# Presets for Lightroom – Presco — user reviews > 50 indexed App Store user reviews of Presets for Lightroom by Long Tail LLC U.S., rated 4.25/5 from 1,079 ratings. - Source: https://appshunter.io/ios/app/presets-for-lightroom-presco/id1410855659/reviews - App overview in markdown: https://appshunter.io/ios/app/presets-for-lightroom-presco/id1410855659.md - Rating breakdown: 5★ 796 · 4★ 72 · 3★ 36 · 2★ 32 · 1★ 143 ## What do users think of Presets for Lightroom? Overall sentiment: negative **Pros** - 🌟 Fantastic presets and filters - 👍 User-friendly interface - 💡 Innovative editing tools **Cons** - 🐛 Frequent crashes and bugs - 🔍 Unreliable customer support - 🔒 Difficulty canceling subscriptions **Commonly reported bugs** - App freezes on launch - Subscription issues prevent access - Saved photos not loading properly **Most requested features** - Improved stability and performance - More customization options - Better subscription management ## Newest reviews (14 of 50) ### 3/5 — Wont open anymore and I paid for it *2021-05-24, version 2.0.9* It has crashes in the past but now It simply won’t open. I’ve tried deleting and re installing and turning my phone off on ### 2/5 — Even with a paid subscription, it keeps crashing. *2021-04-24, version 2.0.9* I love the filters on this app, but everytime I try to save it won’t go through- it just keeps loading until it says error or app crashes. Really disappointing as I’ve almost had it for a year and I’ve only got two photos out of it from months ago. I wish I could get a refund. This app had a lot of potential. ### 2/5 — App Freezes *2020-11-19, version 2.0.9* I’ve been using the app for almost year and have loved it until recently. The screen freezes when I open it up so after several attempts, I just deleted it and reinstalled it. Since I already have the annual membership, it won’t allow me to get past the free trial screen. There’s no “x” to close it out. It’s no longer working and so I’m going to cancel my membership unless they fix this bug soon. ### 3/5 — Can’t get past subscription page *2020-05-24, version 2.0.9* Help!!! I have reached out to customer support. I have been subscribed to presco for a year now and it won’t let me get past the subscription page for the last few days. Please help. ### 3/5 — Won’t even let me open the app without crashing *2019-10-07, version 2.0.6* I even pay for the premium for this app because I love it so much, but I guess I’m just paying for the app photo on my home screen because it won’t even let me open the app without it crashing.. love your edits but FIX THIS BUG ### 2/5 — App never works or crashes *2019-10-01, version 2.0.5* Paid for a year membership because the app was user friendly and was easy to use. Now can’t even open the app to download photos to edit. Even deleted the app and redownloaded to fix problem and still doesn’t work. Waste of money. Please fix your app! Used to really love it now it’s a waste of money. ### 3/5 — I can’t access my yearly subscriptions any more *2019-09-30, version 2.0.5* I only use this app to fix up my photos, but after it crashed on me for a while I got impatient and deleted it. Then download it again, only I logged in and I couldn’t access the app since it went straight to the cost page, when I tapped to pay a yearly subscriptions AGAIN, it said I can’t because my old yearly subscriptions is still going for another 6 months (this is frustrating)! **Developer response:** Hi there, thanks for the feedback. Could you please send the email address that you registered Presco to hq@presco.app? We’d like to help you with the problem you are having. Best Regards. ### 3/5 — LOVE using, but app crashes *2019-09-27, version 2.0.5* I love being able to edit my photos using this app, but ever since I bought the subscription it won’t even let me on the app. It just crashes as soon as I open it. Very disappointing for such a fun app. ### 1/5 — Please fix the broken save option *2019-09-08, version 2.0.4* App used to work amazing. But I went to save to camera roll and it’s saving my unedited version. I don’t get it. I’m trying over and over, I reset phone. Nothing is working. I uploaded an image, applied BC3 preset, then clicked the image and saved to camera roll. It said saved successfully but it saved my unedited version without preset. So confused why this is happening. ### 4/5 — Help *2019-08-07, version 2.0.4* I haven’t had much trouble with the app and it has great edits. But for some reason it won’t let me pass the join the subscription page. I already have a subscription and it tells me error account already with this account. But won’t let me move pass that page into the