# Popeyes® Chicken — user reviews > 2,221 indexed App Store user reviews of Popeyes® Chicken by Popeyes Louisiana Kitchen, Inc., rated 4.90/5 from 458,639 ratings. - Source: https://appshunter.io/ios/app/popeyes-chicken/id1386566985/reviews - App overview in markdown: https://appshunter.io/ios/app/popeyes-chicken/id1386566985.md - Rating breakdown: 5★ 422,548 · 4★ 21,880 · 3★ 4,242 · 2★ 1,703 · 1★ 8,266 ## What do users think of Popeyes® Chicken? Overall sentiment: negative **Pros** - 🚀 Lightning-fast delivery - 👍 Convenient mobile ordering - ⭐ Positive employee experiences **Cons** - 🐛 Frequent order issues - 🤔 Inconsistent app functionality - 😡 Poor customer service - 💰 Delivery fees and charges **Commonly reported bugs** - App crashes and freezes - Incorrect order fulfillment - Payment processing errors **Most requested features** - Ability to customize orders - Real-time inventory updates - Improved order tracking - Seamless refund/cancellation process ## Newest reviews (15 of 2,221) ### 2/5 — WAIT!!! *2026-08-30, version 7.48.36* They do NOT give back refunds after a messed up order they say they will but it actually DOESNT so don’t do deliveries ONLY pickup so I can fix ur order ### 4/5 — Condiment fees!!!! Really!!! *2026-08-30, version 7.48.36* Why on earth am I now having to pay for condiments. Where are we? The UK!!!! Nickel and diming us for everything!!!! Bless my days 🙂‍↔️ ### 5/5 — Favorite chicken place *2026-08-30, version 7.48.36* Can’t even begin to tell people how much I love Popeyes chicken perfect amount of crunch chicken is not dry or over cooked tastes amazing 10/10 I’ll always come back again ### 5/5 — Workers! *2026-08-30, version 7.48.36* I want to give a good review to bethany ! A worker up there! She was on too of my food and got it ready as quickly as possible ! ### 5/5 — I was hungry *2026-08-29, version 7.48.36* And I got food and points! ### 5/5 — Improve better customer service *2026-08-29, version 7.48.36* Restaurant needs to do better with the supply but the food is still good tho ### 5/5 — Great staff *2026-08-29, version 7.48.36* Friendly staff and fast service ### 5/5 — Great *2026-08-29, version 7.48.36* User friendly ### 5/5 — Let’s go *2026-08-29, version 7.48.36* Popiiiiiiiz! ### 5/5 — Late night clutch *2026-08-29, version 7.48.36* Hella nice staff and chicken hella hot -JayDavi ### 5/5 — Popeyes *2026-08-29, version 7.48.36* Low key it was quick and easy to order I’m a student in band and I ordered after rehearsal, hungry asl and yup 🤩🤩🤩 ### 5/5 — Awesome *2026-08-29, version 7.48.36* Greg place to order fried chicken ### 5/5 — Lit *2026-08-29, version 7.48.36* Litty ### 5/5 — App *2026-08-29, version 7.48.36* Super easy to order on the app ### 5/5 — Popular the best *2026-08-28, version 7.48.12* Great ## Most critical reviews (10 lowest-rated) ### 1/5 — No longer a Popeyes patron….. No more!!!! *2026-09-01, version 7.48.36* No!!!! No!!!! No!!!!! You have lost a customer, first it was axing the #DIRTY RICE, then you got rid of the Smoky Chipotle wing sauce, BUT GETTING RID OF THE SIGNATURE HOT WING SAUCE!!!!!??? Who is making these calls!? Why!!?? For what REASON!!!!? There is absolutely NO GOOD REASON!!! ### 1/5 — Why are you charging for condiments? *2026-09-01, version 7.48.36* Why are ketchup and honey $.35 ### 1/5 — Wrong ad *2026-08-31, version 7.48.36* It shows $6 for ad but when I clicked on it it changed to $8 ### 1/5 — Doris *2026-08-31, version 7.48.36* I was not happy with the service the other day because I ordered on the app and was not able to cancel it. I feel that I should be given the option to cancel an order that I placed at the wrong location and be given a refund or at least Points back to order from the correct place! ### 1/5 — Scam deals *2026-08-30, version 7.48.36* Popeyes charged me $5 on a deal and I received 2 pieces of chicken, which were burnt. On the app, the deal clearly stated “get 3 pieces of signature chicken for $5” in the $5 bundle. Instead, I got two burnt wings. Not even thighs or a drum. Straight burnt wings. ### 1/5 — Can’t get complete order *2026-08-27, version 7.48.12* This is the second time in 2 visits that they forgot to put in the chicken sandwiches we ordered, and made us come back to the store without offering anything for the inconvenience, the prices go up the service and quality go down, they no longer will trade out white meat for dark meat even though they get to charge more for the white meat, also can’t get the online order to work, can’t send a complaint to corporate, guess I will just have to go elsewhere to get what I want in the order I placed, ### 1/5 — Steals money *2026-08-25, version 7.48.12* This app glitches constantly and will take my money but not send the order through. And the customer service number has been changed to just a pre recorded message that plays and hangs up on you after. Beware you may lose money to this app. ### 1/5 — Laggy ui *2026-08-22, version 7.47.45* Laggy ui seems to get worse with every update ### 1/5 — Non functional *2026-08-18, version 7.47.45* Literally lists promos that aren’t active so they waste your damn time and then won’t let you order. Fine. You don’t get my money anymore because you developers are too damn stupid. ### 1/5 — Unavailable *2026-08-17, version 7.47.45* Every time I try to order using this app outside of maybe once or twice I always get items unavailable. I edit. I change my order get the same thing but when I go to the store in person, they have these items available and then I try to use my receipt and get the points, but then it says it cannot accept it ## Most praised reviews (10 highest-rated) ### 5/5 — Excellent service *2026-09-01, version 7.48.36* Helpful and all around great service even made me laugh ### 5/5 — Great Service *2026-09-01, version 7.48.36* I ordered online and arrived after 11:00pm so I’d had to go thru the drive thru it non was a bit of wait but the food was hot ### 5/5 — Soooo Good *2026-08-31, version 7.48.36* Loving using the app, to skip the line. ### 5/5 — Customer service *2026-08-31, version 7.48.36* Very friendly ### 5/5 — Good food, good app *2026-08-31, version 7.48.36* have some good specials on there that aren’t listed in store ### 5/5 — Great place *2026-08-31, version 7.48.36* Chris(the manager) and his crew were very accommodating. I came into the restaurant late, and would have been completely understanding if the staff was upset. Total opposite, Chris and his crew were very happy and had great attitudes. They immediately began preparing our order and we had our hot, fresh, & prepared with compassion, food in no time. And the food was delicious. I would highly recommend this Popeyes! ### 5/5 — Easy to use *2026-08-31, version 7.48.36* Makes ordering for pick up a breeze. Plus I get rewards, so what’s not to love! ### 5/5 — Fácil, práctico y más económico *2026-08-30, version 7.48.36* Ha sido mil veces mejor que las aplicaciones de comida que hay … me encanta el pollo de Popeyes… hasta me tatué una leg y un alita debajo de mi brazo derecho :D ### 5/5 — Pre- school day *2026-08-30, version 7.48.36* Faster ### 5/5 — Review *2026-08-30, version 7.48.36* I like the spice --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*