# PostScan Mail: Virtual Mailbox — user reviews > 60 indexed App Store user reviews of PostScan Mail by Certifix, Inc., rated 4.70/5 from 863 ratings. - Source: https://appshunter.io/ios/app/postscan-mail-virtual-mailbox/id1276114355/reviews - App overview in markdown: https://appshunter.io/ios/app/postscan-mail-virtual-mailbox/id1276114355.md - Rating breakdown: 5★ 732 · 4★ 58 · 3★ 19 · 2★ 15 · 1★ 39 ## What do users think of PostScan Mail? Overall sentiment: neutral **Pros** - 👍 Convenient mail service - 🚀 Reliable and efficient - 🌍 Great for travelers and digital nomads - 💻 User-friendly app and website **Cons** - 🐛 Unreliable service and missing mail - 💰 Unclear pricing and unexpected charges - 🕰️ Poor customer support and slow response times - 🔍 Lack of contingency planning and operational issues **Commonly reported bugs** - App crashes and freezes - Inaccurate tracking information - Inconsistent service across locations **Most requested features** - Improved notification system - Ability to cancel subscription easily - More transparent pricing and billing - Enhanced tracking and delivery updates ## Newest reviews (10 of 60) ### 3/5 — PostScam Mail *2025-12-14, version 4.5* Horrible service that will take your money and not give you anything. ### 2/5 — Picked up items *2024-02-29, version 3.21* Why does it say accruing storage on items I already picked up? ### 3/5 — Ok but needs improvement *2024-01-08* The app is clunky throughout and could really benefit from a lot of simplification by someone in UX who understands how to build a workflow. However my specific issue is that when I look at the tracking information for my past shipment, all of the updates show the same current date and time rather than when the update actually occurred. For instance if I check it at 7:40, every update in the tracking history shows it happened at 7:40 on the current day. It seems like a bug since this information should be pulled directly from the carrier. Please fix. ### 2/5 — Very disappointing. *2023-08-11* I have been using PSM for about a year and a half after moving abroad for a time and not able entirely to eliminate mail. For the first six months they did well, but after time their service or local service provider just stopped doing the job. I went months without receiving mail though I had been contacted by people saying they had sent things. I resorted to calling PSM multiple times and ultimately the local service provider as well to remind them. It became a weekly issue until eventually I was getting mail that had been received 9 months before, a month before. Some seems to have just been thrown out, including checks, credit cards, and other important documents. I called PSM multiple times asking for a test mail to see if things could assure their services. I had to request this 4 times and they admitted every time they simply had not sent this out. I really wish I could give them a good review but they have failed time and time again. ### 4/5 — Scheduling a pick up does not work *2023-05-02, version 3.16* The app does not offer a date and time for pickup while the website does. ### 1/5 — Bad customer service experience *2022-04-01* Customer Service answers to slow from my point of view. ### 1/5 — No one actually works here anymore *2022-03-14, version 3.7.2* I have been trying to get in contact with someone regarding missing mail for months. No one picks up the phone or responds to emails. I have often had to call the independent locations to ask if mail has arrived and suddenly mail shows up in my box. Use any other mail service and pick your location judiciously. ### 5/5 — Review *2021-12-15, version 3.5* Good app ### 5/5 — Excellent service and support *2021-09-25* I’ve been using PostScan Mail for several years, specifically the iPad app works great. I’m subscribed to the Anaheim location and the service there has been perfect, I would highly recommend this service for anyone needing a mailing address and a place to receive their mail and package deliveries. I always use their mail forwarding, and the shipping costs are very affordable and the mail always gets to me within a matter of days. I also walked into the location once to pick up my mail and they gave it to me and were very friendly and courteous. ### 4/5 — 🏆 *2021-09-24* I have been using PSM for a few months and I’m pleased with it, for the most part. I really like Open & Scan feature. I’ve been able to respond to senders from home with an email/fax without ever physically receiving/opening a piece of mail. Very convenient! Negatives: I wish the pricing was more transparent….I requested more than the 5 Ietters be opened & scanned (the basic plan limit) and received an extra charge. But PSM customer service was nice enough to waive the charge and upgrade my plan. ## Most critical reviews (10 lowest-rated) ### 1/5 — one of the worst interface *2026-02-06, version 4.7.2* managing mail is simple receive scan move batch process nothing works reliably and no batch process ### 1/5 — Customer Service Issues When Trying to Close Account *2025-11-13* When I had to cut the multi-city travel plan short I called customer service which I am literally now on hold still. The first two representatives had no idea how to answer my question and finally after getting a supervisor she explained to me that there’s ways around changing address back. When she explained to not use PMB and use UNIT or HASHTAG it prompted me to get even more frustrated. I called customer service a week and a half ago and asked if I could change PMB to UNIT and they said no that it had to stay PMB which was completely untrue. My advice to the CEO of Post Scan Mail, find someone different to train your representatives because the current one is failing dramatically. I would also have your website and app developers add information like this so it can be searched by customers and not waste an