# POSTIDENT — user reviews

> 166 indexed App Store user reviews of POSTIDENT by Deutsche Post AG, rated 4.80/5 from 4,653 ratings.

- Source: https://appshunter.io/ios/app/postident/id999762739/reviews
- App overview in markdown: https://appshunter.io/ios/app/postident/id999762739.md
- Rating breakdown: 5★ 4,004 · 4★ 479 · 3★ 74 · 2★ 17 · 1★ 79

## What do users think of POSTIDENT?

Overall sentiment: negative

**Pros**

- 👍 Easy to use
- 🚀 Convenient and fast
- 💡 Helpful English support
- 🔒 Secure identification process

**Cons**

- 🐛 App crashes and glitches
- 🤖 Rude and unhelpful customer service
- 🇩🇪 Lack of English language support
- 🤔 Unclear instructions and requirements

**Commonly reported bugs**

- QR code scanning not working
- Identification process repeatedly failing
- App freezing and crashing during use

**Most requested features**

- Automatic data extraction from ID documents
- More language options beyond German and English
- Clearer instructions on ID document requirements

## Newest reviews (17 of 166)

### 3/5 — Worked flawlessly last year ….

*2026-07-19, version 32.1*

The app worked flawlessly last year but NOT this year - it abended/crashed during photo taking of passport…. Could not finish using it and have revert to paper-method to get everything notarized and the snail mail to Germany

### 3/5 — Kamera-Ansteuerung fuer iPad fehlerhaft

*2026-07-07, version 32.1*

I pad 4. Generation, iPadOS 26.5. Das Bild auf dem Bildschirm erscheint oben-unten und rechts-links verdreht, was es sehr schwer macht, sich zu orientieren und den Pass zu zentrieren.

Kein Problem mit dem iPhone.

### 1/5 — I can’t open the camera,sob app 。

*2026-01-08, version 29.3*

Every click is invalid; God, this developer is messing with us. But it works on earlier versions, prompting you to update to this garbage version.

### 1/5 — The app does not work at all.

*2025-12-17, version 29.1*

The app does not work at all. Once opened, it shows no response to any touch. I have reinstalled it and tried a different phone, but nothing changed.

### 1/5 — Very rude

*2025-10-08, version 28.0*

The rep I talked is very rude and he said I cannot understand him and hung up on twice while he spoke broken English himself.

### 1/5 — Hopefully secure as not easy or convenient

*2025-09-30, version 28.0*

Does not accept valid USA ID card - only passport

### 1/5 — Acceptable ID not Accepted

*2025-08-22, version 27.0*

Terrible app I tried 5 times for my mom and did everything I was told to do . Email kept saying ID not accepted. Worst app . One star is too generous. Waste of my time .

### 1/5 — number not found

*2025-08-12, version 25.0*

ich bekam einen Brief mit Nummern. keine 12-stellige. (bekomme ich per email?). dieses app spricht von einer transaction number. -es gibt keine transaction number! der brief fragt nach einer 12-digit case ID bzw Vorgangsnummer. (bekomme ich per email. ?) was ist mein gültiger Ausweis?? ich hab viele. (I got many) 2024: l got a letter with an QR code. not working. RiesenscheiBe. I could not even go past that. iphone6. 2025: was ist die prozess nummer?? und transaction number? wieso hat alleseinen anderen Namen?? und dann: “requires ios16” alle Bemühungen umsonst. jeder erklärt es anders. nutzlose App. oder wie bekomme ich ein neues kostenloses iphone?

### 1/5 — Isn’t helpful

*2025-08-05, version 27.0*

Trying to verify my mother’s identity using the acceptable identification and it always rejects it.  I’ve been unable to get any support to determine what the fix would be.  The app also reads in German even though the English language is set on my iPhone.  Very disappointed.

### 1/5 — Glitchy

*2025-07-21, version 27.0*

Waited a long time, finally got through, the app had an issue then the agent hung up on me :/ I hate this app.

### 1/5 — Post App

*2025-07-13, version 26.0*

Ganz schlecht !!!

### 2/5 — Doesn’t accept senior ID’s

*2025-07-10, version 26.0*

This is the second year I tried to use the app.  The instructions could be a bit more clear.  For example they want to see the hologram on the card and strange lines come up on the screen. I actually did not know what it meant.  Move card up ? Down ?  Plus the app is in German and didn’t allow me to easily pick a different language (English ). After I used the app it said it did NOT accept my mother’s California issued ID card which she got from The DMV and it has a hologram.  I tried two times and it told me the ID was not approved.  I do not know why a state approved card is not acceptable.  I just looked up my review from last year and the same problem exists.  Her ID card issued by California has a hologram.  Your system says accepts state issued ID cards so why are you not accepting ID cards issued by California Department of Motor Vehicles?   We use these to fly!   FIX your app.  There are 40 million people who live in California.

