# Ponant — user reviews > 25 indexed App Store user reviews of Ponant by Compagnie du Ponant, rated 3.80/5 from 68 ratings. - Source: https://appshunter.io/ios/app/ponant/id1448369219/reviews - App overview in markdown: https://appshunter.io/ios/app/ponant/id1448369219.md - Rating breakdown: 5★ 39 · 4★ 10 · 3★ 1 · 2★ 4 · 1★ 14 ## Newest reviews (6 of 25) ### 1/5 — Rubbish *2024-06-17, version 2.3.1* Can t sign-in on either my iPad or iPhone. ### 1/5 — Is this app sposed to work? *2024-04-07, version 2.3* Have struggled with this app since booking my cruise (for the last 6mths). It doesn’t load and then hangs. ### 1/5 — Forgot it! *2022-09-23, version 1.18* Useless app whilst on board Le Boreal ### 1/5 — App 🤔 *2022-09-16, version 1.15* Easier to go online and go to personal account.without worrying About the storage mb’s on the tablet/ phone/ laptop.especially with Ponant’s technical history. ### 1/5 — No use on board *2022-09-15, version 1.15* Currently on board Le Boreal. The app hasn’t been updated with menus since we embarked 3 weeks ago. Now it need to be updated but we cannot update on board, so we cannot access anything. The App Store just sends us back to the app, which states it needs to be updated. Ponant misses the fine details and this is a typical example of this issue. ### 1/5 — App not work *2022-05-22, version 1.14* I had it all set up a month ago and it worked perfectly, but for the past 2 weeks an error message pops up. I tried deleting and uploading it again and rebooting my phone. The app is broken. I’m going on one of their cruises in June. I hope they fix it soon. ## Most critical reviews (10 lowest-rated) ### 1/5 — Outdated and not user friendly *2026-06-27, version 3.3.4* Looks like an app that stayed lime it was 5 yrs ago: not intuitive and friendly at all. Ask to log on website for reservations and more ### 1/5 — Flaky *2026-06-24, version 3.3.4* Works occasionally. Useful when it works. Frustrating when it doesn’t. No support available. ### 1/5 — Worst App *2026-06-03, version 3.3.4* The app simply never worked. They blamed it on my iPhone but most on the ship had similar issues. Just one of many things that were lacking on this Ponant cruise. ### 1/5 — Clunky and cumbersome *2026-05-03, version 3.3.4* The Ap is not user friendly. Continually having to log in is irritating. Pls do a face scan??? It is slow and unnecessarily difficult to use. It does not record all bookings - like à la carte. It is hardly worth the effort. Needs a serious upgrade 🙏🏻🙏🏻🙏🏻 ### 1/5 — Endless loop logging in. No support. *2026-04-07, version 3.3.3* None of the support links work. App is full of bugs. ### 1/5 — Major issue *2026-03-05, version 3.3.1* The app will log me in, but I immediately logs me out, giving me no other options. ### 1/5 — Defective App restarts constantly *2026-01-13, version 3.2.0* SW not maintained. Disappointed in Service! ### 1/5 — App very frustrating *2025-03-23, version 2.5.3* Cannot get the app to work. Finally deleted and reloaded, but that didn’t help either. ### 1/5 — Terrible *2024-10-22, version 2.4.0* This app is very poor. I have uninstalled it and reinstalled it several,times as it goes into an endless “loading data” loop at the drop,of a hat. It needs serious attention. When it is working. It isn’t particularly useful. ### 1/5 — Almost useless *2024-09-20, version 2.4.0* Just finished a cruise. The app works well but is not updated. The menu would show up an hour before meal if at all. If there were changes in schedule they never made it to the app. ## Most praised reviews (9 highest-rated) ### 5/5 — Exceptional service. Attention to detail. with many opportunities to experience many adventures *2026-07-16, version 3.3.5* The ships are luxurious, the food is phenomenal and the staff will take care of every need you may have ### 5/5 — The Kimberley *2025-10-03, version 3.0.2* Broome to Darwin: Absolutely 5 stars. The ship. Food. Staff. Experiences. Naturalists with extensive knowledge. I was blown away. Thanks Ponant and the crew aboard Le Jacques Cartier. ### 4/5 — Translation *2021-11-14, version 1.12* The app started out here in French and it took a while to determine how to change it to English ### 3/5 — Logout *2026-05-12* Every time I try to log on it asks me if I want to log off. I can’t log in ### 2/5 — Getting worse and worse ! Disappointed and frustrated. *2026-06-07, version 3.3.4* Fail to integrate with whichever Ponant ship while I am travelling on board, such problem getting worse and worse despite app updates. It keeps asking me to log out or log on or log in again or saying app is not connected to the the ship’s WiFi ( while I actually am) etc etc. Even if I am lucky enough to log on to the onboard WiFi, it shows little info about today’s program. Ponant should really look into solutions and improvement !!! ### 2/5 — Not user friendly *2026-02-20, version 3.2.1* I wish this app stays logged on for a whole day. This app kept asking me to logon. I have to logon numerous times everyday, every time I need to use it. Or it somehow goes back to the logon screen during the use. There is no face recognition available. One has to type the email and password every time. It’s really annoying. ### 2/5 — Worked - Then stops working *2023-08-07, version 1.21* I downloaded this app a couple months before my cruise, and it worked fine. Then about seven days before the cruise, the app was not operational. It would not log me in. I could login through my laptop, but not through my mobile device. Poor design and substandard ### 2/5 — Worked - Then stops working *2023-08-02* I downloaded this app a couple months before my cruise, and it worked fine. Then about seven days before the cruise, the app was not operational. It would not log me in. I could login through my laptop, but not through my mobile device. Poor design and substandard ### 2/5 — Useless *2022-11-25, version 1.18* Have been trying for 3 weeks to link my cruise leaving in 2 days. Only error messages. Online messages are ignored. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*