# Potbelly Sandwich Works — Order ahead and earn rewards! > Mobile ordering and rewards for Potbelly sandwiches, salads, and soups. (iPhone/iPad app by Potbelly Sandwich Works, LLC.) - Source: https://appshunter.io/ios/app/potbelly-sandwich-works/id835528979 (this page in markdown: same URL + `.md`) - Developer: [Potbelly Sandwich Works, LLC](https://appshunter.io/developer/1165502989) - Category: Food & Drink, Lifestyle - Price: Free - Rating: 4.80/5 from 164,856 App Store ratings · 344 written reviews indexed - Age rating: 4+ - Requires: iOS 17.0 · 122 MB - Languages: American English - Released: 2014-03-13 - Data updated: 2026-08-29 - Monetization: free with in-app purchases - User reviews in markdown: https://appshunter.io/ios/app/potbelly-sandwich-works/id835528979/reviews.md ## What is Potbelly Sandwich Works? Enjoy an all-new Potbelly app, rebuilt from the ground up to make your mobile ordering experience faster, easier, and more rewarding than ever! Whether you’re craving an oven-toasted sandwich, salad, or soup, we’ve got you covered. Plus, when you sign up for Potbelly Perks, you’ll be earning coins towards free food with every order. QUICK BROWSE: Find your favorites with streamlined craveable menu. SIMPLE CUSTOMIZATION: Add or remove toppings with ease. FAST CHECKOUT: Order confidently on the go. EASY REWARDS: Convert coins, track progress, and earn treats. DELIVERY AND IN-SHOP PICKUP OPTIONS: So you can Potbelly anywhere and bring the good vibes with you. CATERING: It's easier to feed your crew…or hey, maybe you're just reallllllllly hungry. ## Key features - Streamlined menu browsing - Simple order customization - Fast checkout process - Easy rewards tracking - Delivery and pickup options - Catering services ## Chart rankings - #91 in Top Free · Food & Drink (US App Store) ## What do users think of Potbelly Sandwich Works? Overall sentiment: negative **Pros** - 🚀 Fast and responsive app - 👍 Intuitive and user-friendly interface - 💡 Useful rewards program **Cons** - 🐛 Buggy and glitchy app - 🤔 Inconsistent and confusing UI changes - 🤯 Frustrating password/login issues - 🤔 Poor communication about app updates - 🤔 Inaccurate delivery/pickup time estimates **Commonly reported bugs** - App crashing or freezing - Payment processing issues - Lost order history and rewards points - Incorrect or missing menu items in orders **Most requested features** - Ability to save and reorder past orders - Option to pay in-store without placing an order - Better integration with rewards program - More customization options for sandwiches - Notification when items are out of stock ## Recent user reviews (10 of 344) All indexed reviews: https://appshunter.io/ios/app/potbelly-sandwich-works/id835528979/reviews.md ### 1/5 — Punished for using app *2026-08-27, version 8.11.0* Placed an online order through the app and selected ASAP for the pickup time. The app gave me an estimated pickup time of 12:39. I arrived at the drive-thru 10-15 minutes before this and they told me I was too early and instructed me o drive around and come back later. I asked if they would have made my order immediately if I had simply ordered through the drive-thru instead. They said yes and made me go around anyway. So apparently using the app’s ASAP ordering option means getting worse service than if I had just ordered through the drive thru when I arrived. Absolutely baffling way to punish customers for using your app. And just to be clear this was an order for one sandwich and a drink, it’s not like I was holding up the drive thru for a 30-person catering order. ### 1/5 — Perks ‘Try Again’ *2026-08-25, version 8.10.1* This app never works for more than a simple order. Get a sandwich, add a second sandwich. Apply Perk, Oops, try again, no Perk available. Goto Perks and try to use coins for a free sandwich, Oops, Try again… AND they still take your points when you cant complete the order. I like Potbelly, but if they cant help you order based on offers like ChikfilA and Subway apps, then they are dropping to my ‘only if i have no other choice’ restaurant. ### 4/5 — App works for the most part *2026-08-25, version 