# PowerPanel Cloud — user reviews > 46 indexed App Store user reviews of PowerPanel Cloud by Cyber Power Systems, Inc., rated 2.20/5 from 57 ratings. - Source: https://appshunter.io/ios/app/powerpanel-cloud/id1342462532/reviews - App overview in markdown: https://appshunter.io/ios/app/powerpanel-cloud/id1342462532.md - Rating breakdown: 5★ 11 · 4★ 4 · 3★ 3 · 2★ 8 · 1★ 31 ## Newest reviews (14 of 46) ### 2/5 — Have to pay *2026-02-19* So for one apc you have to pay to access online. Not good. ### 2/5 — CRITICAL UPDATE NOTICE *2026-02-06* Since the last update, every time I open the app, I get a notice of a critical update needed. When I click on the notice as directed, I get a notice that no update is available. Everything seems to work just fine. What gives? ### 2/5 — UX Issues *2025-12-01* The UX on this app is pretty outdated and fails basic WCAG guidelines for mobile apps. Guess that iOS26 snuck up on the app development team. Couple of dead zones in the app that their testers apparently forgot about too. **Developer response:** Hi Sir, thanks for your comment. If you have furtehr question, please use in-app feefback function so that we can get back to faster. As for adding device and notification control, we will see what we can modify later. However, we respect every opinion from every customer. Thank you. ### 1/5 — Atrocious *2024-07-19, version 1.4.17* Fix your email OTP system or don’t offer it. Currently can’t log in because the code expires before I get the email. So sick of bad OTP implementations. I’m upset I spent money on the hardware. Don’t buy this. ### 1/5 — Atrocious *2024-07-19, version 1.4.17* Don't use email for OTP if you can't handle sending emails in a timely fashion during login flow. So sick of bad OTP implementations. ### 1/5 — Joke of an app *2024-05-05* Clearly outsourced to lowest bidder. UX uses internal terminology that means nothing to customers. “Upgrade to N50”. I’m sorry what is N50? “Login is failed”. Bad grammar all over the app. Unprofessional. And for extremely basic stuff it wants you to pay. Waste of 20 minutes. ### 1/5 — CyberPower VP1200ELCD *2024-04-24, version 1.4.17* It should be given for free. It’s a complete joke to want pay features like this for more money. I bought a expensive device and I will not pay for this. Cheaper APC Device had this features for free. ### 1/5 — Subscription? Really? *2023-12-02, version 1.4.13* I bought the module for 61.00 some odd dollars when I bought my new UPS. I figured the more management the better. After I discovered there was a fee for the service, I abandoned this idea and returned the module to Amazon. Come on CyberPower. You can do better. I took a chance moving from APC to you and this was how I was greeted. ### 1/5 — Absolute Garbage *2023-10-07* Garbage app and garbage company. What a huge fail for CyberPower. About as clunky as their ‘business’ software 🤢 Hope their execs see this and start putting customers first. What a misguided deluded mess. ### 1/5 — Really? 10 bucks? *2023-08-07* I was so happy buying my new Cyberpower CP1500 - beautiful display, and passed field testing with flying colors. Then I went to purchase the $90 management module - and come to find that the only way to make that work is with an inane $10/yr subscription. Come on… I hate being nickeled & dimed - just charge another $10 or $20 for the module, and give me lifetime access at no additional cost. YOUR cost of providing this is minimal - it is just a bit of management info, not big media files. My satisfaction with Cyber Power overall dropped when I saw that inane cost. I will be looking elsewhere for my UPS needs in the future, and suggest you do the same. ### 2/5 — Notification Issues *2023-04-06* Noting that I resolved the previous issue after outreach to their product team. In short if you want to manage >1 UPS unit you need a separate PC for each one. Apparently they can’t separate UPS units by MAC address or device name for routing purposes. The one annoyance I have now is with their notifications system. It is impossible to configure notifications so that events like “Communication with the UPS has been established” or other informational notices are “off”. Despite toggling informational notifications off I get spammed multiple times per day by their notification system bc of that event - despite the UPS being online for both computers. General annoyance that I wish they could resolve ——— (original review) Not sure how else to word this. Adding