# Power Pet Door — user reviews > 133 indexed App Store user reviews of Power Pet Door by High Tech Pet Products, Inc., rated 4.40/5 from 360 ratings. - Source: https://appshunter.io/ios/app/power-pet-door/id1446360694/reviews - App overview in markdown: https://appshunter.io/ios/app/power-pet-door/id1446360694.md - Rating breakdown: 5★ 271 · 4★ 25 · 3★ 23 · 2★ 15 · 1★ 26 ## What do users think of Power Pet Door? Overall sentiment: negative **Pros** - 🚪 Physical door hardware is durable and well-built - 📱 App interface improved in recent updates - ⚡ Door operates smoothly when connected - 🔔 Notification system works when functioning properly - ⏰ Schedule feature effective when app is stable - 🎯 Remote control capability convenient for pet management **Cons** - 🐛 App frequently fails to connect to door - 📡 WiFi connectivity issues persist despite updates - ⏱️ Extremely slow connection times (20-30+ seconds) - 🔄 App crashes and requires constant reinstalling - 💾 App loses door information and settings unexpectedly - 🚫 Remote control doesn't work outside home network - ⚠️ Schedule feature unreliable and frequently resets - 🔐 Login/authentication problems after updates - 📊 History and data logging non-functional - 🔌 WiFi only works when plugged into AC power - 🎮 Manual controls unresponsive or delayed - ❌ Notifications don't work despite being enabled - 🔀 App randomly changes settings without user input - 💥 Door opens/closes uncontrollably on its own - 🌐 Server connectivity issues unresolved for years **Commonly reported bugs** - App fails to connect to door after updates - WiFi connection drops frequently and won't reconnect - Door disappears from app without explanation - Schedule settings deleted or fail to save - Login credentials rejected after app updates - Password reset emails never arrive - Sensor status shows incorrect on/off state - Door opens and closes repeatedly on its own - App shows 'connecting' indefinitely without connecting - Remote control commands don't execute - Notifications not sent despite being enabled - App crashes when accessing schedule settings - UI elements hidden behind menu bubbles on iOS - Color inconsistencies between remote and schedule displays - Door powers on and opens after power loss - 2.4GHz network recognition failure - Account creation and login failures - History and activity log not displaying data - Bouncing/flickering interface requiring app restart - Duplicate time entries in schedule **Most requested features** - Weather integration to prevent door opening in rain - Improved UI with better visual indicators for schedule times - Persistent connection without requiring AC power - Reliable remote access from any network - Working notification system for all events - Stable schedule enforcement without resets - Better sensor status accuracy in real-time - Multi-user account management improvements - Automatic reconnection without manual intervention - Offline mode for local network control ## Newest reviews (12 of 133) ### 4/5 — Wish it also had flaps, and chargeable collars *2026-06-17* I love that the dogs are able to go when we aren’t home. It works well. Sometimes when we are home have 4 dogs hearing the door open and close so many times we sometimes want to leave it open but it doesn’t have a flap to prevent loosing air. The other thing is I wish the collars were rechargeable and had a better way of telling how much charge still on them. ### 3/5 — Door isn’t following schedule *2026-06-13, version 2.4.4* My one dog can go in and out at any hour. It isn’t following the exit time or even recording the exits by both dogs. ### 3/5 — Notifications on app do not work *2026-06-06* The app is supposed to notify you during certain events, such as triggering and opening of the door. The notifications do not work. **Developer response:** Hey there, this issue should be all fixed up. If you're still having issues shoot a message to customer support in the app and we'll do our best to get you fixed up! ### 3/5 — Buttons are to accessible *2026-06-01* My Shibas know how to operate the door and use the buttons to turn the door back on, so they negate scheduling and my remote control. This is my second door in two years. I’ve already had to replace the battery. I’m always on edge about door failure. **Developer response:** Hey JackieofRussells! Sounds like we need to send you some new less clever dogs! I'll let our hardware designers know. ### 3/5 — Door works great *2026-05-19, version 2.4.2* Door works great when it wants to. Sometimes does not recognize the transponder on the collar. For a pricey collar I had to already replace 2 collars out of 2. Luckily it was still within the 1st year. ### 3/5 — Intermittent connection *2026-05-19, version 2.4.2* When it works it’s great however it randomly doesn’t respond ### 3/5 — Works great, when it works *2026-05-17, version 2.4.2* It isn’t the most dependable, but it can be fixed easily on the app. ### 2/5 — Update!! *2026-05-11* The new update has been nothing trouble, can’t control the door anymore from the app. Everything was working fine until the update. If it’s not broke don’t try to fix it 😡 **Developer response:** Hey THAONE1974! Oof, sorry to hear that. Shoot us a message in the support section of the app and we'll do our best to get you fixed up. 