# Preva Mobile — user reviews

> 78 indexed App Store user reviews of Preva Mobile by Precor, Inc., rated 1.50/5 from 69 ratings.

- Source: https://appshunter.io/ios/app/preva-mobile/id1504840077/reviews
- App overview in markdown: https://appshunter.io/ios/app/preva-mobile/id1504840077.md
- Rating breakdown: 5★ 4 · 4★ 1 · 3★ 1 · 2★ 11 · 1★ 52

## What do users think of Preva Mobile?

Overall sentiment: negative

**Pros**

- ✅ App works now (recent improvement)
- ✅ Collects data from other apps
- ✅ Motivates with goals/challenges

**Cons**

- ❌ Sync issues with Apple Health
- ❌ Login problems (frequent)
- ❌ Poor Bluetooth connectivity
- ❌ Outdated UI/design
- ❌ No data export to other apps
- ❌ Inaccurate workout logging
- ❌ Can't delete saved workouts
- ❌ Requires too many steps for login
- ❌ No support for older equipment
- ❌ App crashes on launch
- ❌ Password reset issues
- ❌ Data recorded in UTC
- ❌ No Apple Watch app
- ❌ Can't create an account
- ❌ No customer support
- ❌ App is useless without sync
- ❌ Tracking too much info
- ❌ No way to change units (km/miles)
- ❌ Manual entry required for some machines
- ❌ X-capture feature unreliable
- ❌ No API for third-party development

**Commonly reported bugs**

- App crashes on load
- Stuck on login screen
- Won't login
- App constantly logs out
- Error when submitting workouts
- Bluetooth login issues
- Data not syncing to Apple Health
- Can't connect to gym equipment
- X-capture doesn't work
- Submissions unsuccessful
- App crashes on account setup
- Password not recognized after reset
- App opens and force closes
- Workout data recorded in UTC
- App doesn't sync to Apple Watch
- Password reset fails
- No way to delete saved workouts
- Bluetooth connection issues
- NFC triggers Apple Pay instead of login
- Stats mismatch between weekly totals and achievements
- Workouts logged a day ahead
- Doesn't sync automatically to Apple Health
- No way to record exercise on machines
- Account creation takes too long
- Can't link to machines (Bluetooth/QR)
- Previous app version was better
- No longer syncs from home models
- Lost sessions
- Sync with other apps no longer works
- Previous app allowed manual entry of distance/calories

**Most requested features**

- Add cable-based workouts
- Improve Bluetooth login practicality
- Allow deletion of saved workouts
- Sync data to Apple Health
- Sync data to Strava
- Add Apple Watch app
- Improve UI/design
- Allow users to set incline/speed before running
- Add API for third-party development
- Allow manual entry of distance and calories
- Option to change units (miles/km)
- Landscape layout for iPad
- Add incline/decline data capture
- Return to older app version

## Newest reviews (16 of 78)

### 1/5 — Keeps Logging Out

*2024-09-30*

Terrible user interface - non intuitive and outdated. But, worse, the app keeps logging you out at least once a week - seemingly randomly. For an app that is supposed to incentivize fitness, having to constantly log back into it every few days (and go through the extra step of re-authorizing the connection every time you log back in) puts up an unnecessary barrier. Needs an overhaul for 2024 ASAP!

### 1/5 — Useless app

*2024-08-25, version 3.0.8*

No useful data saved for workouts. No Apple Watch support. Only thing useful is a permanent ad/link to another app. That’s how bad this app is that the makers link to another app.

### 1/5 — ここ２週間くらい

*2024-07-22, version 3.0.8*

クロストレーナーをしても、反映されなくなりました。

### 1/5 — Seems broken and unsupported

*2024-07-11, version 3.0.8*

Apparently, the app developers really hate email addresses with “+” symbols.

### 1/5 — Terrible

*2024-07-03, version 3.0.8*

Best thing about this app is deleting it.

### 1/5 — Presets are a great start but customization stinks

*2024-04-25*

All I want to do is set the parameters for my treadmill exercise. But there is no option on the treadmill or the app. You have to select manual run and adjust the workout you want AS YOU RUN and set to favorites for next time. Not being able to input our own courses is frustrating. 

Provide the templates and let use adjust incline and speed before running the course. 3 - 1 interval is great but let us choose the intensity of the workout and cooldown.

