# PRESTO — user reviews > 622 indexed App Store user reviews of PRESTO by Metrolinx, rated 4.70/5 from 888 ratings. - Source: https://appshunter.io/ios/app/presto/id1437927882/reviews - App overview in markdown: https://appshunter.io/ios/app/presto/id1437927882.md - Rating breakdown: 5★ 776 · 4★ 49 · 3★ 15 · 2★ 8 · 1★ 40 ## What do users think of PRESTO? Overall sentiment: negative **Pros** - 👍 Reliable and works well - 📱 Convenient for checking balance and loading funds - 🚀 Quick and easy to use - 💳 Apple Wallet support works well **Cons** - 🐛 Constant crashes and glitches - ⏱️ Slow loading times and performance issues - 🔍 Confusing and unintuitive user interface - 💰 Funds not updating properly or disappearing - 🔒 Security and login problems - 🚫 Inability to use with non-Canadian payment methods **Commonly reported bugs** - Blank screens and loading loops - Login issues and accounts getting locked out - Funds not loading or disappearing after adding - Compatibility problems with newer iOS versions **Most requested features** - Add ability to use Presto card with Apple Wallet - Improve balance and transaction history visibility - Allow transferring of funds between cards - Provide better customer support and communication ## Newest reviews (10 of 622) ### 4/5 — Incorrect info! *2026-09-01, version 3.0.6* Today (aug 30, 2026) I was looking over my recent activity & noticed that the system says i tapped onto a few buses that i was nowhere near at the time… the system has the incorrect times & places (like yesterday, it says i got on a bus at 7:39 in the morning about 20km west from where i actually got on! & today it says i got on about 5km northeast of where i got on… both days i actually got on at the EXACT SAME place i normally do! This app is definitely messed up right now! (AUG 30, 2026) Update : (Aug 31) did as developers suggested.. deleted app, turned phone off - than reinstalled app when turned phone back on - app still shows incorrect info. ### 4/5 — Incorrect info! *2026-08-30, version 3.0.6* Today (aug 30, 2026) I was looking over my recent activity & noticed that the system says i tapped onto a few buses that i was nowhere near at the time… the system has the incorrect times & places (like yesterday, it says i got on a bus at 7:39 in the morning about 20km west from where i actually got on! & today it says i got on about 5km northeast of where i got on… both days i actually got on at the EXACT SAME place i normally do! This app is definitely messed up right now! (AUG 30, 2026) ### 2/5 — Unreliable app *2026-08-26, version 3.0.6* Ureliable ### 2/5 — Make Presto App Payment Friendly *2026-08-22, version 3.0.6* Kindly work on including in your next update of the app, a means whereby when paying for 2 cards saved on the app one can pay for BOTH at the same time rather than entering the same card details twice and the billing address twice. Also work on reducing glitches - some times l have to repeat the laborious process 3 TIMES before it works and sometimes it still does not work, and this is very frustrating. ### 1/5 — Garbage *2026-08-21, version 3.0.6* Pretty much says can’t complete action to anything u want and give no reason why. Horrible support, clearing zero planning in creating the app ### 1/5 — Scam *2026-08-20, version 3.0.6* Put 10 dollars onto my account just for me to have to pay 14 dollars and now I’m completely unable to use the card because it won’t allow me to activate the card. ### 1/5 — Fix malfunction *2026-08-20, version 3.0.6* Need presto app to work on iSO 16 ASAP so I can get my monthly pass! I can’t even log in online on my desktop ### 1/5 — Slow to open *2026-08-20, version 3.0.6* Slow to open ### 1/5 — Overcharging *2026-08-18, version 3.0.6* When a train is going to Union and it announces the train will stop its service at Union, they still charge you a lot if you further to tap your card. They will get into trouble someday for this if they don’t fix this issue. ### 1/5 — Useless in Ottawa *2026-08-18, version 3.0.6* I transferred my physical Presto card to my digital wallet only to find out it doesn’t work for OCTranspo. Now I can’t revert the process, and I’m stuck with digital Presto credit. Public transportation is awful! ## Most critical reviews (10 lowest-rated) ### 1/5 — Absolutely terrible app *2026-09-02, version 3.0.6* The worst app I have had the misfortune of being forced to use. Loading the presto card is an act of great patience as the app constantly crashes or freezes, haven’t been able to load funds in over a week ### 1/5 — Doesn't let me buy *2026-09-02, version 3.0.6* Every month is the same thing. I can't load a transit pass for Ottawa OC Transpo. It doesn't read cards, apple pay. That happens since may 2026 or something like that. Very annoying ### 1/5 — Too slow *2026-09-01, version 3.0.6* Mostly takes too long to load. Always not working when I really need ### 1/5 — App wouldn’t open quick enough when train coming *2026-09-01, version 3.0.6* Too slow to open in rush ### 1/5 — unreliable *2026-08-30, version 3.0.6* completely unreliable when loading. Everyday is a surprise - will my presto work or not? i dont like this game. ### 1/5 — Fare fee *2026-08-30, version 3.0.6* I should be able to pay for two people for presto your service sucks ### 1/5 — Registration *2026-08-27, version 3.0.6* I couldn’t able to register my card ### 1/5 — Scam *2026-08-27, version 3.0.6* Those people know this app didn’t work, but they are still selling the service . I transferred my money, but couldn’t use it, and couldn’t pulled it out either! It’s a scam ### 1/5 — Charged for cancelled train *2026-08-26, version 3.0.6* GO transit charges you even ifntjwubcanxelntraims and you take another way home. I was charged $13 for a ride I didn't take - ### 1/5 — Verification *2026-08-25, version 3.0.6* 2 step verification repeatedly fails ## Most praised reviews (10 highest-rated) ### 5/5 — Poyfect presto *2026-08-31, version 3.0.6* I got this card through my school , it was easy to redeem the voucher code online and set it up:) ### 5/5 — Drivers *2026-08-29, version 3.0.6* But in general the station workers are very helpful. My last ride from Hamilton Go to Brampton Go. The driver was very nice! Koodos to him, as he was very helpful and very friendly to the riders. It’s nice to see that they actually like their job. ### 5/5 — Trip to and from St Michael’s Hospital *2026-08-26, version 3.0.6* Both rides were punctual, the drivers very good, really professionals, the vehicles were clean and comfortable. Keep up the good work! ### 5/5 — This app more easily to use *2026-08-24, version 3.0.6* 9 ### 5/5 — Easy access to presto *2026-08-24, version 3.0.6* I was able to acrcess presto account so I am happy. I am assuming they have inbuilded AI so it helped me to login. ### 5/5 — Great *2026-08-24, version 3.0.6* Good ### 5/5 — Download *2026-08-22, version 3.0.6* Took me 2 hrs to make my digital Presto Card on my iPhone, very easy to use even for a 72 year old lady. The instructions are very clear and easy to follow. Good job. ### 5/5 — Good *2026-08-21, version 3.0.6* Good. ### 5/5 — Thank you *2026-08-20, version 3.0.6* Thank you ### 5/5 — Issues *2026-08-18, version 3.0.6* Not working on iOS 16. Fix it right away --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*