# Premera — user reviews > 158 indexed App Store user reviews of Premera by Premera Blue Cross, rated 1.77/5 from 383 ratings. - Source: https://appshunter.io/ios/app/premera/id1139271535/reviews - App overview in markdown: https://appshunter.io/ios/app/premera/id1139271535.md - Rating breakdown: 5★ 41 · 4★ 15 · 3★ 22 · 2★ 34 · 1★ 260 ## What do users think of Premera? Overall sentiment: negative **Pros** - 🚀 Fast and user-friendly interface - 💡 Helpful virtual care options **Cons** - 🐛 Login issues and account access problems - 🚫 Lack of support for Medicare and individual plans - 🚫 Provider search functionality not working - 🚫 No Apple Wallet integration **Commonly reported bugs** - Constant login failures and account access problems - Provider search feature not functioning properly - App crashes and freezes on various user actions **Most requested features** - Add Apple Wallet support for insurance card - Improve provider search and directory accuracy - Expand coverage to include Medicare and individual plans ## Newest reviews (19 of 158) ### 1/5 — It doesn’t sign in *2026-01-09, version 2.87* It doesn’t sign in to my account. I put the same user name and password and the app asked me my personal information. I put everything correctly and it says it can’t find me. Garbage app ### 1/5 — No Medicare plans? *2026-01-02, version 2.86* Looks like a poor app but wouldn’t know because it doesn’t cover any Medicare plans!! WTH! Never heard of an insurance plan with no app. Premera, get this app working for your Medicare customers! ### 1/5 — A Joke *2025-12-31, version 2.86* The app only works with employer plans. How can Premera NOT have an app for individual and Medicare plans?!? Unbelievable in this day and age. ### 1/5 — App doesn’t work for individuals *2025-12-27, version 2.85* The app only works for people on corporate plans. One star for making us plebes need to go to the website. ### 2/5 — Passkey login experience is a major regression *2025-12-20, version 2.85* Please restore Face ID to log in. It takes a bunch of clicks to get in every time I open the app now. ### 1/5 — Can’t open claims on the app *2025-12-07, version 2.83* It’s impossible to open claims information on the app. It keeps showing tap to retry ### 1/5 — App doesn’t serve all of Premera’s customers *2025-12-04, version 2.83* I can’t give it more than one star, because I have no idea what it does. I have the Medicare supplement, but the app does not support customers like me. I have no idea why we’re not included. Do they think people over 65 don’t know how to use apps? ### 1/5 — what the heck *2025-12-03, version 2.83* The provider search bar does not work. Tells me there’s no clinics in any specialty within 20 miles of me. Lol ### 1/5 — Update your info *2025-11-03, version 2.83* I’ve looked up different providers and have had the worst luck. We were on vacation and got sick. I looked up “in-network” walk in clinics around us. I found 2 near us and 2 further away. The first wasn’t open anymore, the second was a hospital. I drove further away to find another permanently closed and the fourth was vaccinations only. We eventually drove close to 2 hours away to a Walgreens clinic that was an absolute joke. We were the only patient and they would only see one of us. The office was the size of my closet. How difficult is it going to be to find a specialist? Customer service takes forever and send you all over the place. I thought the app would be much easier. I was clearly wrong. ### 1/5 — Extremely disappointing *2025-10-23, version 2.83* Wow. It has 1 job and it can’t even do that. Every time I try to search for care providers, it gives me an error message. Why even have that feature if it doesn’t work? Ridiculous. ### 1/5 — App doesn’t serve all of Premera’s customers *2025-10-17, version 2.83* I can’t give it more than one star, because I have no idea what it does. I have the Medicare supplement, in the app does not support customers like me. I have no idea why we’re not included. Do they think people over 65 don’t know how to use apps? ### 1/5 — No apple wallet option *2025-10-05, version 2.83* Everyone has apple wallet integration these days. Can I please have my cards in the wallet app? ### 1/5 — APP IS WORTHLESS *2025-10-01* I truly hate this app, which in turn makes me hate Premera. I’m trying to find a new provider and their map to search does not work. I’ve even tried their browser version and worthless. Now I’m going to have to call Premera and go thru the process of having someone ready all the available providers and I’ll have to search on my end as to where they are and if they offer what I need. How is this possible for something so basic is impossible to use in 2025? And the fact that this app has had major issues for since I’ve been a part of Premera just adds to my frustration. Open enrollment is coming up and I’m seriously question whether Premera will be my provider. ### 2/5 — Can’t be used with Medicare supplement plan *2025-08-18, version 2.80* This app needs to be updated for use with Medicare supplement plans. I want to be able to see my Explanation of Benefits in the app. If you don’t support Medicare supplement plans, the least you could do add a note to the opening screen of the app to explain this so I don’t spend two hours like I did today with Customer Service trying to figure this out. ### 3/5 — Please Add Apple Wallet Support *2025-08-17, version 2.80* Overall the app works well, but would be much more convenient if I could add my membership card to Apple Wallet. ### 3/5 — Does not show my id card *2025-08-14, version 2.78* This app does not show my id card. ### 1/5 — Bad app *2025-08-07, version 2.78* The app will not let me register. ### 3/5 — No Apple Wallet support *2025-07-23, version 2.77* It’s