### 1/5 — Ужас и позор

*2024-03-21, version 3.0.8*

Зачем нужно приложение, если оно не добавляет активность в фитнес и в здоровье?!
Бесполезное приложение

### 1/5 — Does not work out for me

*2024-03-18, version 3.0.8*

Don’t bother installing - there’s no way to create an account. You’ll just be deleting the app right away anyway.

### 1/5 — 急にサインイン出来なくなった

*2024-03-17, version 3.0.8*

アプリが開かなくなった。
iPhoneのヘルスケアからデータを取ることはあっても、ヘルスケアへのデータ送ることがない。

色々不都合が多い。

まずはサインイン出来なくなったことによってマシン使用にも不便が生じてるので早急な改善を求む

### 1/5 — Dead app - Stuck on log in screen

*2024-03-16, version 3.0.8*

Can’t even log in anymore

### 1/5 — No iOS sync

*2024-02-26, version 3.0.8*

Why doesn’t this garbage app sync from the machine to iOS Health ?!

### 1/5 — Bad rebadged version of EGYM app

*2024-01-20*

So spent time creating two accounts and agreeing to some bad privacy policies only to find out there’s literally nothing useful in this app. It has nothing specifically for pre or. Just some generic workouts and an the horrible EGYM app underneath.

It doesn’t even integrate with Apple Health. None of my workouts show up. So there is zero reason to use this app because if you go for a walk with your watch it won’t show up in activity here. There’s also no Apple Watch app so you have zero way to make it work even if you wanted to use their horrible software.

### 1/5 — Preva teilt nicht mit Health

*2024-01-11, version 3.0.8*

Schön das man seine Fahrdaten über dem gesamten Zeitraum sehen kann. 

Aber, dass die App die Daten nicht an Health übermittelt, macht die App nutzlos, um ein Gesamtbild der eigenen Fitness zu erhalten.

Daher habe ich nun die Healthverbindung getrennt.

### 1/5 — Worthless app

*2024-01-07*

We’re very disappointed with this app after being sold the trm445. This app does next to nothing and looks like it was developed in 2004.  X-capture doesn’t work.  Nothing about this app functions well and is a huge downside to the purchase of the trm445 as I was looking to something better to track and program workouts.   Buyers remorse 100%.

### 1/5 — Not worth having

*2023-11-18, version 3.0.8*

As far as I can tell, this app is sort of worthless. It doesn’t seem to understand the Precor machines any better than any app would.

### 1/5 — Can’t login

*2023-11-15*

Tried to set up an account with the app, but stalled trying to submit new account data. Could not login with the app after this although it seemed to have accepted my email. Password reset on the app worked, with an email link taking me to on the online portal. Logged out and logged in again online, worked fine. Still unable to login with app, since “the email address and password are not recognized,” despite confirming it is all correct. Useless app if it can’t figure out the most basic task of registration and login. And,!of course, the web portal is useless for working out.

## Most critical reviews (10 lowest-rated)

### 1/5 — Poor App

*2026-06-10, version 3.0.9*

would not download as it does not work as specified.  a waste of time.

### 1/5 — No technically support

*2026-02-17, version 3.0.9*

Awful

### 1/5 — データ連携ができない

*2026-01-10, version 3.0.9*

ヘルスケアにデータ出力ができない。走った記録が残らないに等しい

### 1/5 — Keine Kompatibilität zu Apple Fitness und co

*2025-12-21, version 3.0.9*

Mal abgesehen von dem schlechten Design der App ist sie komplett sinnlos. Warum kann sie sich alles Daten ziehen aber wenn man über die Preva Mobile App ein Training startet zb laufband oder Fahrrad wird dieses nicht mit Health, Apple Fitness oder Strava synchronisiert. Leider gibt es aber keine andere Möglichkeit bei den Cardiogeräten im gym das Gerät zu verbinden.

### 1/5 — Dead app - Stuck on log in screen

*2025-10-28, version 3.0.8*

Can’t even log in anymore. Tried again - still doesn’t work. Avoid Precor machines - they are junk

### 1/5 — Don’t even download

*2025-04-24, version 3.0.8*

Wants your clients to hate you? Just make app like this. I was trying to connect my Watch, Smartphone, heartbeat to treadmill in FourSeasons hotel gym… and for 30 mins no luck because what? Because developers could not make life of their clients simple. Need logins, codes etc… you just can’t connect your device in 5 seconds and run. You need to suffreeeer

### 1/5 — Won’t login

*2025-03-08, version 3.0.8*

Is this app even support anymore? Can’t login

### 1/5 — Terrible app

*2025-02-02, version 3.0.8*

App constantly logs me out, on average every 2 days, I need to login again, other times it tells me an error occurred when submitting workouts.

