# Practo: Doctor Appointment App — user reviews > 180 indexed App Store user reviews of Practo by PRACTO TECHNOLOGIES PRIVATE LIMITED, rated 4.60/5 from 2,452 ratings. - Source: https://appshunter.io/ios/app/practo-doctor-appointment-app/id953772015/reviews - App overview in markdown: https://appshunter.io/ios/app/practo-doctor-appointment-app/id953772015.md - Rating breakdown: 5★ 1,975 · 4★ 288 · 3★ 65 · 2★ 32 · 1★ 92 ## What do users think of Practo? Overall sentiment: negative **Pros** - 🚀 Quick consultation - 💡 Convenient video calls - 👍 Useful app to find doctors **Cons** - 🐛 Video call issues - 🐛 Unreliable app performance - 🤖 Poor customer service - 💰 Overpriced services - 🤔 Random doctor assignment **Commonly reported bugs** - App crashes frequently - Unable to receive OTP - Chat functionality not working - Payments not processing correctly **Most requested features** - Allow user to choose preferred doctor - Improve video call stability - Enhance customer support ## Newest reviews (13 of 180) ### 1/5 — Super bad *2026-04-17, version 6.64.0* Practo is offering pathetic service. Package for 1 month or 1 year is just as bad as one can think. It hires low quality doctor. When you contact doctor, he is not even listen to your problem effectively. I felt like i am the one who is guiding the dr. instead of viceversa. Never ever use Practo or its package. ### 1/5 — You make account deletion complicated *2026-03-12, version 6.60* App crashes half the time. After making the payment I thought I will book an appointment an wait for doctor. No you have to keep me waiting for live connection. Then doctor gets connected and says share reports I share everything and then he says he will read everything and says he will call in 45 minutes. He calls and asks what is the issue I told him the issue and then he says where are the reports I had to repeat 5 times I have uploaded everything as per your request including my medical profile. It was so irritating to talk to the doctor who are not empathetic on what is actual problem of th patient and to suggest that go and consult an offline doctor. Whatever is required I have already done it and have prepared everything so that he can read (as I am afraid I might miss some thing on call explanation) but no he does not read it even though he mentioned he will read. Hey Practo you keep my consultation fee with you and the number of crashes that has happened in a span of 40 minutes you are a sham. Just do one favour please help me in deleting my Practo account as I never want to return. ### 3/5 — The audio and the video call connection was not working *2026-02-03, version 6.55* Firstly I wanted to chose a specific doctor from the list I was shown . Which worked differently after I made the payment. . I was assigned to a doctor on random basis from the list. Secondly , when a doctor got assigned , and I was shown an option to chat with her , the chat option did not work . Unclear if the doctor did not respond to my chats or my messages did not go through. Finally I got assigned to a different doctor available that time. Though I could chat with the doctor the video/audio calls option did work. Tried reaching customer care to sort the issue and I realised that they did not work after 9 pm leaving me to sort out the issue by myself. Finally after struggles at both end, the doctor was kind enough to share an alternate contact number on request where I could proceed with the consultation. Thanks to the doctor who came out of his way to make this happen. I am using Practo’s service after a long time and I must say my experience was not pleasant. Thanks ### 3/5 — Informative alerts *2026-01-30, version 6.55* Thank you for the informative alerts about new virus infections affecting humans. I’m very happy to have installed this app on my iPhone. Take care and keep us the good work ### 1/5 — Beware ❌❌❌❌ *2026-01-29* Never book a consultation on Practo if you don’t want to loose your money just like that. I booked a consultation for my sister on practo, the doctor was assigned, but the chat ended from the side of practo itself citing that doctor is not available. When i thought they would direct me to another doctor they are again asking me to pay a consultation fee. Mind you, we couldn’t even talk to the doctor for 1 second and the consultation was cancelled by practo. Now when i tried to use the help centre, it says consultation is ended and no refund would be provided to me. Practo is thugging people blatantly. I won’t let this go that easily, i would file a case even if this is what needed to refund my money. I have all the proofs, screenshots and messages, timing everything. But to get into such kind of problem is one thing, i urge everybody to avoid online consultation on such platform which has zero value for customer and want to take your money without providing service. Save yourself from scam **Developer response:** Hi, we are sorry to know that, and we would like to understand the issue. Please share your details at prac.to/contactus so that we can get in touch with you and address your concern. Thanks. ### 1/5 — Fraud website *2026-01-27, version 6.55* Dont use this site. They are a