# Pop In A Box — user reviews > 79 indexed App Store user reviews of Pop In A Box by The Hut.com Limited, rated 4.73/5 from 1,517 ratings. - Source: https://appshunter.io/ios/app/pop-in-a-box/id1449977820/reviews - App overview in markdown: https://appshunter.io/ios/app/pop-in-a-box/id1449977820.md - Rating breakdown: 5★ 1,328 · 4★ 85 · 3★ 40 · 2★ 10 · 1★ 52 ## What do users think of Pop In A Box? Overall sentiment: negative **Pros** - 💎 Rare and exclusive Funko Pops - 🛒 Convenient app for Funko collectors - 🎁 Enjoyable subscription boxes **Cons** - 🐢 Slow app performance and loading issues - 🚫 Frequent order cancellations and delays - 🤖 Poor customer service and lack of communication - 📦 Damaged or missing items in deliveries **Commonly reported bugs** - App crashes when accessing pop tracker - Inability to log in using Google account - Incorrect currency display (pounds instead of dollars) **Most requested features** - Add option to filter by in-stock items - Improve pop tracking and wishlist functionality - Provide more transparency on order status and delivery timelines ## Newest reviews (14 of 79) ### 4/5 — End of an era! *2023-02-26, version 2.19.0* Sad to see they are no longer supplying Funko pop. Had to delete the app I’m afraid 😓 ### 3/5 — Sold Out *2023-02-07, version 2.19.0* Over all I have no problem with the app. I’ve waited an excessive amount of time for some Pops! to arrive but that can be said if most of the retailers. I’ve often found great deals on things no one else has. The problem I have with this app is there doesn’t seem to be a way to clear sold out items. If you don’t have it why keep it in the search? If you search Funk Pop over 7,000 items come up. The first 5 pagers I looked at nothing but Sold Out items… it’s showing over 200 pages. Do they really expect customers to sift through over 7,000 items to find the ones in stock? It’s frustrating if you’re not looking for anything in particular. Please fix this PIAB. I would certainly buy things if I could find some that were in stock. ### 4/5 — Great page *2023-01-07, version 2.18.0* Love the i inventory ### 3/5 — good app, horrible customer service *2022-11-22, version 2.18.0* i have been using pop in a box for well over two years; and yes out of my orders that arrived, they all arrived in good condition. unfortunately pop in a box had HORRIBLE stock management because 1) tell me why i have had a pop preordered for nearly two years for it to only be dispatched NOW when it came out in 2020. 2) i often get emails regarding how “the release date of such and such has been pushed back” yada yada yada. 3) i have JUST gotten an email to tell me that an order has been cancelled and when i go on my account i see that not one but THREE orders that i have had preordered since may have been cancelled due to “the product being no longer available” with the only other compensation being a 30% discount. all of the funko pops i had preordered were in high demand so when i or others had them preordered, we should be guaranteed the product we waited for without fear of cancellation if you can’t keep up with such high demand, don’t take more orders than you can stock ### 3/5 — Great to have but needs a tune up *2022-10-20, version 2.17.0* Love the app! It just needs a tune up in regards to the “want it/don’t want it/add to my collection” button. Within the past 2 days, I noticed that the button disappeared whenever I opened the app and started looking through the products. Besides that, if I search a particular pop and try to hit the drop down button to add it to my collection, it only shows “want it/don’t want it”. The “add to my collection” selection is cut off and unreachable when I try to scroll down to select it. ### 3/5 — Not letting me use offer code first time user *2022-07-26, version 2.13.0* No ### 4/5 — First time costumer *2022-06-20, version 2.11.0* Loving the pops I get for the price, wasn’t sure what to expect, kinda tough with the delay at times due to in stock, luckily haven’t had much wait and loving the themes and figures. ### 2/5 — Damages *2022-05-08, version 2.8.0* I received too many damaged boxes in the mail if you’re not want to keep the box and just a figure this is for you if you like to keep the box in mint condition not the best choice ### 1/5 — Don’t waste your time *2022-03-31, version 2.7.0* 90% of the orders you’ll never receive. Constant delays to the point of them removing the pop off the app. ### 1/5 — I have been to of 200 dollars haven’t received sub boxes and all preorder where charged and. Ot sent *2022-02-15, version 2.5.2* If I can post the pictures from there disgusting customer service to what happens to me after posting a review this company is spiteful and disrespectful. All the exclusives here can be found else where faster then if you preordered them. I preordered 8 items over a 4 month periode and I