### 1/5 — Poor app experience

*2024-12-28, version 3.0.8*

After first use, the app would no longer open and crash on load. Only downloaded this to connect to equipment which also doesn't work. Better to go without.

### 1/5 — Worthless app

*2024-11-19*

We’re very disappointed with this app after being sold the trm445. This app does next to nothing and looks like it was developed in 2004.  X-capture doesn’t work.  Nothing about this app functions well and is a huge downside to the purchase of the trm445 as I was looking to something better to track and program workouts.   Buyers remorse 100%.
Update; x-capture does nothing. Every submission regardless of quality is unsuccessful.  Zero stars. And zero customer service.

## Most praised reviews (10 highest-rated)

### 5/5 — Way Better Now

*2025-01-18*

When I first tried the app I was unable to get it to work. Dec 2024 I tried again and voila I could create an account, log in, and set up a workout. Now I’ve set up workouts, deleted workouts, etc. All that having been said improvements could be made. among them would be additional cable based workouts.

### 5/5 — Much better than before

*2022-08-09, version 3.0.5*

I’ve been using this app in my gym, for training to keep track of my metrics, since it has been refurbished in recent days, it’s seems to work just fine! However, the location where you trained has to upgrade their own equipment in the spirit of the new Preva Mobile! Businesses have to promote the app as well. Can be used with RunKeeper etc.

### 5/5 — Links with all my tracking apps

*2020-12-07, version 3.0*

Love the way it collects data from my outside app and my gym club app 

Weekly goals and monthly challenges keeps me motivated

### 5/5 — All I Need In One Place

*2020-11-16*

A great new app that helps me get the most from my training. I love the tracking, coaching, challenges, and the links to my other fitness apps.

### 4/5 — История и синхронизация

*2021-03-06, version 3.0.2*

В зале появились новые тренажеры Precor. Прямо с тренажера зарегистрировался, привязал браслет для быстрой авторизации. Загрузил приложение, привязал к Strava, но синхронизации со Strava не происходит. И история тренировок сохраняется но просмотреть данные по пульсу, каденсу, мощности нельзя. ((

### 3/5 — So close to being good

*2026-01-07*

Two issues: 
1) can’t figure out how to delete saved workouts. I’ve been refining them, which is great but I can’t delete the old ones and now the list is a mile long.

2) Bluetooth login isn’t practical enough. Too many flaming hoops and passcodes to jump through. It’s just gym equipment.

### 2/5 — マシンでサインインできない

*2024-03-17, version 3.0.8*

マシンでサインイン画面がなくてサインインできないし、このアプリ自体にログインできなくなりました(アプリを開くと強制終了する)

### 2/5 — 接続などに色々問題あり

*2024-02-15, version 3.0.8*

マシンにBluetooth接続する時は、iPhoneのBluetooth設定画面にしないと自分のiPhoneを認識してくれません。「接続できませんでした」になったら戻ってやり直せば何とか接続できます。ワークアウトの記録ですが、日本の標準時ではなく、9時間遡った協定世界時(utc)で記録されてしまいます(泣)。また、ヘルスケアからワークアウトデータを持ってくるので、スマートウオッチを併用していると、協定世界時のせいで、別々の時間に２回ワークアウトした事になってしまいます。おまけにヘルスケアからデータを持って来るのに、ヘルスケアにデータを送る事はしません。コレも多分utcで動いてるせいでしょうか。時計設定をJST(日本標準時)というか自分のiPhoneに合わせる事ができればいいんですけど。

### 2/5 — Antique App

*2023-03-07*

It works to keep track of your cardio workout pretty well.  But if there a mis-logged workout there is no way to remove it.   Impressed that it synced that incorrect workout to my machine, but it’s very annoying that you can remove it.  Besides logging your workout and some other gold star bonuses, it really doesn’t do anything.  If they had an API to their server, it would be easy for someone to create something better pretty quickly.

### 2/5 — I would prefer using miles not km

*2023-02-14, version 3.0.8*

I don’t see anywhere to change the settings to make it say miles instead of km for distance.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*