# Primanti Bros. FanFare Rewards — user reviews > 112 indexed App Store user reviews of Primanti Bros. FanFare Rewards by Primanti Bros, rated 4.10/5 from 1,050 ratings. - Source: https://appshunter.io/ios/app/primanti-bros-fanfare-rewards/id1146368528/reviews - App overview in markdown: https://appshunter.io/ios/app/primanti-bros-fanfare-rewards/id1146368528.md - Rating breakdown: 5★ 696 · 4★ 117 · 3★ 33 · 2★ 49 · 1★ 155 ## What do users think of Primanti Bros. FanFare Rewards? Overall sentiment: neutral **Pros** - 🚀 Easy and fast ordering - 👍 Great food quality - 👍 Excellent service - 🚀 Convenient app experience **Cons** - 🐛 App crashes and bugs - 🔍 Missing order customization options - ⚠️ Incorrect/missing orders - ⏰ Long wait times for pickup - 💳 Issues with rewards and gift cards **Commonly reported bugs** - App crashes after iOS updates - Login/sign-up issues - Incorrect order charges - Curbside check-in not working as expected **Most requested features** - Add ability to customize orders - Improve curbside pickup process - Integrate gift card and rewards functionality - Provide order status updates ## Newest reviews (14 of 112) ### 3/5 — Salty!! *2026-01-17, version 25.12.2025090301* I got the cheesesteak bomb tonight and it was super salty. So much that after taking a few bites I could not eat anymore. We eat at the Weirton location at least once a month and I’ve gotten this sandwich at least three times and never had any problems. Definitely my worst experience with Primanti’s. ### 3/5 — No ApplePay but offers it *2025-10-20, version 25.12.2025090301* Tried to check out with Apple Pay after being offered the option to check out with Apple Pay, but it says it’s not available after double clicking. The app is fine for ordering your food, but why offer a payment service really don’t offer the payment service. Also this is an Apple app so please offer Apple Pay. ### 3/5 — Apple Pay Doesn’t Work *2025-10-18, version 25.12.2025090301* Fine app but my Apple Pay doesn’t work ### 2/5 — Disappointing *2025-08-12, version 24.13.2024100801* The app said I had picked up my order when I was still waiting for curbside. After contacting the store a 2nd time, I finally got the food. I tipped for curbside service and felt that money went to waste. The fries were fine. The wings, however, were not well done as instructed (skins were slimy, not crispy, and chicken was very attached to the bone making them hard to eat.) Also, the salad did not have extra cucumbers or spinach as far as we could tell. ### 4/5 — No service *2025-05-21, version 24.13.2024100801* The app said in progress even though it was supposed to be ready at 8:11. I finally went in and inquired about my order at 8:30 and it was just sitting there. She said that it hadn’t been there long but the beer was barely cold and the food was cold. There are a lot of take out restaurants in town. Of the service does not get better it will be time to find a new restaurant. No curbside even though it is advertised. I gave a tip that included curbside service. No tip next time. They are lazy. You need to make your employees do their work. ### 2/5 — No what I ordered….but it was good anyway *2025-04-14, version 24.13.2024100801* Got my order wrong, for the 2nd time in a row. But the food I got was good. My order was an online order from the app. Receipt was correct, order was still messed up. Food was still really good. ### 2/5 — Soggy *2025-01-13, version 24.13.2024100801* Ordered 3 sandwiches and bread was soggy. Doesn't make for a good sandwich ### 2/5 — Waste of $$$ *2025-01-07, version 24.13.2024100801* I’ve tried this place several times and it’s a huge waste of money ! My burger came bloody in middle bfs was suppose to be pink and wasn’t took over an hour to get here ! Not to mention to hard little cold fries ! Like nails sooo cold ! Too expensive for these kind of service ! I won’t be going again ! Learned my lesson ### 2/5 — Pizza crust *2024-12-26, version 24.13.2024100801* I ordered the b1g1 free tonight as I have many times before when I received my order the crust was different was not the same pressed. It was terrible. The crust was flimsy. It wasn’t cooked properly. It wasn’t evenly done. The other. The second pizza was like it had sat for