# Premier Smart — user reviews > 72 indexed App Store user reviews of Premier Smart by Premier Accessory Group, rated 4.70/5 from 4,681 ratings. - Source: https://appshunter.io/ios/app/premier-smart/id1470040042/reviews - App overview in markdown: https://appshunter.io/ios/app/premier-smart/id1470040042.md - Rating breakdown: 5★ 3,805 · 4★ 496 · 3★ 208 · 2★ 52 · 1★ 120 ## What do users think of Premier Smart? Overall sentiment: negative **Pros** - 👍 User-friendly interface - 🚀 Good camera quality - 💡 Useful features like motion detection and night vision - 🔒 Secure connection **Cons** - 🐛 Frequent crashes and app not opening - 🔌 Connectivity issues with WiFi and device going offline - 🔋 Battery life concerns - ⚠️ Poor customer support and lack of updates **Commonly reported bugs** - App crashing on launch - Connectivity issues with cameras - Motion detection not working as expected - Playback history and data loss **Most requested features** - Improve app stability and reduce crashes - Add battery-powered option for easier installation - Expand compatibility with 5GHz WiFi networks - Enhance motion detection and notification features ## Newest reviews (11 of 72) ### 2/5 — app doesn’t work anymore *2025-08-24, version 1.1.9* it tells me to give access to my bluetooth accessibility in settings but it has to request it first and it just doesn’t i got in about 3 months with my led bulb before the app stopped working and it’s so sad cause now all it is is a bulb that never burns out ### 3/5 — Does not notify me of movement *2025-03-06, version 1.1.9* This was easy to set up easy to connect to the Internet. I love that it’s a full color camera, but it’s pretty much useless for security if it doesn’t notify me when movement has been detected it sends a notification inside the app, but no banner or tone on my phone. I had used this camera in my home in the past and it worked flawlessly but now that I’ve set it up again it is not giving the audible notification. I’ve made sure all the proper boxes are checked the settings for the app within my phone the settings within the app and still nothing. Any help would be greatly appreciated. ### 2/5 — No notifications *2024-12-12, version 1.1.8* None of the motion notifications or alerts notifications are working whatsoever, I even tried to reinstall app ### 2/5 — Notifications stopped *2024-11-06, version 1.1.8* App worked fine for a long time but out of the blue it stopped notifying me when cameras would alert. Tried everything even contacted support for help and never got any feedback. App seriously needs to be updated. Crashes constantly. ### 4/5 — Very good *2022-11-15, version 1.1.6* Very good app and camera set up for a not too bad price. My only complaint is it does not show up in the settings for notifications. I believe you’re supposed to be able to have it alert you when there’s motion, but that feature doesn’t seem to be accessible. ### 3/5 — Nosie *2022-06-15, version 1.1.5* Can’t hear live video ### 3/5 — Sometimes doesn’t work. *2021-12-03, version 1.1.5* Sometimes starts beeping for no reason ### 4/5 — Good *2021-11-15, version 1.1.2* Good product would be 100 times better if it was battery powered for easier install. However still good product and great picture. ### 1/5 — Upgrade *2021-09-11, version 1.1.2* Need better view need to hear better to ### 1/5 — What a waste of money *2021-08-31, version 1.1.2* I have several of their cameras and after this past week will not be buying anything else this company makes. I would give negative stars if I could. I have called and sent feedback on a device everyday for over a week now and got no phone calls back. Customer service is an answering company that clearly doesn’t send any messages or Premier just doesn’t have a customer service department. Do yourself a favor and return your items now while you can. I bought a doorbell brand new from the store and am getting an error about it being linked to another account and can’t even get that fixed. I would hate to see what a few issue would look like getting through. DON’T BUY THIS COMPANIES PRODUCT YOU HAVE ZERO SUPPORT EVEN ON THEOR ERRORS. WASTE OF TIME AND MONEY THERE ARE OLENTY OF OTHER COMPANY WITH BETTER SERVICE AT THE SAME PRICE ### 1/5 — Dumb *2021-08-26, version 1.1.2* So I got one of the lights that links to your phone through the WiFi using this app, but anytime