devices is absolutely opaque and non-sensical. I have two devices connected over USB and the app recognizes both as a single entity. It’s incredible frustrating to figure out what exactly you need to do to register a device. There’s no QR code on the device, there is no “network” to contend with, and this isn’t a cloud instance so beats the heck out of me what you’re supposed to actually do. Under Settings I tried to click on the support links and they’re static text - they don’t actually link to anything. Here I had purchased a plan thinking that would solve for the issues, but man that was a mistake. Subpar app and instructions - good concept, poor execution. **Developer response:** Hi Sir, thanks for your comment. If you have furtehr question, please use in-app feefback function so that we can get back to faster. As for adding device and notification control, we will see what we can modify later. However, we respect every opinion from every customer. Thank you. ### 2/5 — Not a good app *2023-03-09, version 1.4.11* Not sure how else to word this. Adding devices is absolutely opaque and non-sensical. I have two devices connected over USB and the app recognizes both as a single entity. It’s incredible frustrating to figure out what exactly you need to do to register a device. There’s no QR code on the device, there is no “network” to contend with, and this isn’t a cloud instance so beats the heck out of me what you’re supposed to actually do. Under Settings I tried to click on the support links and they’re static text - they don’t actually link to anything. Here I had purchased a plan thinking that would solve for the issues, but man that was a mistake. Subpar app and instructions - good concept, poor execution. ### 1/5 — ибп *2023-02-12* устройство не в сети! достало не наботает! **Developer response:** Hi , please check your network and update to v1.4.12. Thank you. ### 1/5 — UPS always shows offline *2022-08-23* I never have connection issues and the app always shows the UPS is offline. **Developer response:** Hi, thanks for your message. You might need to check below: 1. 443/8883 port is open Please provide your feedback on app (Contact Us) so that you can get faster reply. Thank you! from CPS support team ## Most critical reviews (10 lowest-rated) ### 1/5 — Demand a subscription even for personal use *2026-05-21* Considering returning the very expensive CyberPower UPS I bought because of this. There should’ve been a big warning that you required a subscription at point of sale. ### 1/5 — useless without subscription *2026-05-18* title pretty much says it all. you can’t access UPS through app without a subscription :/ ### 1/5 — Does not work *2026-02-05, version 1.8.0* Poor app. Poor web gui. Account creation and login is buggy. Can’t add UPS. ### 1/5 — Does Not Work *2025-12-10* Please fix this app as it does not work at all. The add device button is blank and when I manage to add to WiFi nothing happens. Please fix ASAP ### 1/5 — Subscription to Monitor One UPS?? U kidding me *2025-12-06* The app isn’t that good and they want $12/mo to monitor one UPS. I’m sure they’ll respond that there is a trial period which means nothing. It should be free. ### 1/5 — iOS 26 *2025-11-22* CyberPower knew about iOS 26 well over a year ago...yet there's no iOS 26 app today??? While I love the physical unit, they get an "F" for their software department for failing to provide an updated app. Inexcusable... ### 1/5 — Unable to login *2025-11-22* My app updated to version 1.7.1. Now it doesn’t allow me to login. It acts as though my user account never existed. I tried setting up as a new user and no matter what I do the app just says “login is failed”. Why do you break stuff with a new update? Was this version QA tested before production release? ### 1/5 — Useless unless you pay for monthly subscription *2025-10-28* This app does nothing unless you pay for an expensive monthly subscription. I will avoid Cyber Power in the future. I think ups is on the way out unless they can compete with solar power stations with superior batteries. ### 1/5 — 無法註冊 *2025-08-13, version 1.5.0* 無法註冊 ### 1/5 — Difficult, overpriced, and under-powered *2025-01-09* We tried this app a year ago for a handful of Cyberpower UPS’s and found that even though it was clunky, it was a easy option for basic monitoring of devices where we couldn’t install a PowerPanel Business Server, like remote sites with only a few units. We purchased the N50 license for features. Fast