fraud they only take money and dont provide actual appointments. Best is they provide dakka gadi ( brakedown) ### 1/5 — Extremely Poor Consultation Experience *2026-01-24, version 6.55* Paid for a video consultation, but the doctor never answered the call. No video, no audio, no discussion. I shared all my reports and the doctor just prescribed medicines without any explanation. When I tried asking questions, he marked the consultation as complete and stopped responding. This is unprofessional and unacceptable, especially for a paid medical service. Felt completely cheated. Practo needs better quality control over doctors on its platform. ### 1/5 — No proper way to contact support . Assigns wrong doctor. *2026-01-05, version 6.51* I wanted a gastroenterologist and chose and paid for one but I was assigned a physician. I tried contact support but there on only predefined questions and the chat doesn’t let you contact anyone ### 1/5 — Worst Experience *2025-12-25, version 6.51* I had an appointment at 11:00 on 25/12/2025. I had waited for 30 minutes and no one joined. In chat there will be a lot sending repeated messages but no use. They just steal money from us . I didn’t get any doctor appointment even though I paid money. No customer care for contact. No refund. Very fake stupid guys just for stealing money. ### 1/5 — Most biased and fake review system *2025-08-24, version 6.45* Honest reviews are hidden, only positive reviews are surfaced for their paid clientele. Rating system is the worst i have seen i have in any app and i build apps. You can’t easily access your own reviews, if you want to access it will ask that it will delete old review without even seeing an opportunity to see it, then any truth you write about the doctor even when you can support with reports is hidden to protect the doctors. When you try to upload, it gets stuck there, no feedback if report is uploaded/ not uploaded with only option to cancel and you redo the entire process.. have done this 10 times over time.. the most biased, fake review system ### 1/5 — Useless Customer Support *2025-07-14, version 6.42* By far the worst app when it comes to customer support. If you end up being in a situation where you need help from application support, know that you will hang endlessly. My doctor had me undergo diagnostic tests of ₹5000 and after i shared the reports, she’s left me hanging and i don’t know what are the next steps. The ‘Chat with Us’ feature is ‘Chat with a Bot’ and it has been designed to end the chat without providing any real solution. Its like the business told the product development team that just make this chat-bot, build questions & responses so end-user spends about 2-3 minutes but there should be no definitive solutions and end-user should be forced to end the chat. ### 1/5 — USELESS CUSTOMER SERVICE *2025-07-13, version 6.42* Utterly Disappointed I booked a dental appointment through Practo on 13 July 2025 because the app flashed its bold “Practo Promise – ₹0 consultation fees.” Guess what? The moment I reached the hospital they demanded the full consultation charge anyway. I showed the receptionist the Practo screen; she shrugged and said, “Take it up with Practo.” So I tried. • In-app “support” = an infuriating chatbot that keeps parroting FAQs about prescription uploads, lab tests, and every irrelevant topic under the sun—except the illegal fee I was just forced to pay. • No human hand-off. No phone number. No escalation path. Just an endless loop of canned responses while my money—and patience—bleeds out. • Email? Still waiting for a reply. Apparently ₹0 means “₹0 accountability.” Why this matters Practo’s entire value proposition hinges on transparency and convenience. If the company can’t enforce its own “Promise,” it’s worse than useless—it’s misleading. I wasted time arguing at the clinic, paid a fee I’d budgeted to avoid, and then wasted even more time fighting a bot that treats real customers like beta-test data. Dear Practo, 1. Fix your “Promise”: If a hospital can override it, don’t advertise it. 2. Give us real support: A human chat or hotline for billing disputes is basic customer care, not a luxury feature. 3. Issue refunds proactively: The burden of proof shouldn’t be on the customer when your own app says ₹0. Until you address this, I’ll be warning friends and family to steer clear. A healthcare app that can’t keep a simple promise—or even answer a straightforward billing question—has no business handling anyone’s health-related bookings. ### 1/5 — Scam *2025-07-09, version 6.42* I paid two times in a same day but Doctor consultation was not given , they detected the money and cancelled my appointment. I am residing in UAE , I am going to register the complaint an definitely I am going to face them legally ## Most critical reviews (10 lowest-rated) ### 1/5 — Worst experience *2026-08-24, version 6.76.0* Fake things done now a days ### 1/5 — Worst app out there *2026-08-16, version 6.75.0* Your doctors have no manners, giving me advice to GOOGLE? What the hell???? ### 1/5 — App never works properly. *2026-08-14, version 6.74.0* I tried Practo app multiple times to consult doctors. There was no single time it