# Pos Malaysia — user reviews > 63 indexed App Store user reviews of Pos Malaysia by Pos Malaysia Berhad, rated 1.80/5 from 5 ratings. - Source: https://appshunter.io/ios/app/pos-malaysia/id1325952009/reviews - App overview in markdown: https://appshunter.io/ios/app/pos-malaysia/id1325952009.md - Rating breakdown: 5★ 1 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 4 ## Newest reviews (15 of 63) ### 2/5 — Fix your login error! *2025-01-25, version 4.31* I have a poslaju account eventhough i'm not a frequent poslaju user. But everytime I want to login, it keeps going to a blank white screen after I click login. I thought it might be a network error so I changed my wifi connection, still the same outcome! What am I supposed to do with a white screen? This keeps happening for more than 3 days already.. Do something please :/ ### 1/5 — No more bill payment? *2022-10-01, version 4.9* The latest updates came in 2 days ago. Gone are the bill payment which I have been using for the past many years. Now, it does not appear for me to continue to use this app anymore. Forget this app. Don’t download because they kept removing all the useful features and left with nothing. ### 1/5 — Strongly need lots of improvement *2022-08-21, version 4.8* First time give bad review for a app! Want to use the bill payment function however no response at all from that page! And the pos online website also same! Loading time too long and want to click the specific selection also no response! Totally can’t proceed for payment! ### 1/5 — Poor app. Unable to use chat facility. *2022-08-16, version 4.8* Poor app. Chat facility doesn’t work. ### 1/5 — Worst Postal Service in Malaysia *2022-07-29, version 4.8* This is the worst Postal Service in Malaysia can’t even talk to a real person to find out what the hell happen to your parcel. First there was tracking and my parcel has been processed then when I checked the app again it says no record found. So now what? Can’t even talk to customer service to find out what the hell happened I don’t know who the hell to contact it’s like there’s no one working do you even have customer service? I say we boycott poslaju. More like Poslambat ### 1/5 — PosMobile *2022-06-26, version 4.8* Has gone from bad to worse, in my opinion. Used to be ok but hardly gives updates on shipping details nowadays. Packages arrive and long after are still marked only as “posted over the counter” overseas. Or there’s no information at all. Aren’t these updates automated or does someone here have to type it in? And that Ask Pos service isn’t helpful at all. Please put back humans on the helpdesk, they are better at problem solving and answering queries. Anyway, this app is a waste of precious space on my phone — DELETED. There are better, more efficient apps to track parcels. ### 1/5 — Worst app ever *2022-04-23, version 4.8* Compare dengan app J&T, memang jauh panggang dari api lah app PosLaju ni. App bukannya memudahkan, tapi lagi menyusahkan. Lepas dah buat payment, tak sempat nak print out AWB, tertekan back and BOOM! You lost your AWB!! Nasib boleh download melalui emel! App half baked. Not even an app, but this is just some website that design to look like app. That’s why this app worse. Not to mentioned that you need to print out your AWB by yourself?! And you only know that after you’ve paid. I didn’t expect this since im always use J&T and I don’t need to print out anything. Just go to counter, show the barcode, then J&T staff will print the AWB for you. That’s the point you make app. Utk mudahkan user. Bukan menyusahkan nak kena fill up form dekat app separuh masak macam ni, pastu kena TERUS BAYAR, then kena print sendiri bagai. Srsly, tak convenient langsung. Sungguh menyusahkan. ### 1/5 — Stupid service *2022-03-11, version 4.5* The worst service ever. The parcel arrived at Pusat Serahan Mel Bandar Baru Bangi on 9th March 8 am but today 11th March still not delivered. Should i go to the Pusat Serahan or not to pick up the parcel? Try to call customer service ask to use stupid chat bot that really useless that never answer the question, never can get through the customer agent. Should abolish this service at all. Wasting all the money & time. Never ever use this Pos Lambat again! ### 1/5 — dissatisfied customer *2022-02-09, version 4.5* before this the officer at Poslaju said that if I have any enquiries or delayed parcel, I can just download the apps and ask for help with their officer. okay fine. I did download the apps bcs I noticed my parcel has been at other district of Johor so I wanted to ask and let them know. I just can’t understand the function of downloading the apps because I can’t actually contact them? when I pressed the e-feedback button, nothing popped up? It’s been second time since Poslaju dissapoints me cmon step up your game 😐😐 ### 2/5 — Loading time too long *2022-02-05, version 4.5* I understood that it will make everything easier and faster BUT the apps seriously not helping. Even to sign up cannot proceed because loading so long. Please improve the app now that the counter no longer provide any form. Even till now the app still loading for how many minutes. This app should be helping not hindering the process. ### 1/5 — Not user friendly *2021-12-22, version 4.5* Please resume the e-consignment note fill up on PC, I