hours. They were both cold. Terrible what a big disappointment. They were my favorite. With this new crust, I won’t order it again. ### 4/5 — Wasted time and money! *2024-10-13, version 24.13.2024100801* Please be aware that I had recently left a negative review on Yelp concerning your McIntyre Square location in Pittsburgh. Although you will no longer allow updates of reviews for your restaurants on Yelp, I was impressed by the response from both your corporate and local locations to my bad experience and your attempt to do the right thing and show that you did appreciate my business and expense. You did immediately apologize, offered to replace the incorrect items and professionally asked me to give you another chance. Although I could not update the yelp review, you did the right thing so I tried to do the right thing and have removed the negative review from their (Yelp) site. I have since been back to your restaurant on several occasions, and although you may not always be perfect, your people are sincerely showing that they are trying to get better and do the right thing. Thanks again, Mr. Martin. ### 1/5 — Nasty CEO *2024-09-29, version 24.11.2024080203* The CEO and the company structure need to stay out of politics. Trump supports are snubbed by these folks! ### 1/5 — Lame *2024-09-23, version 24.11.2024080203* I ordered chicken fingers for takeout. When I got home, and opened food containers, found that the chicken fingers were actually 4- 1” round chicken balls. Extremely disappointed. ### 1/5 — Wasted time and money! *2024-09-17* I would be very, very leery about ordering anything online from Primanti Bros I ate in at the McIntyre Square location just two days ago ordered corn, beef sandwiches and they came hot with toasted bread, rye. So I go online and order the same two sandwiches for lunch to pick up and I get all the way back to my location the sandwiches bread not toasted not even on the same bread that came on two days ago. And Cold, not even warm. They were made 15 minutes ago. Just wasted $25 plus tips. Call restaurant to see what happened and I’m getting excuses about well. We don’t normally cook this way. We don’t normally cook that way. Been eaten at Primanti brothers for 30 years. I know how they make the sandwich. don’t usually write a lot of reviews, but I’ll be letting everyone I know. Do not waste your money and definitely do not order takeout from Primanti Brothers unbelievable $25 plus gas plus time? **Developer response:** So sorry to hear about this. Are you able to email us @ customerfeedback@primantibros.com with more details on your experience? ### 1/5 — Food order *2024-09-12, version 23.26.2024010301* Ordered 2 pizza’s last week and both were made incorrectly. ## Most critical reviews (10 lowest-rated) ### 1/5 — App inconsistency *2026-05-03, version 25.12.2025090301* Why is Buffalo Ranch not an option on any of the wing quantities larger than 5? It’s an option (out of alphabetical order) for boneless and bone in quantities of 5. When you increase to larger quantities on both boneless and bone in - buffalo ranch is no longer an option. Have been mentioning this for months. Tried ordering a different sauce and calling location to change but they never did. If I could order what I want, I’d order more often. ### 1/5 — Waterfront/delivery *2026-04-06, version 25.12.2025090301* Took an hour for our food by the time it got to us it was super cold and not even good. They had the nerve to ask if i got the order off the porch right away and i have cameras i did. Do not order from there food is trash!! ### 1/5 — Soggy Sandwiches *2026-02-19, version 25.12.2025090301* I’m sorry to say that I ordered 2 Of the Pittsburgh sandwiches from the Robinson Store and they put so much slaw on them that the bottom bread was soaked, and all the slaw over powered the rest of the sandwich!!! Also ordered egg on them and didn’t get any? Nothing but a disappointment!!! ### 1/5 — Poor service *2025-07-05, version 24.13.2024100801* Visit Thursday July 3 2025. Johnstown. First we showed our server our coupon buy one get one free classic sandwiches. Our server Emma said great and took our order. Both of us ordered our sandwiches toasted. I gave her my reward code number she said she’d add it to the