# PortalConnect — user reviews > 50 indexed App Store user reviews of PortalConnect by Hello Health, Inc., rated 1.40/5 from 34 ratings. - Source: https://appshunter.io/ios/app/portalconnect/id594261400/reviews - App overview in markdown: https://appshunter.io/ios/app/portalconnect/id594261400.md - Rating breakdown: 5★ 3 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 31 ## Newest reviews (17 of 50) ### 1/5 — The worst web site ever! *2021-11-04, version 1.5.43* This has to be the worst software I have ever used. It is slow, announcements are jumbled or nonexistent. Got to talk to three different programmers and none of them could speak English. Told me they had no app to down load. Doctors office had a bit of information but I had to search in App Store to find their app. As you can see on the many one star reviews this is a cheep knockoff of a real physician practice software program. ### 1/5 — In need of serious upgrade *2021-04-06, version 1.5.43* This app is required by my doctor’s office. If it were not, I would dump it from my device. It is, simply put, garbage. Slow to open. Crashes in the middle of reading messages. Archive is useless and also crashes. It’s a mess. Clearly no one cares or else it would change. Not sure who the app developers are, but maybe get some training on how to build and maintain an app. ### 1/5 — Horrible app and terrible app support *2020-04-18, version 1.5.30* Title says it all. The app is doesn’t work most of the time and NEVER works on Safari. App “support” is useless. ### 1/5 — Can’t open the new version of Portal Connect *2020-02-13, version 1.5.17* I’ve tried numerous times to download your new version of the Portal Connect app. I have an iPhone 7, and after pressing OPEN and re-entering my password, I am always returned to the App Store to start the process all over again. ### 1/5 — Needs work *2018-06-04* Good idea but fails to do much, only good at updating appts and emails. Test results never appear when they should. ### 1/5 — Issues need addressed! *2018-02-22, version 1.5.2* Cannot open labs or attachment from provider via app. The app is pretty much only good for messages. If you have a family plan you cannot switch between family members without logging out. ### 1/5 — Inferior service *2017-04-24, version 1.5.2* This "service" is supposed to connect patient with your Doctor's office. It was definitely not the case in my experience as response time and ability to keep test results and records were poor, at best. Definitely not worth the money. ### 1/5 — Doesn't work *2016-04-04* Doesn't even let me log in. Says "verify you have entered the correct username and password and try again". I tried several times and I know my username & password are correct because I can get in online. So this app is useless. One star is generous. ### 1/5 — HORRIBLE!!! *2016-03-21, version 1.4.5* Can I give it zero stars? It won't work! So frustrated!!! Just like all the other reviews say, you can't login! It is the most bizarre thing! They were saying my user name and password were incorrect, which I didn't think so at all. However, I went ahead and requested a new password. They ask you to do one of those capcha things- where they jumble up letters and numbers to make sure you are a person and not a computer...you know what I'm talking about, right? Anyways, there is NO getting past that. YOU WILL FAIL. No matter if you think you just aced that little mini test, YOU. WILL. FAIL. Then there is no chance for you to get in. None. Nada. Zilch. Good luck to you! My experience was like everyone else's reviews on here thus far- portal connect stinks!!!! ### 1/5 — App doesn't work *2016-02-12, version 1.4.5* Can't access and app from login screen and the forgot password link doesn't work!! ### 1/5 — WONT WORK FOR ME! *2016-01-16, version 1.4.5* I downloaded it for my iPhone just like it instructed, put in my credentials and Password just like before when I was going under the old app,… And it keeps telling me to verify my credentials and try again. I have done it over and over and over again making sure my credentials are correct and it will not let me in. ### 1/5 — Password request won't work *2015-09-10, version 1.4.5* Unable to get my password, when I click on "forgot my password" nothing happens. When I try to use the website, I keep getting errors when I request my password to be reset. Basically I am locked out of my own results from the lab work my doc did for me. ### 1/5 — Slow and unable to access documents scares me when you do not get important health messages *2015-06-05, version 1.4.3* Blue "Circle of death" keeps turning but never gives you access to the essential information on your health and lab test. Hope no important messages are sent from doctor because I could end up in the blue circle of death. ### 1/5 — Not useful *2015-05-18, version 1.4.3* The one feature that's really needed is scheduling appointments. Face it. Most doctors are just going to use this service for scheduling, messaging and payment. Messaging works but payments and scheduling are missing. Not very useful. ### 1/5 — good idea but poor execution *2015-04-02, version 1.4.3* both the website and app are terrible. i can’t believe i have to use this service, and it’s not free! crashes, issues with flash in a browser, and now i’m being told on the app that i’m logged in somewhere else. huh? manually logging off all other devices and restarting my iPhone does not help. i checked the corporate blog for help and it looks like you’ve gone out of business because there’s only one post this year. hello frustration! ### 1/5 — Poorly Designed *2015-03-20, version 1.4.1* I had trouble with the Web site on my iDevices (no Adobe Flash) so had to get the app. Does function barely. Given these issues and others with registration, I do not trust the security of my medical records and correspondence with my doctor. I agree with other reviewers that this company is not up to speed and I won't pay their annual fee to join. ### 1/5 — Scam *2015-03-10, version 1.4.1* This company charges you to use this service. The doctor will have you sign in with an iPad and you will be automatically enrolled. Stick to paper if they want charge for this madness ## Most critical reviews (10 lowest-rated) ### 1/5 — Sucks *2026-02-11, version 1.5.45* Tried to message my doctor. Couldn’t because once again Login refused to function. Tried on 4 devices on both the app and website. Their help phone number says not in despite it being well within their stated business hours and they are not responding to emails in a timely manner. Stuck using this because this is what my primary chose. ### 1/5 — Null portal error. App does not work! *2025-03-26, version 1.5.44* This app is a disaster. You can’t even right a simple email to the provider. All the messages are a null error. I would give the app a 5-zits-award. Might as well put this puppy out of its misery! 