# Portal Pacjenta LUX MED > Online patient portal for booking, consultations, medical history, and prescriptions. (iPhone/iPad app by LUX MED Sp. z o.o..) - Source: https://appshunter.io/ios/app/portal-pacjenta-lux-med/id552592684 (this page in markdown: same URL + `.md`) - Developer: [LUX MED Sp. z o.o.](https://appshunter.io/developer/552592687) - Category: Medical - Price: Free - Rating: 2.60/5 from 23 App Store ratings · 102 written reviews indexed - Age rating: 17+ - Requires: iOS 16.0 · 71 MB - Languages: American English, Polish - Released: 2012-09-06 - Data updated: 2026-08-28 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/portal-pacjenta-lux-med/id552592684/reviews.md ## What is Portal Pacjenta LUX MED? Main features • booking your treatment online • online consultantion via chat (doctors, nurses and midwifes available) • access to your treatment history (previous visits and test results) • use online chat to get a referral for research • renewing drug prescription online (when medical consultation is not required) • check your referrals and book visits using them Important: We care about the security of your data. It is mandatory to sign the "Regulations for the provision of electronic services" in one of LUX MED medical center's to get full access to your account. Downloading and using the application may involve standard data charges, according to the operator's tariff. Making calls to the LUX MED helpline through the application is associated with standard charges for telephone calls, in accordance with the contract concluded for mobile telephony services. Additional information: Medical specialists have access to the patient's medical records, they can commission research or issue referrals. Remember that the basic account gives access only to the limited functionality of the Portal. ## Key features - Online treatment booking - Online consultations (chat) - Access treatment history - Request referrals via chat - Renew drug prescriptions online - Check and book visits using referrals ## Recent user reviews (10 of 102) All indexed reviews: https://appshunter.io/ios/app/portal-pacjenta-lux-med/id552592684/reviews.md ### 1/5 — Really bad UX/UI *2026-02-16, version 5.0.4* They released a new version of the app a year ago, and this version is worse than the previous one in every way. The interface has become much more confusing, it’s unclear where anything is. Sometimes I literally can’t use the app because I need several minutes just to figure out where things are. ### 1/5 — cannot open x-ray or any kind of test results *2025-11-17, version 4.45.0* several weeks i cannot open pdf documents with results of the tests. got an error. ### 2/5 — English version not recommended *2025-10-28* The English translation option is very limited and the app often says “technical maintenance in progress” and I can’t access anything. When it works, it’s convenient, but it’s unreliable. It often comes up that there’s no English translation available in the app (for example, the section that lists information about insurance coverage options has no English option. Yes, you can translate it on your own, but a reliable translation should be provided). There’s often a discrepancy in what the app shows the cost of a service will be versus the real cost in the doctor’s office (sometimes it applies my insurance coverage, sometimes not). **Developer response:** Thank you for sharing your feedback. Your observations are very valuable. We also encourage you to send any detailed suggestions or examples to opinie@luxmed.pl. ### 3/5 — Can be better *2025-10-08, version 4.45.0* Regarding the app(availability of the services and possible dates to schedule them is a separate dramatic subject),it’s been enough time to add dark mode to the app, whenever You’re opening it in dark envoirement it can be used as a flashlight. Also it will be better to add general limit to the files so user can upload one file up to 40MB instead adding 5 up to 8MB (you need to edit the summaries from any medical treatment and upload them one by one, not mentioning that sometimes You’re not able to add all files due to limitation). ### 1/5 — Mostly for the Polish *2025-07-20* Only limited functionality is available in English, in broken English, that is. Overall, it’s been rather a terrible user experience using this app. The actual clinics themselves are not very well organised, and some staff is not very polite. **Developer response:** Thank you for your feedback. We're sorry to read about your experience with the app and our services. If you're willing, please share more