# Pottery Barn — user reviews > 296 indexed App Store user reviews of Pottery Barn by Williams-Sonoma, Inc., rated 4.80/5 from 18,369 ratings. - Source: https://appshunter.io/ios/app/pottery-barn/id1218056134/reviews - App overview in markdown: https://appshunter.io/ios/app/pottery-barn/id1218056134.md - Rating breakdown: 5★ 16,803 · 4★ 818 · 3★ 306 · 2★ 134 · 1★ 308 ## What do users think of Pottery Barn? Overall sentiment: neutral **Pros** - 👍 Easy to navigate app - 💎 High-quality products - 🌟 Excellent customer service - 🛒 Convenient online shopping **Cons** - 🐛 App crashes and freezes - 🔍 Inaccurate inventory information - 💳 High shipping costs - 🔒 Login issues and account management problems **Commonly reported bugs** - App not recognizing login credentials - Inconsistent behavior when updating addresses - Checkout process issues with Apple Pay - Unreliable stock information leading to order cancellations **Most requested features** - Integrate rewards program for easier redemption - Improve search and filtering functionality - Provide more transparent delivery timelines - Streamline checkout process and payment options ## Newest reviews (13 of 296) ### 2/5 — Shipping fee?? *2026-08-31, version 16.12.0* Shipping and processing fee is ridiculous. I did not notice until I checked out but you are the only major home goods brand that does this to my knowledge. Add value to the product by charging $5-10 more and get ride of the shipping and processing. Do better! ### 4/5 — Great merchandise but slow on delivery. *2026-08-25, version 16.12.0* If you’re not in a hurry to get your decor…this is amazing quality merchandise. Frustrating to wait 4 months to get arm tables for the sofa I waited three months to get. Trying to decide if I want to wait 4 months for awesome leather reclining chairs! ### 4/5 — App Glitches *2026-08-24, version 16.12.0* Love the store and your products but the app is not that great. The AI feature doesn’t work and some of the links within the app don’t work. I tried linking my card to see key rewards, the link is broken. Others you tap on and they don’t open. ### 4/5 — Shipping Cost & Ship To Store *2026-07-05, version 16.8.1* Love PB but it is very much frustrating to order 30 plus items and I chose to have 20 ish items shipped to store and I tried to leave small items for ship to home- still charged $100 in shipping! Why not offer Free Shipping for small, non-bulky items especially if customer buying many items? Also, app makes you chose each individual item for ship to store leaving you in “Idle” and ends up taking over 1 hour to complete check out? seems you know exactly which items can ship to store but you made me click on each individually? chose store, then wait and refresh? Took me 3 days to check out because of this. I almost gave up ### 2/5 — Love the designs but the shipping… *2026-07-05, version 16.8.1* I love the design of PB and have shopped with them numerous times. But when I’m spending $250 for one wall shelf, to add on another $30 for shipping and processing for both home delivery and store pick up is insane. If I had found an alternative anywhere else I would have avoided PB. ### 2/5 — Not intended to help *2026-06-26, version 16.8.1* I called three times this morning for help with an order, all three times I got a different reception and no one helped me, I definitely not recommend calling customer service for help, it wasn’t just today either, it’s been every single time I called. I don’t think they even care to help you. ### 3/5 — Hard to figure out shipping vs pickup. *2026-06-26, version 16.8.1* But I understand there’s an algorithm that needs to be followed. Still, it gets frustrating. Need to have time to figure it and not make mistake. ### 3/5 — Nice quality but *2026-06-19, version 16.8.1* Super expensive of course and shipping takes forever to get items to you ### 3/5 — Glitch *2026-06-18, version 16.8.1* Love the store. The app has MAJOR GLITCHES. Not loading the cart, not tracking correctly when scrolling, etc. ### 3/5 — Unresponsive to inquiries *2026-06-05, version 16.6.0* Products are nice but you pay dearly for it. Tried to message them multiple times through the app and text about a product. A week later and multiple attempts and still no response. We pay you a lot Pottery Barn. Do better please. ### 4/5 — Website *2026-05-21, version 16.6.0* Your stuff is absolutely amazing, but you need to make the website easier to use because it’s very laggy and glitchy and very frustrating to use. I’m also using the app not the website. I would buy more if the app wasn’t so frustrating to use. Might want to look into this. It’s causing lots of frustrations to your customers. ### 3/5 — Glitchy *2026-05-16, version 16.4.1* Extremely glitchy and slow. Emptied my cart when I started to check out and then it took me 3 more tries to complete the check out process successfully. Worst shopping app I’ve used in a while ### 4/5 — Web portal and mobile app *2026-05-15, version 16.4.1* Regularly encounter difficulties trying to log in on my computer and the mobile app frequently hangs for about 30 sec. ## Most critical reviews (10 lowest-rated) ### 1/5 — Order *2026-08-23, version 16.12.0* I ordered curtains in the store. A week or so later Pottery Barn cancelled the order. An email was sent saying order cancelled! Now 3 days later, I’m able to do the exact same order from my phone. What’s up with that? Hopefully this one doesn’t get cancelled. ### 1/5 — Poor quality *2026-07-09, version 16.8.1* My linen duvet lasted two years even though I followed all care instructions. Walmart has better quality! ### 1/5 — Impossible password resets *2026-07-02, version 16.8.1* I have been trying for weeks to reset password on app or directly on website through a computer and I get the following: 1 press forgot password link 2 enter my email address 3. Go to my email and look for email from PB to reset password (this part doesn’t work on app, will only work on computer). Select enter new password and enter new password 4. Receive an email stating my password has been reset 5. Attempt to login using new password (get error saying it doesn’t match) 6. Repeat this vicious cycle multiple times and the. Call customer service. 