# POP MART Americas — user reviews > 48 indexed App Store user reviews of POP MART Americas by POP MART, rated 3.20/5 from 278 ratings. - Source: https://appshunter.io/ios/app/pop-mart-americas/id6757692490/reviews - App overview in markdown: https://appshunter.io/ios/app/pop-mart-americas/id6757692490.md - Rating breakdown: 5★ 135 · 4★ 11 · 3★ 13 · 2★ 16 · 1★ 103 ## Newest reviews (15 of 48) ### 3/5 — Too glitchy *2026-07-22* Every time I try to buy something i have to log in after i log in it says it’s incorrect so i had to buy it on a MacBook besides that i bought a coco cola labubu and it was great quality not fake and nothing in the package was missing I definitely recommend this app! ### 3/5 — Not that easy to find things. *2026-04-18* Even with in-store help we all felt this app is difficult to use. I looked to see the estimated arrival on the Hello Kitty Labubus and still can’t find it. The other day I found it, and my FIFA Labubus have arrived. ### 4/5 — Love the update *2026-04-12* Not glitchy like previous version. Only issue is the following and followers never transferred over. ### 3/5 — Too many updates *2026-04-09* I find it very annoying that everytime I open the app there is an update, not sure what it is but please batch them and update less frequently ### 3/5 — WORST APP EVER. *2026-04-06* I was looking at my points and I had 0,on the old app I had 125 points and it doesn’t show any of the items I had purchased.I was signed in on the old app but now I show that I am not signed in.I feel like the old app is better that POP MART Americas,the old app was amazing I got everything that I ordered and It was a good quality app . I don’t know why they made us go to this app it is horrible POP MART needs to fix this now. ### 4/5 — Love the update *2026-04-04* Not glitchy like previous version. Only issue is the following and followers never transferred over. ### 2/5 — It keeps making me update *2026-04-03* Literally every time I open the app, it redirects me to the App Store saying I have to update to the new Americas app. I have already updated it and so now it’s just this annoying extra step of having to open the app through the App Store every single time. ### 1/5 — Log in issues *2026-03-27* I’m unable to log in and resetting a password does not work. It’s Very frustrating. ### 1/5 — NOT GOOD *2026-03-24* all my points are gone , very upset as I had to download a whole separate app which is basically the SAME as the previous one , just took my points , my likes , my followers everything. I can’t access my recent purchase, and it’s very slow and glitchy . Highly disappointed with this new change . ### 1/5 — My points disappeared *2026-03-24* When I updated the app it deleted my old account and my points. I had almost 1000 points. What should I do? This is crazy!! ### 1/5 — Forced to download this app and now I’ve lost all my history and points!! *2026-03-24* I’m very upset that I was forced to download this app and I lost all my history and points from the former app that was used. That’s not fair!!! Let’s see if the company cares enough to fix this!! If they do, I’ll adjust my review. But currently I am very upset with this app!!! ### 1/5 — Where are my points? *2026-03-21* I downloaded the new app, and when I logged it, all my points were gone?!? Hello?!?!? ### 1/5 — Why do I have to create a new account??? *2026-03-21* Like the title says. I’m going to lose my points that I had…. I tried to log in with my old account and it wasn’t working. Kept telling me to create a new one… ### 1/5 — Huge log in issues *2026-03-21* Basically not usable. Unable to sign in. ### 1/5 — Points gone and can’t see recent purchase *2026-03-17* I went to the app to check if my purchase had been delivered. It doesn’t allow me to and says I have to download this version. I download, reset my password and I don’t see any purchase history. No, I would not have a different account. Oh and like 600 points are missing. ## Most critical reviews (10 lowest-rated) ### 1/5 — I can’t even make a account *2026-08-20* There’s a lot I could say about pop mart, but with this app you can even make an account, I have an iPhone SE I’m not sure if that effects it but whenever I try to submit an email or phone number it tells me to check all the boxes bellow. I can’t scroll down. My screen won’t let me scroll down to check the box. I have an account I’ve made in person but I can’t even log in, if it changes I will update my review but it’s not just the site, the support is really bad on the app too ### 1/5 — Delete and boycott POPMART *2026-08-15* I recently had few orders from POPMART and of the order I received the plushie was damaged and defected. Sent pictures to Popmart and went silent, i opened the dispute with PayPal and Popmart immediately responded to my email saying “ keep the item we’ll give you a full refund or replacement, I told them to send the replacement because i really wanted, ghosted me again so I escalated the case with PayPal . Then POPMART asked me to cancel the chargeback and they will the replacement AFTER, I said no just refund and lied about PayPal freeze their account and cannot refund , I sent the screenshot of the email conversation to PayPal and as soon I did that , they requested me to return the item for a refund and wasted one week of my time, i requested return label from Popmart and see what’s there next move, I’m deleting this app and NEVER spend a dime at the trash, lier company . Let’s all boycott this untrustworthy business. Lie and manipulate to steal money from people ### 1/5 — Reward points expires *2026-08-02* Not cool that the reward points expire and get taken away. Especially when there is nothing in the redemption to use it on. Items are either out of stock or it’s not what you’re interested in using your reward points on. Either leave the reward points without expiring or put out a