will never do it again. The items that are available will get lumped in with the preorders and charged for them as well. Fast forward 4 months to the release date and now your getting double charged for that item that you already paid for and if you complain the company will “refund” you. I dont want a refund I want my pops!! I never asked for a refund!! The the subscription boxes are trash as well because you’ll never get the items!!! This company has done me dirty. And in this specific time in history it shouldn’t be like this when i a customer complains it should be taken seriously not thrown under the rug and I’m punished for your mistakes smh where in a pandemic and I’m being robbed from!! ### 1/5 — Service very poor *2022-02-08, version 2.5.2* Very poor service in orders and refunds I have been waiting for an order for nearly 2 years I’m know having problems getting my refund when different agents making different excuses my advice is not to shop with them ### 1/5 — Preordered newest scarlet witch funko pop didn’t receive till February 2022 *2022-02-06, version 2.5.2* I preordered the newest scarlet witch funko pop back last July right when it opened and way before stock sold out. I can’t quite remember the original release date but it was some time in August or September. Those months come around and I start seeing social media accounts displaying in a bit press release way. I make tickets to ask and each time I’m told they are waiting for stock which makes no sense since I preordered before it went out of stock. Updated review: I left a review here a few days ago about preordering the newest scarlet witch pop figure back when it first opened up in July. The update is I was told to talk to Nadine and I asked for her and I got at least 4-5 different people who were all equally unhelpful because guess what they didn’t communicate my ticket so they all had their fun responses with no solution to my issue. I have received the figure back at the start of this February my issue is the constant run around from this terrible app/company. I will no longer use it and deter others from wasting their time and money here. ### 1/5 — Don’t do it to yourself *2022-01-22, version 2.5.1* I feel this company has good intentions but cannot deliver on anything I have ended up cancelling my orders 5+ pops as I have been waiting 3 months after my delivery date for anything to come yet nothing has come. I contacted support a silly amount of times to be met with the same block text of pushing for dispatch which does absolutely nothing and makes it so they just sit on your money, they also ignore pretty much everything in your support ticket as 6 of my questions I asked were not answered and once again they go back to there block text. They are advertising they have stock and luring in customers to then say they are trying to source stock as the item is out of stock? But then another advisor is saying that it is a problem with dispatch not getting my package out?? It’s just all a bit dodgy. Please don’t do it to yourself and if you want a true representation of the reviews of this app/company go onto Google and search it up to see the true rating and all the unsatisfied customers waiting over a year in some cases to get pops. ### 4/5 — Great App *2022-01-06, version 2.5.1* Love this app get all my favourite Pop’s from here, but I would like it if you could also upload pictures of the back of the box so we know what other Pop’s are in the collection, and maybe people will start buying in collections, and you’ll get a big wedge! 😂 ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible, nearly no funkos *2023-05-12, version 2.19.0* I could only see 2 funkos on the app and both were put of stock ### 1/5 — Stupid *2023-02-27, version 2.19.0* Why is it called pop in a box when there’s no poo figures, bloody stupid ### 1/5 — Works *2022-11-23, version 2.18.0* Works but I’ll never order from this website ever again they take your money and keep you waiting for months on a preorder and then cancel on you. ### 1/5 — Joke of a company *2022-11-22, version 2.18.0* Waste of time ordering anything from them. Waited well over a year for numerous pre orders. Contacted customer support who told me they’d be released soon. Turns out they just cancel them. To rub salt in the wounds they offer you a pathetic discount which doesn’t even cover the cost of postage. Don’t waste your time or money ### 1/5 — BUYER BEWARE!! NOT FOR COLLECTORS!! *2022-09-08, version 2.16.0* I have placed 1 order. It has arrived in 2 different deliveries so far and waiting on another 2-3 items. The 1st delivery had 2 Pops with NO PACKING MATERIAL, 1 was mangled. Contacted customer service and another was to be shipped immediately, still hasn’t shipped. 