worked without any issues. ### 1/5 — General hygiene *2026-08-04* The clinic hygiene is very poorly maintained the shelves where the implements are kept are not clean & tidy. There is no provision for patients to gargle their mouths, instead a suction tube is used whether that tube is changed every time it is to be used is not known. The patient has a right to know these things. Both rooms are decorated with cobweb which is very unbecoming of a dental clinic. The cost of my treatment when initially assessed was ₹18,000/- no one explained the break up of the cost. Besides this I was asked to pay for meds as and when it was given. When my treatment was completed I wound up paying ₹37,500/- & if I add the periodic cost of med I would have paid something like ₹40,000/-,which to me seemed very exorbitant. When estimates are given with a likelihood of an increase the patient must be told in advance. This was not done in my case. All in all my experience was of shock & disappointment. I do not think I will be inclined to recommend anyone to the clinic. Thank you ### 1/5 — Payment Made but Unable to Book Video Consultation *2026-07-25, version 6.73.0* I made the payment, but I was unable to book the video consultation. I emailed customer support, but I haven’t received any response, and the payment has not been refunded either. ### 1/5 — Can’t even sign up *2026-07-09, version 6.72.0* Won’t send Otp at all. ### 1/5 — Dr. Virendra Choudhary (Orthopedic) *2026-06-22, version 6.70.0* I had a very bad experience with Dr. Virendra Choudhary (Orthopedic). The consultation call ended within a minute, and the doctor suggested a prescription without properly listening to my actual condition. I paid ₹600 for the consultation, but it felt like I did not receive proper attention or care. Overall, it felt like a waste of time and money. ### 1/5 — Scamming with Shady User Experience *2026-06-13* My experience with Practo left me feeling misled rather than cared for. I booked a doctor consultation through the only booking flow presented in the app and was charged ₹600. Later, when I contacted support, I was told that I had booked a “Premium” consultation while an “Instant” consultation costing ₹300 also existed. The problem is that I was never clearly given that choice during the booking process. If users aren’t shown both options transparently, how are they supposed to make an informed decision? This isn’t about the ₹300 difference—it’s about trust and honesty in the user experience. Instead of acknowledging the issue, support hid behind technical terminology about booking types. It felt like the interface was designed to steer users toward the more expensive option rather than help them choose what best suits their needs. Healthcare platforms should prioritize transparency and patient welfare. Unfortunately, this experience made me feel that revenue generation was being placed above ethical design and customer trust. **Developer response:** Hi, we are sorry to know that, we would like to understand the issue. Kindly share your details at prac.to/contactus so that we can get in touch with you and address your concern. Thanks ### 1/5 — Concern about review transparency *2026-05-30* If you are planning to get treatment through this app, you may want to think carefully before proceeding. I also used it for treatment, but my health issue was not resolved by the doctor. After taking the prescribed medicines, I experienced problems that I later described in my patient story. But the real story starts here. In my experience, positive reviews seem to get approved very quickly, while patient stories that express genuine concerns or negative experiences do not always appear to be approved. This creates the impression that criticism is being filtered out, which can prevent patients from seeing a complete picture before making healthcare decisions. I believe platforms that provide healthcare-related services should be transparent and allow both positive and negative patient experiences to be shared fairly, as long as they are genuine and supported by evidence. Authorities should ensure that such platforms operate with appropriate transparency and accountability. **Developer response:** Hi, we are sorry to know that, we would like to understand the issue. Kindly share your details at prac.to/contactus so that we can get in touch with you and address your concern. Thanks ### 1/5 — Horrible app *2026-04-22, version 6.65.1* Horrible money grubbing zero support app. It literally has zero customer support. There should be a better alternative. ## Most praised reviews (10 highest-rated) ### 5/5 — Practo *2026-04-08, version 6.62* Great service ### 5/5 — Thank you Doctor *2026-02-12* “Dear Doctor, I truly don’t have enough words to express how grateful we are to you for safely bringing our baby boy into this world. From our very first visit until the day of delivery, you have been more than just a doctor — you have been a constant source of comfort, strength, and positivity. Your friendly nature, warm smile, and the way you patiently answered every small doubt made this entire journey so much easier for me. During delivery, your calm and confident presence gave me courage when I needed it the most. I always felt safe knowing I was in your caring and capable hands. You are not only an excellent and skilled doctor but also such a kind-hearted and approachable person. We feel truly blessed to have had you by our side in this most special chapter of our lives. Thank you for everything you have done for me and my baby — we will always remember you with gratitude and respect.” 