check. Then I asked her what flavor surfside they had. She told us she was not the person to ask. She was are server who should I ask. I had to ask her to ask some one. Outr sandwiches came and mine was not toasted. No big deal I’ll have them toasted it. But the server argued with me that is was toasted. Finally she took it back. Next she comes back and tells us we can’t use the coupon because one of our sandwiches wasn’t a classic. Why didn’t she tells us that when we ordered our sandwiches And finally when I check my account she didn’t add the rewards. One too many wrongs by the server. ### 1/5 — No curbside *2025-01-28, version 24.13.2024100801* Deplorable! Parked and checked in on app. Waited 15 minutes past promised time for order. Called store but no one answered. Went into store to find no one at host station. Eventually someone came out of the back and I inquired about my order. She checked computer then walked to nearby shelves and grabbed my order. Why wasn’t it brought out I asked. Oh we’re phasing out curbside. I want my money back because food sat there for 15 minutes now I have cold dinners! Food is delicious but rest of system needs work!!! ### 1/5 — Other error returned from server *2024-12-13, version 24.13.2024100801* Tired of getting errors in the app. I reset password still issues. This has happy many of times. So annoying. ### 1/5 — Sad *2024-12-02, version 24.13.2024100801* I was excited to use my birthday reward but suddenly I get “forbidden” when I want to log in ### 1/5 — App issues *2024-12-01, version 24.13.2024100801* I’m trying to log into and I can’t. I get a forbidden message. When I go to change my password, the app shuts down ### 1/5 — Wings in Erie *2024-11-04, version 24.13.2024100801* Just ordered wings for the first time from the Erie location. Worst wings I’ve ever eaten. Sauce was great but the wings were horrible. All were about 2 inches long and very overcooked. Will never be ordering them again… ### 1/5 — Most recent update broke the app *2024-10-16, version 24.13.2024100801* Most recent update signed me out, I went to reset my password as I forgot it, but that crashes the app. So I went online to do it and it worked. Now when I go to sign in again I get a notification that says ‘forbidden’ and won’t let me sign in using the app. Please fix this as I can’t access my account at all. ## Most praised reviews (10 highest-rated) ### 5/5 — AMAZING *2025-11-07, version 25.12.2025090301* Always have a great and easy experience ordering through the app! ### 5/5 — Missing items in my delivery order *2025-10-08, version 25.12.2025090301* Very disappointed! Paid for fries and I didn’t get any fries. Spent $5.00 for no fries. ### 5/5 — Cajun chicken kicker *2025-07-09, version 24.13.2024100801* Great place to eat always have loved yinz guys especially Market Square ### 5/5 — The Absolute Best *2025-03-07, version 24.13.2024100801* I love Primanti Bros. I’ve been to multiple locations across Pennsylvania (Greensburg, Altoona, Pittsburgh, Johnstown) and I’ve never been disappointed. I primarily go to the Johnstown, PA location. The crew is always fast and efficient. They do a great job. ### 5/5 — 11/7/24 *2024-11-09, version 24.13.2024100801* The server was excellent!!! She always does a great job and is very friendly . Great food, great quality, great price. ### 5/5 — Wings *2024-10-06, version 24.11.2024080203* We love your wings & order frequently. I also love your salads. Linda ### 5/5 — First Time Ordering *2024-07-28, version 23.26.2024010301* This is now at the top of the list wow great food and great affordable food. The WINGS!!!!! Great!!!!!! Be back soon ### 5/5 — We love Primanti Bros *2023-02-26, version 22.15.2022092004* We have been going for years. The food is always wonderful. The service is just as wonderful. We love the variety of beer. The TV’s everywhere. And you really can’t beat that price. Our families fav place to meet and eat!! ### 5/5 — The food is amazing *2023-01-03, version 22.15.2022092004* Excellent food and awesome discounts and specials sure appreciate you guys, you do a great job! ### 5/5 — Primanti Bros Eastwood *2022-11-05, version 22.15.2022092004* Great food! Excellent service!!!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-12.*