# Pomelo Fashion — user reviews

> 16 indexed App Store user reviews of Pomelo Fashion by Pomelo Fashion Pte Ltd, rated 4.80/5 from 724 ratings.

- Source: https://appshunter.io/ios/app/pomelo-fashion/id1098083916/reviews
- App overview in markdown: https://appshunter.io/ios/app/pomelo-fashion/id1098083916.md
- Rating breakdown: 5★ 628 · 4★ 62 · 3★ 23 · 2★ 5 · 1★ 6

## What do users think of Pomelo Fashion?

Overall sentiment: mixed

**Pros**

- 🚀 Fast shipping and delivery times
- 👕 High-quality clothing with unique styles
- 💰 Reasonable and competitive pricing
- 👍 User-friendly app interface
- 📦 Good packaging with bonus items
- ✅ Accurate size guides and fit
- 🎯 Simple and easy browsing experience

**Cons**

- 🐢 Slow app performance and loading times
- 🐛 Frequent app crashes and glitches
- 🔄 Page refreshing and reloading issues
- ❌ Misleading return policy advertising
- 💸 Expensive return shipping costs
- ⏱️ Slow return processing times
- 🔧 Multiple technical glitches after updates

**Commonly reported bugs**

- App crashes during browsing
- Update installation failures
- Page auto-refreshing while scrolling
- Splash page navigation issues
- System crashes during checkout
- App freezing and glitching after updates
- Excessive loading screens between actions

**Most requested features**

- Optimistic UI design to reduce loader displays
- Improved app performance and speed optimization
- Better return tracking system
- Clearer and more transparent return policy information

## Most critical reviews (10 lowest-rated)

### 1/5 — unable to update

*2022-07-26*

tried to update today but the update just won’t fully install. deleted the app and restarted my phone to reinstall, still doesn’t work.

**Developer response:** Dear Valued Customer, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further, feel free to reach Pomelo Customer Service via wecare-gl@pomelofashion.com or +6628216878 from Mon-Sun 09:00 - 19:00 ICT. Warm Regards,

### 1/5 — Glitches everywhere

*2020-08-11*

I updated the app today and it keeps glitching. It keeps refreshing the page, reloading the products as I scroll down so I can’t focus on any one product, and returning me to the splash page when I attempt to view a product. Please fix.

**Developer response:** Hello there, first of all, we would like to apologize for the inconvenience caused. We will be taking note of your feedback to ensure that this incident never happens again. We’ll strive to do better.

### 1/5 — US Buyers BEWARE!!!

*2018-11-14*

Overall I’m very disappointed with Pomelo. While ordering and shipping was quick and easy (received my items within two days). They’re advertising regarding their return policy - which is clearly stated throughout their website and app - is completely false. It states that they allow free returns for 365 days. Completely not true. You have to pay for the shipping back. You can ship to either Florida or Thailand. Both are expensive. You have no way of tracking the return other than knowing that it arrived at their center by the tracking number provided by your shipping carrier. I submitted a couple returns and after not hearing anything for two weeks after they arrived at their center I sent an inquiry. They were quick to respond but told me that it can take up to a month for a return to arrive at their facility overseas and another month to get the return processed. For clothing that can basically be bought at H&M for the same price it is really not worth the hassle. Its been almost a month since I sent the returns at this point and still nothing. US buyers beware!!!!

### 2/5 — keeps crashing😔

*2016-10-22*

im glad there's an app already but every time i browse to shop it keeps crashing. hopefully this gets resolved asap so that it's more convenient for us to shop!

**Developer response:** Hi, very sorry to read this. Have you tried updating to the latest version? Hope you have the best shopping experience.

### 3/5 — Not my style but good

*2020-05-02*

Honestly this app isn't my style but if your looking for the innocent style this should be your number 1 go to

**Developer response:** Hello there,

Thank you for your feedback as every feedback matters to us.

We will take this into account for better service improvements. 

Should you have any queries or need further assistance, feel free to reach Pomelo Customer Service via wecare@pomelofashion.com or (+66) 02 329 5991 from Mon - Fri (9:00 - 18:00 UTC)

Warm regards,

### 3/5 — App could be improved

*2019-07-13*

Love the clothes but this app shows a loader between every single action and makes it feel really slow. They should really consider a more optimistic design and not just throw up a loader for everything. For example, there’s no need to show a loader after favoriting an item..

