# PPS Mobile App — user reviews

> 11 indexed App Store user reviews of PPS Mobile App by Professional Provident Society Insurance Company, rated 3.00/5 from 2 ratings.

- Source: https://appshunter.io/ios/app/pps-mobile-app/id6468811287/reviews
- App overview in markdown: https://appshunter.io/ios/app/pps-mobile-app/id6468811287.md
- Rating breakdown: 5★ 1 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 1

## Most critical reviews (10 lowest-rated)

### 1/5 — Struggle to read content on app

*2025-04-17, version 1.6.1*

The landing page of app is confusing. As a lay person the info you looking for is not easily found. The letters are also so small. Is the a place the letter size can be increased?

### 1/5 — No login

*2025-02-27, version 1.51*

Cannot log in. App keeps stating that it cannot verify my credentials. I have successfully confirmed my login name and have changed my password many times. I still cannot log in.

### 1/5 — App Not Launching

*2025-02-24, version 1.51*

I’ve downloaded the app the iPhone, since the old Samsung is not functional. The app refuses to launch on the iPhone, and works on the old Samsung.

### 1/5 — Cannot proceed past login

*2024-11-21*

When logging into the app, after successfully entering all login details, there is a button that says “Proceed to the App”.  Clicking it does not do anything.  Clicking “Done” takes you back to the login screen on the App.  Therefore impossible to use.

**Developer response:** Dear Wessel113, we sincerely apologise for the issue you are experiencing. May we please ask that you contact us at mobileapp@pps.co.za so that we can assist you with accessing our App?

### 1/5 — Useless App

*2024-10-02, version 1.3*

Registered.
Then if I want to log in, it sends me in a loop of “go to the  App”. I click on it and the I am back at “go to the App”

### 1/5 — Cannot login. Cannot receive verification code.

*2024-09-12, version 1.2*

Since the new update 3 weeks ago I cannot receive verification code. Was not a problem before. On the app settings there is no button to turn on notifications (iPhone). Have been struggling with PPS for 10 days without success. Please update and fix app.

### 1/5 — Products not lnked

*2024-06-22, version 1.0*

New PPS does not lnk all your products and PPS member service unable to assist and does not follow up on queries logged

### 1/5 — Clunky login process

*2024-06-02*

The app should use faceid rather than the multi step sms based login process on iOS

**Developer response:** Dear TK-ZA-NL, biometric login is a feature we will be rolling out in future, thank you for the feedback. We recognise that two-factor authentication introduces another step in the login process, but the security of your profile is of paramount importance to us, hence the introduction thereof in our new single sign-on solution.

### 2/5 — Hate new app

*2025-05-30, version 1.6.2*

I hate that I can’t log in using my Face ID. I have to go log into the website and get an OTP on my phone every time I want to open it.

### 5/5 — Great

*2025-04-20*

Great

## Most praised reviews (1 highest-rated)

### 5/5 — New PPS app

*2024-04-23, version 1.0*

Like the more secure app that now has all my products. Don’t have to go to 3 or more apps.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-01.*