💕 ### 5/5 — The only treatment & doctor that helped *2026-01-29* I came to her for something challenging- genetic hairloss and other anemia related issues. And was skeptical if at all anything will actually help but i was too desperate and wanted to try. Her prescribed medicines turned out to be thankfully the only one that worked after trying endless things. To clarify, It didn’t help dramatically but definitely noticeably which itself is great for something genetic. On doctors interaction front, she was quiet welcoming, supportive and simple to answer all queires. I have followed up with her for 3 months and will definitely stay in touch with her for future issues. ### 5/5 — Useful and mordern *2025-12-25, version 6.51* Some doctors are good and some not so much ### 5/5 — Poor experience with practo care plan *2025-12-21* I am extremely disappointed with the Practo Care plan I purchased yesterday. My very first appointment turned out to be a frustrating experience. I booked a consultation with Dr. Harini P. Shetty at Ovum Hospital, Kalyan Nagar, Bengaluru through the Practo app. However, upon reaching the hospital, the staff informed me that they no longer accept bookings from Practo, despite the appointment being available on the app. After a prolonged argument of nearly 30 minutes, I was asked to pay ₹950 as a consultation fee, and only then was I allowed to see the doctor. This completely defeated the purpose of purchasing the ₹2400 membership. Adding to the frustration, there was no immediate or effective customer support available through the app—no direct phone number and no clear way to reach a support agent via chat. Based on my poor first experience, I would strongly advise users to be cautious before purchasing this subscription. **Developer response:** Hi, we are sorry to know that, we would like to understand the issue. Kindly share your details at prac.to/contactus so that we can get in touch with you and address your concern. Thanks ### 5/5 — Excellent *2025-10-23, version 6.49* Very useful! ### 5/5 — Honest Review *2025-08-21, version 6.45* I had the worst experience ever during my consultation with Dr. Shruti Dhiya. From the moment the consultation started, she was rude, dismissive, and showed a complete lack of empathy or professionalism. Her responses were short and unhelpful, and it was clear she was irritated ,not just by the questions I asked, but seemingly by having to speak at all. She showed visible signs of frustration and didn’t offer any meaningful advice or recommendations throughout the appointment. I left the consultation feeling disrespected, unheard, and extremely disappointed. Healthcare professionals are expected to treat patients with respect and compassion, especially when we come in vulnerable and seeking help. Unfortunately, Dr. Dhiya failed completely in this regard. I would strongly advise others to consider a different doctor if they’re looking for proper care and a respectful experience. ### 5/5 — can’t sign up from Philippines *2025-06-14, version 6.40* help me sign up ### 5/5 — Great app *2025-04-22, version 6.36* Practo app is very crucial in case of medical emergencies. In our trip to Andaman me and wife both suffered stomach infection one after another and we were on remote islands. We sought video consultation with doctors at 2 am and 7am in morning. Doctors solved our cases and prescribed medicines which were available on Andaman Islands. We both got immediate relief.I don’t know what would have happened if Practo service like video consultation wouldn’t have been available. Seeking good doctors on remote islands would have been impossible for tourists like us. Thank you Practo for delivering results in time of our need. ### 5/5 — Visit at Dentalist- Kharadi *2024-09-13* Recently we visited Dentalist Dental Clinic for my son’s dental issues. Initially I was a bit concerned finding a good dental doctor. My Son was having pain and discomfort of wisdom tooth. On my friend’s recommendation I visited Dr Rohit of Dentalist. We were so delighted to get the utmost attention and service was really good beyond our imagination . A homely feel I must say and we were assured that nothing to worry and everything was explained well in detail. In less than half an hour the decayed tooth was extracted with so much of ease and comfort. Also post treatment care was explained very well about diet & care by Dr Rohit. The clinic is located in Kharadi at a convenient distance. I am Fully satisfied with the treatment by Dr Rohit and I can say he has now become our go to family clinic for any dental related issues. **Developer response:** Hi, thank you for taking the time to rate us, we really appreciate it. Stay Healthy! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*