I try and open the app it won’t do anything it takes the screen up and then closes down again without letting me do anything at all ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible *2026-01-22, version 1.2.0* Won’t let you renew for a single camera, monthly plan. Tries to get you to subscribe to subscriptions you don’t need. Don’t even bother. ### 1/5 — No notifications from the camera *2025-03-05, version 1.1.9* Earlier on iOS 17 it used to send out notifications when it had motion but now after iOS 18, there is no notification. I have notifications enabled but still nothing. I reinstalled the app but still the same issue. Developer, please fix this and send the update. ### 1/5 — Hmm *2025-01-11, version 1.1.9* The camera was working great all of a sudden I’m not getting notifications all of them are turned on but I’m still not getting them . My app and phone is updated how can I fix this? ### 1/5 — Data jackers *2023-04-15, version 1.1.7* Complete garbage. This is the only FREE APP, that will not let me download until they have my credit card info. Someone needs to answer as to why my credit card and banking info are so important to the developer when I don’t have any intent on using the paid services. I’ll be sending this product back ### 1/5 — Pain to set up *2022-09-24, version 1.1.6* Cool idea but won’t connect until I contact my Wi-Fi company and get help resetting my router? Seriously…. Smart is the last word I’d use for this. So for now I have an extremely bright white light that cost me $20…. I work 10-12 hour days, too tired to spend extra time on this cr*p. Just like cameras I bought that constantly disconnect and taking an excruciatingly long time to reconnect and now just sit there collecting dust. I’ll be returning this tomorrow. ### 1/5 — Poor quality service *2022-06-21, version 1.1.5* This app is only concerned with tracking your location. Correct wi-fi and password, located right next to the router, light is blinking, tried 8 times and nothing. But guess what? Continually tracking my location. I will return the item to the store ### 1/5 — MY LIGHT WONT PAIR *2022-01-03, version 1.1.5* this is stupid i have been trying to connect my smart bulb for about 45 min and it’s not connecting very disappointed ### 1/5 — Help Restore my Device. I need my playback history and my album *2021-12-03, version 1.1.5* All my data is Gone. No saved videos no playback. Nothing. I can’t even see my playback. From last month. It’s nothing there it is still not picking up anything ### 1/5 — Took a dive *2021-10-07, version 1.1.2* I This app was better before the update, now when I have it loaded on my tablet and I go to turn for a larger view, it just zooms in further and won’t go full screen ### 1/5 — Doesn’t find anything *2021-09-29, version 1.1.2* I’m literally sitting next to my surveillance camera and I paid for the upgrade and it says it’s not detecting anything. The device doesn’t even show up on the scan. Infared light. Turned on. This app found nothing. Waste of money. ## Most praised reviews (10 highest-rated) ### 5/5 — Alex rivera *2025-03-02, version 1.1.9* Alianza1 ### 5/5 — App won’t open *2022-12-19, version 1.1.6* When I click the icon for this app, it take me directly back to my home page. ### 5/5 — Home camera *2022-02-14, version 1.1.5* It’s very good and clear but the battery needs to last longer that’s all ### 5/5 — Great cameras *2022-02-12, version 1.1.5* Great cameras. I bought 2 cameras 2 years ago and they still work perfectly. ### 5/5 — Very Simple and Conducive To My LifeStyle *2022-01-25, version 1.1.5* Very simple and conducive to my lifestyle very user-friendly interface and night vision works great as well as the motion detection software I like the product I get a five stars ### 5/5 — Awesome camera *2022-01-20, version 1.1.5* Cheap and works great couldn’t b more happy with it ### 5/5 — Love *2022-01-15, version 1.1.5* I love this app it is so user-friendly and accurate ### 5/5 — Excelente *2021-11-09, version 1.1.2* Muy buena aplicación la resolución de las imágenes es excelente Gracias ### 5/5 — Premier smart *2021-08-15, version 1.1.2* Awesome service ### 5/5 — Love it *2021-08-12, version 1.1.2* I love it and my wife love it because we can keep our kids safe and we can have fun with them talking back and forth --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-21.*