# Pret A Manger: Coffee & Food — user reviews > 279 indexed App Store user reviews of Pret A Manger by Pret A Manger (Europe) Ltd., rated 4.80/5 from 5,908 ratings. - Source: https://appshunter.io/ios/app/pret-a-manger-coffee-and-food/id1530370563/reviews - App overview in markdown: https://appshunter.io/ios/app/pret-a-manger-coffee-and-food/id1530370563.md - Rating breakdown: 5★ 5,407 · 4★ 252 · 3★ 86 · 2★ 27 · 1★ 136 ## What do users think of Pret A Manger? Overall sentiment: mixed **Pros** - 👍 Friendly and helpful staff - 🚀 Convenient mobile ordering - 🤩 Great food and drink options - 💯 Exceptional customer service **Cons** - 🐛 Inconsistent app performance - ⚠️ Unreliable order fulfillment - 💰 Overpriced items - 🤔 Confusing subscription policies **Commonly reported bugs** - Frequent app crashes and errors - Location search functionality issues - Subscription not recognized at checkout - Registration and login problems **Most requested features** - Favorite location option - Order history and consumption tracking - Customizable milk/ice options - Allergen filtering for food items ## Newest reviews (10 of 279) ### 3/5 — Saved last locations *2026-08-28, version 1.29.10* You should save last location used on the app, like any other app. Sometimes I need to order while I’m driving on my way to work, why do I have to go thru hundred different locations till I get to my desire location?? You should work on that.. thanks ### 3/5 — Love the app but it could use some work *2026-08-26, version 1.29.10* I love all of the designs in the app but I do think some things could use some work. 1. I think that we (the customer) should be able to add our Pret card/QR code to our digital wallet for easy access. 2. I think it would be great if people could make orders that will come next day, this would be great for people who work at home and like to plan their days ahead, or for people who want to buy something while they still have money in their accounts for the next day, 3. I think it would be amazing if in certain things if on the app people were able to substitute or change certain things ( I know you can’t do this with everything but I do think this would be interesting) I’m sure there are other things people would want to add too but these are the 3 I think would make the Pret app amazing ### 4/5 — App *2026-08-13, version 1.29.9* The app should have a feature where you can save a location as a favorite place. ### 3/5 — What changed? *2026-07-22, version 1.29.8* Been away for 2 years & I have to say a little disappointed about the coffee as it doesn’t taste as good as I remember. ### 5/5 — great *2026-05-19, version 1.29.0* i like the app ,it is so useful ### 5/5 — Excellet Club Subcription *2026-05-19, version 1.29.0* 5 Drinks a Day Hot/Cold Except Matcha. Highly recommended if you work in Midtown Manhattan. ### 4/5 — Lisa *2026-05-14, version 1.28.9* I love pret and the app is good. But I really wish I could favorite a location. That would make it so much better if I didn’t have to zoom in each time to find my preferred location. ### 2/5 — Not great *2026-05-09, version 1.28.9* I don’t get how this app has so many good reviews. I’m constantly logged out and every time I try to login again at a Pret it says no internet despite having 5g coverage and I’m able to access any other site or app. I’m never able to collect any points. At least with most of the competition you can store the bar or QR code in the phones wallet as back up. I never collect ### 4/5 — great, wish it could be added to wallet *2026-03-15, version 1.28.6* wish i could have the pret qr code in apple wallet! ### 1/5 — Unable to add to Apple wallet *2026-03-03, version 1.28.5* Unable to add to Apple wallet ## Most critical reviews (10 lowest-rated) ### 1/5 — Go McDonalds *2026-08-25, version 1.29.10* Even with the sub still cheaper to get from coffee McDonalds which is exactly the same ### 1/5 — No QR code for Apple wallet *2026-07-29, version 1.29.9* Have had this for months now and numerous updates yet still they haven’t added the QR code to the Apple wallet which is so you forget to use it ### 1/5 — Faulty App *2026-07-14, version 1.29.6* I have an active subscription but when i go to checkout they keep telling me it’s not active…i cant screen shot the error message because it’s on the barcode page. The customer service gives the same advice to refresh page but this does not work. The customer service takes very long to sort out problem says they have passed on to technical team but haven’t heard back. They told me to say sorry for inconvenience they have loaded a Perk onto the account. This has never appeared ### 1/5 — Doesn’t work half the time *2026-07-07, version 1.29.2* Very hit and miss whether scanning the app will actually result in a star being added or not. Even when you flag to the cashier that you’d like to scan. ### 1/5 — Doesn’t work with keychain *2026-07-01, version 1.29.2* Painful sign in experience which doesn’t fill your password from keychain and doesn’t pick up the 2fa code from text. Haven’t used the app yet ### 1/5 — No Apple Wallet support *2026-06-29, version 1.29.2* Automatic 1 star if you don’t support Apple Wallet ### 1/5 — Poor. Can’t log in even after resetting *2026-06-19, version 1.29.1* Usually don’t write reviews. Buts it’s been difficult to get a response and a solution. I can’t log in to my account. I reset my password and nothing is sent or in the spam. I can’t sign up with another phone number as it’s already locked in with my email address. I’ve missed out on 5+ stamps. I’ve sent in a contact request today. Hopefully this changes things ### 1/5 — Cant log in *2026-06-04, version 1.29.1* The app is not letting me login says there is an error, when will this be working again please? ### 1/5 — Logs me out and won’t let me back in *2026-04-02, version 1.28.7* Password reset emails never received. ### 1/5 — Poor *2026-03-20, version 1.28.6* The worst customer service at this cafe - never again! ## Most praised reviews (10 highest-rated) ### 5/5 — Ok *2026-08-17, version 1.29.9* Ok ### 5/5 — Amazing Drinks *2026-08-16, version 1.29.9* 😍 ### 5/5 — Excellet Club Subcription *2026-08-14, version 1.29.9* 5 Drinks a Daily plus 20% off on anything else. Highly recommended. ### 5/5 — Great coffee! *2026-08-02, version 1.29.9* Pret’s got great coffee, food, service and monthly subscription! ### 5/5 — Easy and Efficient *2026-07-02, version 1.29.2* Use the Pret App it’s easy and efficient, especially during busy hours. ### 5/5 — Max *2026-06-29, version 1.29.1* Very easy to use very impressed ### 5/5 — Best *2026-06-18, version 1.29.1* Enjoyment ### 5/5 — Love Pret *2026-06-06, version 1.29.1* I used to go to Pret when I lived in London and I’m so happy they’re in the US now. Firstly, the coffee is way nicer than let’s say Starbucks. I have the monthly coffee subscription that is such a great deal at $50 a month. And their food is great. Some of the food feels overpriced but the quality of it is really good! ### 5/5 — Excellet Club Subcription *2026-06-05, version 1.29.1* 5 Drinks a Day Hot/Cold keep you going. Highly recommended if you work in Midtown Manhattan. No matcha included. ### 5/5 — Perks *2026-05-21, version 1.29.0* Perks not collecting last couple months --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*