# POP (PBCOM Online Platform) — user reviews > 35 indexed App Store user reviews of POP (PBCOM Online Platform) by PHILIPPINE BANK OF COMMUNICATIONS, rated 5.00/5 from 3 ratings. - Source: https://appshunter.io/ios/app/pop-pbcom-online-platform/id1153951188/reviews - App overview in markdown: https://appshunter.io/ios/app/pop-pbcom-online-platform/id1153951188.md - Rating breakdown: 5★ 3 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 0 ## Newest reviews (13 of 35) ### 2/5 — A functioning bad app *2023-04-24, version 1.1.42* Bad UI/UX but it does the job ### 1/5 — Needs improvement *2022-08-15, version 1.1.33* This app always has issues when you need to use it. The user interface isn’t friendly as well. ### 2/5 — Needs Improvement *2022-08-02, version 1.1.33* Doesn’t always send an OTP. Aside from that, app can only process one transfer per login. So if you process two transfers, one has to logout and login again for the 2nd transfer. Not very efficient to use at all. ### 1/5 — Worst Online Bank Transfer *2022-07-07, version 1.1.33* This bank is so disapponting! Cannot manage to let money transfer go through past 5pm or even weekends! ### 1/5 — Unable to recieve registration sms notification *2021-09-14, version 1.1.26* I have not received any sms notification after I register on this app. ### 1/5 — worst app *2021-08-12, version 1.1.26* ALWAYS ERROR. I COULD NOT TRANSFER MONEY!!! ### 2/5 — Fingerprint Bug *2021-06-15, version 1.1.24* Fingerprint login not working on iphone 8 plus even if I restart ### 2/5 — the app keeps crashing *2021-04-30, version 1.1.23* as you can read from the title, the app keeps on crashing. I have tried uninstalling and reinstalling, but I can’t install it again. it keeps on saying SOMETHING WENT WRONG. one more thing, i cant receive my otp ### 2/5 — ALWAYS CRASHING *2021-03-26, version 1.1.22* Please fix your app. I can’t transfer money to gcash. It’s broken evertime. OTP not sending messages. What’s the problem ### 1/5 — Pbcom *2020-05-04, version 1.1.11* I completely register my acc but when i log in says that may acc doesnt exist ### 2/5 — Can’t see some figures, app crashes often *2020-01-07, version 1.1.10* Important figures on some screens cannot be seen. App crashes often, specially when activating the inbox. Please fix. ### 1/5 — Always crashes *2019-08-04, version 1.1.8* Already registered my device. But every time I try log in, the security message at the start crashes the app and I need to reinstall the app again just to log in again and register the device again ### 2/5 — App Crashing *2018-12-05, version 1.1.5* The App keeps crashing when i try to log in! It has been over a month and the issue has not been resolved! ## Most critical reviews (10 lowest-rated) ### 1/5 — Ur app has very limited features *2025-11-28, version 1.1.69* Wish we can open time deposit and other investments using ur app ### 1/5 — Trash / Garbage *2025-08-29, version 1.1.68* Your app needs to improve, given that we are talking about money here. It should be fast! Not slow as a snail, what the hell is even this? Whenever I use your app it’s like a throwback to 2009! ### 1/5 — App broken *2025-08-16, version 1.1.65* App was working a few days ago. Now I cannot even log in ### 1/5 — Fix your registration *2025-04-23, version 1.1.64* Registered online thru your app and it don’t send the password to my email, after trying to get the password in forget your password the username and email doesn’t exist. I tried registering again and it keeps it keeps notifying me that the username and my email already exist ### 1/5 — Cannot use it on IOS! CANNOT LOGIN TO MY BANKING! *2024-10-13, version 1.1.60* I USE NEWEST VERSION! ### 1/5 — I can’t change my pw. It always crashes/closes on its own *2024-04-08, version 1.1.53* I can’t change my pw. It always crashes/closes on its own ### 1/5 — worst *2023-11-13, version 1.1.49* the worst application ever everytime I go drag down/up in the homepage the application closes ### 1/5 — Not worth even a bit of your time *2023-09-21, version 1.1.46* Bulok na customer service. Pakitanggal nalang yung information dun sa website niyo na pwede kayo ma-contact via Facebook Messenger kase wala namang nagrerespond dun. Kaya nag email nalang kami at naka-CC ang BSP. Napaka walang kwentang app at customer service. Isip kayo ng paraan para mapagaan buhay ng mga clients niyo, hindi yung puro lang kayo pa-aircon aircon diyan at nag-aantay ng sahod. ### 1/5 — quick balance only *2022-09-03, version 1.1.34* please think about having those with cash card do online transfer and not only check their balances ### 1/5 — TERRIBLE CUSTOMER SERVICE!!!! *2022-08-31, version 1.1.33* When i call the number. Your agent gilbert is rude and doesn’t know how to assist customers! He even hangup on me. I ask to have his supervisor greg which is unknowledgable to handle customer as well. IM SAD THAT PBCOM HIRE THIS PEOPLE. They are unprofessional cant even imagine why they get hired for this job. PLEASE FIX MY ISSUE!! My issue is simple CHANGE NUMBER. Its been running for more than a week! For god sake it’s not even that hard! ## Most praised reviews (10 highest-rated) ### 5/5 — Good job! *2025-07-08, version 1.1.64* Easy to use mobile app! ### 5/5 — Quick Balance *2023-07-28, version 1.1.45* I can easily do quick balance without logging in!! ### 5/5 — Nice App *2023-02-20, version 1.1.39* using POP app is easy and friendly to use while sending money to other bank ### 5/5 — Nice app *2023-02-20, version 1.1.39* User friendly app ### 5/5 — THANK YOU PBCOM ONLINE PLATFORM! *2021-06-29, version 1.1.24* Super user-friendly app! Thank you PBCOM! ### 5/5 — LOVE THE APP *2020-11-09, version 1.1.15* I like it better now, very reliable 👌🏻 ### 5/5 — User friendly app *2018-07-18, version 1.1.2* It’s easy to enroll the billers, own accounts, and accounts from other banks. It’s also easy to cash in your GCash from PBCOM online platform. Open an account with PBCOM and download this app! 😊 ### 5/5 — Great app! *2018-06-18, version 1.1.1* love this app cos it makes everything easy. e.g. paying the bills, topping up prepaid load, transferring funds. i just hope BPI will be included in the list of 3rd party bank transfer soon! ### 3/5 — No face id *2019-12-29, version 1.1.10* Kindly update this doesnt work for face id. Cant log in.. ### 3/5 — It crashes *2018-01-17, version 1.0* Whenever I try to reload. It crashes. Pls fix this. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-05.*