### 3/5 — Wo bleibt die KI

*2025-03-20*

ich bitte um Kontaktaufnahme bezüglich einer Beschwerde über eine Mitarbeiterin. Ich fürchte, der Videochat wurde nicht aufgezeichnet, ich hätte ihn gerne als Nachweis über das unverschämte Verhalten der Mitarbeiterin Frau M. S. gehabt. Sie war von Anfang an unglaublich unfreundlich und herablassend. Meine Identifizierung konnte ich auch nicht vornehmen wegen dieser Dame, weil sie -nachdem sie sich u.a. Zwischendurch gemutet hat um mit der Person (mit der sie permanent hämische Blicke ausgetauscht hat, wenn ich ihre Anweisungen nicht verstanden habe und mehrmals nachfragen musste) zu sprechen-einfach aufgelegt hat. Ich verstehe nicht, wie man sich so herablassend verhalten kann. Es ist ihr JOB mir zu erklären, wie man den Pass richtig in die Kamera hält und wenn man sie nicht richtig versteht, dann ist es ihr Fehler und sie möge mich doch bitte nicht anmotzen, wo ich nur versuche, ihren Anweisungen zu folgen.😂  Völlige Fehlbesetzung für diesen Posten.

An sich ist die App übersichtlich aufgebaut. Aber man könnte sicher besser darstellen, wie man das Foto richtig einrichtet, um nicht auf die Launen der Postmitarbeiter angewiesen zu sein.

Nachtrag: Habe es erneut versucht und wurde von einem Herrn A. sehr freundlich und erfolgreich durch das Prozedere geleitet.

**Developer response:** Hallo! Es tut uns leid, dass Sie Schwierigkeiten mit der Identifizierung hatten. Um Ihnen bei Ihrem konkreten Problem weiterhelfen zu können, wenden Sie sich bitte an den Auftraggeber Ihrer Identifikation. Dieser wird uns alle Details zukommen lassen, so dass wir in eine tiefergehende Analyse einsteigen können. Ihr POSTIDENT Team.

### 1/5 — Does not work with a US passport.

*2025-01-13, version 23.1*

US passports do not contain a hologram, and this app is consequently unable to validate that ID.

### 1/5 — DE technology on action

*2024-12-15, version 23.1*

Takes between 10 to 5 min, this is what the app states. Though takes roughly 40 to 50 min. Sort of a convenient way to spend your evening hours. And don’t put the app to background, it doesn’t recover well when resuming ;)

### 1/5 — Disconnect frequently and ridiculous question

*2024-10-03, version 22.0*

I just tried 20 times to authenticate a SIM card. It only established successful connection twice. At the first time the procedure is nearly finished, but cut off at the end. At the second time a man asked me rudely why I try 19 times and accused my English the hung off?

### 2/5 — Doesn’t recognize US passport hologram easily

*2024-09-16, version 21.0*

I tried using this app yesterday with my 88 year old mother and received an email back a few hours later indicating it could not recognize the hologram.  

Last year I used it and it worked great, this year seems not as good or more sensitive.

I understand the need for high security, but I would suggest the following:

1) Immediate feedback if hologram quality isn’t good enough.  That way we can immediately retake the picture/video.  If this part doesn’t require a human to check it should be possible.

2) If the proof-of-life (ie selfie with head movement) is ok, allow for only the document/hologram part to be resubmitted rather than go through the whole procedure again. 

These 2 points are because a lot of elderly persons need assistance when using the app so immediate feedback or just redoing a part of the procedure would help make it easier.

We will be completing now via snail mail.

## Most critical reviews (10 lowest-rated)

### 1/5 — Horrible app

*2026-08-02, version 33.1*

Multiple glitches when using English translation.  Input button is not visible unless font size is reduced,  which is not intuitive and obstructs elderly from providing proof of life and receiving pensions.  Is this intentional?

### 1/5 — Terrible software

*2026-07-20, version 33.0*

I don’t see how this app could get over 4 stars.  After trying four times to verify my elderly mother’s identity for her pension, we gave up. All the app would say is that it had technical difficulties. There is no way an elderly person could possibly use this app.  It’s a huge waste of time.

### 1/5 — Absolutely terrible

*2026-07-15, version 32.1*

Nirgendwo auf der Welt macht es eine Regierung so schwer etwas zu bestätigen order nachzuweisen. Die App ist sowas von behindert!

### 1/5 — QR doesn’t work

*2026-07-13, version 32.1*

App is not picking up the QR scan whatsoever. Makes you get stuck at that step and you can’t proceed.

