# POSTIDENT — Easy, convenient and secure

> Smartphone-based identity verification via video, eID, or automated document scanning. (iPhone/iPad app by Deutsche Post AG.)

- Source: https://appshunter.io/ios/app/postident/id999762739 (this page in markdown: same URL + `.md`)
- Developer: [Deutsche Post AG](https://appshunter.io/developer/318784360)
- Category: Business, Finance
- Price: Free
- Rating: 4.80/5 from 4,653 App Store ratings · 166 written reviews indexed
- Age rating: 4+
- Requires: iOS 17.0 · 79 MB
- Languages: German (Germany), American English, French (France), Italian, Polish, European Portuguese, European Spanish, Turkish
- Released: 2015-06-23
- Data updated: 2026-08-28
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/postident/id999762739/reviews.md

## What is POSTIDENT?

With the POSTIDENT app, you can verify your identity conveniently and simply by means of your smartphone.

Depending on which of our partner companies you carry out this identification process, you can verify your identity either via POSTIDENT by videochat, POSTIDENT by eID (with your national identity card or the electronic residence title), or fully automatically by creating images of your ID document and profile. With the eID function or the automated verification of your ID document you can verify your identity quickly and securely at any time. Your data will be checked by call center employees of Deutsche Post AG in all further identification procedures. Our employees are available to you from Mondays to Sundays in the hours from 8 AM to 10 PM. In addition, you can retrieve the POSTIDENT coupon for identification in your post office directly via the POSTIDENT app and therefore do not need to print it out anymore.

The identification procedures are compliant with the law, secure and completed in just a few steps. Simply enter the transaction number that you have received from either our partner company or us. The POSTIDENT app will then execute the procedure. At POSTIDENT by videochat, a Deutsche Post employee will explain additionally in detail how the procedure works.

The POSTIDENT app is optimized for iPads and iPhones with iOS 17 or higher.

## Key features

- Identity verification via smartphone
- Video chat verification
- eID verification with national ID
- Automated ID document image verification
- Digital POSTIDENT coupon retrieval
- Secure data processing by Deutsche Post AG

## What do users think of POSTIDENT?

Overall sentiment: negative

**Pros**

- 👍 Easy to use
- 🚀 Convenient and fast
- 💡 Helpful English support
- 🔒 Secure identification process

**Cons**

- 🐛 App crashes and glitches
- 🤖 Rude and unhelpful customer service
- 🇩🇪 Lack of English language support
- 🤔 Unclear instructions and requirements

**Commonly reported bugs**

- QR code scanning not working
- Identification process repeatedly failing
- App freezing and crashing during use

**Most requested features**

- Automatic data extraction from ID documents
- More language options beyond German and English
- Clearer instructions on ID document requirements

## Recent user reviews (10 of 166)

All indexed reviews: https://appshunter.io/ios/app/postident/id999762739/reviews.md

### 1/5 — Horrible app

*2026-08-02, version 33.1*

Multiple glitches when using English translation.  Input button is not visible unless font size is reduced,  which is not intuitive and obstructs elderly from providing proof of life and receiving pensions.  Is this intentional?

### 1/5 — Terrible software

*2026-07-20, version 33.0*

I don’t see how this app could get over 4 stars.  After trying four times to verify my elderly mother’s identity for her pension, we gave up. All the app would say is that it had technical difficulties. There is no way an elderly person could possibly use this app.  It’s a huge waste of time.

### 3/5 — Worked flawlessly last year ….

*2026-07-19, version 32.1*

The app worked flawlessly last year but NOT this year - it abended/crashed during photo taking of passport…. Could not finish using it and have revert to paper-method to get everything notarized and the snail mail to Germany

### 1/5 — Absolutely terrible

*2026-07-15, version 32.1*

Nirgendwo auf der Welt macht es eine Regierung so schwer etwas zu bestätigen order nachzuweisen. Die App ist sowas von behindert!

### 1/5 — QR doesn’t work

*2026-07-13, version 32.1*

App is not picking up the QR scan whatsoever. Makes you get stuck at that step and you can’t proceed.

### 3/5 — Kamera-Ansteuerung fuer iPad fehlerhaft

*2026-07-07, version 32.1*

I pad 4. Generation, iPadOS 26.5. Das Bild auf dem Bildschirm erscheint oben-unten und rechts-links verdreht, was es sehr schwer macht, sich zu orientieren und den Pass zu zentrieren.

Kein Problem mit dem iPhone.

### 1/5 — Scanner

*2026-07-06, version 32.1*

The app does not scan the QR code on my iphone11

### 1/5 — Funktioniert nicht

*2026-07-03, version 32.1*

Ich hatte mit der älteren Version vor einem Jahr kein Problem. Die angeblich bessere Version dieses Jahr funktioniert einfach nicht. Das App bleibt ständig stecken, scannt nicht. Total unbrauchbar.

### 1/5 — Horrible app

*2026-03-19, version 30.0*

App makes you wait then drops you. Figure out how to this better !!!

### 1/5 — The connection constantly drops

*2026-02-13, version 30.0*

I’m on a strong WiFi or 5G with good reception and today the connection during the video chat keeps dropping constantly. I keep trying it again and again without success. It’s super frustrating. Please fix your connection issues.

## Frequently asked questions about POSTIDENT

### What does the POSTIDENT app do?

The POSTIDENT app allows you to conveniently and securely verify your identity using your smartphone. It offers multiple verification methods, including video chat, eID verification with your national identity card, and automated image-based checks of your ID document and profile.

### What are the different verification methods available?

You can verify your identity through POSTIDENT by video chat with a Deutsche Post employee, POSTIDENT by eID using your national identity card or electronic residence title, or fully automatically by creating images of your ID document and profile.

### Is the POSTIDENT app free to use?

Yes, the POSTIDENT app is free to download and use. The description does not mention any in-app purchases or subscription fees for its core identity verification services.

### What are the system requirements for the POSTIDENT app?

The POSTIDENT app is optimized for iPads and iPhones running iOS 17 or higher. Ensure your device meets these requirements for the best experience.

### How is my data protected during the verification process?

Your data is checked by call center employees of Deutsche Post AG. The identification procedures are compliant with the law and secure, ensuring your personal information is handled responsibly.

## Version history (last 5 releases)

### 33.3 — 2026-08-06

General minor bug fixes

### 33.2 — 2026-08-04

With this version, we have further improved the app and fixed minor bugs.

### 33.1 — 2026-07-29

General minor bug fixes

### 33.0 — 2026-07-19

- General minor bug fixes
- Improvements in user guidance

### 32.1 — 2026-06-01

- General bug fixes

## Apps similar to POSTIDENT

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [IDnow Online-Ident](https://appshunter.io/ios/app/idnow-online-ident/id918081242) | 4.6 (1,501) | Free | Business |

## More apps by Deutsche Post AG

- [Post & DHL](https://appshunter.io/ios/app/post-and-dhl/id329315203)

All apps by Deutsche Post AG: https://appshunter.io/developer/318784360

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*