# Premera MyCare > Virtual healthcare access for medical, mental health, substance use, and physical therapy. (iPhone/iPad app by Premera Blue Cross.) - Source: https://appshunter.io/ios/app/premera-mycare/id1522382403 (this page in markdown: same URL + `.md`) - Developer: [Premera Blue Cross](https://appshunter.io/developer/464322434) - Category: Health & Fitness, Medical - Price: Free - Rating: 4.49/5 from 597 App Store ratings · 37 written reviews indexed - Age rating: 17+ - Requires: iOS 16.0 · 12 MB - Languages: English - Released: 2020-11-30 - Data updated: 2026-06-10 - Monetization: free with in-app purchases - User reviews in markdown: https://appshunter.io/ios/app/premera-mycare/id1522382403/reviews.md ## What is Premera MyCare? Premera MyCare offers members a single point of access to the in-network, virtual care options available in their plan. The app provides timely and personalized virtual care experiences in the following areas: Primary and urgent medical care Mental health care Substance use treatment Health management such as diabetes care and physical therapy Primary and urgent medical care Get on-demand, text-based and video-based care from board-certified doctors for common conditions, including (but not limited to): Cold, cough, and flu Urinary tract infections (UTI) Muscle sprains and strains Seasonal allergies, asthma, and respiratory issues Skin conditions, rashes, bites, and sunburn Nausea, stomach flu, and gastroenteritis General health questions Mental health Be your best self with convenient access to text- and video-based talk therapy. Access to psychologists and medication management is available. Substance use Access kind and respectful virtual addiction care to help you feel like your old self again. Address alcohol use disorder, opioid use disorder, and other addictions through virtual therapy and other treatment. Physical therapy Conveniently prevent and treat pain from anywhere. Get a video consultation with a physical therapist and a personalized plan with guided exercises. Note: Premera MyCare is not for medical emergencies. If your condition is life- or disability-threatening, call 911 or go to an emergency room. Refer to your benefit booklet to see whether your health plan includes access to Premera MyCare. © 2025 Premera Blue Cross is an independent licensee of the Blue Cross Blue Shield Association serving businesses and residents of Alaska and Washington State, excluding Clark County. Premera Blue Cross HMO is an independent licensee of the Blue Cross Blue Shield Association serving businesses and residents of Washington State, excluding Clark County. ## Key features - Virtual primary and urgent medical care - On-demand text and video consultations - Mental health therapy and medication management - Substance use disorder treatment - Virtual physical therapy consultations - Personalized care plans ## What do users think of Premera MyCare? Overall sentiment: negative **Pros** - 🚀 Quick and easy - 👍 Excellent service - 👍 Great doctor visit - 👍 Thorough and informative - 👍 Friendly and professional **Cons** - 🐛 Login/sign-in issues - 🐛 Crashes and doesn't work - 🐛 Forwarding to other apps - 🤕 Can't help with certain issues - 💰 Charges for limited service **Commonly reported bugs** - Login does not work - Teladoc feature doesn't load - Constant timeouts when booking appointments **Most requested features** - Link existing Teladoc account - More transparency on services provided ## Recent user reviews (10 of 37) All indexed reviews: https://appshunter.io/ios/app/premera-mycare/id1522382403/reviews.md ### 1/5 — Updates *2025-03-29* I been trying to log in into my account so hard, never had a problem until they updated their system. This is the last year I will be using blue cross blue shield with Premera ### 1/5 — Useless *2024-05-29, version 3.58* When I attempt to log in it tells me that I need to go to their website. Huh? So, what is the app for? Totally useless app. ### 1/5 — Nurse lines always waste 30 minutes of my time then *2024-03-16* Nurse lines always waste 30 minutes of my time then tells me to see a doctor. Always 100 questions, why save the answers about my medical history instead of spending 15 minuta on the phone about it, then 15 min in current systems, the 1 minute on telling me what to do is ALWAYS binary (1) go see a doctor, (2) wait a few days and go see a doctor. ### 1/5 — Log in does not work *2023-12-25, version 3.55* App does not work. Website does. just use MyChart!! ### 1/5 — Timed out every appointment *2023-10-16* First off anyone using this app isn’t in good health and isn’t feeling their best. When we aren’t feeling great we want things to be simple and easy. This app seemed like that with the on demand doctors. Well this app isn’t that. I just wasted over an hour trying to get an appointment setup with a doctor. Every time I would put all of my info in only to be kicked out when I hit the final submit button to send my symptoms to a doctor. The app doesn’t work. They now have my card info and other personal information despite not even being able to provide me with their advertised service. I’d give the app a 0/5 if it were possible. Truly a waste of my time, urgent care would be faster and just as cheap. ### 1/5 — Teladoc doesn’t load *2023-08-17, version 3.54* Click primary care, tries to load Teladoc, crashes and returns to previous page. ### 1/5 — Worthless *2023-07-27* I can NEVER login. I continually get the “something went wrong. It’s not you, it’s us”…error. I then have to use a browser. I’ve deleted and reinstalled so many times. I’m now deleting forever. ### 2/5 — Sign in to teladoc *2023-01-25, version 3.52* How do I link and existing teladoc account in the MyCare app. In the my care app it keeps asking me to activate teladoc but I already have an account. ### 1/5 — Not working *2023-01-08, version 3.51* First time I’ve used the app and it’s not working. With no other telehealth options I’m extremely frustrated. What’s the point of a benefit if it’s not useable. ### 1/5 — Have to set up a new account every time you want to see a doctor *2023-01-07, version 3.51* This app is not helpful in any way. Not sure if it’s a bug in the version I have (latest version as of 1/7/2023) There is no option to sign-in, only to sign up. I just want to set up a telehealth visit for my son and it won’t allow me to without setting up another account. I mean, I could keep setting up new email accounts but how is that helping? Please fix this so we can access the services we are paying for. ## Frequently asked questions about Premera MyCare ### What kind of medical care can I get through Premera MyCare? You can access virtual primary and urgent medical care for common conditions like colds, UTIs, skin issues, and allergies. The app also offers mental health support, substance use treatment, and physical therapy consultations. ### How do I connect with healthcare providers? You can connect with board-certified doctors and licensed therapists through on-demand text-based or video-based consultations. This allows for timely and personalized care from the convenience of your location. ### Is Premera MyCare free to use? The app itself is free to download and use. Access to the virtual care services depends on whether your specific Premera health plan includes coverage for these benefits. Refer to your benefit booklet for details. ### What if I have a medical emergency? Premera MyCare is not intended for medical emergencies. If you are experiencing a life- or disability-threatening condition, you should immediately call 911 or go to the nearest emergency room. ### What regions does Premera MyCare serve? Premera MyCare serves businesses and residents of Alaska and Washington State, excluding Clark County. Premera Blue Cross and Premera Blue Cross HMO are independent licensees of the Blue Cross Blue Shield Association. ## Version history (last 5 releases) ### 3.67 — 2025-05-16 • Minor bug fixes and enhancements Have feedback? Please reach out to: https://Premeralistens.com. Like the Premera MyCare app? Please rate it! ### 3.66 — 2025-02-27 • Preparation work for an optimized login flow Have feedback? Please reach out to: https://Premeralistens.com. Like the Premera MyCare app? Please rate it! ### 3.65 — 2025-02-24 • Preparation work for an optimized login flow Have feedback? Please reach out to: https://Premeralistens.com. Like the Premera MyCare app? Please rate it! ### 3.64 — 2025-02-03 • Bug fixes and design enhancements Have feedback? Please reach out to: https://Premeralistens.com. Like the Premera MyCare app? Please rate it! ### 3.63 — 2024-12-12 • Accessibility improvements Have feedback? Please reach out to: https://Premeralistens.com. Like the Premera MyCare app? Please rate it! ## More apps by Premera Blue Cross - [Premera](https://appshunter.io/ios/app/premera/id1139271535) - [myCare Alaska](https://appshunter.io/ios/app/mycare-alaska/id1465177633) All apps by Premera Blue Cross: https://appshunter.io/developer/464322434 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*