# Prezzee eGift cards — user reviews > 812 indexed App Store user reviews of Prezzee eGift cards by Prezzee Pty. Limited, rated 4.30/5 from 3,925 ratings. - Source: https://appshunter.io/ios/app/prezzee-egift-cards/id1047060902/reviews - App overview in markdown: https://appshunter.io/ios/app/prezzee-egift-cards/id1047060902.md - Rating breakdown: 5★ 3,091 · 4★ 104 · 3★ 42 · 2★ 47 · 1★ 641 ## What do users think of Prezzee eGift cards? Overall sentiment: mixed **Pros** - ✨ Convenient and easy to use - 🎁 Great gift card options - 💳 Secure and reliable - 🕰️ Scheduling feature is useful - 🎥 Personalized video messages **Cons** - 🤔 Confusing user experience - 🤖 Poor customer service - 💰 Charges for unused gift cards - 🚫 Limited retailer options - 🔒 Difficulty accessing accounts **Commonly reported bugs** - Gift cards not working as expected - Inconsistent app behavior - Delayed or missing gift card delivery - Incorrect gift card balances **Most requested features** - Balance check for gift cards - Offline functionality - Improved payment processing - Expanded retailer selection - Easier account management ## Newest reviews (11 of 812) ### 3/5 — Trouble opening app *2026-08-31, version 3.12.6* I’m having trouble opening my app it said to update so I did then it says open, pressed open it goes right back to update please help I have gift cards in my wallet I can’t get the app to open this is the second time I’m having trouble ### 3/5 — Could use a useful feature *2026-08-26, version 3.12.6* I like it.. keeps all my gift cards right where I can easily access them… I just wish that whenever you used a gift card and did not use all of the funds that the app will pick it up and automatically update your balance under the card.. so many companies don’t allow gift cards balance to be checked online… and so many times I use a gift card and forget that I still have X amount on it… so for that reason I give it 3 stars ### 1/5 — Rubbish Support *2026-08-24, version 3.12.6* This is the worst app I have used to get support Don’t use as no help at all ### 1/5 — Fix now please! *2026-08-22, version 3.12.5* App is not working properly. Not refreshing correctly. ### 1/5 — Customer Service *2026-08-21, version 3.12.4* Customer Service sucks!!! Of course you can’t physically talk to anyone. Then you have to wait for long periods of time for someone to start messaging you. They just sit there non responsive. I’m never buying a gift card again if I have to get it through Prezzee. ### 1/5 — Doesn’t work *2026-08-21, version 3.12.5* It would be nice if I could actually log into my account to get the gift card I just purchased. Having to try chatting with agents only to keep getting an ended chat is pointless. I want my money back or my gift card. ### 1/5 — Can't sign in *2026-08-20, version 3.12.5* Doesn't work after new update. Where's my gift cards ### 1/5 — Can’t add to apple wallet *2026-08-20, version 3.12.4* Can’t add to apple wallet . Birthday present that got sent to me ### 3/5 — Great app horrible choices for brands *2026-08-16, version 3.10.0* I love the simple functions on this app, I just get bored with all these brands that aren’t relatable. ### 1/5 — very weird and complicated *2026-08-14, version 3.12.0* unfortunately the 3 times i purchased a gift card from this app they could never be redeemed when it came to purchasing something from the gift card/ gift card code. very upset with the amount of money that has gone to waste because the gift cards that i bought couldn’t actually be used. overall i do not recommend maybe i just got unlucky with the way the app functioned but just to be safe i wouldn’t recommend. ### 4/5 — Gift Cards *2026-08-11, version 3.10.0* super easy to keep track of !! ## Most critical reviews (10 lowest-rated) ### 1/5 — Oladipupo *2026-09-04, version 3.12.8* The poorest gift shop I have ever seen ### 1/5 — Poor customer service couldn’t access cards *2026-08-31, version 3.12.8* I received a gift voucher that unfortunately didn’t work when I tried to use it. It was frustrating and embarrassing, especially as it was intended as a gift. I expected the voucher to be valid and usable without any issues. Really disappointing experience, and I’d recommend checking that vouchers actually work before purchasing them as gifts.I tried to work out with customer services but they were not interested in trying to resolve the problem , ### 1/5 — Terrible *2026-08-30, version 3.12.6* I still have 100 bucks on my gift card and it keeps saying my card invalid ### 1/5 — Don’t get one of these cards *2026-08-30, version 3.12.6* Extremely limited in where you can use a prezzee egift card. You have to convert the card to another shop before you can use it which is laborious and difficult. We contacted the helpline who were useless. If I could give zero stars, I would ### 1/5 — Not many stores to choose *2026-08-29, version 3.12.6* Have Xbox no ps5 ### 1/5 — 111 *2026-08-28, version 3.12.6* How are you supposed to get your gift card if you accidentally delete the wrong one… jokers ### 1/5 — Unresponsive Company *2026-08-27, version 3.12.6* My account was deactivated without notification AFTER I purchased a gift card. I am now unable to access the gift card and there is literally no one avaible to help. You call the number there is no rep avaible the bots on the website are not helpful. I am exhausted and out of $150 ### 1/5 — Terrible app *2026-08-26, version 3.12.6* It's not easy to access this page and it always asks for a new user account. ### 1/5 — Not happy *2026-08-25, version 3.10.0* I can't get access to it because my phone won't be able to update to 17 iOS so my review is not good ### 1/5 — Poor customer service couldn’t access cards *2026-08-24, version 3.12.6* I received a gift voucher that unfortunately didn’t work when I tried to use it. It was frustrating and embarrassing, especially as it was intended as a gift. I expected the voucher to be valid and usable without any issues. Really disappointing experience, and I’d recommend checking that vouchers actually work before purchasing them as gifts.I tried to work out with customer services but they were not interested in trying to resolve the problem , ## Most praised reviews (10 highest-rated) ### 5/5 — I just want them so bad. I definitely recommend this and it’s my birthday in a month. *2026-09-02, version 3.12.8* I haven’t received one yet, but is it like the Amazon ones or they just go straight to your text message? ### 5/5 — Great app *2026-09-02, version 3.12.8* Love that I have one place to see all my gift cards. I am loving playing around with this app ### 5/5 — Great app, love the wallet of gifts *2026-08-28, version 3.12.6* Handy to keep all gift cards at one place, set birthday reminders and check balance ### 5/5 — Unthinkably fast and easy *2026-08-28, version 3.12.6* Happy and no fuss ### 5/5 — Operator Error *2026-08-24, version 3.12.6* Updating my review to apologize to Prezzee team! My previous issues was actually user error on my end, not a problem with the app itself. Everything is working great now! Thank you, for taking the time to reach out to me to address any issues I had though. Please, forgive me. ### 5/5 — XXH827W8MZFDY38Y *2026-08-23, version 3.12.5* XXH827W8MZFDY38Y ### 5/5 — Maria *2026-08-22, version 3.12.5* Bahrica ### 5/5 — Easy *2026-08-18, version 3.12.3* Easy to use and save gift cards ### 5/5 — Wow!!!!! *2026-08-15, version 3.12.0* This is absolutely awesome!!! If checking the balance is a problem download the app then all you have to do is hit the refresh button for your card to get current balance! No copy and pasting involved! Once you’re done with a gift card simply delete it! Also they give you the option to either keep your current gift card or trade it for another. ### 5/5 — Great app at Xmas time *2026-08-05, version 3.10.0* Super easy to use. Highly recommended --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*