# POOL360 — user reviews > 33 indexed App Store user reviews of POOL360 by Pool Corporation, rated 2.10/5 from 33 ratings. - Source: https://appshunter.io/ios/app/pool360/id1610884023/reviews - App overview in markdown: https://appshunter.io/ios/app/pool360/id1610884023.md - Rating breakdown: 5★ 7 · 4★ 0 · 3★ 2 · 2★ 4 · 1★ 20 ## Newest reviews (13 of 33) ### 2/5 — Mobile app functions *2025-12-01* Ever since the update. The app is super difficult to navigate. I can’t pull up my saved lists and the home button takes me to a blank screen with only the words welcome back! There’s only two options on that main screen and that is home and service. When I click on service it’s says cookies are disabled go to settings we’ll can’t do that on the app. Please figure this out ### 1/5 — App is broken now *2025-11-19* asks you to enable cookies for the app in settings. that does not exist. all you get is a white screen. get it right, pool corp. we all use this a lot. haven't use website instead. annoying to do on the go. ### 1/5 — Slow as can be *2025-08-21, version 4.1.1* On top of the awful mobile layout, this is the slowest app that I’ve ever used. It takes twenty seconds to transition between any page. Do better Jesus Christ ### 1/5 — Slow and full of bugs *2025-08-11, version 4.1.0* This app is terrible. I would be embarrassed to effet this to my customers… Beside from being very slow It has major bugs… back arrow is missing half the time… how can that be?!? Also the search box does not disappear after a search… major irritation And you need to rethink the menu and search categories and filters.. it by far the least friendly app to search for a specific part… it’s easier to find part number on google and just type in the app… ### 1/5 — The worst app I’ve seen *2025-03-11* This app is a joke they make you use this for my job and it never works right, it’s been years, barely working and now it’s gone to not working for days! Nothing works it just keeps saying an unexpected error has occurred. I can’t get any of the part numbers or anything from my orders! It’s completely useless ### 2/5 — They cant get it right. *2024-06-18* The previous app was bad and this is just a little better but still no where near where it should be. I say should because they are a huge corp that could sink some money into it. Pricing wont show. Cant see previous orders and when you can, It wont show all of the recent ones. Wont load at all and when it does it gltiches and sends you back to main screen with out showing search query. If search query loads it wont show availability. This app is all over the place. ### 1/5 — Slow as can be *2024-05-06* On top of the awful mobile layout, this is the slowest app that I’ve ever used. It takes twenty seconds to transition between any page. Do better Jesus Christ ### 1/5 — Just Awful *2024-03-25* This app is so bad I stopped using SCP. I get error codes on every item I type in. Most of the time I only get two letters typed in before it glitches out. If I do get the result to auto populate and I tap on the item I am looking for the screen will just go blank. It’s embarrassing to try to look up an item with a customer and the app doesn’t work. This app has been a disaster from the beginning. Updates just cause new issues without solving previous problems. It’s to the point where it is no longer useable. ### 1/5 — Old app was better *2023-12-10* The old Pool360 app had some problems but was 10x better than this new app. I’ve been exploring around this one for a few days now and have concluded that it’s a huge downgrade to the older app. It’s confusing, ugly and freezes more than the last one. Also Seems like this one has less options. Also you shouldn’t have to type in your credentials every time. The only app on my phone that doesn’t auto log in or atleast save your user name. I hope they improve this one or atleast just dump it and let us use the older version. ### 1/5 — Billion dollar company, $5 app *2023-11-23, version 29567* If you want to lose your hair this app is for you! The most useless generic filters, lack of comprehensive search fields and a very poorly designed interface. This app could have been made by a child but that would be a compliment. ### 1/5 — From Bad to Worse *2023-07-02* The old app was bad enough to deal with but at least it kept me signed in for quick price checks and ordering. Having to click the sign in, then watch this app throw up on itself day after day is one of the most infuriating parts of owning a pool business. I’m seriously considering shopping at your competitors from now on just so I don’t have to deal with this god awful app. If I could throw this app into the sun I would. For a company worth 14 billion dollars you’d think they could come up with better tools for their customers. **Developer response:** Thank you for your feedback. While the login timeout is required to maintain security protocols, our team is continuously exploring other options to make the process more convenient and flexible for customers. If you continue having problems, please reach out to us at support@pool360.com to help. ### 1/5 — Been junk for months *2023-03-15* I look up part prices throughout the day, and it constantly needs me to re-sign in on a website which takes forever to load. When I just simply wanna look up a part, I shouldn’t have to re-sign in that should automatically be signed into the system that has always been annoying but here lately the last few weeks if I’m looking up some thing and don’t go back on the app for an hour. It will stay on when I was last looking up and I cannot look up anything new. I will have to delete the app and get it again but today has been worthy of a review all day long. I’ve been trying to use the app for prices and look up things that I need out in the field and I open up the app it says login and then it just stays on a solid white screen with nothing on the entire screen. I’ve deleted the app I restarted my phone I can’t get the app to work for anything. ### 2/5 — Inconsistent and Buggy app takes me 2-3x longer to place orders now. *2022-10-05, version 20358* Search function usually only allows one search and then will not do another search without closing the app. Inability to filter anything when looking for products. Doesn’t filter out non-available items at local branch you have to go to each item to see branch availability. I use the legacy app to find all the items I need then find them in 360 complete the order and then it’s a toss up if I can actually place the order. But you have a bar code scan feature now which is pointless and