forward one year, and the price increased 800% with no update to features, no emails of price increases, etc. We contacted support and were told we received a promotional rate…which was still A LOT for the basic features of this app. Nowhere was that stated (I saved our receipt). We cannot renew such a mediocre service. One of the biggest shortfalls of the app is the concept of per-user licensing. If you want two admins to monitor the same devices, they each have to register the cards to their account and EACH pay nearly $800/year to monitor up to 50 devices. Cyberpower should recognize this leads to password sharing, decreased security, and management nightmares if—heaven forbid—you add another network admin. The “share” button (apparently used to share a device to another paying user) just crashes the app. Another downfall is the licensing mechanism. Super not intuitive to add a unit as all units are imported in unlicensed by default…so many button taps to edit and add. Then there’s enrollment itself. Whoa. RCCARD100 works instantly…but buying a “cloud enabled” UPS with the service built-in requires a USB connection to configure! A multi-day email interaction with support revealed the lax documentation on this process. Another total miss by these guys. The maps in the system and UPS grouping tools are cool, but save your time and money. Just use SNMP cards and setup real monitoring. We mistakenly thought this app would solve our remote monitoring issues…and now we’re having to buy remote cards for a couple dozens units. ## Most praised reviews (10 highest-rated) ### 5/5 — Some days *2024-06-06, version 1.4.17* Ddd ### 5/5 — Платно *2024-06-02* Даже 1 устройство в год это 1000 рублей. Мне кажется для 1 устройство лучше сделать бесплатный план хотя бы на 1 неделю, это очень малое количество, но так у вас будет больше пользователей приложения и по мере заинтересованности в вашем продукте будет возможность расширение парка и покупки подписки на приложение. Вашему маркетинговому отделу может быть эта идея интересна. Спасибо! **Developer response:** Hi Sir, thanks for your feedback. We do offer 30-90 free trials for use to experience the service. What's more, the trial from cloud card is 3 years! Thanks again for your feedback and please let us know if you have further questions via the in-app feedback function. ### 5/5 — 好用！ *2022-12-06, version 1.4.8* 可以在最快時間掌握設備資訊，app使用起來方便又友善～給五顆星🤩🤩🤩🤩🤩 ### 5/5 — 事件通知沒有聲音 *2022-07-13, version 1.4.0* 事件通知沒有聲音，設定打開去通知看App預設就有開啟，該如何解決？ ——————更新—————— 如何跟你們確認操作？ —————7/13更新————— 有！之前有致電過給你們，官方App似乎還沒改進 ### 5/5 — 方便，介面清楚 *2022-07-07, version 1.4.0* 搭配RCCARD100使用方便，不需電腦即可把UPS資訊傳上雲端，且畫面簡潔易讀，很有幫助 ### 5/5 — 通知沒聲音 *2021-02-18, version 1.2.1* xs max ios14.4 通知 ups 上下線，有跳出顯示通知，但沒有聲音,這樣常常會錯過 ### 4/5 — Good start but needs to mature *2021-06-08* I like where this is heading, but it needs more control functions like the ability to run tests, turn power on and off etc. also ATS functions. I’m sure these will be added in time. I’ve used cyberpowers products for many years and sold them to a lot of customers. They are reliable and a lot cheaper than the bigger names. **Developer response:** Thank you for these feedback. We will consider and put them into later milestones. Thank you! ### 3/5 — Frequent online/off-line notifications *2022-07-25, version 1.4.0* Constantly getting off-line/online notifications only in the app and not on the actual cloud website. there is no issue with the Internet connection.UPSs areConnected via USB to a hardwired desktops that is always on and connected via ethernet both a windows system and a Linux system.There is no options in the app to configure or disable what notifications it provides as there is on the actual website version which sends you emails as notifications. ### 3/5 — Needs a special card *2021-05-22* Thought I would try this out since I have Ethernet cards in my UPSs already, but no you need different cards. Oh well. **Developer response:** Hi, thanks for your comment. Currently cloud solution is only compatible with RCCARD100/RWCCARD100. Your Ethernet is RMCARD205? It might also be added in cloud solution someday. Thanks for your suggestions! ### 2/5 — Free Power Panel Personal gratis en IPhone. *2026-04-09, version 1.9.1* Hola. Debería haber una aplicación totalmente gratis en todo momento para usuarios domésticos, para IPhone como yo que solo uso un solo UPS para mi centro de entrenamiento. Hace mucha falta. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*