# pooply — user reviews > 11 indexed App Store user reviews of pooply by Mind Medicine, Inc., rated 2.40/5 from 14 ratings. - Source: https://appshunter.io/ios/app/pooply/id1447229581/reviews - App overview in markdown: https://appshunter.io/ios/app/pooply/id1447229581.md - Rating breakdown: 5★ 4 · 4★ 0 · 3★ 1 · 2★ 1 · 1★ 8 ## Most critical reviews (10 lowest-rated) ### 1/5 — Crashing *2020-02-23, version 1.2.2* Couldn’t even sign terms and agreements. Every time I hit “next” it would crash. **Developer response:** Hello, thank you for the heads up! We're aware of this issue and currently working on a fix. We value your feedback and would appreciate hearing more details about your experience to help us improve the app. Please contact us at pooply@healthmode.co. Also, please give it another try once everything works properly! ### 1/5 — cant use! give less than 1 star *2020-02-21, version 1.2.2* it keeps crashing I cannot even read informed consent. **Developer response:** Hi, app engineer here! We are sorry for your experience. We're aware of the issue and currently working on a fix. We value your feedback and would be grateful to hear more about your experience to help us improve the app. Please contact us at pooply@healthmode.co. Thanks! ### 1/5 — I can’t even use it? *2020-02-17, version 1.2.2* I have to password protect my WHOLE phone in order to use this app? Nah, pass. Thought it sounded interesting but I never got to find out because I’m not gonna start locking my phone after years of never doing so. **Developer response:** Hi, product manager here! We’re sorry this causes you trouble. Our users are entering sensitive health data to their app and we have to make sure that nobody unauthorized can access it. The app is part of a remote clinical study, therefore our users' privacy is our top concern. We also need to comply with security requirements posed by the regulatory body. We’re sorry to see you go, your feedback is very valuable to us and we’d be happy if you give it another try. Thanks, Lucy ### 1/5 — Ssl error *2020-02-02, version 1.2.2* You need to fix the app or everyone’s going to give it one star because they don’t even get the chance to use it 🤷 **Developer response:** Hi Meghan, App engineer here! We’re sorry for your poor experience. The issue was actually in our server infrastructure (so no need to update the app), we’re now making sure this won’t happen again. Please, could you give it another run and let us know your feedback? Feel free to reach us directly. We’d like to hear your thoughts. ### 1/5 — Survey *2020-01-31, version 1.2.2* I don’t qualify because I won’t give area where I live or my personal phone number. Sorry not sorry That shouldn’t be a disqualification for a observation it’s not a factor that has very much to do scientifically. **Developer response:** Hi, Product manager of the app here. We’re sorry you are feeling the intrusion on this one. Our onboarding process is based on requirements from the regulatory body. We don’t store your contact info anywhere and your data will never be joined with your contact info. I can see this is worrisome. Let us know if we can be of any assistance or if you’d like to have a chat. Thank you for your feedback, Lucy. ### 1/5 — Won’t let you get past the birthday *2020-01-29, version 1.2.1* I was so excited for this app but it keep freezing on the first step where you enter your birthday. No numbers populate and it freezes. **Developer response:** Hi, app engineer here. You’re completely right and we’re sorry for your poor experience with the app. We’ve identified and fixed the issue in release 1.2.2. If you are willing please download the app again and see if the issue is gone. We’d love to hear your feedback. Feel free to reach out to us directly. ### 1/5 — Registering *2020-01-23, version 1.2.1* I too tried to log into the APP, I was having the same issue. Not able to get past putting in my birth year. There is no wheel to scroll. Karen A **Developer response:** Hi, good catch and we’re very sorry. We’ve identified and fixed the issue in release 1.2.2. If you would be willing, please download the app again and see if the issue is gone. Feel free to contact us directly. We really appreciate your feedback! ### 1/5 — Wouldn’t let me past the third screen *2019-10-29, version 1.0.2* Where we are supposed to enter our birth date, and then click next- it wouldn’t let me enter my birth date. I even restarted my iPhone XS Max. Still didn’t work. Deleted **Developer response:** Hi, you’re right! We’re very sorry for your poor experience! We’ve identified and fixed the issue in release 1.2.2. If you would be willing, please download the app again and see if the issue is gone. Feel free to contact us directly. We really appreciate your feedback! ### 2/5 — Only allows 1 BM per day *2020-04-25, version 1.2.3* Apple update OS last night and now can only assess 1 bowel movement per day. If you try to add a new one, it appears to be working but actually is modifying previous entry. ### 3/5 — Camera not working & Need log for no bm *2020-02-21, version 1.2.2* Great app for those who need to keep track for GI doc, but there are issues. When trying to take a pic all I get is fluorescent white coming through the camera and there should definitely be a way to log no bm for the day. **Developer response:** Thanks for taking the time to give us feedback, we appreciate it! You may see fluorescent white because the app uses an inversion filter when taking the picture - our test users preferred this option most to make the experience more pleasant. Also, just to be sure, please make sure the camera is allowed in the app in Settings -> Privacy -> Camera -> Pooply ON. You can also log no bowel movement event - this becomes available the following day, in case a bowel movement is yet to happen today. If the issue persists, please contact us at pooply@healthmode.co - we’d love to get in touch and hear more of your feedback. ## Most praised reviews (1 highest-rated) ### 5/5 — Very clever *2020-02-04, version 1.2.2* Simple and easy to use. Also very clever design! **Developer response:** Hi there, we really appreciate your kind feedback and hope you enjoy using the app! Let us know if there is anything we could improve. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*