# Preferred Bank Mobile — user reviews

> 10 indexed App Store user reviews of Preferred Bank Mobile by Preferred Bank, CA & NY, rated 4.70/5 from 468 ratings.

- Source: https://appshunter.io/ios/app/preferred-bank-mobile/id1360115907/reviews
- App overview in markdown: https://appshunter.io/ios/app/preferred-bank-mobile/id1360115907.md
- Rating breakdown: 5★ 395 · 4★ 33 · 3★ 13 · 2★ 5 · 1★ 22

## Most critical reviews (10 lowest-rated)

### 1/5 — Remote deposit

*2026-08-11*

The remote deposit service does not work reliably. Every time I have tried to use it, I have had to attempt the deposit at least 50 times before it finally goes through. I have contacted customer service for help, but unfortunately they have not been very helpful in resolving the issue.

For a banking service that should make depositing checks quick and convenient, this has been extremely frustrating and time-consuming. I would really like to see Preferred Bank address the reliability of their remote deposit system and provide better support when customers experience problems.

### 1/5 — Mobile Deposit is useless

*2025-03-28*

The mobile deposits function is useless. Always missing endorsements.

### 1/5 — Mobile deposit is useless.

*2023-10-09*

Mobile deposit is useless. Never be able to read my endorse on the back of the check. Even with black marker.

### 1/5 — user experience

*2023-09-15*

very hard to use

### 1/5 — Complete trash

*2021-03-02*

The most frustrating mobile app I’ve ever used. Tried signing in to receive a Zelle payment, app sends a confirmation code to my cell phone, except there is a 15 minute delay between when the code is sent and when I actually receive the code. Pressed send so many times because I couldn’t figure out what the issue was, ended up receiving 20 codes. Now I’m trying to send a zelle payment through the mobile app and I keep getting an error message. Beyond frustrating.

### 2/5 — WILL NOT INSTALL on my apple phone

*2026-06-02*

This new version SUCKS. It will not install on my apple phone.

### 2/5 — Horrible app

*2024-02-13*

Love the bank!  But it takes me 5-7 attempts to deposit a check because I am repeatedly getting a message that the app cannot read / find the endorsement on the back of my check (despite it being typed in 14 bold font). It’s so frustrating!

### 4/5 — Deposit fix. Use blue ink.

*2025-08-19*

Hated this app for the same reason as most other users, the deposit feature was horrible and I would try again and again to get a deposit to go through. Finally I tried blue ink for the endorsement and it worked perfectly. Still has trouble with the amount section errors but not too noticeable.

### 5/5 — Easy to use info fast

*2025-10-30*

App is easy to use including for remote deposits and gives you the info you want quick and easy

### 5/5 — Best services

*2020-11-25*

Simple, easy and effective, very professional staff members and services that I trust more than 25 years.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*