# 繳費靈手機服務 PPS on Mobile — user reviews > 50 indexed App Store user reviews of 繳費靈手機服務 PPS on Mobile by EPS Company (Hong Kong) Limited. - Source: https://appshunter.io/ios/app/pps-on-mobile/id563163623/reviews - App overview in markdown: https://appshunter.io/ios/app/pps-on-mobile/id563163623.md ## What do users think of 繳費靈手機服務 PPS on Mobile? Overall sentiment: negative **Pros** - 👍 Quite convenient, easy to use **Cons** - 🐛 Super stupid interface, no user friendly at all - 🐛 Not user friendly, always prompting to update - 🐛 Cannot log in, keep showing internet error - 🐛 Cannot open after upgraded to iOS16 - 🐛 Cannot login, keep loading - 🐛 The app experience is terrible, can't even log in - 🐛 The app can't open, have to reinstall every time - 🐛 Super user unfriendly user interface, too many steps - 🐛 Outdated interface, inconvenient to use on mobile - 🐛 Account can't login, always showing internet error - 🐛 App doesn't work after update, keeps loading - 🐛 A very outdated app with limited function - 🐛 This app is not helpful at all, just links to webpage - 🐛 Can't to use after updated the new version - 🐛 It's always under maintenance, can't login for weeks - 🐛 The app cannot be login for weeks already - 🐛 Much worse compared to the PPS web, no benefit - 🐛 Cannot log in, cannot use at all - 🐛 No saved password, same as web but worse - 🐛 Web browse is much handier than app **Commonly reported bugs** - Cannot log in - Keeps showing internet error - Cannot open after iOS16 update - Keeps loading, app doesn't work - Frequent crashes and reinstalls required **Most requested features** - 💡 Face/finger print recognition - 💡 Biometric authorization - 💡 App name change to PPSHK or PPS Mobile - 💡 Improve screen resolution and functionality - 💡 Support Face ID/Touch ID for login ## Newest reviews (13 of 50) ### 1/5 — Super user UNfriendly user interface *2021-09-17, version 2.11* U take 5+ steps to make a payment. And that the user interface is trash. It always takes u to the main menu which is useless. People login the app for payment not your trash promotion page. ### 1/5 — Improvement? *2021-04-18, version 2.8* Hi , improvement? Before you update this app, this problem didn’t happen. And after you have made some “improvements “ and it is worse than before. ### 1/5 — Face/finger print recognition *2021-02-27, version 2.8* When all apps of financial institutions in HK have such simple function for years, when will EPS start to work on this features? I will like EPS will be soon be out in the market if they keep having this lazy mindset. ### 1/5 — It’s not 2010 *2020-12-22, version 2.7* This app is so outdated there’s no difference from the website whatsoever. Where’s the biometric authorization? There’s literally thousands of apps that they can copy from. ### 1/5 — Outdated interface and inconvenience to use on mobile *2020-12-06, version 2.7* The app interface is so outdated, and until now no option for biological login like facial recognition or fingerprint. The mobile version is inconvenient to the user for making transactions and using it. ### 1/5 — Account can’t login *2020-05-30, version 2.2* Can’t login the account, always showing internet error ### 1/5 — I want to make my payment ASAP *2020-03-18, version 2.2* And you insisted us to update before we use it settle the payment. You earn this ### 1/5 — App doesn’t work after update *2020-02-03, version 2.0* the loading icon keep staying there and can’t proceed after entering user name and password. Poor design! ### 1/5 — One of the worst app ever *2020-01-21, version 2.0* Pls improve the login page and shorten the login time. Also every time when I switch back to PPS app from photo or email, the screen keeps showing loading until forever. The worst and crappy app I’ve ever seen in my life ### 1/5 — Not going to use it anymore *2019-12-22, version 1.11* As long as the newly imposed daily limitation on number of transactions on a same account is not removed, I won’t use any of the services provided by your company. ### 1/5 — This app is not helpful at all *2019-11-03, version 1.11* It just links you to the webpage without function of remembering your password. ### 1/5 — Useless piece of junk with no one attending *2019-02-26, version 1.10* Can you believe this is 2019 and this app