🧨💣🧨💣🧨💥💥💥 ### 1/5 — Deserves ZERO STARS! *2023-12-22, version 1.5.44* Great when it works…unfortunately it experiences too many glitches….often! THIS IS A TOOL FOR COMMUNICATING WITH YOUR DOCTOR—-IT SHOULD ALWAYS WORK! ### 1/5 — NOT user friendly *2023-10-30, version 1.5.44* This app appears to be for improved communication between patient and provider. However, it is nothing but a headache! You cannot upload files. The only option you are given is to upload from photo library or camera. Wish my doctor would change this service to something more efficient. ### 1/5 — Terrible *2023-08-06, version 1.5.44* This app is useless unless you are using a desktop. It simply doesn’t work. I wouldn’t even give it one star. Garbage ### 1/5 — No sign up *2023-05-05, version 1.5.44* How is one suppose to sign up if there isn’t a place for it just a username n log in? It makes no sense . Please make it much friendlier access like MyChart where you don’t need an activation code , cancel n reshedule and leave a message to a physician . I just looked online , why would there be a fee for looking into your own chart ?. That is insane . Please fix everything to make more sense . ### 1/5 — Not user friendly *2023-01-16, version 1.5.44* This appt is not user friendly. You cannot make appointments nor reply to a message. To access another family member, you have to log out and sign back in. You can only use a computer to log in on the website-you cannot use a mobile device to log in. It’s very frustrating since we live with mobile devices and do not carry laptops or desktops with us. Please get this fixed. ### 1/5 — User-non-friendly *2022-06-17, version 1.5.44* This app is called Portal Connect but since it links to Hello Health, my password cannot be saved for the app. I have to manually access the password on my phone or type it in every time. It doesn’t notify me in the phone about messages, only via email. It doesn’t remind me of appointments or allow me to add them to my calendar. It simply wasn’t working. Needed an update, but didn’t have the simple courtesy to tell me so (every other app does). AND has the audacity to charge me $200 annually to keep in touch with my doctor. She chose this app, and doesn’t have the bandwidth to change it. Such a shame they are ripping off patients and doctors. Use some of that money to make the app work well, please. ### 1/5 — Absolute garbage *2022-01-25, version 1.5.44* The iOS app won’t allow me to login to my account and I need to revert to the website on Safari. Tech support can’t help past telling me to reinstall the app. Don’t bother proving an “app” that doesn’t even log in. Even when it used to work, it was clunky and hard to use. Absolute amateur hour. I wish my doctor didn’t insist on using this garbage. ### 1/5 — Very difficult to Navigate *2022-01-20, version 1.5.44* This is undoubtedly one of the most difficult, clunky apps I have used (and have to) in a long time. If it were my business I would definitely be looking at other options for my clients ASAP. ## Most praised reviews (8 highest-rated) ### 5/5 — Newer reviews *2020-05-14, version 1.5.33* Just downloaded this app today and happy with it so far. No crashes or issues logging in. Appears to run like other medical portals. I noticed that many of the reviews for this app are older, especially the bad ones- so I’m assuming the issues experienced by others have now been fixed. It would be nice if I could update my own profile page and add my own picture as this data would not comprise the current terrify of the medical data being entered by my doctor. ### 5/5 — Very helpful *2019-08-14, version 1.5.15* I’m so glad to have this service. I can see all my child’s records in one place and it’s extremely helpful to be able to send messages to her doctor when it’s a non-urgent issue. The people complaining about the app probably just have terrible doctors - it isn’t the app’s fault if your doctor doesn’t use it properly. ### 5/5 — Great APP *2013-05-15, version 1.0.2* Great application. Mobile access to my health information and doctor! ### 5/5 — Thank You *2013-02-12, version 1.0* Just wanted to say thank you for such a great way to connect with my doctor. Not only can I message them from anywhere but having my medical record with me wherever I go is such a great comfort. ### 4/5 — Generally good *2015-02-01, version 1.4.0* I've been using this because my doctors office started doing a lot with it, and generally I think it's alright. My only problem so far is that when I was trying to write a message to the doctors office today, after about a paragraph the text started disappearing. If it weren't for that (and me having to edit/condense info that I couldn't really do so to) I would be very happy with everything ### 3/5 — All good except cannot choose another patient after you already chosen one *2014-09-18, version 1.2.3* Also msg cannot attach imgs. It is good for checking information, that's all. ### 2/5 — Buggy and Crashes *2013-12-16, version 1.2.0* My doctor, who I like very much, decided to go with PortalConnect. So far, I must say the service is a disappointment. The app crashes quite often on my iPhone 4S when trying to open labs. If it doesn’t crash, it just sits there and does nothing. So, I have to go to my desktop to retrieve the document (not everybody has a desktop nowadays). By the way, not that it’s related to the app, the desktop experience is far from being intuitive and is built entirely in Flash. Anyway, this lack of performance worries me when it comes to have my medical information hosted with this company. If the code is buggy, is my information safe? I doubt. I hope my doctor find a new platform soon. ### 2/5 — Crashes *2013-06-23, version 1.0.4* When trying to view one's profile, the app crashes. I'll reboot my phone and try again. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-11.*