wonder why would you remove such a convenient way to fill up the form. This APP is slow!!!! I stuck at login page after signing up the account, it shows my email is blocked (?) And the “forget password” is not useful if your id is blocked. Although I’m able to login after I go through many steps to verify & verify & verify, app doesn’t design to trouble user, got it??!! ### 1/5 — Worse app *2021-12-17, version 4.5* I’m a mobile engineer and I make apps for a living. Idk who made this app and who approved this to be used. I can’t believe this app is approved to be used for public. Are you kidding me? The keyboard disappears when you minimise the app and there’s no way of getting it back unless you navigate into another page. The login doesn’t work. Like if you want to make an app, do it with pride ! Malaysia has low standards ### 1/5 — Terrible terrible app *2021-12-15, version 4.5* Was asked to download this to send a parcel. took me 30 mins at the post office to download app, fill in the form on my phone and finally post the parcel. The app is terribly buggy, too many dead links and disconnects and random unexpected things happening within the app. Please please improve this app or better yet just scrap it and make a new one. This app is unusable ### 1/5 — Burdensome *2021-11-12, version 4.5* Oh my god, why would i need to download an apps that i will only use it for one time? I am not a frequent customer of pos laju, rarely post out any item, then i want to post out one item in this year using pos laju because it is the nearest courrier. The counter said no more form to be filled, i need to download the apps to send item using poslaju. This is really frustrating, because this apps actually took a really long time to load. I spent 10mins to wait for the loading time, and i just leave the post office, because even after 10 mins the apps still not finish loading. WHY WOULD I NEED TO DOWNLOAD ONE FREAKING APPS FOR ONE TIME USAGE? Please provide device at your post office if you’re going to implement this. Or do a website that can replace the manual form. An apps is ok for frequent user but it is really a burdensome for a one time user like me. ### 1/5 — Can’t even register to use *2021-09-29, version 4.5* After reading some of the reviews complaining about Pos Laju service instead of the app, I decided to ignore the rating and give it a try. However, when I try to register or login, the page will just keep loading and loading indefinitely. So, it’s safe to say that the rating is not just for their service but the app too. ## Most critical reviews (10 lowest-rated) ### 1/5 — Trash *2025-06-30, version 4.32* After make payment i cannot print or download the consignment. When i chat live agent nothing solved. They give pdf but i cannot download it. Then they tell me to open the apps at the laptop or computer but the apps not available at microsoft playstore. So disappointing. You should delete this apps permanently so that others wont be deceived. ### 1/5 — NOT FRIENDLY USE! *2025-05-31, version 4.32* I have no choice have put one star rating there! I gonna give negative star rating for this apps and service provide! Apps not even friendly use, and All pos laju service counter no even guide new user how to fill up , especially for old generation people! If user not even know to do use it, how they gonna use your service ! ### 1/5 — Poor digital customer experience *2025-05-03, version 4.32* I was at the Sunway Pyramid pod Malaysia outlet wanting to send in my parcel from Carousell. The unfriendly customer service associate told me that I couldn’t print the label from Carousel and that I had to pay an extra RM 10 to print a new label from the post Malaysia app. She then proceeded to ask me to go to mailbox express, three levels above to print a label and to go all the way back down to drop the parcel. This is the most disappointing user experienced I’ve ever had because of the company can’t even afford a printer to print their own labels. They have to get a competitor to do it for them. ### 1/5 — Very hard to update anything *2024-12-17, version 4.30* The app has many issues. Address book cannot be updated and list goes on including parcel is posted in someone social media instead of receiving party. The app need more improvement to accept I other language into the delivery address New issue - the app cannot update parcel status. Have to copy the parcel id and use another app to track ### 1/5 — Inefficient *2024-07-25, version 4.27* I have use this app from two years back and all is good but the current update is nuisance where i need to verify my identification card. I am willing to do that but your app is so freaking slow. I could not even snap my id and i have not uploaded it yet untill now because the system is so terrible. Please fix this as soon as possible. Update: My identification card has already verified after many times of trying. I hope the developer make it feasible for us, users to use the app. ### 1/5 — Worst *2024-05-16, version 4.25* Ok I understand if you want your customers to download the app for shipping purposes. But I cannot accept that it took so long to load and seems like the app hasn't been fully ready to be used. Stucked at the verification process for a long time and i went out to dhl instead. Sorry but you need to improve