app. **Developer response:** Hey there, Having a little more information (screenshots, screen records) about the situation will help us evaluate and get the issue solved faster. Please send the email address that you registered Presco to hq@presco.app We’d like to help you with the problem you are having. Best Regards. ### 1/5 — Won’t cancel my free trial *2019-07-29, version 2.0.4* If i could give 0 stars i would. I got the free trial think i could cancel it anytime if i didn’t like it , because it said that. And i realized i didn’t really like the app for my pictures so i wanted to cancel the trial but there is no way to cancel it so now it’s pretty much like they are stealing my money. I’ve tried emailing them multiple times but it is not working . ### 3/5 — Technical Difficulties *2019-07-24, version 2.0.4* I really love the app, and ways that it makes editing easier. So much so that I signed up for the yearly subscriptions. Although it started acting crazy, and I somehow can not get through and use the app because it wont let me get through the subscription offer. ### 3/5 — Great presets but bugs *2019-07-02, version 2.0.3* I love the preset I use because of this app! I don’t know if I uploaded too many pictures on there but every time I try to open it, it crashes/won’t open. It’s hard because I did so much work going through a bunch of pictures - uploading and editing them - and I was going to save them all at once, but I haven’t saved them yet and I might lose all the work I did because the app won’t open. Last time this happened I deleted and re-downloaded the app which worked, but I lost all the photos I had edited. I don’t want to loose them again. Next time I’ll save them right away but I just wish it would stop crashing so I could do that. If there is a certain amount of pictures the app can’t handle, I wish they’d have a limit in the feed so that I would know how many I can upload without it crashing **Developer response:** Hey there, Could you tell us a little more about the issue? Having a little more information (screenshots, screen records) about the situation will help us evaluate and get the issue solved faster. Please send the email address that you registered Presco to hq@presco.app We’d like to help you with the problem you are having. Best Regards. ### 2/5 — App doesn’t open *2019-06-26, version 2.0.3* If this app would open and not force close constantly then I would give it more stars. Honestly it’s a great app when it works but lately the app won’t even open. Pretty frustrating especially because I paid for the app. As soon as it starts to work I’m canceling my membership. I’d rather just pay for Lightroom/VSCO at least they don’t have this many bugs. ## Most critical reviews (10 lowest-rated) ### 1/5 — No contact info *2021-01-06, version 2.0.9* I have been using this app for 4 months. It was great for some photos. Nothing seemed outstandingly great app the app. It’s like the others I’ve used in the past. I paid for a year of subscription and now it’s not working properly. I’ve tried customer support two different ways. The email doesn’t work. All I got was mail delivery problem. Then through the App Store support. It takes you to a page that only shows you what the features of the app are. No other buttons to click to get you to any support. No email or message place. Nothing. So now I feel swindled for the money I paid. Four an app that doesn’t work properly and can’t get support. Not only that, I tried loving it odd the app to restart it. To see if I can fix the problem. Now...I can’t get back into the app. Now I can’t reset my password because it is failing to do that. Very very disappointed. If you don’t want to waste your money on a disappointing app... don’t get this one. ### 1/5 — Horrible usability *2020-11-19, version 2.0.9* I liked this app when I first got it, so I ended up getting a subscription. Unfortunately, I cannot find any way to cancel my subscription. On top of that, the contact support info on the app does not work. I was sent back an email saying that the contact email does not even exist. I am very frustrated and have to contact Apple to get this subscription cancelled somehow. ### 1/5 — If I could give it 0 I would *2020-05-26, version 2.0.9* As others have mentioned, I was stuck on the subscription linked to another email screen. I emailed two different accounts to resolve this because everywhere you look they have different information. No response. It finally let me in a couple of days later and all of my pictures were gone. Emailed a third address that is on the Support section of the app and immediately it was kicked back. Will not be