preferences best! ### 5/5 — Agradecida con el personal *2026-06-10, version 1.0.565* EFICIENTES, AMABLES , EXELENTES ,SERVICIALES están las 24/7 no importa tu mínima pregunta Estoy muy agradecida con todos los Pediatras y asistentes 🫶🏻 ### 5/5 — A blessing! *2026-06-08* I have always had a hard time going to doctors offices and seeing doctors in general, I guess you could call it white coat syndrome. I was absolutely NOT looking forward to having phone calls/text messages/etc. from doctors just whenever. But let me tell you, they have been a BLESSING! They are so quick to answer any and all questions, from “is Kombucha safe to drink while breastfeeding?” to managing mastitis before it becomes necessary to treat with medication! The lactation consultants are so kind, and willing to troubleshoot, and give tips and tricks and just listen to you if you need to. I cried for a whole 10 minutes with my very first lactation consultation, and by the end, we had a game plan in place, and I felt that somebody understood my situation and was on my side that actually knew what I was dealing with! I have not met one uncaring individual the entire time! Everyone treats you with respect and care! They truly want you to do well and support you through all that you’re going through. They make you feel like you matter and they treat you that way too! This entire company is such a blessing! ### 5/5 — Best care for a young mom *2026-06-03, version 1.0.564* I’ve had the BEST experience with Pomelo Care, as a young mom I am sooooo grateful. ### 5/5 — What an amazing service for Moms! *2026-06-02* I cannot recommend this enough! I had a high risk pregnancy, and I wouldn’t have had the knowledge I had without pomelo. I told them my symptoms and they responded quickly with their recommendations! With their help and kindness, I was able to have an easy (enough) pregnancy. Thank you Pomelo and my care team for being there for me during my most vulnerable time! Whether it was a random question at 3am or a therapy session, they were always there for me. ### 5/5 — Excellent Care Team *2026-05-27, version 1.0.555* Love love love! Awesome nurses, excellent care, rapid responses. ### 5/5 — Fantastic - wish this has always been available *2026-05-20* I absolutely love having a care team available 24/7 and have utilized it so much from my 9 month pregnant mark to now being just over 6 weeks with my newborn. For everything from questions about me to questions about baby, having a nurse practitioner or other staff available has been a breath of relief when either those end of term concerns or newborn panic moments occur even going into the middle of the nights. I love how many different people are able to help whether it be a lactation consultant or a pediatrician or even staff for myself as an adult. This seriously is something I wish was here 9 years ago when I had my first baby and panic ran to the ER more than once. ### 5/5 — This app has been a life saver! *2026-05-19, version 1.0.545* Honestly they have made this pregnancy so much easier to manage! I have so much confidence as I progress. I am so grateful to have someone at my finger tips to ask questions. And they have been able to ship needed items to my home has been such a blessing!!! ### 5/5 — Feels like I have someone to talk to for once *2026-05-15, version 1.0.545* I’ve never been so close to somebody considering this is only an app tell them everything I’m going through and they help me out with everything my own doctor and some friends I’m really lucky to have these people that I can talk they have answers for me. I’m so glad to have this app. ### 5/5 — Top notch care!!! *2026-05-12, version 1.0.539* I’ve been so blessed to have Pomelo as a resource while pregnant to talk through strange symptoms or anxieties. The providers are always helpful and kind to help me through anything and everything. ### 5/5 — Maternidad *2026-05-11, version 1.0.539* Atiende de maravilla ### 5/5 — Great *2026-05-06, version 1.0.539* The nurses and providers are always available to help you. ### 5/5 — Always there *2026-05-06, version 1.0.531* Instead of going to my mom or google these ladies are there for me 24/7 and I couldn’t be more grateful. They really put my mind at ease, are super patient and very supportive. ### 5/5 — Fantastic care! *2026-05-05, version 1.0.531* I wish the providers on the pomelo team were local! I’ve never experienced such