# Pool Service Software — user reviews > 20 indexed App Store user reviews of Pool Service Software by Pool Service Software, LLC, rated 4.30/5 from 31 ratings. - Source: https://appshunter.io/ios/app/pool-service-software/id986000636/reviews - App overview in markdown: https://appshunter.io/ios/app/pool-service-software/id986000636.md - Rating breakdown: 5★ 24 · 4★ 1 · 3★ 1 · 2★ 2 · 1★ 3 ## Newest reviews (2 of 20) ### 5/5 — This is What my business needed *2019-03-13* Not a lot of innovation happening in the pool maintenance industry, this was a welcome app for improving and making it easier to run my business! **Developer response:** Thank you for your comment and we’re glad to hear you’ve found PSS to be valuable to your business. We are always striving to become better! ### 5/5 — Thank You *2019-01-10* I just want to thank the mastermind behind this website. I was having an issue before I came across this app and thanks to it my company has been stronger than ever. You should definitely use this app. **Developer response:** Thank you for your comment and recommendation :) ## Most critical reviews (10 lowest-rated) ### 1/5 — Cheap and glitchy *2026-05-13* I’ve been using this app through my company cause it’s the cheapest out there but avoid the hassle just go with skimmer!! My boss is reporting losses of 20K dollars due to billing issues works great on the field ### 1/5 — Sync slows down work flow *2026-01-14* Why is your app so slow? Please fix when syncing, both aspects. Also, LSI calculator gives LSI reading when only 3 parameters are entered with out water temp, which is inaccurate. Should only list LSi when all inputs are entered. It appears as if it’s wrong when not. ### 1/5 — Sync slows down work flow *2025-11-01* Why is your app so slow? Please fix when syncing, both aspects. ### 1/5 — Tried it *2017-11-08* This is not a public software. The website links take you directly to a login screen with now way to sign up **Developer response:** Thank you for trying our software. We’ve been working on a new release for over a year with many new features and we are planning to release this to the market within 2 weeks from today. This new version will have a signup process so that you can easily join. Please stay tuned and thank you for your patience. ### 2/5 — It will do *2026-06-01* Use this app before overall it’s effective for the cost sometimes it’s a little bit glitchy jobs won’t sync up when completed. GPS sends me to the wrong location occasionally but I think it’s very easy to use. It’s self-explanatory and it allows me to keep in touch with my text as well. ### 2/5 — Could be better! *2025-06-14* The app is decent and somewhat user-friendly, but it’s very basic, don’t expect any bells and whistles here. My biggest issue is the LSI calculator, which is way off compared to the Orenda app it claims to use. The calculations are inconsistent and often lead to over- or under-dosing. It’s okay for general use, but I wouldn’t rely on it for precise pool chemistry management. ### 3/5 — Great System *2025-05-29* Takes all the jobs multiple task and simplifies in to one place. The hardest part is switching from you old non efficient way to more efficient simplified software that make your job easier. **Developer response:** Hi, thank you for this feedback and our apologies for the slow response in the past. We have had an increase in support requests and we are actively working to reduce the response times. Thank you once again and we expect the experience to improve. ### 3/5 — Good system *2023-07-21* System works good customer service lacking in response to customer needs or requesting feedback. Like shopping list in visit but not extra items. Extra items should have shopping list capabilities. Never get contacted about tickets for support. Could be better hope it gets there eventually. **Developer response:** Hi, thank you for this feedback and our apologies for the slow response in the past. We have had an increase in support requests and we are actively working to reduce the response times. Thank you once again and we expect the experience to improve. ### 5/5 — Gabi *2025-09-24* Best pool service app! ### 5/5 — Exceptional *2025-06-05* I am a small business owner. I have 5 pools and have been using this software for about a year. I also work full time at may local church. I have also worked for a large reputable pool company for about 4 years. The invoicing for clients is easy and works. They have auto pay. All my interactions w/ customer service have been amazing. I would recommend for any pool company. They set up routes nicely, the notes per pool and chem reading along w/ LSi and pictures before and after options is invaluable. ## Most praised reviews (8 highest-rated) ### 5/5 — This app makes growing your pool business possible. *2023-03-17* I don’t review apps often, but I tried 3 other apps before PSS, they all claimed to work well for running a pool business, but I couldn’t make them work for me. So glad these folks made a pool service app that actually works well and is pretty easy to set up and use. Keep up the good work. ### 5/5 — Love it! *2023-01-24* Moved my entire company from PTPM to PSS. So glad I did! Their customer service is TOP NOTCH. Software improvements come out faster than others I’ve tried over the last few years. And they take every suggestion for feature or tweaks to heart and see if it’ll will for the overall experience. You won’t be disappointed. Update 2 years later: PSS keeps getting better and better! The new features are great and they keep working on the details to make things even easier. ### 5/5 — This software made our business operations SO MUCH SMOOTHER. *2022-11-15* First a special shoutout to Gus from PSS! Gus went out of his way MANY times to ensure that the software was set up properly for our business. The versatility of the software is also crucial because to me there's no ONE way to set up software for a pool business because everyone does billing practices/runs businesses differently. Within weeks of the software we were on a roll and had very very little issues after 5 months of using the software. We did have some hiccups at first but Gus's incredible response time helped us sort out issues very quickly. It's also important to note that the mistakes we made were OUR MISTAKES and after telling Gus how we wanted the software to process....we adjusted the settings according to what Gus said and it has been working GREAT!!! Thanks to this software we had our most profitable year since one our major issues was being behind on billing and having our secretaries nit pick and bill every chemical one at a time. Automating the billing makes us more money, prevented a lot of mistakes, and free'd up A LOT of time for our secretaries. The software also saved a lot of time for our accountant because the billing automatically syncs to Quickbooks when set up! Lastly Gus truly does take user feedback seriously and even implemented one of my ideas within WEEKS when i was a new customer. Bravo to the people from PSS you guys truly made a difference in our business :) ### 5/5 — Awesome Support Team *2022-02-20* This software has everything I’ve been looking for! It saves me time and money with the recurring invoices and dosage cost tracking. It’s easy to use and my customers love the service visit reports they receive. The support team put me through an on-boarding process, helping our team get setup on their software. I’m excited to scale now that I feel more structured. ### 5/5 — These guys are amazing *2021-01-18* They are changing so quickly. Always updating. Becoming the best product on the market for pool pros. Cannot recommend high enough ### 5/5 — Excellent Customer Service! *2021-01-06* This app is definitely responsible for a lot of my company’s success so far. It makes running a pool service company easy and simple. Just like any app I have seen a bug here or there, but their customer service is so good. They pushed out an update to fix the issue within 24hrs and were in communication with me the entire time. I highly recommend using this app, you won’t regret it. ### 5/5 — Great app with awesome support! *2020-06-19* Well put together app that is easy to use to run my pool service business. The reports look great and are very customizable. They also have support for QuickBooks, but you can also just use their invoicing in case you don’t have QB or want to ditch QB. The customer support is excellent, thank you! ### 5/5 — Awesome Pool App! *2020-04-10, version 2.0.11* This app is everything I need to run my pool business, in one central location! Very well done, clean and easy to use. Love the jobs feature!!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-21.*