renewing my membership. ### 1/5 — Can APPLE please remove this app? *2020-05-26, version 2.0.9* Completely locked out of the app after paying for it. Says my account doesn’t exist but it shows up in my subscriptions on my Apple account and there’s NO option to cancel. The “cancel subscription” button is literally gone and you have no choice but to keep paying or call your bank and file a fraudulent charge claim. Another review states this same issue happening to them. This is not legal. ### 1/5 — Paid for yearly subscription but can’t get past the first subscription page *2020-05-24, version 2.0.9* I have been using presco for awhile and love their presets. I paid for yearly subscription but suddey my app is stuck on the subscription page. It’s asking me if I wanted to try the trial when I have already paid for the yearly subscription. An error message keeps popping up. ### 1/5 — Unbelievable behavior from a company *2020-04-15, version 2.0.9* I’ve been paying for presco and it never works, full of bugs so I haven’t used it in months, I stupidly paid for the yearly subscription now they won’t let me unsubscribe. First, they removed the unsubscribed button from iPhone settings (so sketchy). Second, there customer service email on their terms of service last updated August 2018 is a fake! It bounces back!! Third, the forgot my password request where they supposedly send you an email doesn’t work! This is a basic feature!! So despite all my attempts they won’t even send me the link to reset my password so I can try to unsubscribe from the app. Now I’m stuck paying yearly!! This should be ILLEGAL. DO NOT DOWNLOAD THIS APP ### 1/5 — BS *2019-10-13, version 2.0.7* I would give 0 stars if it let me. I started the free trial because it said you could cancel AT ANY TIME THROUGH THE APP. The app keeps crashing so I can’t use it AND there is no way to cancel the subscription so I’ve now been charged $20 for something I didn’t want and can’t even use. I’ve emailed them multiple times with no response both before and after I was charged. Complete and utter bs. Save your time and money. ### 1/5 — Don’t waste your money! *2019-10-01, version 2.0.5* Should’ve listened to all of the other reviews online. Sure, it’s a cool app and works fairly well... for the first few days. I’ve actually gotten the app to open MAYBE four times. Every time I click on it, it pulls up the loading screen and then crashes a few seconds later. Waste of money and a waste of time trying to figure out why it won’t open. I’ll go back to VSCO. ### 1/5 — Slow as molasses in the winter. *2019-09-26, version 2.0.4* Seriously. I’ve been attempting to upload my first photo ever on this app (after subscribing to a yearly subscription) and it’s been over an hour. I’ve even updated the app as well as my phones software. I’m super disappointed. All that’s showing up is the loading bar on the bottom that says “Good things take time” and “Time to ditch VSCO and Snapseed.” What gives? ### 1/5 — Slow and confusing *2019-09-16, version 2.0.4* App is very slow, can’t use any presets at all unless you pay for the subscription. If you don’t have the subscription the only page you’ll see is the ad to get the subscription which says you can click it for a 7 day free trial. I did this and was still automatically charged the full subscription fee and customer service never responded to my email complaint. ## Most praised reviews (10 highest-rated) ### 5/5 — A Genuine Top Favorite *2021-03-30, version 2.0.9* This app is a fantastic value, with many appealing subscription options. I honestly haven't ever gotten bored or tired of this app since it's release in late 2018. Any photographer can utilize this app, and it's very user-friendly. UI is clean and loading times are close to nothing, especially for such high quality end results. I currently have (Probably) at least 25-30 Favorite filters/effects- BUT, I myself, am extremely picky. I have literally had no real issues, and my customer support experiences were extremely positive. I am an avid blogger, artist, writer and (Until COVID-19) a passionate photographer- This app has provided way more for me than most apps (Paid OR Free) ever have. The only competition I can really think of are (MAYBE A FEW) other apps made by Billion/Multi-Billion dollar businesses, or very well-known brands. ### 5/5 — Great when it worked *2019-09-21, version 2.0.4* I loved Presco when it was working. It hasn’t been since I updated to iOS 13 on the XR. Paid for the premium too... ### 5/5 — Unable to cancel the subscription *2019-06-03, version 2.0.3* I’m trying to cancel my premium membership and try to reach out any customer service