details at opinie@luxmed.pl. ### 1/5 — Application problem *2025-07-13, version 4.42.0* The application was a great before now is not easy to use , to contact a doctor close the chat and call six seven time and we have to keep try to catch at the end consultation, the call close in the half of the conversation it’s really not normal please work on it ### 1/5 — Worst user experience in my life *2025-06-27, version 4.41.3* App is constantly crashing. English is officially supported, but online consultation is available only in polish, and when you switch to background to translate the message - it either crashes or loses internet connection. ### 1/5 — No available dates in the app *2025-05-29, version 4.40.0* For some specialists there are no available dates in the application - for example, I barely have any dates for Ortopeda, neurologists Meanwhile, when you call infolinia - there are a ton of available options. Also, my friend has around 400 options of available dates and time, while I have 0 FIX THE APPLICATION ### 1/5 — The worst service *2025-05-25, version 4.40.0* In 90% of cases I can't make an appointment with a doctor through the app because there are never any doctors available. What's the point of this service then? I strongly advise against dealing with this organization on your own, even if you pay for insurance you still won't be able to see your doctor ### 4/5 — Needs English improvements *2025-05-24, version 4.40.0* App is good but needs more options in English like proper names of specialities in English, booking rehabilitation in English ## Frequently asked questions about Portal Pacjenta LUX MED ### What can I do with the Portal Pacjenta LUX MED app? The app allows you to book medical treatments online, have online consultations via chat with doctors, nurses, and midwifes, and access your treatment history including past visits and test results. You can also use the chat to get referrals for research, renew drug prescriptions online when a medical consultation isn't required, and check your referrals to book visits. ### How do I get full access to the app's features? To gain full access to your account and all functionalities, it is mandatory to sign the "Regulations for the provision of electronic services" at one of the LUX MED medical centers. A basic account provides access only to limited features of the portal. ### Is the app free to download and use? The application is free to download. However, using the application may involve standard data charges from your mobile operator according to your tariff. Making calls to the LUX MED helpline through the application will also incur standard charges for telephone calls. ### What kind of medical professionals can I consult with? You can consult with doctors, nurses, and midwifes via the online chat feature. These medical specialists have access to your medical records and can commission research or issue referrals. ### Can I get prescriptions and referrals through the app? Yes, you can renew drug prescriptions online if a medical consultation is not required. Additionally, you can use the online chat to get a referral for research and then use these referrals to book visits within the app. ## Version history (last 5 releases) ### 5.10.0 — 2026-08-27 Now, in the app: • UI changes to improve app usability. ### 5.9.0 — 2026-08-24 Now, in the app: • UI changes to improve app usability. ### 5.8.0 — 2026-08-04 Now, in the app: • UI changes to improve app usability. ### 5.7.1 — 2026-07-27 Now available in the app: Changes to the user interface that improve the app's usability. ### 5.7.0 — 2026-07-21 Now available in the app: Changes to the user interface that improve the app's usability. ## Apps similar to Portal Pacjenta LUX MED | App | Rating | Price | Category | | --- | --- | --- | --- | | [Luxmed](https://appshunter.io/ios/app/luxmed/id510593142) | 3.0 (1) | Free | Medical | | [Medicover OnLine](https://appshunter.io/ios/app/medicover-online/id1557230744) | 4.6 (49) | Free | Medical | | [Enel-Med](https://appshunter.io/ios/app/enel-med/id1265611134) | 4.6 (79) | Free | Medical | | [Receptomat](https://appshunter.io/ios/app/receptomat/id1637880000) | 4.8 (22) | Free | Medical | ## More apps by LUX MED Sp. z o.o. - [Pierwsza Pomoc](https://appshunter.io/ios/app/pierwsza-pomoc/id546679801) - [Pierwsza Pomoc LUX MED](https://appshunter.io/ios/app/pierwsza-pomoc-lux-med/id6748809523) All apps by LUX MED Sp. z o.o.: https://appshunter.io/developer/552592687 ## Related topics [lekarz](https://appshunter.io/ios/topics/lekarz) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*