sufficient amount of items for customers to use the points on. ### 1/5 — App Glitches Beyond Belief *2026-06-10* I made two purchases through the app with no problem, the third purchase I used all my points to get my birthday item and the purchase showed as fine then suddenly after an hour showed as cancelled. But I didn’t get my points refunded. I contacted support and they said that it’s my issue, once I use my points they are gone. They didn’t understand that I didn’t cancel the order! Like it’s impossible for their system to break and reject the payment. Use the website or buy from UO/amazon (sadly) ### 1/5 — PLEASE READ BEFORE ORDERING ANYTHING ON POPMART !!!!!!!!!!!!! *2026-05-16* I really genuinely hope this helps ANYONE by reading this. I NEVER make reviews and this is my first review ever. Popmart not take ANY RESPONSIBILITY for your package after you buy it. I bought a Hirono off of this app and I tried contacting MULTIPLE people regarding my package. No one knew where it was. My package came specifically from YunExpress which, if you look closely, has about 1k/10k reviews of packages not be delivered. I talked to Popmart and they said to contact my carrier. I emailed my local carrier, they didn't have my package and directed me to my supplier. I emailed them and no response. No refund. No package. Just money down the drain. PLEASE PLEASE PLEASE if this helps anyone DO NOT get this app or buy online from Popmart. ONLY buy in store. ### 1/5 — Can’t find customer service *2026-05-11* I tried using the live chat in the app, but the AI told me to contact support by email instead. I sent an email two weeks ago and still haven’t received any reply. This is very poor customer service. ### 1/5 — Worst App and Customer Service *2026-04-13* Pop Mart has the worst customer service. Cant get a hold of real live people that wont tell you the same generic message! PopMart launch a game that i was not aware of and lost 500+ points which i was close to redeeming it for a item that i have been saving up for after 4-5 days still no update about this lost 500+ points lost blaming me for a game that i did not play nor redeem! And the app also has no way to review items to get more points till use the website to earn more points! This lost of points is such heartbreaking not only i lost it and popmart is not doing anything about this technical difficulties they have the worst customer service! ### 1/5 — Terrible *2026-04-02* The app keeps popping up with a notification for me to update however I AM UPDATED TO THE CURRENT APP it’s annoying it recently started happening and it forces me to close the app just to get to the app store for it to say open as I’m already using the most current update someone fix it!!!! ### 1/5 — The updated app for Americas *2026-04-01* I updated the app, lost all of my rewards points, and every time I open the app it tells me to update again. I click the link and it leads me to my App Store where my app has already been updated. And this happens every time I open the app. But also… I lost 1000 points. Super disappointed ### 1/5 — Newest update makes logging in impossible *2026-04-01* You have to log in with the new update and it doesn’t recognize your password and you have no choice but to change your password but it doesn’t save it! Then it loops and you repeat everything endlessly. Poorly coded. ## Most praised reviews (10 highest-rated) ### 5/5 — Easy to Order *2026-07-07* I absolutely love the POP MART app because not only is it easy, but it gives full visuals and descriptions of each item. Highly recommend! ### 5/5 — The Monsters big Energy Series set *2026-06-26* Got all my Big Energy series and I absolutely love them!! Still need the secret of this set but through the roof on how cute this set is! Just love it ### 5/5 — Good New Version *2026-06-10* New version has much better experience with stability and new features. Expect more exclusive offer to come. ### 5/5 — Update is a game changer *2026-06-02* The update is amazing. Though I wish you’d offer the POP NOW market like in other countries.. The hint points are worthless now that most boxes have taken away the option to use the hint card. And the prices are now going up to $49 minimum for free shipping for POP NOW. I know that’s a pop mart issue not an app issue. The app now has a little game so you can unlock screen saver art. The social media/ posting aspect has not got any better. Can not figure out how to find friends. But no more crashing and purchases on Thursday drop nights actually go through. The notifications actually notify you before the item is released and sold out and will remind you a few times leading up to it. PLEASE ADD THE POP NOW MARKET OKAY I LOVE YOU BYE. If you’re reading this find my mercari my at is Psychedelicbohemian , my page name is my comment nick-name ### 5/5 — The Monsters Hello Kitty Series set *2026-04-19* Got my Hello Kitty and friends series and I absolutely love them!! Still need the secret of this set but through the roof on how cute this set is! Just love it ### 5/5 — Pop mart *2026-03-16* They have so many cool things that you don’t even think they have. Everything is so detailed. I want to keep buying and buying. I love this app.💸💕🥳 ### 5/5 — new one *2026-03-13* This is a new standalone app. The interface looks good, and I hope it gets better Will there be membership award points for shopping? ### 5/5 — Love it *2026-03-12* I love collecting my figurines, they come well wrapped and delievered on time ### 5/5 — Nice app for POP MART fans *2026-03-11* Just started using the app and it’s been pretty good so far. Hoping it’ll easier to catch the next Labubu drops. ### 5/5 — That’s awesomeness *2026-03-11* The US region finally has its own standalone app. We hope to see more features tailored specifically for the US region in the future. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-08.*