still looks like 2009? Shame on you who maintain the app this is why you will be replaced by others like Alipay and WeChat one day!!! Get back to work! ### 1/5 — Please support face id for logging in *2019-02-17, version 1.10* Please update your app to support face id for logging in. This is not a newest technology and most of the app released by no matter bank, dinning club, other tools have already supported, except yours. Supporting face id for logging in can save user's time upon login, better security when logging in in a public place, better user experience, hence more people will to use. Please improve ## Most critical reviews (10 lowest-rated) ### 1/5 — Super stupid interface *2025-07-11, version 3.16* Super stupid interface! No user friendly at all ### 1/5 — Not user friendly *2024-03-27, version 3.9* 9 out of 10 times when you open it it tells you to update the app ### 1/5 — Cannot log in *2023-03-15, version 3.5* Cannot log in, please solve the problem. ### 1/5 — Set up nickname?? *2022-11-04, version 3.2* Why am I forced to set up a nickname? Btw, I used to settled most of my bills (for non credit card bills) using PPS, I basically quitter PPS now as I cannot log in my account before setting up a nickname ### 1/5 — Very bad *2022-10-25, version 3.2* Don’t know why always showed me to update the latest version. In fact, it is updated version already! I have no choice, can’t use mobile to pay, change back to use my computer to login to pay. ### 1/5 — Unable to use on iOS16 *2022-09-13, version 3.0* The iOS16 beta was out for months, and it finally comes to live. But the PPS dev team hasn’t taken action to cater the update and now it crashes on iOS16. Had tried reinstalling the app but still doesn’t work. Quite disappointed ### 1/5 — Cannot login - keep loading *2022-03-07, version 2.18* Cannot login - keep displaying “Internet Connection Failed Please check network settings”. But I can login other apps without any issue. ### 1/5 — Internet Connection Error *2022-01-26, version 2.18* The app experience is terrible. I cannot even log in now. Horrible! ### 1/5 — Rubbish *2021-12-10, version 2.16* The apps can’t open. Have to download once more and use only one time, then have to download again next time. What’s happening? ### 1/5 — Please fix the bugs *2021-11-30, version 2.16* This is the second time that I need to re-install ## Most praised reviews (10 highest-rated) ### 5/5 — No update, couldnt connect whole day *2022-12-24, version 3.3* ???? ### 5/5 — Couldn’t open the app *2018-11-26, version 1.8* I couldn’t open the app and use for more then 5m , I really want to know why ? Is it not support iPhone ? ### 4/5 — Can’t open after upgraded to IOS16 *2022-09-13, version 3.0* Can’t open after upgraded to IOS16 ### 4/5 — PPS *2019-04-09, version 1.11* Quite convenience, easy to use ### 3/5 — Face ID is a good start *2021-09-13, version 2.11* Finally seeing some development in this app. Although the web-based design is still terrible, the screens for Face ID are well designed. Hope to see a full native app soon. ### 3/5 — App name *2020-06-27, version 2.2* Don’t want an app name with Chinese and English together when the phone language is set to English, not quite in harmony with other apps. Please change from PPS繳費靈 to PPSHK or PPS Mobile. ### 3/5 — Can improve the screen resolution and the functionality *2019-01-15, version 1.8* I know this is non a profitable system, but please improve the screen size to modern iPhone standards and the navigation can be improved ### 2/5 — Has bugs *2020-01-20, version 2.0* The new version has bugs since it has been clashed and kept loading nonstop 2 times in a night and I have to deleted and reinstalled it again twice. ### 2/5 — A very outdated app with limited function *2019-11-20, version 1.11* I hate this app but I don't have much choice since it supports most of the payments in HK. Everytime I pressed on different tab I got logout n have to re-login. Also, on the login page I could only use the hand writing method to input, I cannot choose a different keyboard at all! Very outdated UI. ### 2/5 — Lazy work *2017-10-16, version 1.6* This is basically a web browser that goes to PPS web site. I’d just use my browser thank you. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-03.*