# Premera MyCare — user reviews > 37 indexed App Store user reviews of Premera MyCare by Premera Blue Cross, rated 4.49/5 from 597 ratings. - Source: https://appshunter.io/ios/app/premera-mycare/id1522382403/reviews - App overview in markdown: https://appshunter.io/ios/app/premera-mycare/id1522382403.md - Rating breakdown: 5★ 488 · 4★ 30 · 3★ 17 · 2★ 9 · 1★ 53 ## What do users think of Premera MyCare? Overall sentiment: negative **Pros** - 🚀 Quick and easy - 👍 Excellent service - 👍 Great doctor visit - 👍 Thorough and informative - 👍 Friendly and professional **Cons** - 🐛 Login/sign-in issues - 🐛 Crashes and doesn't work - 🐛 Forwarding to other apps - 🤕 Can't help with certain issues - 💰 Charges for limited service **Commonly reported bugs** - Login does not work - Teladoc feature doesn't load - Constant timeouts when booking appointments **Most requested features** - Link existing Teladoc account - More transparency on services provided ## Newest reviews (13 of 37) ### 2/5 — Sign in to teladoc *2023-01-25, version 3.52* How do I link and existing teladoc account in the MyCare app. In the my care app it keeps asking me to activate teladoc but I already have an account. ### 1/5 — No “virtual ID card as promised” *2022-10-03* Installed it because they claim it has “Digital ID card - show it at doctor visits”. Except it does not: there are virtual care options, and a “more” section with terms and conditions, “your rights” and such. The app is quite useless ### 1/5 — It forwards you to more apps *2022-07-05, version 3.4* It’s not even a thing. It will just forward you to outside services to download more apps or make more accounts. It’s a pain the butt. The 98 text dr options takes half an hour to get started. Same with dr on demand. It says “hassle free” immediate care. Yeah, nah it’s pretty useless. Just call any drs. Office or google it. This is a waste of time. Update: most of the accounts and apps if you read the disclaimers sounds like they give away all your info whenever they want. This is just absurd. ### 1/5 — Useless *2022-05-15, version 3.4* When you go to have a virtual visit it just directs you tot he App Store to download yet another app, another username and password. It is a useless app and they overcharge to begin with. I hate Health insurance. Pay more, get less. ### 1/5 — Eh *2022-03-23* It’s literally just an app containing links to other apps to actually do anything. The only thing this is good for is viewing your card. Would rather just use the website ### 1/5 — Scam *2021-09-08, version 2.58.1* Wasn’t at all what I expected ### 3/5 — Vidéo consultation are really needed *2021-09-01, version 2.58.0* See ### 1/5 — Can’t do much *2021-08-25* The doctors can’t do anything or won’t. Why have a service if you are going to just be giving advice a nurse can give. You’re a dr maybe don’t work for a company like this if you just want to practice as a nurse. I have an infection, I know I do… I have had this before but because the dr can’t examine me they weren’t able to do anything. Ok that’s fine, but don’t have an app that charges me, my insurance etc for a visit when you are strapped and can’t do anything without examining a patient. I’d say working from home isn’t working for you and definitely not your patients, maybe get a job in urgent care. **Developer response:** Thank you for sharing your feedback. We're sorry to hear that you're unhappy with your visit experience. 98point6 board-certified physicians are able to diagnose and treat a wide variety of conditions, while also giving you expert guidance and trusted reassurance. Patient well-being is the clinic’s utmost priority and occasionally a physician will refer a patient to seek in-person care if they believe it’s the safest and most effective treatment plan. You can learn more about what 98point6 treats at https://www.98point6.com/what-we-treat/. If you have any questions about the service, please don't hesitate to reach out to the 98point6 customer support team at 866-657-7991 or email support@98point6.com. ### 1/5 — Too simplified *2021-08-18, version 2.57.0* This app needs to provide information telling patients what this virtual medical platform/providers can and can’t do to help their patients. I just wasted $40 for a doctor to tell me he can’t help me. ### 1/5 — Notifications are silent!!! *2021-08-08, version 2.56.0* So ### 1/5 — Or a video visit *2021-08-06, version 2.56.0* It’s all through texting which is a hassle ### 1/5 — Overall experience bad *2021-08-02, version 2.55.0* I wait ### 2/5 — Will be charged when you can’t be helped. *2021-06-09* Was frustrating to be charged 30$ to be told that they couldn’t help me and I would need to see an in person doctor. **Developer response:** Thank you for taking the time to share your feedback. We understand your frustration and we're sorry to hear that you are disappointed with your experience. Patient well-being is the clinic’s utmost priority and as a result, 98point6 physicians