great that the app shows a digital copy of my insurance card and I can download the image to my Photos. Why not take the extra step of supporting download to the Apple Wallet? Pls take this as a feature request, not a criticism. ### 1/5 — Log In is Now a Pain *2025-06-13, version 2.76* So called upgrade to log in makes it far more difficult than it was previously to use this app ## Most critical reviews (10 lowest-rated) ### 1/5 — not user friendly and broken *2026-06-26, version 2.90* very bad interface and couldn't find my account. Totally different from the webpage. ### 1/5 — Something went wrong *2026-06-07, version 2.90* No matter what version of the app I try I get the error: “It’s not you, it’s us. We’re working to fix the problem. Please try again later.” ### 1/5 — The app is trash *2026-04-10, version 2.89* Not to mention that we have to login every time opening the app despite clicking remember me, after the new update, the app can’t even find my account, and asking me to link my account after logging in, and what’s worse? It says the information I provided is not correct but they are absolutely correct. Don’t even want to get to the UI part when inputting numbers, I’m not able to click continue because the number keypad block the view. Is vibe coding causing so many issues? ### 1/5 — Once again, app doesn’t work *2026-04-09, version 2.89* It’s exhausting being a Premera member - their technology rarely works. I don’t understand why it’s so difficult to have an app that works. I’ve been trying to do a medical provider search, both in the app and online but continue to get error messages. Please, fix your tech Premera. PLEASE ### 1/5 — Million dollar trash *2026-04-01, version 2.89* My first question is; why have an app if it’s going to open a website within it to operate? Premera is probably a multi billion dollar insurance agency and I’m sure ontop of being a statistically average medical insurance company (we all know). They choose to spend zero dollars on an app that has the capability of both reducing calls to their call centers and increasing their customers satisfaction by feeling taken care of. Absolutly abismal but I shouldn’t have thought any higher of any American insurance agency. ### 1/5 — Overall - really bad mobile app *2026-03-24, version 2.89* They need urgent modifications to this app. Why do i need to log in every time? ### 1/5 — This app sucks *2026-03-17, version 2.88* I have been trying to login for weeks and each time I try it says something went wrong. Or email or passcode doesn’t match. Truly awful app. ### 1/5 — Worst app ever *2026-02-27, version 2.88* Considering how expensive this company is, this is a worthless app. Don’t install it. You are better off just logging onto Premera.com. Still a very poor online experience, but at least it (sort of) works ### 1/5 — App is not working please fix *2026-02-26, version 2.88* The app is not working for a few months. Please fix it. ### 1/5 — Not helpful *2026-01-20, version 2.88* This app constantly tells me I need to create an account online. I do however have an online account and that is where I will conduct my business as this app may be more aggravating than the company and industry is attempts to serve. ## Most praised reviews (10 highest-rated) ### 5/5 — Love the Premera app! *2021-08-16, version 2.42* The new virtual options under Find Care are super helpful during a pandemic!! Thank you Premera Blue Cross!! ### 5/5 — A useful and well made app *2018-04-13* Very impressed with this app! It has all the information I want with a great design, and it's a solid app. I use it pretty regularly and have never had a problem. I'm glad to see that it's getting better too with lots of updates. Good job job Premera! ### 5/5 — ID card, claims and more *2018-02-19, version 2.11* I don’t have to carry my health insurance card in my wallet anymore! It’s also nice to have claims in the app so I dont have to wait for EOBs in the mail. ### 5/5 — Five Stars! *2018-01-17, version 2.10* This is FAR better and more accurate than the normal website. Really straightforward and user friendly. ### 4/5 — The app is fine. Basic but fine. *2026-05-20, version 2.90* Can’t pay bills or any of that, but it shows my account info, has a provider search tool, and… yeah. It exists. I use MyChart for my medical messages and memos, even if to pay copays. I never open my Premera app. It’d be better as a downloadable document though. Super happy about the gender affirming healthcare I get. I have beef against the American healthcare system, but while I’m trapped, Premera made me feel much better about myself by covering procedures and medications that have made me quite simply a better and more pleasant and hopeful person. HRT saves lives, and Premera has kinda been saving mine since April 2024. ### 4/5 — Great app but needs virtual card for Apple wallet *2024-09-28, version 2.67* The app is functional, but it’d be great if you could allow the virtual insurance card to be added to Apple wallet. ### 4/5 — Filters *2021-05-24, version 2.42* I need filter the doctor by language. Thanks for your help ### 4/5 — Apple Wallet *2020-01-23, version 2.25* Please make a card version for Apple wallet. My OCD goes crazy because I have my other medical cards in there besides this one. It’s 2020 this should be a thing! ### 4/5 — Feature request: More useful phone numbers *2019-09-17, version 2.23* App seems good in my first 5 minutes of use. It would be great to have more useful phone numbers in there like the medical advice line. ### 4/5 — Faxing to doc *2019-09-12, version 2.23* How can I fax my Premera ID to my doctor? I was told on by customer service that I would be able to fax it through the app. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-27.*