**Developer response:** "Hello there,

Thank you for your feedback as every feedback matters to us. We will take this into account for better service improvements.Should you have any queries or need further assistance, feel free to reach Pomelo Customer Service via wecare@pomelofashion.com or (+66) 02 329 5991 from Mon - Fri (9:00 - 18:00 UTC)

Warm regards,"

### 3/5 — Some issues

*2018-08-24*

I rarely write any review for app! Undoubtedly I love pomelo!! When I discovered pomelo developed an app, I downloaded immediately...I don’t know if it’s just me, but the app is so slow...I wish they operate faster! Every time when I clicked in, it’s loading loading and loading....😩🐢

**Developer response:** Hello there, first of all, we would like to apologize for the inconvenience caused. We will be taking note of your feedback to ensure that this incident never happens again. We’ll strive to do better.

### 4/5 — ส่งของเร็ว คุณภาพดี

*2016-10-08*

ส่งของเร็ว คุณภาพดี

### 5/5 — Need to fixing

*2023-12-29*

Error 100times 😅

**Developer response:** Thank you for your valuable feedback. We are willing to hear more from you. Please reach out to wecare-sg@pomelofashion.com or call  (+66)2-821-6878 everyday from 09:00 AM -06:00 PM ICT. with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our application!

### 5/5 — Good app

*2023-01-27*

Shopping online is good!!!

**Developer response:** Thank you for your rating. We hope you enjoy shopping with us and Pomelo remains your choice of selection in the future.

## Most praised reviews (6 highest-rated)

### 5/5 — ไม่ประทับใจ

*2019-10-13*

รอโปรโมชั่นของวันที่ 10 เดือน 10 ตอนเที่ยงคืน เนื่องจากเห็นโปรว่ามีลดพิเศษช่วงเที่ยงคืนถึงตีสอง อุตส่าห์อดนอน พอเที่ยงคืนรีบเข้าไปคลิกจ่ายเงิน ระบบล่ม พยายามถึง 12.20 am เลยยอมแพ้ 
ของที่ซื้อโปร 10/10 เปลี่ยนไซด์ไม่ได้ ต้องทำการยกเลิกแล้วสั่งซื้อใหม่ แต่ พอสั่งซื้อใหม่เป็นราคาปรกติแล้ว เงินไม่สามารถคืนได้ แต่ให้คืนเป็นเครดิตแทน

**Developer response:** สวัสดีค่ะ โพเมโลต้องขออภัยกับเหตุการณ์และความไม่สะดวกที่เกิดขึ้นเป็นอย่างสูงค่ะ 

เนื่องจากช่วงเวลานั้นมีผู้เข้าใช้งานแอปพลิเคชันเป็นจำนวนมาก จึงทำให้เกิดเหตุขัดข้อง แต่ทางเราไม่ได้นิ่งนอนใจกับเหตุการณ์ที่เกิดขึ้น และขอน้อมรับทุกคำติชมเพื่อนำไปปรับปรุงและพัฒนาระบบให้ดียิ่งขึ้นไปค่ะ

และในส่วนของการเปลี่ยนสินค้า เนื่องจากทางโพเมโลยังไม่มีนโยบายการเปลี่ยนสินค้า ท่านสามารถคืนสินค้าเพื่อรับเงินคืน และดำเนินการสั่งซื้อใหม่ได้ค่ะ

หากท่านต้องการสอบถามข้อมูลเพิ่มเติม สามารถติดต่อเจ้าหน้าที่ลูกค้าสัมพันธ์ได้ที่ wecare@pomelofashion.com หรือ เบอร์โทร (+66) 02 329 5991 ในวันและเวลาทำการ จันทร์-ศุกร์ เวลา 09:00 - 18:00 น.

ขอบพระคุณค่ะ

### 5/5 — Will buy from Pomelo again :)

*2018-08-24*

Bought 4 clothing items and received a free makeup bag. Delivery to my US address was quick, I think I received my things within a week. All items are excellent quality and fit very well. Check their size guide and what size the model is wearing for a better idea of how it might fit on you.

### 5/5 — Great site... I'm shocked

*2018-01-08*

The pants I bought are so beautiful, and it came in a very decent time. I'm surprised that it doesn't have more of a following. And the prices are so reasonable that I was actually skeptical 😅. But it looks great.

### 5/5 — LOVE Pomelo!

*2018-01-04*

I was at first a little hesitant to order from them online since I found it hard to find much about them, but when I placed my first order I had no regrets. Clothing came super fast, and it has a perfect fit and great material! Installed this app so I could browse their clothes with ease. Super cute clothing & this app is simple and functions well.

### 5/5 — Cool!!

*2017-01-27*

Cool!!

### 5/5 — Amazing

*2016-09-22*

Obsessed with Pomelo. Clothes are so unique and the prices are crazy low. The app is so easy and fast too 😍😍😍

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*