also crashes the app or does nothing at all. It’s honestly easier to call in the order or just go to the branch and hope everything is in stock. Probably should have figured out all the bugs prior to releasing the new app. ## Most critical reviews (10 lowest-rated) ### 1/5 — Get it right and please leave it alone *2026-08-13* Originally I could see my cost and my mark up while looking at items…then you had to mess with it and then I couldn’t. Some updates I can then you mess with it and I can’t. Please just fix this app then leave it alone it’s very frustrating to the point I usually just call in to check pricing. ### 1/5 — In job service *2026-06-22* This app is the absolute worst app for this kind of job nothing saves properly or is done properly on updates chemical measurements are off by a large margin and seem like it’s not designed to help a service tech out at all. Find a better app this is not the one to download. ### 1/5 — Does not work *2026-06-19* It will take for ever to load once you want to search for something will freeze you will have to exit the app and re enter . Time is money and you are wasting it ### 1/5 — Terrible *2026-04-16* At first the app was great, rarely had any issues. But now, if I can even get the app to load, i have to literally sign in every time I reopen the app. It doesn’t allow me to change my primary address. I have to reapply my retail settings every time I sign in. It will not allow me to remove a payment method, it only lets me add a new one. And back to the first issue, the past week the app won’t even load. The other day I literally sat at the job site on the loading screen for a total of 15 minutes. I finally closed it and had to call SCP to place the order. I don’t know who manages this app but you should look into a different profession. Because app development is not your strong suit. ### 1/5 — Horrible *2026-04-03* This app is almost unless! ### 1/5 — With every update it seems to be getting worse. *2026-03-24* In the beginning I loved this app 5 stars but it keeps getting worse and worse. It takes me twice as long now to order items. My lists no longer save time since now I can no longer order my saved quantities. I can longer check the other SCP nearby for their stock & availability. Every item that I have ordered I have to go and change it from being delivered by FedEx to my regular delivery. It now takes so much longer that it is just easier to call again instead of using the app. ### 1/5 — Worse and worse *2026-03-17* Every update makes things worse. Very difficult to navigate, honestly one of the worst apps I’ve ever used. ### 1/5 — Too Slow! *2026-03-10* The app and the website are so slow they have basically become unusable. ### 1/5 — Slow and full of bugs *2025-12-18, version 4.5.0* This app is terrible. I would be embarrassed to offer this to my customers… Every update bring a new set of bugs!!! Beside from being very slow there always something new not working in this app… ### 1/5 — Garbage app *2025-12-04* With this recent update, they are forcing you to let them track you across other other companies apps and websites. The IT department told me if I don’t want to be tracked then I should use the website instead. I will most likely get my supplies from another distribution company ## Most praised reviews (10 highest-rated) ### 5/5 — Facile et pratique *2026-05-08, version 4.8.0* Application très pratique! ### 5/5 — Efficient and time saver! *2023-08-10* All product is easily accessible and many great features for a fast and easy checkout. **Developer response:** Thank you for your feedback, we appreciate your support! ### 5/5 — Best ecommerce *2023-03-09, version 23448* Makes it easier to find products and takes customer feedback- test ### 5/5 — Way better!! *2022-09-24* This is way better than the last version. Also they update this one regularly to fix any issues or bugs ### 4/5 — Really Useful Except For One Thing *2022-11-11* Hello! I am writing this review in hopes of something being fixed :) I’ve been using the Pool 360 app for a while now to get prices on parts for customers but one gripe I have with this app that bothers me is the fact that every time I close the app, I am forced to log back into the app and verify my store location. This can take up a lot of time and can be frustrating. Otherwise, I really enjoy the usefulness of this app all together. ### 4/5 — Useful *2022-09-22* After the most recent update, I am able to log in to the app. It seems to work quite well for me. I am able to find the products I’m searching for, but I would like to see filter functionality. I can’t filter for open orders and I can’t filter for products I’m searching for (ie manufacturer). Time will tell if I end up using this app often or not. I previously scored this app a 1 star as I couldn’t even log in, but now that I can, I’m pretty pleased with what I see. Not sure if it was coincidence, but the reply and fix was released within a couple of days of my review on the App Store (thanks 😁). **Developer response:** If you reach out to support team - support@poolcorp.com. Please update to the latest release 20358 will resolve this issue. ### 3/5 — Could be better *2025-10-31* SCP has a great thing that could work much much better if they put more attention to it When it’s working it works when it does and it’s slow. It takes forever to load. Hopefully they can put more time and effort into it. ### 3/5 — Log in *2023-04-25* I’ve had to log in every time I open the app, really inconvenient. Makes me not want to use it. ### 3/5 — A little better than the previous app but…. *2022-08-01* Use our new app and put in your order before you get here, they said. Your order will be ready for pickup. Rarely happens that way. Sometimes they can’t even find the order in the system and I have to give them the order number. The app itself is a little better than the previous version but if you don’t have the exact part number, it’s hit or miss finding what you are looking for. ### 2/5 — App optimization *2026-08-19* This app needs more optimization, it should be way snappier than it is currently. Checkout shouldn’t require the page to reload every-time you add information to a field. Pay with card? Page has to reload, then select the card you want? Reload. Just submit it all at the end. Also search needs to be fixed. Half the time you search it goes straight to the product, sometimes it goes to the type and you can browse. But it really needs to be optimized more. I think that is the biggest thing. Those are my biggest issues. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*