### 1/5 — Scanner

*2026-07-06, version 32.1*

The app does not scan the QR code on my iphone11

### 1/5 — Funktioniert nicht

*2026-07-03, version 32.1*

Ich hatte mit der älteren Version vor einem Jahr kein Problem. Die angeblich bessere Version dieses Jahr funktioniert einfach nicht. Das App bleibt ständig stecken, scannt nicht. Total unbrauchbar.

### 1/5 — Horrible app

*2026-03-19, version 30.0*

App makes you wait then drops you. Figure out how to this better !!!

### 1/5 — The connection constantly drops

*2026-02-13, version 30.0*

I’m on a strong WiFi or 5G with good reception and today the connection during the video chat keeps dropping constantly. I keep trying it again and again without success. It’s super frustrating. Please fix your connection issues.

### 1/5 — Unbrauchbar

*2026-02-12, version 30.0*

Funktioniert nicht, völlig unbrauchbare App

### 1/5 — Buttons don’t work

*2026-02-12, version 30.0*

At first I thought I had an issue with my touch screen, but nope, I can’t press anything on the app so I can’t verify myself at all. Extremely annoying. Well actually I can press some buttons like the help and settings button, but for all of the buttons I need to use to verify my identity, they do not work at all.

I have even tried restarting my phone. Nothing

## Most praised reviews (10 highest-rated)

### 5/5 — PIN

*2025-01-26, version 23.1*

You could be a bit clearer about what the ‘PIN’ is and where to find it. The info could be right in the step-by-step instructions.

### 5/5 — Faster than the blink of an eye

*2024-12-19, version 23.1*

Had to go through an identification for the ING bank in Germany.
My call (on a working day) was answered in a matter of seconds and the very friendly and professional (English-speaking) agent completed the process in a few minutes.
For me it’s important to conduct my businesses in the INTERNATIONAL language of English even if I live temporarily in Germany and Germans frowned upon if you don’t speak their language… Thus the complete 5 *.

### 5/5 — Easy to use

*2024-11-02, version 22.1*

We used this service 4 years ago to activate Lidl Connect cards. Now, we have to do it again and it is even easier to use!  So great that there is help available in English. Thank you for that!

### 5/5 — App funktioniert gut, kein Absturz, übersichtlich. Services unterscheiden sich in der Qualität

*2023-09-22*

Die App ist leicht verständlich und ist zumindest bei mir noch nie abgestürzt.
Einfach Vorgangsnummer via copy&paste einfügen und Ident-Verfahren auswählen.
Bei den Ident-Verfahren gibt es dann erhebliche Unterschiede:
- mit Video-Ident habe ich sehr schlechte Erfahrung: lange Wartezeit (mehr als 30 Min), unfreundlicher Mitarbeiter und sehr kompliziertes „Ausweis in der Kamera hin und herdrehen“ (nochmal 15 Minuten).
- Ident in der Filiale war genial. War nach 2 Minuten fertig: QR-Code aus der App hingehalten, Ausweis gegeben. Die freundliche Mitarbeiterin hat ihn sich kurz angeschaut (Identitätsabgleich) und dann abgescannt, ich hab unterschrieben und war fertig. Ich werde künftig nur noch Ident in der Filiale machen.

**Developer response:** Hallo A-Asuka! Vielen Dank für Ihre Bewertung! Wir freuen uns, dass Sie mit unserer App zufrieden sind. Ihr POSTIDENT Team.

### 5/5 — Postident!

*2023-09-20, version 15.0*

Very convenient to file and also cost and time effective, as well as green procedure by going paperless. 
Thank you for making it possible.

### 5/5 — Great APP for Certification of Life

*2023-08-11, version 15.0*

Really easy to do and good work!
Thank you from Canada, Well done!
Holger Sierks (POA) for Waltraud Sierks

### 5/5 — Great App.

*2023-08-10, version 15.0*

The process was very easy to follow. 
Thank you, I would recommend this to anyone 
in need of using this App.

### 5/5 — Well developed system

*2023-08-02, version 15.0*

Very easy and logical to use - was able to send ID information without problem. It is important for the user to receive a confirmation that the ID process was successful. Have not received any confirmation.

### 5/5 — Well developed system

*2023-07-31*

Very easy and logical to use - was able to send ID information without problem.

**Developer response:** Hallo Pete3332! Vielen Dank für Ihre Bewertung! Wir freuen uns, dass Sie mit unserer App zufrieden sind. Ihr POSTIDENT Team.

### 5/5 — US feedback

*2023-07-25, version 15.0*

It is certainly much more convenient than finding a notary for signature and existence verification. Just takes a bit to get used to the technology and process involved. Great system for all stakeholders. Congrats and Thanks 👍

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*