2nd delivery had 1 small thing of packing and 3 of the 4 Pops was damaged. I have contacted customer support and have heard nothing at this point. I have sent pictures to them as requested when contacting them as well. LOOK ELSEWHERE!! ### 1/5 — Can’t deliver *2022-07-24, version 2.13.0* This app is brilliant and has a great layout and very appealing to buy from. But as soon as you place an order it just won’t arrive! I have canceled many orders from there and ordered from Amazon and I’ll have it the next day compared to my 2/4 months wait I’ve had to do with Pop in the box for no reason at all! They need to sort their deliveries out big time!! ### 1/5 — ABSOLUTE TRASH *2022-05-20, version 2.10.0* This company is without a doubt the worst I’ve ever dealt with. They attempt to sell product they don’t even possess through pre-orders. There are orders I’ve placed and waited 8 MONTHS for, inquired several times, was given an “estimated release date”, only to ultimately have my order cancelled against my will in the end. I will never purchase another product that this company claims to possess and I strongly urge everyone else to reconsider giving them your business. ### 1/5 — too risky - dreadful device *2022-05-04, version 2.8.0* I’ve ordered a few funkos from here - some came on time without a problem. i’d give it more stars for this, but my other experiences force it down to 1 star. anything that says “pre-order” with an estimated month of arrival is a lie; i had one due for february, then february came and it said april, then april came and it said june. i ordered this thing in december and i still don’t have it. i have tried to leave reviews, but it seems pretty obvious that they only accept positive ones so as to leave their website with a false positive image and lure more people in. As for the service, well it’s just awful. they are ignorant to your actual issues, ending every unhelpful email with “please let us know how we can help you” as though you hadn’t just explained the exact problem in a lengthy and detailed email hoping THEY would know how to help you. i ordered a separate funko in december, which was supposed to be here by now but “encountered an error”. turns out the gift card i paid with was a few pennies short when the shipping was added, and though i had sent an email right after the order to check this hadn’t been the case, i was reassured that the purchase was successful and there were no issues. the payment problem appeared on my order 4 months later after several desperate emails to just get any kind of update on where my pop was and when to expect it, and by this point i couldn’t be bothered to re-enter all the card details, and worried i would get charged twice so i just asked for the order to be cancelled - and they cancelled the wrong one!! so now neither of the pops i have been expecting since december are going to come, and i am never going to buy from this company again because it’s not worth the stress nor the anticipation considering 50% of items are never received. ### 1/5 — Thanks for ruining my day *2022-04-13, version 2.8.0* I ordered multiple Funko pops yesterday and wasted all my time for nothing they ended up canceling my order never again will I think about looking or trying to buy something from here thanks for nothing at least give people something in return for wasting our time and having our hopes up for nothing and one more thing thanks for ruining my kids birthday he was so excited when he saw these funko pops for an affordable price now what do I do!!!!!!!!!!!!!!!!! ### 1/5 — Moonlight and Bruno *2022-04-07, version 2.8.0* I am getting charged £3.99 for a 2/3 day delivery when yous don’t have a date for delivery. So surely yous will be sending the £3.99 back as this is something yous can’t honestly honer . Yous have my email. I look forward to someone contacting me to discuss this ## Most praised reviews (10 highest-rated) ### 5/5 — Love this App! *2022-11-27, version 2.18.0* So easy to use! ### 5/5 — Awesome Selection *2022-11-04, version 2.18.0* Love the exclusives ### 5/5 — Love this app *2022-10-14, version 2.17.0* Great ap for funko collectors! ### 5/5 — Funko VIP *2022-10-07, version 2.17.0* Best site ### 5/5 — I like ✨ *2022-05-19, version 2.8.0* Súper baile ### 5/5 — FIXED! Change from UK site? *2021-12-11, version 2.5.0* Five stars now! They finally fixed the issue where I was stuck using the UK store. Thank you! Old review: The app works fine, but the entire site shows prices in UK pounds. How can I get to the US store? ### 5/5 — Rare *2021-10-22, version 2.2.3* I always get rare finds here ### 5/5 — I spend to much money here. lol *2021-09-27, version 2.2.2* I I really do but I love it. ### 5/5 — Easy to order pops! *2021-09-23, version 2.2.0* But you guys have to ship faster! ### 5/5 — Top for Pops *2020-05-06, version 1.1.7* Great for pop addicts and getting convention pops. Also enjoying the monthly pop schemes. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*