8.10.1* The app has failed with gift cards more times than it has worked. Very inconvenient as I have to use the gift card in store which makes the app useless. ### 4/5 — Buy in person *2026-08-23, version 8.10.1* It takes 30-40 mins for an online order. And ~3mins for an in-person order. I would recommend not using the app. I usually wait 15mins. No matter what the app says you’ll end up waiting at least 10 mins. ### 5/5 — Great service, food made with love! *2026-08-23, version 8.10.1* The food was made fast and was hot! The service was great and the people were very sweet. ### 2/5 — Prices are too high and takes too long to get rewards. *2026-08-07, version 8.10.1* $6 for a bowl of soup and like $7-8 for a bowl of Mac and cheese that are really both side not entree portion sizes is wild! It would be different if you adopted best practices from other restaurants like how McAlister’s loads offers on your account if they notice you’re a regular - yes their prices are high too but it helps when you know there’s going to be an offer for a free drink or free bowl of soup or $5 off $15 etc. And let’s be honest even with these things you’re STILL making money. But now you’re increasing frequency of visits and giving people a reason to choose Potbelly. The rewards program takes too long to get anything meaningful too - if you converted dollars to points it’s on a outrageously slanted scale that only gets worse like a Mac and cheese bowl is 4x the cost in dollars in points. At some point people lost the plot on why rewards programs even exist. And now most aren’t rewarding at all and this is no exception. Update: another oversight I discovered - I provided feedback via survey link and they sent a coupon code for a free cookie. I have a S’mores cookie in my cart and it’s not recognizing that as a cookie because it says basket does not contain a discount eligible item - yet all cookies are the same price? So what are we doing here? This is friction that shouldn’t exist. Maybe a smarter approach would be 300 points for completing the survey and you bypass this overlook completely? ### 1/5 — Don’t bother ordering through the app if there is an issue with your order and request a refund *2026-08-07, version 8.10.1* Ordered 3 sandwiches through the app, took almost 2 hours for the delivery, and when I talked with the store I ordered from because I felt unsafe consuming sandwiches sitting outside for 2 hours, they told me they are just a shell of DoorDash and all the orders go through them, and that they can’t refund me because it’s a DoorDash issue, talked with DoorDash and it’s the same thing, blaming potbelly for the delays and said they don’t have the payment information, eventually disputed my order with the bank. ### 1/5 — The app *2026-07-21, version 8.10.0* This app never loads the menu ### 2/5 — Ok but rarely takes gift cards *2026-07-17, version 8.9.0* App works well with selecting items and cart updates with different order customizations. But app seems very selective when it comes to accepting gift cards as a payment type. I’ve been able to use a gift card once or twice through the app but most of the time I get a something went wrong error. Then I take those same gift cards to the store later and they are accepted without an issue. ### 1/5 — Delivery sucks *2026-06-29, version 8.9.0* Ordering for delivery is always hell once you place the order there is no further updates and the delivery is never on time and when calling the store i ordered from they are even less help. I love the food but getting food delivered is such a hassle that it makes me not even want to eat from there at all. Also the drivers never actually call they just leave your food on the ground ## Frequently asked questions about Potbelly Sandwich Works ### What can I order through the app? You can order a variety of Potbelly favorites, including oven-toasted sandwiches, salads, and soups. The app features a streamlined menu to help you find your cravings quickly. ### How do I earn rewards? By signing up for Potbelly Perks, you'll earn coins with every order. These coins can be converted into treats and you can track your