hour of their lives with ignorance. **Developer response:** Thank you for taking the time to share this detailed feedback. We sincerely apologize for the long hold times, the inconsistent information you received, and the frustration this caused—this is not the experience we want for our customers. We take concerns about training very seriously, and your feedback has been shared with our leadership team so we can address both representative knowledge gaps and internal consistency. We also appreciate your suggestion regarding clearer documentation within the app and website. Improving self-service resources is an active priority, and feedback like yours helps guide those updates. ### 1/5 — The Notary Verification process *2025-08-28, version 3.32* The notary verificarion process is a hard process and affect the services of this company. ### 1/5 — Terrible Mail Service App *2025-03-20* If you are an expat, do not try and use this service. They will take your money and then tell you that you must produce a car or homeowner insurance policy as proof of residence. I live in Qatar and own nothing in the USA and won’t until next year. I had to send them an email to cancel the mailbox and refund my 9.99. They did not refund it and did cancel the mailbox. So they made sure to make 10 bucks just to show me that their service would not work for me. **Developer response:** We're sorry for the trouble you experienced. Please contact us at support@postscanmail.com so we can make sure your refund is processed. We want to make this right ### 1/5 — They're doing double charges *2024-12-03, version 3.26* I was shocked when noticed that their billing system can charge you several times in a row. You need to control every transaction, because some days it can double charge for no reason. Terrible support, they're answering once per week and don't want to help you with a problem. Terrible scammers ### 1/5 — Scam *2024-09-23, version 3.23.3* Charging for no reason every day Fraud app ### 1/5 — Non-existent support *2023-09-12, version 3.18* I signed up for PostScanMail and tried to contact support 4-5 times by phone. No response, no reply, it just rings and rings endlessly. Left voice messages. Their support is nonexistent. If you ever need to talk to them regarding your mails, forget it. ### 1/5 — Customer service *2023-07-27, version 3.18* Never answers the phone change my mailing address no warning customer service in the toilet ### 1/5 — Trash *2023-04-12, version 3.16* You will be overcharged. I was charged $90 for a $20 shipment ### 1/5 — Use at your own risk *2022-06-10* The service is convenient and the app is pretty user friendly. However, if you use this as your primary mailing address, you may be cutoff from your mail/packages if the site isn’t staffed. The person working at my mailing address quit without a 2 week notice, so I had to coordinate with the building property manager to retrieve my mail. PostScan Mail staff are incompetent. 3 days after picking up my mail, I got an email notice saying that I could no longer receive my mail effective as of the date of their email. I realize finding people to work right now is a challenge. The issue that I’m experiencing now blatantly lays bare the fact that this company has 0 contingency planning. Their solution was to shut down the sight without any prior warning or follow up for packages that were delivered but not checked in/picked up. This is a terrible company lacking any operational or logistical contingency planning, and staffed with employees who care very little for their customers. ## Most praised reviews (10 highest-rated) ### 5/5 — Backbone of my business *2026-02-10, version 4.7.2* I love this company and the my local offices. I truly appreciate them for a flawless system. I recommend them to all of my family and friends. 👍🔥 ### 5/5 — Must have travelers *2024-12-30* I absolutely love this mail service! I’ve had it since I started doing travel nursing in 2020. No more missed mail and my packages are secured. I’ve never had a problem with this app. Definitely a God send solution. ### 5/5 — Love it so far! *2024-08-26, version 3.23.2* Premium location, hands free! ### 5/5 — Love PostScanMail! *2024-08-14* I live overseas for half the year. I depend on PostScan Mail to receive my mail when I’m away. They send me photos of anything that comes in, and through the app, I can instruct them to the mail and email it to me, shred, recycle, or hold the mail for me to pick up when I return. Reliable and works great. Highly recommended! ### 5/5 — Reviewggg *2024-06-24, version 3.22* Good app ### 5/5 — Great mail service! *2024-02-09* I’ve been using their services for more than a year now and everything is great! I get notified whenever I have a new mail. Great customer service. I highly recommend them when you’re overseas! ### 5/5 — Excellent native app and service *2023-08-31, version 3.18* As a digital nomad and expat I’ve been super happy with PostScan Mail. Reasonably priced, a great onboarding process, and excellent customer service if you run into any hiccups. Highly recommended. ### 5/5 — App is good *2023-06-13* The app is ok it’s the service provider that presents challenges. A lot of your mail gets missing and scanned into the system very late and you have no way to tell exactly what mail is missing ### 5/5 — Best solution for people on the move *2022-12-16, version 3.13.1* I haven’t had a consistent address but I am more in top of my mail than people that do. Thanks PostScan for take paper mail digital 🫡 ### 5/5 — Better than expected! *2022-06-26* I wasn’t expecting too much out of this service but needed a solution. I have been super impressed with the ease of use. The tech supporting the process is pretty slick. We are out of the country for a while and this has taken what could’ve been a stressor off our plate! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*