wonderful care from everyone I’ve crossed paths with, they continuously check in on you, never forget follow ups and are extremely thorough! If your insurance covers this wonderful group I highly recommend taking full advantage! ### 5/5 — Caring *2026-05-04, version 1.0.531* Everyone on this app is extremely helpful and polite and full of so much energy you can’t help but feel good after a visit and they are very fast and helpful with whatever it is you need! ## Most critical reviews (10 lowest-rated) ### 1/5 — Opposite of helpful *2025-05-13, version 1.0.250* Unfortunately, you get nowhere with your “care” team. It’s very obvious they make money the more they keep the chat going, so it’s extremely hard to get any real help. Just a bunch of nonsense & running you around in circles when you actually need help. Sadly, you are better off on your own than utilizing this so called “care” team. ### 2/5 — They take forever to respond *2024-12-28, version 1.0.164* Long response times (30 mins or more) chats can last hours before getting a solution to issues. ### 4/5 — Greatness *2026-05-12, version 1.0.539* I like how they are available 24/7 and help out with any questions that you might have. The classes that they provided are great and the people who work there are very nice. I really enjoy them and everything they offer ### 5/5 — Life savers!! *2026-08-13, version 1.0.627* Extremely helpful people and service. Super friendly and knowledgeable. ### 5/5 — Mi gran apoyo *2026-08-13, version 1.0.627* Han sido mi mayor apoyo y mi soporte en estos días tan difíciles para mí !! Gracias por tan gran apoyo emocional lo mejor Pomelo Care ### 5/5 — Pomelo care *2026-08-12, version 1.0.622* Oh how I love pomelo care it’s the best you have dr on stand by and they are amazing ### 5/5 — Good care *2026-08-12, version 1.0.622* Pomelo is easily accessible and available anytime. There are options for pictures and videos if you are concerned about any given issue. The team is kind and open with communication. ### 5/5 — Great *2026-08-04, version 1.0.617* Yall are very helpful, caring,and nice. The support yall give is amazing I really appreciate yall ### 5/5 — Life savers! *2026-07-30* My Pomelo care team literally save my life! Following my C-Section I continued to decline, extreme pain that increased every day, high fevers, pale complexion and sweating. All were written off by my OB as flash fevers and pain brushed off as a long labor. My Pomelo care team were the ones who didn’t ignore the red flags and caught my infection way before my OB did which allowed me to be on the look out for warning signs and seek medical attention for an infection that was laying in wait that caused me to become septic in a matter of days following my C-Section, doctors said even hours later would’ve killed me. I truly feel as if without my care team through Pomelo I might not have noticed until it was too late. Because of my care team I am still here to help raise both my daughters ### 5/5 — Best Care Team! *2026-07-29, version 1.0.609* Amazing staff, always available and helpful when you need it! They always make me feel safe and secure about mine and my babies health! I’m so glad I no longer have to use google for any stressful questions when I’m not able to contact my dr ## Most praised reviews (3 highest-rated) ### 5/5 — Helpful team. I don’t feel alone *2026-07-29, version 1.0.609* At first, I thought this was a scam, but they’ve actually been very helpful and I’m so grateful that I have 24 seven on demand care ### 5/5 — My Experience With Pomelo Care *2026-07-27, version 1.0.609* My experience so far with Pomelo Care is amazing. They make sure they go that extra mile to take care of your needs when it comes to your pregnancy no matter what it is . I’m absolutely satisfied and they are definitely a 10/10 I recommend if you’re a mother expecting to join with Pomelo Care. ### 5/5 — Thank you Pomelo! *2026-07-02* This program accompanied me throughout my baby’s first year and a large part of my pregnancy. As a first-time mom dealing with a complicated pregnancy, I often felt lost and misunderstood. Having this program as a resource was a huge relief; they guided me and were amazing companions throughout this process. I am incredibly grateful to the Pomelo team. I highly recommend it and hope many other moms can receive this kind of support --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*