# Preply - Language Learning App — user reviews > 2,117 indexed App Store user reviews of Preply by Preply Inc., rated 4.80/5 from 44,030 ratings. - Source: https://appshunter.io/ios/app/preply-language-learning-app/id1352790442/reviews - App overview in markdown: https://appshunter.io/ios/app/preply-language-learning-app/id1352790442.md - Rating breakdown: 5★ 40,675 · 4★ 1,683 · 3★ 489 · 2★ 242 · 1★ 941 ## What do users think of Preply? Overall sentiment: mixed **Pros** - 🚀 Great app for learning languages - 👍 Easy to use and navigate - 💡 Flexible scheduling and wide range of tutors - 🤩 Excellent tutors who are patient and knowledgeable - 📚 Helpful lesson materials and resources **Cons** - 🐛 Technical issues with the app, including freezing, crashing, and audio/video problems - 🤑 Concerns about the subscription model and hidden fees - 💤 Lack of customer support responsiveness - 🤯 Frustration with tutors canceling or not showing up for lessons - 🤖 Complaints about the app's user interface and navigation **Commonly reported bugs** - Lessons not properly credited or refunded - Inability to transfer lesson credits between tutors - Automatic subscription renewals without user consent - Inconsistent app functionality across devices - Tutor profiles and availability not accurately reflected **Most requested features** - Calendar integration and scheduling improvements - Better note-taking and lesson history features - Ability to purchase individual lessons instead of subscriptions - Improved customer support and communication channels - More robust tutor vetting and quality control ## Newest reviews (10 of 2,117) ### 4/5 — Lee Mo llllllloke lo lol yum m occult m z *2026-09-02* Mmmnk jmkk ### 4/5 — Why not 4 and not 5 stars then read this! *2026-08-27, version 6.137.0* I really like Preply I rated Preply a 4/5 stars only because I don’t really like how if you cancel less than 12 hours ahead you don’t get refunded. I mean what if u felt sick or came home from school understanding the topic and don’t need help so u don’t need to spend money on a class. I just think it should be like an hour or 2 instead of 12 other than that it’s a really great app! ### 4/5 — Preply app in Brazil *2026-08-25* The app is good enough, with actual reliable tutors and the payment is safe. I found two very good, patient and kind teachers of korean and japanese. But sometimes when my internet crashes while I am trying to write a message to my tutor, or for some other unknown reason, Preply simply deletes the audio or message I was writing or even the last audio I had already sent, and that’s frustrating. Also, the Brazilian app version doesn’t have the advertised practice part of the app for revision of vocabulary, and I’d appreciate it if that functionality was included in the app here in Brazil. Otherwise, this 1 on 1 tutoring method has helped me to gain real motivation and actual progress in the language I am studying, thus boosting my confidence and my international communication skills using English as an intermediate language to learn other languages. The app even includes other subjects such as Ancient Greek, AI, Game Development, etc for you to study, because there are tutors for a very big range of subjects and learning skills. Congratulations on a very complete app! I hope it gets better and better and I am rooting for the tutors to actually be able to live from their income on the app, for them to be trained to be considerate and patient as teachers, and for the developmental team behind this learning app to thrive a lot! Cheers for you all, Preply contributors! 🫡👏🏼🙌🏼 ### 2/5 — subscription based—SAVE YOUR MONEY FOR ELSEWHERE. *2026-08-23, version 6.137.0* While the tutors are affordable and talented, the app is based off of a subscription. You have to subscribe to a tutor to have lessons. If you have too many lessons, they expire within 28 days, or you have to use this complex workaround system where you are constantly scheduling, cancelling, and rescheduling your lessons for later dates so that you don’t waste your money. This is very unfortunate for you, and for your tutor, as it makes their schedule more variable and complex and breaks trust. SAVE YOUR MONEY. Find something else that is affordable, easier, and more relational. ### 2/5 — Balance *2026-08-20, version 6.137.0* I had a bad experience where my balance was lost and they won’t return it back to you. So be careful. ### 2/5 — App has tons of issues *2026-08-17, version 6.137.0* I haven’t even had a lesson yet. I’m on my second tutor - the first one had some kind of technical issue after our initial meeting to set up sessions and disappeared entirely off of the platform!!! Now I’ve set up lessons with another & apparently there is a 7 hour time difference between us that the app didn’t indicate?? This is a mess. ### 5/5 — Cours avec Khadija *2026-08-13* C’était un plaisir de faire une séance avec Khadija. Elle sait nous mettre en confiance pour oser échanger, elle est très pédagogue et bienveillante. J’ai très apprécié le suivi après la séance, avec l’envoi d’une fiche résumée du cours. Je continuerai à prendre des cours pour moi et par la suite pour mes enfants. Je suis ravie de sa prestation et n’hésiterais pas à la recommander à mon entourage ⭐️⭐️⭐️⭐️⭐️ Merci Khadija, en espérant maîtriser le darija avec aisance! ### 4/5 — Alright *2026-08-13, version 6.136.2* Would be great if the app on macOS could fit the screen instead of having the app with two blank sides. ### 5/5 — App is a winner *2026-08-13, version 6.136.2* Great app - made it so easy to find a Greek tutor and I’m absolutely smashing it now. Highly recommend ### 4/5 — Good app *2026-08-12, version 6.136.2* Good app overall just wanted to give a suggestion can you make the board interaction bigger than the camera picture or maybe floating camera so my kids can see full presentation and interact with the teacher on the writing please? ## Most critical reviews (10 lowest-rated) ### 1/5 — Notifications uncustomizable *2026-09-05* Max time for a notification is 14 hours before a lesson which is useless when the lesson is at 6pm. I don’t check notifications at night but. So I end up losing lessons ### 1/5 — Do not trust! Very very bad payment policies! *2026-09-02* They are more interested in charging than anything else! I took just one lesson and the rest didn’t work out cos it was all over the place! I asked for refund for lessons not taken but they refused. Also, be careful about auto renewal! Whatever you do, please do not use this app! Horrible! Horrific! Horrendous! ### 1/5 — Bad policy *2026-08-31* The app works relatively well, I disagree with the fact that if for any reason such is an emergency you are not in the class on time you loose the money. You have to cancel or reschedule it 12 hours before, unless the tutor offers you an external solution. Bad policy on the platform. ### 1/5 — Do not trust *2026-08-25* ⭐ 1 Star — Extremely Unprofessional Experience with Boubacar D. on Preply I joined Preply with the genuine intention of learning French and booked a class with tutor Boubacar D. Unfortunately, what happened was extremely disappointing and, in my opinion, completely unprofessional. The class was cancelled at the last minute, after I had already made time in my schedule for the lesson. When I questioned the cancellation, I was told that the student had requested it. I did not request the cancellation, so this explanation was very frustrating and unacceptable. As a student, I expect a tutor to be honest, reliable, and respectful of my time. If a tutor cannot attend a scheduled class, the minimum expectation is clear and truthful communication—not blaming the student for something they did not request. This experience made me question the professionalism and reliability of this tutor. Students are paying for a service and investing their valuable time into learning. Last-minute cancellations and misleading explanations should not be treated as acceptable. Preply should seriously review this kind of behaviour and hold tutors accountable for respecting students and their schedules. I joined the platform to learn French, not to deal with unnecessary cancellations and explanations that do not match what actually happened. Based on my experience, I would not recommend Boubacar D. to other students. I hope Preply takes this feedback seriously and ensures that students receive the professional service they are paying for. ### 1/5 — Scammers on preply *2026-08-23, version 6.137.0* A lot of tutors are scammers who take your money anddont deliver lessons ### 1/5 — Costumer service Rudely *2026-08-20* Preply was good 5 years ago. However Costumer Service and Tutors so talking rude. I never use it **Developer response:** we’re sorry to hear your experience with our support team didn’t meet expectations. That’s not the standard we aim for. We’d appreciate the chance to make things right—please reach out to us at support@preply.com for assistance! ### 1/5 — New tutor *2026-08-20, version 6.137.0* Very disappointing to find out that tutors are not paid for any trial classes even though students pay. Also, students can cancel minutes before a trial begins, so preparation time is wasted and not compensated for by Preply. So far, I’m not impressed. ### 1/5 — Tutor changing *2026-08-16, version 6.136.2* I was looking for tutor for my kids. We found one great tutor that they liked. Preply blocked her account and we couldn’t contact her anymore. We got another tutor which was amazing and they loved her. The same, preply deleted her account and we are left with nothing. I can’t keep changing tutors for my kids. They got very attached to this one. I asked preply for solution and nothing except “find new tutor” ### 1/5 — bad subscription mechanism *2026-08-16* their subscription system is very vague and is designed to confuse you and make more money. It’s also not possible to use the classes that you paid for if you cancel a subscription. ### 1/5 — PREPLY app is poor *2026-08-12, version 6.136.1* Teachers are great. But the app itself is NOT user-frieendly。 if your subscription expires, good luck in trying to get back on where you were before. Spent hours trying to do that….even my teacher s can’t help in this. ## Most praised reviews (10 highest-rated) ### 5/5 — MAREK *2026-08-31* Marek is an excellent teacher and certainly he was one of the best English teachers I had. Strongly recommend him to anyone who is interested in learning speaking and writing skills. He helped me a lot to reach band 8 in the IELTS test . ### 5/5 — preply *2026-08-27, version 6.137.0* preply is awesome it assighned me with the best tutor ### 5/5 — The Best Spanish Teacher! ❤️ *2026-08-26* Giusy has been an absolutely amazing Spanish teacher. From the very beginning, she made me feel comfortable and explained everything in a simple, clear, and engaging way. She is patient, kind, and always attentive to her students’ individual needs. You can really see how passionate she is about teaching and how much she genuinely cares about her students’ progress. Thanks to her, I feel much more confident and motivated to improve my Spanish. I would highly recommend her to anyone looking to learn or improve their Spanish with a skilled, supportive, and genuinely caring teacher. ### 5/5 — Learning languages *2026-08-25, version 6.137.0* Preply is so sufficient to help speak a language, they have some great tutors on there too! ### 5/5 — Awesome tutors *2026-08-25* Its great app to learn french with experience tutor . ### 5/5 — Great app *2026-08-22, version 6.137.0* Tutors are great. ### 5/5 — Muito bom *2026-08-20* Maravilhoso ### 5/5 — Great!! *2026-08-19, version 6.137.0* I love Preply! My tutor Jocelyn is fantastic! She’s teaching me so much and in such a comfortable and fun way! I definitely recommend this! ### 5/5 — BEST FOR LANGUAGE PROGRESSION *2026-08-16, version 6.136.2* I’ve been studying Korean independently for about 4-5 years and once I got to a point where my reading and understanding was good the final piece to fluency was being able to speak the language. And this app is helping me so much with it. The flexible rates are great and the tutors on Preply will help you build your confidence in speaking your target language!! ### 5/5 — Good app *2026-08-14, version 6.136.2* It’s really good!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*