progress directly within the app. ### What are the ordering and pickup options? The app offers both delivery and in-shop pickup options, allowing you to enjoy your Potbelly order wherever you are. You can also use the app for catering orders. ### Is the app free to use? Yes, the app itself is free to download and use. While there are no upfront costs to use the app, you will be making purchases for food and potentially encountering ads. ### What makes this app different from the old one? This app has been rebuilt from the ground up to offer a faster, easier, and more rewarding mobile ordering experience. It focuses on quick browsing, simple customization, and fast checkout. ## Version history (last 5 releases) ### 8.11.0 — 2026-08-26 Minor improvements, major toasty deliciousness and enhancements. ### 8.10.1 — 2026-07-28 Ordering Just Got Smarter! Before you browse the menu, confirm your pickup or delivery location to see your favorites and nearby shops, helping your order get to the right place every time. We've also improved pickup detection to recognize your arrival faster and more accurately. Less waiting around, more sandwich in hand. ### 8.10.0 — 2026-07-20 Ordering Just Got Smarter! Before you browse the menu, confirm your pickup or delivery location to see your favorites and nearby shops, helping your order get to the right place every time. We've also improved pickup detection to recognize your arrival faster and more accurately. Less waiting around, more sandwich in hand. ### 8.9.0 — 2026-06-10 Getting to your favorites just got even easier. You can now sign in with Face ID, Touch ID, or Fingerprint for a faster, more convenient way to access your account. We've also made behind-the-scenes improvements to support a more personalized app experience. ### 8.8.2 — 2026-05-29 Minor improvements, major toasty deliciousness! ## Apps similar to Potbelly Sandwich Works | App | Rating | Price | Category | | --- | --- | --- | --- | | [Chick-fil-A](https://appshunter.io/ios/app/chick-fil-a/id488818252) | 4.9 (4,176,868) | Free | Food & Drink | | [Chipotle](https://appshunter.io/ios/app/chipotle/id327228455) | 4.7 (1,788,374) | Free | Food & Drink | | [Subway®](https://appshunter.io/ios/app/subway/id901941015) | 4.8 (1,203,973) | Free | Food & Drink | | [BURGER KING® App](https://appshunter.io/ios/app/burger-king-app/id638323895) | 4.7 (464,320) | Free | Food & Drink | | [Taco Bell Fast Food & Delivery](https://appshunter.io/ios/app/taco-bell-fast-food-and-delivery/id497387361) | 4.7 (1,136,164) | Free | Food & Drink | | [Starbucks](https://appshunter.io/ios/app/starbucks/id331177714) | 4.9 (8,188,258) | Free | Food & Drink | ## Related topics [potbelly sandwich shop](https://appshunter.io/ios/topics/potbelly-sandwich-shop) · [potbelly](https://appshunter.io/ios/topics/potbelly) · [potbelly perks](https://appshunter.io/ios/topics/potbelly-perks) · [potbelly sandwich works](https://appshunter.io/ios/topics/potbelly-sandwich-works) · [potbelly app](https://appshunter.io/ios/topics/potbelly-app) · [potbelly sandwich](https://appshunter.io/ios/topics/potbelly-sandwich) · [nike food services](https://appshunter.io/ios/topics/nike-food-services) · [attari sandwich shop](https://appshunter.io/ios/topics/attari-sandwich-shop) · [hudson sandwich shop](https://appshunter.io/ios/topics/hudson-sandwich-shop) · [bread zeppelin](https://appshunter.io/ios/topics/bread-zeppelin) · [graze sandwiches](https://appshunter.io/ios/topics/graze-sandwiches) · [the sandwich spot rewards](https://appshunter.io/ios/topics/the-sandwich-spot-rewards) · [picklemans](https://appshunter.io/ios/topics/picklemans) · [bklyneats](https://appshunter.io/ios/topics/bklyneats) · [cheba chooser](https://appshunter.io/ios/topics/cheba-chooser) · [sndwch](https://appshunter.io/ios/topics/sndwch) · [jds cafe](https://appshunter.io/ios/topics/jds-cafe) · [the sandwich spot to go](https://appshunter.io/ios/topics/the-sandwich-spot-to-go) · [sandwicheez](https://appshunter.io/ios/topics/sandwicheez) · [mordi's sandwich shop](https://appshunter.io/ios/topics/mordi-s-sandwich-shop) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*