# PrettyLittleThing — user reviews > 920 indexed App Store user reviews of PrettyLittleThing by PRETTYLITTLETHING.COM LIMITED, rated 4.70/5 from 37,091 ratings. - Source: https://appshunter.io/ios/app/prettylittlething/id1138840268/reviews - App overview in markdown: https://appshunter.io/ios/app/prettylittlething/id1138840268.md - Rating breakdown: 5★ 32,111 · 4★ 2,232 · 3★ 899 · 2★ 390 · 1★ 1,459 ## What do users think of PrettyLittleThing? Overall sentiment: neutral **Pros** - 💕 Great clothes - 🛒 Easy to use app - 🤩 Love the brand - 🎨 Wide range of styles - 🚚 Quick delivery **Cons** - 🐛 Glitchy app - 💰 Overpriced shipping - 👀 Inaccurate sizing/quality - 🤖 Poor customer service - 💸 Charges wrong currency **Commonly reported bugs** - App crashes frequently - Items disappear from cart - Wishlist items not syncing - Incorrect tracking information - Checkout process issues **Most requested features** - Add reviews for products - Allow cancellation of orders - Improve wishlist functionality - Provide local currency options - Fix issues with cart/checkout ## Newest reviews (10 of 920) ### 3/5 — Clothes *2026-08-29, version 80.16.0* The clothes are lovely but I think the poster is very expensive. ### 3/5 — Froze *2026-08-16, version 80.14.1* Your website freezes please look into that ### 3/5 — App Crashes A Lot *2026-08-10, version 80.14.1* Love the clothes but the app freezes and crashes all the time making it difficult to browse. ### 2/5 — Orders to Canada *2026-07-31, version 80.13.0* I always had the best experience with PLT but for some reason, the app no longer lists Canada as a country it ships to. I have to go online to PLT Canada and i never had to do this before. It would be nice if the app could go back to how it was before. ### 2/5 — Bug *2026-07-30, version 80.13.0* Does not let you remove things from your wishlist ### 2/5 — PLT IS SOME BOGUS 🤬🤬 *2026-07-21, version 80.12.1* I PAID $25 FOR A SWEATSHIRT, THEN SHIPPING WAS SO EXPENSIVE MY TOTAL CAME OUT TO ALMOST $40?!?!?!? FOR WHAT???!!! THEN IT TOOK FOREVER TO GET HERE!!! 🤬 WHEN IT FINALLY ARRIVED, THE SWEATSHIRT WAS HUGE!!!!! THERE WERE NO REVIEWS, NO TRUE TO SIZE INFO, NOTHING TO LET ME KNOW IT RAN THIS BIG!!! WHATS THE POINT OF SELLING CLOTHES IF PEOPLE CAN’T EVEN TELL WHAT SIZE TO BUY???!!! THEN THE WORST PART… I GO TO RETURN IT AND THEY ARE TELLING ME I’M ONLY GETTING $11 BACK?!?!?!? I PAID ALMOST $40 TOTAL!!!!! WHERE DID THE REST OF MY MONEY GO?????? THIS IS ACTUALLY INSANE 🤬🤬🤬 WASTE OF MONEY, WASTE OF TIME, AND TERRIBLE RETURN POLICY!!!!! NEVER AGAIN!!!!! ### 4/5 — Great site for plus size girlies *2026-07-13, version 80.12.0* I’ve purchased off the site a couple times. Latest purchase was great so glad for the revamp cause the old PLT plus size clothes were terrible but this time a whole lot better. I would love a review section though customers who’ve purchased items cause I have received items that were great and some with sizing being abit off or on the bigger side which I think customers should be aware of before purchasing especially as a plus size girly myself I will say your range has improved so much also what’s with the sizing conversion. XL, XXL, XXXL is not all range like I know it’s UK but id still like to ensure XXL is 18-20 plus size or is it 22-24 which I would assume but no conversion to confirm so can there be a page that shows us a quick conversion or even just a chart of conversions would really save us time from checking your help page. Also shoe range is it UK 9 or regular NZ/AU 9 don’t want to get that mistaken too. I do fall on the tall plus size so having model heights in description especially when buying trousers is helpful I’ve had issues buying trousers just for them to be too short is such a pain with the model on the image having the trouser looking too long or overhanging is very misleading. Lastly, your app tends to glitch after a while which forces me to refresh and lose my last search so that could do some looking in to aswell ### 5/5 — Very good *2026-07-09, version 80.11.0* The best ### 3/5 — Red dress *2026-07-09, version 80.11.0* Plt need to do back in stock alert! ### 2/5 — Wishlist *2026-06-26, version 80.10.0* The app is inconsistent with saving items in your shopping bag and to your wishlist. I’ve placed some items in my shopping cart and in ten minutes they’re gone. I didn’t think much of it cause most clothing apps have this feature where they only save items in your cart for ten mins. This app didn’t warn me but I just moved on. I started saving some items in my wishlist for this reason and I come back the next day to everything I saved being gone. Now this seems useless because why would I want my items I think about buying later on be gone. And to add to all that all the items that I thought were gone from cart came back. So it’s either a have items in my cart or in the wishlist. It’s too inconvenient ## Most critical reviews (10 lowest-rated) ### 1/5 — Wrong item *2026-08-28, version 80.16.0* I’ve so many issues with delivery including receiving the wrong item. Customer service did not resolve the issue and I had to place a whole new order because I was expecting these items for a trip ### 1/5 — never buying here again *2026-08-04, version 80.13.1* fell off after the rebrand, they wanna charge 40$ for polyester + 10$ shipping u gonna have lint the first time u wash it ### 1/5 — Not great *2026-07-31, version 80.13.0* Very slow app and keeps logging me out randomly ### 1/5 — Customer Service and Delivery *2026-07-25, version 80.12.1* Ordered clothes for next day delivery and then they came the day after that so not next day ,2 day delivery . Then I was on holiday and could order abroad and receive the package by Friday when ordering on Tuesday/Wednesday which I paid express delivery for €15.99 . It said it was coming on the Friday never showed up then said it was coming on the Saturday never showed up . Then said it was coming Monday and I’d left on the Sunday and my package was delivered to the hotel without anyone checking if I was still even there which I wasn’t . So I paid for express delivery for a parcel to come and it still never came expect days later when I wasn’t even in the country no more and was told can’t refund it as it’s been delivered when I’m not even there to get it as I’m half away across the world to even receive it . So customer service can’t help you with literally anything as seems to be there first day on earth and you probably know more than them . If you want a response expect 1/2 days to go by before u get one and then by then the response is awful and tells you what you already know and then wait another 1/2 days for a response back . Seems to be 4 people working on customer service chats in the whole company . ### 1/5 — Fees *2026-07-24, version 80.12.1* I bought a dress, but the size didn’t fit, so I returned it. I then reordered the same dress using a gift card. This time, I was charged U.S. customs and import fees, even though I didn’t have to pay those fees when I placed my original order. On top of the $210 price of the dress, I had to pay an additional $60–70 for shipping and customs charges. ### 1/5 — wishlist issues *2026-07-15, version 80.12.1* You can now only have 150 items in your wishlist but it doesn’t allow you to delete old items. Please fix this ### 1/5 — No clothes *2026-07-14, version 80.12.0* Everything says “no results” There’s nothing in dresses, all clothes, any of the tabs ?? ### 1/5 — App/site *2026-07-13, version 80.11.0* Tried contacting customer service due to the app code not working or the website discount code. That was hours ago, still haven’t been able to speak with anyone. ### 1/5 — Length of pants *2026-07-09, version 80.11.0* As a taller girl I really appreciated the old PLT app that included the inseam. Now I have to second guess what the inseam are and what will fill. I wish they would bring back the inseam ### 1/5 — Glitching *2026-07-05, version 80.11.0* Your app is always glitching it’s so irritating and you take very long to restock, along with your lighting on your cameras when taking pictures of models is very questionable to real life packages, it never looks the same. Please improve this your re brand has been quite terrible, amazing styles but the reality is scamming. ## Most praised reviews (10 highest-rated) ### 5/5 — Great App! *2026-08-14, version 80.14.1* Everything is perfect, what would be really great is If there were “Back in Stock” Notifications and also if the descriptions included the model’s height and measurements that would be super helpful. ### 5/5 — Tall Girls ! *2026-08-13, version 80.14.1* I’m 6’0 and I’ve ordered sweatpants from here and have jeans and linen pants on the way. I love PLT and recommend 100% The sweatpants are excellent and are very thick and good for winter. I love PLT! ### 5/5 — The best app *2026-08-09, version 80.13.1* Very easy to use always fast delivery ### 5/5 — Tomi *2026-08-09, version 80.13.1* Fast service ### 5/5 — Fabulously Brilliant *2026-08-03, version 80.13.0* I love this shop!!! I get all my clothes from them. The prices are amazing and the quality of the fabric are brilliant. Literally what you see is what you get. 95% true to size. I’ve only had to return the odd one or two out of around a 70 purchases. I would suggest they focus more on their customer service relationship. They’ve got the clothes aspect right. ### 5/5 — Ms *2026-08-02, version 80.13.0* Am very happy ### 5/5 — PLT has the best dresses ! *2026-07-31, version 80.13.0* Dresses are always 10/10 I’m 5’9 long legs and the dresses hug the curves ! ### 5/5 — Smooth app *2026-07-29, version 80.13.0* I love how smooth the app runs no glitches and my favorite thing that a lot of apps or websites have trouble with is when clicking on a product to view more pictures a lot of times when you go out again to the main page after looking it starts you back at the beginning of all the items you have already looked through. This app does not do that. I can click on an item and then go back right where I left off. This is a huge perk for me and will keep me shopping here! Also everything is separated into categories. Very easy to use the app, I love it! I usually get overwhelmed online shopping but this app makes it easy. Can’t wait for my items to come in & hope they arrive before my trip I paid for express shipping. So far everything’s been smooth & I hope to shop here again if everything goes smooth with my order, I’m excited!! ### 5/5 — Favourite place to shop *2026-07-26, version 80.12.1* All the clothes I buy are good quality and fit my body type quite well! ### 5/5 — Everything a girl need is there! *2026-07-15, version 80.12.1* Every time if I have a last minute event or looking for something cute but in budget I just know I’ll find it in PLT, sizing sometimes can be a it or miss but in general my go to --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*