will always refer patients to seek in-person care if they believe it’s the safest and most effective treatment plan for that patient. We encourage you to reach out to the 98point6 support team at 866-657-7991 or email support@98point6.com if you have any additional questions. They will be happy to address your concerns in more detail. ## Most critical reviews (10 lowest-rated) ### 1/5 — Updates *2025-03-29* I been trying to log in into my account so hard, never had a problem until they updated their system. This is the last year I will be using blue cross blue shield with Premera ### 1/5 — Useless *2024-05-29, version 3.58* When I attempt to log in it tells me that I need to go to their website. Huh? So, what is the app for? Totally useless app. ### 1/5 — Nurse lines always waste 30 minutes of my time then *2024-03-16* Nurse lines always waste 30 minutes of my time then tells me to see a doctor. Always 100 questions, why save the answers about my medical history instead of spending 15 minuta on the phone about it, then 15 min in current systems, the 1 minute on telling me what to do is ALWAYS binary (1) go see a doctor, (2) wait a few days and go see a doctor. ### 1/5 — Log in does not work *2023-12-25, version 3.55* App does not work. Website does. just use MyChart!! ### 1/5 — Timed out every appointment *2023-10-16* First off anyone using this app isn’t in good health and isn’t feeling their best. When we aren’t feeling great we want things to be simple and easy. This app seemed like that with the on demand doctors. Well this app isn’t that. I just wasted over an hour trying to get an appointment setup with a doctor. Every time I would put all of my info in only to be kicked out when I hit the final submit button to send my symptoms to a doctor. The app doesn’t work. They now have my card info and other personal information despite not even being able to provide me with their advertised service. I’d give the app a 0/5 if it were possible. Truly a waste of my time, urgent care would be faster and just as cheap. ### 1/5 — Teladoc doesn’t load *2023-08-17, version 3.54* Click primary care, tries to load Teladoc, crashes and returns to previous page. ### 1/5 — Worthless *2023-07-27* I can NEVER login. I continually get the “something went wrong. It’s not you, it’s us”…error. I then have to use a browser. I’ve deleted and reinstalled so many times. I’m now deleting forever. ### 1/5 — Not working *2023-01-08, version 3.51* First time I’ve used the app and it’s not working. With no other telehealth options I’m extremely frustrated. What’s the point of a benefit if it’s not useable. ### 1/5 — Have to set up a new account every time you want to see a doctor *2023-01-07, version 3.51* This app is not helpful in any way. Not sure if it’s a bug in the version I have (latest version as of 1/7/2023) There is no option to sign-in, only to sign up. I just want to set up a telehealth visit for my son and it won’t allow me to without setting up another account. I mean, I could keep setting up new email accounts but how is that helping? Please fix this so we can access the services we are paying for. ### 1/5 — Does not work for individual plans *2022-11-03* This app looks nice but if you have an individual plan you are out of luck. That’s a really shame since I pay so much for insurance in the first place. ## Most praised reviews (10 highest-rated) ### 5/5 — They were here for me at 4am 👍🏼👍🏼 A+ *2021-09-23* I got beat up at a 7-11 by a random lady that refused to wear a mask at 2 in the morning. I have ptsd and I was having a hard time getting it out of my head. I got to talk to someone who sent me resources for therapists and they are checking in on me later. They really are 24/7 CARE. thank you so much ### 5/5 — Excelente atención, doctora muy atenta. *2021-06-28, version 2.53.0* Excelente ### 5/5 — Quick and helpful! *2021-06-14* Always so helpful and quick to help! ### 5/5 — Fast amazing path to care *2021-06-09* Quick and easy. App is intelligent and connects u with real doc who was able to send in prescription right in the moment. So much better than going to a clinic. ### 5/5 — Thanks for the help *2021-04-29* The doctor was very thorough and informative. I really appreciate the help! ### 5/5 — Great Service!!! *2021-02-17* Excellent service, highly recommend!! ### 5/5 — Doctor was great *2021-01-18, version 2.41.0* She was great :) ### 5/5 — Great First Experience *2021-01-16* I am really impressed with the care I received from Dr. Chen. She was very professional and informative! The app was easy to use and I was able to get care right away! I will definitely use it again! ### 5/5 — Great experience *2021-01-04, version 2.41.0* Very Easy registration and great doctor visit. ### 5/5 — Very quick and reliable *2021-01-02* I started my chat with a real doctor and received high-quality service and friendliness. I received good care, I highly recommend this service. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*