from you guy. But nothing works out. I really enjoy the app but now I need to cancel the membership due to some personal issues. Can anyone helps me here? **Developer response:** Hi there, thanks for the feedback. Please send the email address that you registered Presco to hq@presco.app We’d like to help you with the problem you are having. Best Regards. ### 5/5 — Can’t move past subscription screen *2019-05-19, version 2.0.1* I was so happy with this app, paid for the yearly membership and everything. Then, it just started acting crazy. I couldn’t import pics, it was freezing, heck it wouldn’t even let me open it. So, I deleted the app and tried to redownload it. Now, it’s stuck on the subscription screen and tells me my email is already tied to an account. It won’t allow me to move beyond this screen even though I’m using the same email and password I used to create the account. I emailed customer service and have yet to get a response. Based on other reviews, this seems to be a common issue. I wish I had read them before paying for the membership. Very disappointed. It was great for the couple of months that it worked. **Developer response:** Hi there, thanks for the feedback. Could you please send the email address that you registered Presco to hq@presco.app? We’d like to help you with the problem you are having. Best Regards. ### 5/5 — Help *2019-04-04, version 1.2.1* Hi i need your help. I forgot my old account and created one. But what happen is i wanted to upgrade to premium but it says my account is tied to other presco account? I wasnt able to use all the presets. Please help me. I love all your presets and im dying to have it back.. ### 5/5 — Easy as pie *2018-12-24, version 1.1.1* I’ve downloaded and brought so many preset apps and none of them worked on my pictures like this app has. So glad I found you wish I did earlier you would of saved me money. ### 5/5 — So many amazing filters! *2018-11-14, version 1.0.4* This is my first foray into Lightroom style presets, but there are so many great options once you unlock different packages. Really has stepped up the appearance of my photos! Thanks!! ### 4/5 — Crashing *2019-09-28, version 2.0.5* I absolutely love this app but since like Thursday I haven’t been able to use it and I use it every single day normally- it keeps crashing. It won’t even open. I’m about to delete and reinstall it but I don’t know if y’all should look into it. Other than that this app has become my bestfriend. It usually works amazing and I normally don’t have issues with it. **Developer response:** Hey there, Having a little more information (screenshots, screen records) about the situation will help us evaluate and get the issue solved faster. Please send the email address that you registered Presco to hq@presco.app We’d like to help you with the problem you are having. Best Regards. ### 4/5 — Editing is great, keeps crashing though *2019-09-26, version 2.0.5* I do love this app, the presets and editing itself is great. The app worked flawlessly for me at first so I went ahead and spent $21 on a subscription. Well now the app won’t even open, it just crashes. No photos are uploaded in it and even when I reinstall it it keeps crashing. If I do happen to get it to open, the photos won’t upload into it like they used to. I would love for this to be fixed so I can actually continue editing photos and use the app I spent a chunk of money on. **Developer response:** Hey there, Could you tell us a little more about the issue? Having a little more information (screenshots, screen records) about the situation will help us evaluate and get the issue solved faster. Please send the email address that you registered Presco to hq@presco.app We’d like to help you with the problem you are having. Best Regards. ### 4/5 — Would give it 5, but it crashes ALOT *2019-09-10, version 2.0.4* It’s great because it has numerous feed presets to choose from especially if you like to mix it up a lot and I bought the full 1 year package. HOWEVER, lately it has been crashing a lot when I try to open it which has really been irritating me and very aggravating since I paid for the app and literally every other app on my phone is free and works perfectly fine and they don’t crash...! **Developer response:** Hey there, Could you tell us a little more about the issue? Having a little more information (screenshots, screen records) about the situation will help us evaluate and get the issue solved faster. Please send the email address that you registered Presco to hq@presco.app We’d like to help you with the problem you are having. Best Regards. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*