# Poppy Bank — user reviews > 45 indexed App Store user reviews of Poppy Bank by Poppy Bank, rated 4.37/5 from 305 ratings. - Source: https://appshunter.io/ios/app/poppy-bank/id829377302/reviews - App overview in markdown: https://appshunter.io/ios/app/poppy-bank/id829377302.md - Rating breakdown: 5★ 161 · 4★ 16 · 3★ 9 · 2★ 6 · 1★ 19 ## Newest reviews (14 of 45) ### 3/5 — Mostly works *2026-03-26* Routing number is hard to see and you can’t copy/paste. App is a bit glitchy upon opening but mostly works alright. Very bare bones ### 4/5 — App Navigation *2026-02-28* Simple and easy to use ### 3/5 — What I don't like *2025-08-03* Having to change passwords frequently is onerous. Having to remember or store past passwords so as not to use them again seems unnecessary. Why not just use a two step log procedure like almost every other secure account I have? ### 5/5 — Best bank ever *2025-08-02, version 24.0.5912* A+ ### 5/5 — Simple and intuitive *2025-06-25, version 24.0.5912* The app is easy to navigate and utilizes responsive buttons for expected features in intuitive places. ### 5/5 — Great app *2025-06-20* Very user friendly. ### 5/5 — Love Poppy Bank *2025-05-16, version 24.0.5912* Very courteous and professional ### 5/5 — Actually a decent app *2025-05-15* Banks holds my money and app does a great job at letting me access it and move it around. Transfers are super quick! ### 5/5 — Online banking *2025-05-01* Very easy to use ### 2/5 — Too much trouble *2025-04-05* I used Face ID to login, however,it keeps requesting me change password ### 5/5 — Clinton *2025-04-04, version 24.0.5912* Great Bank Andrew is awesome in the Calabasas branch ### 5/5 — Great Banking App *2025-03-30* Great bank with great rates & friendly & knowledgeable people! ### 5/5 — Banking *2025-03-15, version 24.0.5912* Awesome👍 ### 4/5 — Improving With Time and Use *2025-03-06* Now that I have had my accounts for over 90 days, I can do pretty much everything that I could with my B of A accounts, including mobile check depositing. I have yet to use bill pay because the payee addresses won’t self populate when you add the name of the business; you have to research and add them yourself. ## Most critical reviews (10 lowest-rated) ### 1/5 — Hate it *2026-02-05, version 24.0.250900* Way too complicated getting stuff done. Ridiculously long password. ### 1/5 — Bad app *2026-01-05, version 24.0.250900* A lot of errors ### 1/5 — Meh *2026-01-02, version 24.0.250900* Very basic. Could use some pretty nice updates. Take notes from other apps like the Apple Card. ### 1/5 — Sign in difficult if putting in New password *2025-09-08, version 24.0.5912* Password ### 1/5 — Difficult to link external banks *2025-04-06, version 24.0.5912* It’s extremely difficult to link other outside banks to this ### 1/5 — Terrible Mobile Banking *2025-03-22* Lost deposits, out of state call center that cannot access accounts or answer questions. Long delays in posting known business checks. 5 thumbs down 👎🏻👎🏻👎🏻👎🏻👎🏻 ### 1/5 — app not updated *2025-02-13* not sophisticated as compared to the other banks, itemizing my vault is hard. Hopefully you fix it and improve the app. However hands up to the high rate. ### 1/5 — Outdated *2024-10-19* Platform/user interface very outdated, not seem less could use serious revamping. Check out apple savings app and take notes. Sorry to leave such a negative review, but this is a banking app I’m sure the money is there to pay for something better. ### 1/5 — Frustrating Experience: Poor Service and Lack of Efficiency *2024-01-06, version 24.0.5812* When it comes to choosing a bank, reliability, efficiency, and quality customer service are crucial factors. Unfortunately, not all banks live up to these expectations. In this review, I will examine the disappointing experience of attempting to open an account with Poppy Bank, facing issues with proving identity, unfulfilled promises of call backs, and unhelpful customer service. As a result, switching to a more reliable option like Ally Bank became the preferred choice. Proving Identity: A Frustrating Roadblock Attempting to open a bank account with Poppy Bank proved to be a tedious and frustrating process. Despite providing the necessary documents, Poppy Bank claimed that there was not sufficient information to prove identity. This was perplexing, as the required documents were provided and met industry standards. The lack of clarification on specific requirements and an unwillingness to cooperate left me feeling frustrated and uncertain about the bank's protocols. Lack of Communication and Promised Call Backs To address the identity verification issue, multiple calls were made to Poppy Bank's customer service, seeking clarification and assistance. Regrettably, each call resulted in empty promises of a call back with a resolution. This lack of follow-up was highly unprofessional and reflected poorly on Poppy Bank's commitment to customer care. It is essential for a bank to communicate promptly and ensure that their clients' concerns are addressed in a timely manner. Poppy Bank's failure to fulfill these basic expectations was a significant letdown. Unhelpful Customer Service: A bank's success is heavily reliant on its customer service, as it is the primary point of contact for clients. However, Poppy Bank's customer service fell short in providing the necessary support. The representatives appeared uninformed and unable to offer any meaningful assistance. Their lack of knowledge further hindered the resolution of the identity verification issue faced by the customer. It is disheartening when a bank's front-line representatives fail to address clients' concerns, leaving them feeling helpless and frustrated. Switching to Ally Bank: Given the numerous roadblocks faced with Poppy Bank, the decision to switch to Ally Bank proved to be a wise choice. With Ally Bank, the customer experienced a seamless account opening process, efficient identity verification, and satisfactory customer service. Ally Bank provided clear instructions, promptly addressed concerns, and exhibited professionalism during the entire process. The stark contrast in service between the two banks further solidified my confidence in the switching. Conclusion: Poppy Bank's poor service and lack of efficiency during the account opening process left me feeling frustrated and disappointed. The failure to provide clear guidelines for identity verification, unfulfilled promises of call backs, and unhelpful customer service were significant drawbacks to choosing Poppy Bank as a financial institution. It is crucial for banks to prioritize efficient service and customer satisfaction, as these factors greatly impact their reputation and competitiveness in today's banking industry. ### 1/5 — Poor app *2023-07-23, version 23.7.1* Frequent error messages. Set up was not smooth ## Most praised reviews (10 highest-rated) ### 5/5 — Simple and intuitive *2026-02-27* The app is easy to navigate and utilizes responsive buttons for expected features in intuitive places. ### 5/5 — Thankful *2026-01-24* Easy to use and accessible ### 5/5 — Poppy Bank App is Great *2026-01-04* Convenient and Quick ### 5/5 — Great *2025-12-31* Easy to navigate, very user friendly ### 5/5 — Relentless Password Changes *2025-12-24* It’s hard to understand why I have to change my password so often, especially since you have given me facial recognition. Seems to me that having facial recognition is certainly the most fool proof way of getting into my account. Passwords can be hacked, forgotten, lost, etc. Can’t you make it easier to do business with you? I’ve had my Schwab account for 7 years, with no password change…facial recognition only. Maybe you need to up YOUR account security protocol rather than asking us to do it for you. ### 5/5 — Online banking *2025-12-21* Very easy to use ### 5/5 — Leo *2025-12-11, version 24.0.250900* Best bank app I’ve ever had ### 5/5 — Very Functional *2025-12-07* Enjoy the app. Easy to use. Fast. ### 5/5 — App online pswrd chg *2025-12-06, version 24.0.250900* Easy ### 5/5 — Awesome Bank *2025-12-03* The Napa branch has the best people working there. Always a pleasure seeing them. Very helpful. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*