7. They tell you to try on a different device 8. Repeat on different device with same result. 9. Now stop doing this, wait 24 hours and then it will let you log in using that new password ### 1/5 — Do NOT buy from here! *2026-07-01, version 16.8.1* Worst experience of my life. You’ll end up buying an item that was originally in stock, will be back ordered, and end up requesting a refund because you’ll never get your item. Stay away! ### 1/5 — If you can log in you’re lucky *2026-06-30, version 16.8.1* I have been trying to purchase products from their website, but every time I try to login it says “ can’t login at this time. Try again later.” I have tried changing the password three times with forgot password but can still not login. So I’m just purchasing my products at another store. The end. ### 1/5 — Delivery charge *2026-06-28, version 16.8.1* White glove delivery only on a cheap ottoman. What a rip off ### 1/5 — Be Warned *2026-06-23, version 16.8.1* Beware when ordering from PB. Often times they will show items as in stock or available, only to receive an email to say it was back ordered. This has happened several times and items are not shipped timely. If it’s not available in the store, pass on ordering online ### 1/5 — Terrible *2026-06-06, version 16.6.0* The amount of times I’ve had to return things for them arriving in dusty / worn down warehouse shape is too high. Unacceptable. Also dealing with the return is horrendous. 0/5 stars. ### 1/5 — System glitches ! *2026-04-29, version 16.4.1* It took 2 days for me to complete a wedding registry order ! The website kept glitching, the payment went through without applying my rewards and customer service didn’t have working headsets . Seriously hardly worth the effort for items that could be bought elsewhere ! ### 1/5 — Worst customer service *2026-04-29, version 16.4.1* The worst customer service, I have the PB credit card and will have to cancel. I cannot use my rewards through the app and have to call to make a purchase. ## Most praised reviews (10 highest-rated) ### 5/5 — Torrey Outdoor Furniture Review *2026-08-30, version 16.12.0* I love everything about Torrey. Their furniture is beautiful, sturdy and long lasting. Bravo! ### 5/5 — 5 Star *2026-08-02, version 16.10.0* Have what you need ### 5/5 — My favorite place to shop *2026-07-30, version 16.10.0* Excellent quality and beautiful inventory ### 5/5 — Gorgeous Lamps *2026-07-29, version 16.10.0* I always check PB for lamps When I need a new one. Theirs never go out of style. They are timeless. I chose a warm and rich blue color. ### 5/5 — Best store ever! *2026-07-24, version 16.10.0* I love shopping at Pottery Barn..best store for living room tables to candles, and throws! ### 5/5 — Love pottery barn *2026-07-17, version 16.8.1* I have bought all my furniture at pottery barn for my coastal living workman style house! We live lakefront and it pairs well with our surroundings. The delivery takes time but it’s worth it. If I am not pleased with an item fitting in , they immediately pick it up and credit my account. All service agents are very knowledgeable in design and very kind and patient. I love the selection of furniture etc. . I will continue to shop at pottery barn for high quality linens and furniture etc.. Thank you Pottery Barn for your dedication and excellent service. Truly Lizabeth Johnson Customer of Deer Park Store Illinois ### 5/5 — Loyalist *2026-07-08, version 16.8.1* I’ve been a loyal Pottery Barn customer since 2016, and after nearly a decade, I can honestly say they’ve never let me down. In a world where quality often feels like it’s becoming harder to find, Pottery Barn continues to exceed my expectations. What keeps me coming back is the exceptional craftsmanship. Every piece I’ve purchased has been beautifully designed, incredibly sturdy, and built to last. Whether it’s furniture, décor, or home essentials, everything feels thoughtfully made and timeless rather than trendy. Even years later, my pieces still look beautiful and function just as well as the day they arrived. One thing that consistently impresses me is how well their furniture holds its value. Pottery Barn products have remarkable resale appeal because people recognize the quality and durability behind the brand. That’s a true testament to their craftsmanship and design. Equally deserving of praise is their customer service. Every interaction I’ve had has been professional, knowledgeable, friendly, and genuinely focused on finding a solution. It’s refreshing to work with a company that stands behind its products and truly values its customers. Shopping with Pottery Barn has never felt like simply buying furniture, it’s investing in a home that feels warm, welcoming, and thoughtfully curated. Their collections have helped me create spaces that I genuinely love coming home to, and that’s something I deeply appreciate. Thank you, Pottery Barn, for nearly a decade of beautiful design, exceptional quality, and consistently outstanding service. You’ve earned my trust, my loyalty, and my highest recommendation. ### 5/5 — Quality at its BEST! *2026-06-28, version 16.8.1* Anything that comes my way from Pottery Barn is so good! ### 5/5 — The Bunny’s *2026-05-12, version 16.4.1* Thank Pottery Barn for sending me notice for the three bunnies. I was thrilled to find them on sale. ### 5/5 — Excellent app shopping *2026-05-10, version 16.4.1* The app is so well organized that it’s easy to search, research, and find exactly what you want. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-11.*