# Prestige Car Service — user reviews > 49 indexed App Store user reviews of Prestige Car Service by 3210 WEBSTER Ave Prestige Car Service Inc, rated 4.80/5 from 4,276 ratings. - Source: https://appshunter.io/ios/app/prestige-car-service/id1018868114/reviews - App overview in markdown: https://appshunter.io/ios/app/prestige-car-service/id1018868114.md - Rating breakdown: 5★ 3,827 · 4★ 215 · 3★ 88 · 2★ 34 · 1★ 112 ## What do users think of Prestige Car Service? Overall sentiment: neutral **Pros** - 👍 Reliable service - 💰 Great prices - 💳 No interest charges - 💵 Pay in cash option - 🚗 Best local car service - 🤝 Friendly driver - 🔒 Safe rider - 🚀 Fast service - 🤗 Good personality - 🤝 Honest driver **Cons** - 🚫 Cancelled rides - 💰 Overcharging - 🤖 Fake reviews - 📞 Rude dispatchers - 🕰️ Long wait times - 🚫 No-show drivers - 🤖 Lack of transparency on pricing - 🤖 App issues **Commonly reported bugs** - Incorrect trip charges - Inability to cancel trips **Most requested features** - Allow multiple trip requests - Display fare upfront ## Newest reviews (10 of 49) ### 3/5 — Safety Concern *2026-03-31, version 8.1* The app definitely has a glitch. I often get texts stating I requested a ride and the driver is on their way when I have not. I click on the link and it shows my name and information but no locations I recognize. Then I start getting random calls from drivers trying to “pick me up.” This especially sucks when it happens in the middle of the night, those calls wake me up. If I go to the app there is no record of me requesting a ride. Kind of scary to think my information is being given randomly. Please fix this. Obviously the app can use other improvements but this is a HUGE problem. ### 2/5 — No pickup through app *2026-01-05, version 6.0* Drivers are not picking up rides/fares through the app, so you end up having to call the base and pay out cash. One driver asked for cash (when ordered through the app) then called the base to state that he asked for cash, due to the company taking days to pay out the drivers. This stalls service and during this holiday season, it worsened. Customers are paying this with time wasted in getting to their destinations. ### 3/5 — Viajes *2025-01-22, version 6.0* La aplicación no me permite solicitar dos viajes ### 1/5 — Mal educados *2024-01-12, version 6.0* Tienen que mejorar las personas hablan mucho por teléfono y no ponen atención ### 1/5 — Fake reviews by prestige *2023-01-06, version 5.02* Notice how all the good reviews are by fake accounts made by prestige. Why download the prestige app when I can use Uber for the same price and Uber offers member points and usually are cheaper the prestige, what in your mind makes you think you are the Uber app ### 5/5 — Amazing service *2022-11-02, version 5.02* The quickest pick up that I’ve ever seen, usually within five minutes a car is there great service and affordable!!! I’ve only had one ride that wasn’t enjoyable ### 2/5 — Over priced and they cancel on you *2022-09-10, version 5.01* I gave it two stars because when I use the app it shows that the car is near me while it isn’t. I’m late for work most of the time because the cars cancel on me for no reason. And the cars take too long to get to you. And it’s very over priced. But I use this app because it’s cash. ### 3/5 — They like to over charge *2022-05-03, version 5.01* 50% of the time when I get inside of the cab they try to charge me more then what the app told me ### 5/5 — Servicio *2022-02-06, version 5.01* Excelente ### 5/5 — Great service *2022-01-25, version 5.01* I lost my phone in the cab and Pablo was very honest and returned it to me Keep up the good work JL ## Most critical reviews (10 lowest-rated) ### 1/5 — DO NOT USE THIS SERVICE *2026-05-24, version 8.1* Drivers unprofessional , the app don’t work and no body supports and if you can communicate with some one they usually rude ### 1/5 — Terrible be careful *2025-12-18, version 6.0* Sometimes they have people sharing accounts and it’ll show you its a certain car and when the car gets there it’s a totally different person and/or car. I do not recommend for single female travelers for this reason because if something happens the company will deny it saying that the driver isn’t one of their drivers when they’re the ones using the app in an illegally marked car that’s not licensed to take people. Also the drivers show up late more then half the time and a lot of them are very rude so is the dispatcher they always have an attitude. ### 1/5 — … *2025-12-04, version 6.0* They left me in a unknown place excepting me to know where I was .. ### 1/5 — horrible *2025-03-18, version 6.0* the worst cab driving company. they take my money and cancel my rides. ### 1/5 — Horrible service *2025-02-04, version 6.0* He never made it to me he picked up someone else on the way ### 1/5 — WORST APP EVER. *2024-10-11, version 6.0* First of all, the first time i tried calling they hung up on my face and they didn’t even let me finish, they are rude and disrespectful, i decided to give it another chance but its just disrespectful. ### 1/5 — Pésimo cuando leReclama algo ello se pone bravo *2024-08-17, version 6.0* Basura es antecion cliente mil vece hpt ### 1/5 — No me devolvió mis 30 dólar lo llamo y no me coge la llamada *2024-08-16, version 6.0* Se quedó con mi devuelta lo llamo y no contesta ### 1/5 — It took more money *2024-07-31, version 6.0* I’ve been calling the base for a cab to go to work and come back home and every time I call the base for both rounds it’s $16 each round. I decided to use the app today for the first time and they charged me $25 although they see the history that I’ve been using the cab company and I’ve been charged $16 They still let the app charge me $25. They didn’t do anything to assist me or accommodate me. I will never use the service again. ### 1/5 — Trash. *2024-03-20, version 6.0* First of all, I CALL my local prestige dispatch for a car maybe 5 times a week for work, and they’ll answer with attitudes, drivers don’t show up half the time, I'm forced to call again and receive more attitude. So I thought maybe using the app would be more productive being that I don’t have to deal with their employees directly. But unfortunately the app is useless. They’ll allow you to add a debit card for a form of payment but ONLY take credit cards ?? Plus, they charged my debit a dollar and change to verify it had a balance but then wouldn’t charge it for the actual ride?? Waste of time. ## Most praised reviews (10 highest-rated) ### 5/5 — Recomendadoal100% *2026-06-25, version 8.1* Exelente servicio buen precio y muy buena atención por parte del driver ### 5/5 — Excellent service *2026-05-31, version 8.1* Great Experience Every time! ### 5/5 — Awesomeness *2026-03-01, version 6.0* Thank you for providing the customers with reasonable rate and great drivers services thank you ### 5/5 — Reliable service *2025-08-18, version 6.0* Reliable service at great prices, no interest charges, in case you are running late to your ride. Also the pay in cash option is awesome! ### 5/5 — Buen servicio *2025-08-06, version 6.0* Excelente chofer ### 5/5 — Best local car service in New York *2025-05-02, version 6.0* Best in New York, I can always call the dispatcher and get my issues resolved. ### 5/5 — Ride *2025-04-09, version 6.0* Very convenient ride and friendly driver and safe rider thank you ### 5/5 — Best car ride *2024-06-27, version 6.0* Great service ### 5/5 — Great service *2024-04-21, version 6.0* Good personality great driving ### 5/5 — Recomiendo *2023-07-30, version 6.0* Amable y confiable --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*