💖 ### 2/5 — Great idea but poor functionality *2026-04-10, version 2.3.11* When it works, it is amazing! However, it rarely works… frustrating to watch it try to connect forever. ### 2/5 — Something changed *2026-03-30, version 2.3.9* Used to work great never had much options that couldn’t be fixed without rebooting the app. But something’s changed lost my doors can’t add any back. ### 3/5 — New update *2026-03-18, version 2.3.8* Latest update has made it so that the app cannot find the door. It just says connecting and never does. Usually works great but now, not so much. ### 1/5 — Wi fi *2026-03-05* The WiFi connection is horrible I spent $1,200. But the WiFi connection is a nightmare. Hard to connect to WiFi. After the WiFi of connected it gets disconnected again. It is a horrible experience. I am hoping someone for power pet door to contact me to fix this issue. **Developer response:** Hey Ferchartist, sorry to hear about the problems. Shoot a message to customer support in the app and we'll do our best to get you fixed up. ## Most critical reviews (10 lowest-rated) ### 1/5 — Power Pet Door *2026-05-04* I love the door but the app absolutely does not work. I am able to enter a schedule when I take the battery pack out and set it up again. Sometimes I can access it when it’s plugged in to charge but not all the time. It cost so much money I feel stuck with it right now. Every time I notify the company they ask if I have the latest update or I should try to delete the app and add it again. Good door bad app. **Developer response:** Oh no, sorry to hear about the trouble. Shoot a message to customer support in the app and we'll do our best to get you fixed up. ### 1/5 — Door stopped connecting to wifi *2026-04-29* I’ve had this door for a number of years now. It used to work just fine. Sometimes wouldn’t connect to wifi, but a reboot usually resets it and it’ll work again. But for the last few months, I have not been able to get it to reconnect to wifi. What happened? Please fix. Looks like the new update still did not fix the connectivity issue. ### 1/5 — Door stopped connecting to wifi *2026-04-20, version 2.3.11* I’ve had this door for a number of years now. It used to work just fine. Sometimes wouldn’t connect to wifi, but a reboot usually resets it and it’ll work again. But for the last few months, I have not been able to get it to reconnect to wifi. What happened? Please fix. ### 1/5 — Stopped working *2026-04-16, version 2.3.11* It was working well until recent update ### 1/5 — App deleted my door and won’t reconnect *2026-04-02* So I’ve had the store since October and it was working great. Wi-Fi was great. Everything was doing what it should’ve been doing and then a couple days ago. I opened my app and nothing’s there anymore. The app completely deleted my door all of the information everything and I can’t get it to connect to WiFi now **Developer response:** Hey WHiTTYDiTTiE, that's not good. Shoot a message to customer support in the app and we'll do our best to get you fixed up. ### 1/5 — Fix the APP *2026-03-23* For the amount of money for a WiFi product you would think the app works. Think again. My dog was stuck inside while we were away for errands and we got notified from our camera inside she sat at the door. Tried to access the door to find out the app doesn’t work. Turned around came home to restart the door and now I can’t log into the app. What a waste of a perfectly great product. Great door, terrible app. Fox it **Developer response:** Oh no, shoot a message to customer support in the app and we'll do our best to get you fixed up. ### 1/5 — Works one day, gone the next after updates *2026-03-22, version 2.3.9* Never in my life have I experienced such a faulty app. The developer took months of try-this-try that releases to fix connection issues. I can only imagine what kind of spaghetti code lurks in the app. If Power Pet Door had any sense, they would fire the fool who maintains the app and have someone competent write a new app. What are you going to break next? Oh, right, when I load the app when the door is off, the power light on the app says it’s on! Worked fine before. One more update please, I feel lucky today. ### 1/5 — New version