your app before you want to impose it to customers ### 1/5 — unreliable. absolutely unreliable. *2023-09-24, version 4.19* DO NOT USE POS LAJU. i tried pre-paying an order to ship, the app did not allow me to download the invoice no matter how many times i tried. I WENT TO 3 POS LAJU POST OFFICES AND ALL OF THEM WERE USELESS. the first one was already closed down, but since they didn’t update the app locations, i went on a wild goose chase. at the second one, EVERYTHING WAS NOT WORKING. at the third one, the counter worker told me there was nothing he could do and that it was none of his business that the app wasn’t working and ate my money. I LOST RM20 BECAUSE OF POS LAJU’S INCOMPETENCE. just go to J&T honestly, their service are much much better and cheaper. DO NOT USE POS LAJU🔥 ### 1/5 — Pengeposan Antarabangsa *2023-06-27, version 4.17* Fungsi untuk pengeposan antarabangsa masih tidak boleh digunakan dengan baik. Masih banyak ralat. ### 1/5 — Glitchy app that froze and not user friendly *2023-01-17, version 4.10* I was charged for sending parcel but the app froze with no record. Then I proceed to the counter for payment. I asked for a refund for the earlier payment I made via the app, the customer service asked me to open the website in a computer, and told me the mobile app is glitchy. I think this explained enough about how bad the app is. Rubbish app. ### 1/5 — Cannot login *2022-11-14, version 4.9* Clicked on login, received OTP, but app still stuck at login screen. If website no problem. Only app problem. ## Most praised reviews (10 highest-rated) ### 5/5 — Excellent *2024-11-06, version 4.30* I am not regular customer but I found this app help me speed up in posting item. Super fast delivery. My aunt left her medicine at home so I need to sent it back to her ASAP. TQSM Pos Malaysia. There is still room for improvement for the app. Good Job 👍 ### 5/5 — Please improve i like Pos Malaysia *2024-03-11, version 4.25* When you guys goin to improve the system, been years the system been implemented, still nothing change, every now and then unknown error popping up, tracking parcel buffering issues never fix. Please look at the rating on your apps. Please improve the system. Btw Hire some mystery shoppers go visit your outlet and you know your customers frustration I believe the rating so low also related by your counter staff. ### 5/5 — CONVENIENT *2023-08-23, version 4.17* Just download the app at the comfort of your home, log in as guest, fill in sender and recipient details, generate QR, go to the POSLAJU counter, Scan the QR on the printer at the counter, and hand over the item and the QR over the staffs at the counter, and pay. After that just delete the app because you're not a regular. 😝 ### 5/5 — FastPost *2023-03-25, version 4.12* I like the convenience of using this app, such as you just need to fill up the information at home and go to the nearest poslaju for a scan to post it. Quite fast and convenient. I don’t frequent poslaju much but with this app, I’ll probably be a frequent poster after this, because of how convenient it is- hahaha ### 5/5 — THIS IS ACTUALLY A GOOD APP *2021-01-15, version 4.05* Very convenient and I would love to see improvement in the order tracking soon. Also lately it has been difficult to load tracking. Everything takes time, so please look into that as soon as possible. I’m thankful this app was created. ### 5/5 — Good app *2020-06-23* Love it I get my packages for Malaysia from this company ### 4/5 — More bug *2021-03-03, version 4.3* Hi. I think the app is quite convinient to use. However after the last update, I cannot “generate” the consignment note. I hope this gets fixed soon bcoz i need to post a load of things next monday. Keep up the great job... keep improving. ### 4/5 — Completed parcel unable to reflect *2021-02-16, version 4.2* Hey, i like this app. It saves my time & eco friendly too. (Recent form uses 3 layers of paper). Everything is one app. However please find below concerns : 1) after parcel delivered, there should be an option to move it to “Completed” section. 2) I sent a parcel but it is still at (To Print) section. Although its already printed & hand over to counter. Please rectify quickly. As people are starting to hate J*T. You guys should be on top by now. Cheers. ### 3/5 — Lag *2023-04-11, version 4.12* As a someone who working as a front end web tester and seldomly use this apps, the UI for this apps is quite clean and neat. I can say that. From my experience, the apps is quite lag and slow. Kena bersabar nak isi forms. Kindly improve the quality of your system. Thanks ### 3/5 — Need to improve *2021-08-04, version 4.5* Good effort by Pos but need for improvement to be more friendly. Weighing the parcel should be by the pos malaysia personnel bcos pos did’nt provide weight scale. Even if there is, pos would’nt rely on the weight by client. It is suggested that pos to make the system which allow client to key in and save the info of the consignment without the weight. When they are at the counter, pos personnel would retrieve the info, weight it and client pay. Or may be pos provide weight scale and it link to the system which allow to automatically update the consignment info when client weight it. Good job pos malaysia --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*