# Porter Airlines — user reviews > 272 indexed App Store user reviews of Porter Airlines by Porter Airlines, rated 4.80/5 from 3,043 ratings. - Source: https://appshunter.io/ios/app/porter-airlines/id1579080945/reviews - App overview in markdown: https://appshunter.io/ios/app/porter-airlines/id1579080945.md - Rating breakdown: 5★ 2,764 · 4★ 163 · 3★ 40 · 2★ 14 · 1★ 62 ## What do users think of Porter Airlines? Overall sentiment: negative **Pros** - 👍 Easy check-in process - 🚀 Seamless booking experience - 💯 Exceptional customer service - 🛫 On-time flights - 🍽️ Complimentary in-flight refreshments **Cons** - 🐛 App crashes and freezes - ⚠️ Unreliable app functionality - 💰 Expensive baggage fees - 📱 Poor app user experience - 🔌 Compatibility issues with newer iOS versions **Commonly reported bugs** - Navigation from splash screen fails - Boarding pass display issues on smaller screens - Booking information not syncing between app and website - Frequent app crashes on launch **Most requested features** - Add boarding pass to Apple Wallet - Improve app stability and reliability - Provide better in-app booking and management options - Enhance app design and user interface ## Newest reviews (10 of 272) ### 2/5 — Slow *2026-08-13, version 2.10.1* App is slow and lacks the robust features of other airlines. ### 3/5 — Missing basic info *2026-07-29, version 2.10.1* Looks man why not put the day along with the date in the travel UI card? Just basic stuff is missing here UX designer is he sleep at work. Also where is “share trip” info to send to the other passenger where is their email etc? Are you people even listening here ### 4/5 — Book flights from app *2026-07-21, version 2.10.1* I want to be able to book flights from the app or else this would be an easy 5/5 star ### 4/5 — Good app with some bugs *2026-07-19, version 2.10.1* Would be great if I could actually add my boarding passes to my wallet when your given the option but that seems like to much to ask these days, push the app out and fix it when we get to it who cares if it works properly or not right ?! Otherwise the app is decent, would be great if you could book from the app also. ### 4/5 — Flying in style *2026-07-11, version 2.10.0* Room, comfort and free service and good prices.What more can you ask for! ### 1/5 — Online check in not working *2026-06-07, version 2.9.1* I was unable to check in online - it just said it was unavailable, while the person I’m travelling with was able to check in without issue. I called the Porter number and an agent was able to open up the check in for me. I was following the steps to change seats because I wanted to sit next to my travel companion. I don’t like the fact that you charge VIPorter members to change seats. I added my credit card information but it said “payment unsuccessful.” I tried again with the same result. I added a different credit card - same result. I tried using a Porter credit on my account and it said the same thing. I had to check in with the seat that was assigned. I am unimpressed with this whole experience. ### 4/5 — Porter App Needs Works *2026-06-07, version 2.9.1* Porter experience is typically 5/5, but their app needs to integrate the bookings instead of opening browser ### 3/5 — Mr *2026-06-07, version 2.9.1* I have the app you have security. Why do I need to re enter my information every time I check in ### 1/5 — iPad *2026-06-01, version 2.9.0* Works terribly on iPad. ### 1/5 — Crappie app *2026-05-28, version 2.9.0* Try 20 different things errors out every time tried reinstalling and clearing history erased cache still errors out. ## Most critical reviews (10 lowest-rated) ### 1/5 — Not even an airline *2026-08-24, version 2.11.1* App is useless, not half the features on the site. As an airline they cancel connecting flight while I’m in the air. No workers in the airport for Porter either so no one to help. Phone wait times last time I called was “8 hours and 40 minutes” (I wish I was joking). They stranded me in Toronto for 8 hours and offered a $4 voucher, not enough to buy a bottle of water in the airport. If