of software doesn’t allow connecting door *2026-03-21, version 2.3.8*  i’ve had my door for several years. I haven’t really had any problem with it. The new version of software lost the door and I had to reconnect. However, it won’t reconnect the door. ### 1/5 — Can’t see door on apps- won’t connect to WiFi *2026-03-17* I’m so tired of these flawed doors we purchase from Costco. I’m so ready to return them. It’s impossible to control the doggy doors with app, it just keeps saying ‘connecting’ & never connects to the doors. Usually there’s a long delay (1-2 mins ) for app to connect dog doors. I noticed today it’s NOT connecting AT ALL, cannot turn off doggy doors & keep dogs inside home when I’m not home. I’ve owned two of these doors for about 4 yrs and I’ve been operating them just fine w the app versions we had before. Not sure what happened but GET IT TOGETHER! This is another reminder that anything running on APPS will make a perfect product OBSOLETE! there’s literally nothing wrong w the doors, my WiFi, this app was set up already to work on 2 doors. ### 1/5 — Doesn’t work? *2026-03-14, version 2.3.8* I’ve been trying for two days to get my account on this app. It has been telling me they cannot sign me in, and to try again later. How are you supposed to use WiFi or update your door if you can’t even use the app? ## Most praised reviews (10 highest-rated) ### 5/5 — I love this dog door *2026-07-17* I bought this dog door because I had to start going back into work after five years of staying at home remotely. It’s definitely given me a piece of mind that my animals can get in and out of the house with how far of a drive I have every day. Sometimes it won’t connect to Wi-Fi, but it seems to have been fixed. **Developer response:** Hey WHiTTYDiTTiE, that's not good. Shoot a message to customer support in the app and we'll do our best to get you fixed up. ### 5/5 — Best gift!! *2026-06-15* My husband got the power pet door as a gift for me and I will say it has been amazing!! We have 2 aussiedoodles and they love being able to run in and out independently. The device I received from Matt and Michelle was above and beyond, I want to thank them and everyone for all they have done. ### 5/5 — Power pet door *2026-05-20* Excellent product! Our 4 year old blonde lab learned to use it in 5 minutes and lives the autonomy of letting herself out. ### 5/5 — Good *2026-05-17, version 2.4.2* Works good for my dog. ### 5/5 — Retired *2026-05-16* Works great one of best pet products I have ever purchased we have older pets that need outside often. ### 5/5 — Both happy *2026-05-16* Our pet and we love this door and the fantastic support! Easy to install, great app, and way more features than you’d expect. We are both very happy, Roscoe and dad! ### 5/5 — THIS DOG DOOR App is a LIABILITY. GIVES ZERO CONTROL OVER THE SAFETY OF OUR Beloved PETS & OUR HOME. *2026-03-23, version 2.3.9* I’m so tired of these flawed doors we purchase from Costco. I’m so ready to return them. It’s impossible to control the doggy doors with app, it just keeps saying ‘connecting’ & never connects to the doors. Usually there’s a long delay (1-2 mins ) for app to connect dog doors. I noticed today it’s NOT connecting AT ALL, cannot turn off doggy doors & keep dogs inside home when I’m not home. I’ve owned two of these doors for about 4 yrs and I’ve been operating them just fine w the app versions we had before. Not sure what happened but GET IT TOGETHER! This is another reminder that anything running on APPS will make a perfect product OBSOLETE! there’s literally nothing wrong w the doors, my WiFi, this app was set up already to work on 2 doors. (UPDATE 3-23-26) app went from saying it couldn’t connect to server to telling me the user info & password aren’t correct. I’ve never asked to reset my password, so no link was sent to reset password. ### 5/5 — Had High Hopes *2026-03-15* The motor on my previous door burned out. That door was an operation for about five years. I just installed my replacement door And the new one had Wi-Fi and app capabilities. I was excited to be able to use the app for better control because sometimes my dogs’ sensors end up on the back of their neck. The door connected to the Wi-Fi and the app worked perfectly the first day. I was signed out of the app and now I can’t get back in. All I get is a continuous message that. Due to server issues and to check MY Internet. My Internet is fine. I can even see that the door is connected to it. I am guessing the app is living up to its very low rating. ### 5/5 — New and improved *2026-01-02* New version connects fast. Schedules and history are convenient ### 5/5 — Quick and useful *2025-11-28* Great app and door --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-20.*