# PRESTO E-Tickets — user reviews > 58 indexed App Store user reviews of PRESTO E by Metrolinx, rated 4.50/5 from 86 ratings. - Source: https://appshunter.io/ios/app/presto-e-tickets/id1525026782/reviews - App overview in markdown: https://appshunter.io/ios/app/presto-e-tickets/id1525026782.md - Rating breakdown: 5★ 71 · 4★ 6 · 3★ 1 · 2★ 1 · 1★ 7 ## Newest reviews (13 of 58) ### 1/5 — Does not work *2024-04-07, version 4.090* I am unable to purchase tickets. My information is filled out correctly and I have money in my account yet I am never able to purchase a ticket, I only receive “There was an error processing this transaction.” The app previously worked but no longer works ### 1/5 — App is a joke *2024-02-13, version 4.090* This is the most frustrating ridiculous app I have seen in a long time. Complete waist of time. ### 1/5 — Missed bus because the app forces you to update *2024-02-09, version 4.090* Its very cool to pull out your phone and be denied access to the bus because the app force logs you out and makes you update the app with no option to update later, whoever designed that needs to use their brain and elaborate to themselves why its a good idea to force the user to log out of their account and make them update the app on the spot, when the only time the vast majority of people open this app is right before the bus arrives. Not a very logical decision and now I refuse to use your services. ### 1/5 — Unable to transfer *2024-01-07, version 4.072* Hello? If I purchase a ticket at one region I can’t use it as a transfer ticket? I had to pay double ticket for a transfer while my ticket still valid? How does that even make sense. ### 1/5 — Payment issues *2023-12-19, version 4.072* This app never accepts my valid payment method ### 1/5 — Failure *2023-12-15, version 4.072* App does not work. Tried to buy a ticket 3 times while the bus was pulling up and it refused to take payment. Waste of time ### 1/5 — Terrible :( *2023-12-14, version 4.072* I downloaded this app and I was excited to something so easy to use only to experience constant error messages whenever I try to buy some tickets. I’m 100% sure I have money in my account and all my information is correct. This clearly not a bank problem but an app problem which should get fixed. ### 1/5 — Card don’t work *2023-12-12, version 4.072* This app is useless now, can’t purchase tickets ### 1/5 — Fix this trash *2023-12-09, version 4.072* Fix your app “transaction was not processed” I have money all of a sudden the app stops working and left me stranded almost…. Revisions are needed asap. ### 1/5 — Garbage *2023-12-01, version 4.072* Funny how it’s been almost a YEAR and we still cannot purchase tickets from this app. I’ve switched to using my 6 year old presto card which happens to be more reliable than this app. Absolutely ridiculous… ### 1/5 — E-ticket not working *2023-10-31, version 4.072* I’ve been trying to use my E-Ticket for the past few months that I PAYED for In my college tuition. Every time I scan it it says there was an error, I called you guys and you said it’s going through and that the error is just a glitch. The thing is the bus drivers are being total jerks about it. You guys need to come up with a solution because this is just stupid. ### 1/5 — Payment not working *2023-09-27, version 4.072* I have money for sure and my payments are not going through I already tried removing payment option but it wont let me (edit): I removed payment method then added it again and it still said there’s an issue processing order ### 1/5 — Can’t login *2023-09-08, version 4.072* I can login in website, but not the app ## Most critical reviews (10 lowest-rated) ### 1/5 — Omg *2025-09-07, version 4.095* So glitchy and hard to use ### 1/5 — Pathetic excuse for an app *2025-07-26, version 4.095* Freezes every time you go to plan a trip ### 1/5 — Why cant they develop one app with all the features? *2025-07-05, version 4.095* Multiple apps but still i had to use web to buy tickets. ### 1/5 — Do not use *2025-06-30, version 4.095* Their activation process is abysmal and there is no way to cancel activation or to import pre purchased tickets. There is a meaningless 5 minute timer in which you can not even cancel activation ### 1/5 — Account *2025-03-31, version 4.095* So, you need a presto account to use the app. So I made one on the Presto app. Then you find out you need this app to get tickets. Then all of a sudden the account you made before doesn’t work and it gives you an error. So you make another but you need a new email. So now you have to delete your account and wait for a confirmation email a few days later just because this app can’t figure out that you have an account. Pure garbage, in 2025 this app is pathetic for a government organization that makes you use it to get on any bus in the GTA ### 1/5 — Can’t use TTC *2024-12-29, version 4.095* this app sucks because it lacks TTC access ### 1/5 — Cannot sign in *2024-11-27, version 4.095* I can sign in with browser but cannot sign in with the app, please fix it. ### 1/5 — E *2024-09-30, version 4.090* I can’t even buy a ticket even tho I have money on my account ### 1/5 — Scanner slow? Malfunction? *2024-05-22, version 4.090* The reader machine sometimes takes awhile to scan the bar code. Takes multiple times till I get a bad look from bus driver :( looking at me like my phone is not working . I hate the feeling when driver gave me a bad look while trying to scan my code 😥 ### 1/5 — Does NOT work *2024-04-20, version 4.090* I would rate it a 0 star if i could 😮‍💨 I've tried to buy a ticket multiple times and I still couldn't buy one. I've tried on my phone, on my pc, on a new account, on a different day, with adult ticket, with youth ticket, with a different card and NOTHING worked. When I downloaded this app the rating was 4.6 stars... idk how, and when I actually read the reviews a LOT of people had the same issue where the transaction part doesn't go through. ## Most praised reviews (10 highest-rated) ### 5/5 — Good *2026-01-03, version 4.140* Easy to use ### 5/5 — Thanks *2024-07-02, version 4.090* One issue I do have is that it’s difficult to view my balance or add funds to my presto card on the app ### 5/5 — Review *2024-02-24, version 4.090* Top app ### 5/5 — Convenient *2023-12-13, version 4.072* Great app, can use it from wherever I am. Has made getting ahold of bus tickets much less of a hassle for me. ### 5/5 — Why can’t i log in ? *2023-09-12, version 4.072* It keeps saying there’s an error with my time setting when I already set the time according to my location (Toronto) ### 5/5 — A *2022-12-20, version 4.039* Un très bon outil à utiliser. ### 5/5 — OC Transpo *2022-07-25, version 4.039* Is there any plans to put OC Transpo on this app?? ### 5/5 — A happy rider *2021-04-22* Just needed a 1 week ride while my car was in the garage. Couldn’t keep scrounging around for loose change, and the local store stopped selling bus tickets, so had to purchase E-tickets. Was a bit leery but am happy with the App. Works well (once I got the hang of it) ### 4/5 — It works *2024-10-03, version 4.090* Pretty much all the time, and good security ### 4/5 — Please *2023-11-13, version 4.072* Make this app work offline always, sometimes it does , sometimes it doesn’t…. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*