Canadian airlines weren’t such a monopoly with no consequences this company would be sued out of existence. It’s not a bad airline, because it doesn’t do enough to be even qualified as an airline. Period ### 1/5 — Year of Child Birth Issue & Child Coded as Adult - Porter Support *2026-08-07, version 2.10.1* Unable to check-in grandson as the link provided in Porter’s “Time to Check-in” email will not allow his birth year (drop down only goes up to 2015, his birth year is 2020). App has his correct birth year but has coded him as an adult and won’t allow a boarding pass to be issued. It is now 7 pm and have had a call in to Porter support since approx. 2 pm but have not heard back from them. Makes me wonder how Porter defines “support”. ### 1/5 — Finding a flight *2026-08-05, version 2.10.1* Navigation through this app is horrible nothing is clear and easy . Spend domestically money and study Google flights ### 1/5 — Application not working on ios 26 *2026-07-29, version 2.10.1* Application won’t even boot ### 1/5 — Suck. *2026-07-13, version 2.10.0* Useless App. ### 1/5 — Porter Id *2026-07-05, version 2.10.0* I’m on the same app. It tells me my porter ID. Nonetheless, it asks me for it when checking in. Fine. I copy paste it. Wrong ID, allegedly. Give me a break. Who programmed this nonsense? ### 1/5 — Would be nice it it provided flight updates. *2026-06-27, version 2.10.0* This is my first time using the app and flying Porter out of YHU. Our gate as switched, the flight was delayed and the app kept showing the previous gate, same departure time for an hour after we were still grounded. What is the point of this app if it doesn’t provide updates for your flight? Not cool. ### 1/5 — Poor poor poor *2026-06-27, version 2.10.0* Cannot get app to work at all ### 1/5 — I don’t recommend it *2026-06-16, version 2.9.1* Never had so much trouble checking in online. Tried on my phone, computer on the app as well and it kept saying something is wrong or wouldn’t load. Ever since booking this flight I’ve had issues with the airline. I’m never one to complain or leave a bad review but truly this has been a bad experience. I don’t recommend flying porter. ### 1/5 — Prix changement de siège *2026-06-11, version 2.9.1* C’est inconcevable de charger un montant pour changer de siège alors que mes préférences de réservation n’ont pas été respecté lors de ma réservation. ## Most praised reviews (10 highest-rated) ### 5/5 — Porter is awesome *2026-08-09, version 2.10.1* Porter always gets to my destination in the most timely way possible and takes good care of me. ### 5/5 — Beats Air Canada *2026-07-26, version 2.10.1* I love Porter. Usually on time and it's not Air Canada - the worst airline after PIA. ### 5/5 — Great app *2026-07-14, version 2.10.0* Easy to use and customer support is great ### 5/5 — Best Airline Ever *2026-07-08, version 2.10.0* Love this airline and i promote it to everyone that travels. ### 5/5 — Excellent Service *2026-07-05, version 2.10.0* Very Happy with Porter Airlines, an excellent customer service. ### 5/5 — Mobile app-Check in *2026-06-22, version 2.10.0* The app is very easy and clear to follow, especially the safety items for your carry-on and baggage. ### 5/5 — Best Airline by far *2026-06-19, version 2.10.0* I’ve flown on Flair, WestJet and Air Canada. Porter is by far the most organized and has the most space in terms of seating. I always get the seats in front of the Emergency exit for extra leg room as I am 6’ 2”. It is just a pleasure to fly on Porter ### 5/5 — Always easy *2026-06-18, version 2.10.0* Never a hard book with porter. ### 5/5 — Love the Airline *2026-06-13, version 2.9.1* Always pleasant to fly with Porter I love only two seats per side. It could a little more comfortable but still better than others. And your ground crew is amazing. ### 5/5 — Excellent app experience *2026-05-25, version 2.9.0* Love using this app when I It’s fast, doesn’t crash, and layout makes it easy to find flight details, check in, and select seats without any hassle. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*