# Prime Casino: Slots & Games — user reviews > 27 indexed App Store user reviews of Prime Casino by Skill On Net Ltd, rated 4.23/5 from 308 ratings. - Source: https://appshunter.io/ios/app/prime-casino-slots-and-games/id1229464784/reviews - App overview in markdown: https://appshunter.io/ios/app/prime-casino-slots-and-games/id1229464784.md ## Newest reviews (15 of 27) ### 1/5 — Robbing site *2026-05-09* Stay away from this takes all your money.!!! **Developer response:** Hi there, We are sorry to hear about your experience and understand your concerns. Please note that all game outcomes are determined by RNG (Random Number Generator) technology. This ensures that every spin or game round is completely random and independent, and previous results do not influence future outcomes. Because of this, wins and losses are based on chance and can vary significantly from one session to another. We understand that gambling results can sometimes feel disappointing, especially during losing streaks. However, game outcomes are not influenced or adjusted in favour of or against any individual player. We appreciate you taking the time to share your feedback. ### 1/5 — Terrible chat box *2026-05-03* Okay so when I’m trying to use my free spins it keeps on glitching. It will even one load or cheap crashing but only three spin I try and chat to chat no one answers. I speak to you very let’s say challenge chat box that doesn’t work to help awful terrible **Developer response:** Hey there, we are sorry to hear that you are experiencing issues with your Free Spins and that the game is not loading correctly. To help improve stability and reduce crashes or loading issues, we recommend the following steps: Ensure you are connected to a stable Wi-Fi network, as mobile data may cause interruptions Restart the game and try again after a short delay Make sure both the app and your device software are updated to the latest available versions If the issue continues, try accessing the game on a different device These steps often resolve common performance and loading issues. We are also sorry for the delay you experienced when trying to reach live chat support. During busy periods, response times may be longer than usual, but the team will assist you as soon as possible. ### 1/5 — Scam *2026-04-01, version 1.8* Worst gambling site of them all steals your money doesn’t let you withdraw ### 1/5 — The app is terrible *2026-02-11* You can deposit money fine but when it comes to withdrawing it you can’t total scam **Developer response:** Hi there, thank you for your review. We are sorry to hear that you feel this way and would like to clarify the situation. We are a fully licensed and regulated casino, and we operate strictly in line with our policies and regulatory requirements. We clearly state in our policies that we require verification in order to fully verify an account. These verification steps are clearly outlined in our terms and conditions. Once the required checks are completed, withdrawals are processed accordingly. We appreciate your understanding and assure you that this process is in place to protect both you and the platform. ### 1/5 — Cant withdraw *2026-02-05* I have deposited but the id check popped up and have been loading for a hour and wont let me take my money out starting to feel like a scam **Developer response:** Hi Lewis, Thank you for your review. In order for us to check the account, please provide your username or the email address registered to your account so we can locate your details and review the transactions. Alternatively, you may contact us via live chat or email at support@primecasino.com, and our team will be happy to investigate this for you. ### 1/5 — Game slow and not loading *2026-01-05* Games not loading … very frustrating **Developer response:** Hi there, we apologise for the frustration this has caused and appreciate you bringing it to our attention. Please ensure you are playing using a stable internet connection and avoid using mobile data, as this can sometimes affect game loading, as our games are demanding. If the issue persists, feel free to contact us via live chat or email (support@primecasino.com), and provide a short video showing what you are experiencing, so we can investigate this further. Thank you for your patience, and we’re here to assist. ### 1/5 — Games crashing *2025-12-31* Games keep crashing telling me I’m not logged in when I am so annoying **Developer response:** Hi there, Thank you for letting us know, and we’re very sorry for the inconvenience caused. Based on the date you contacted us, the issue you experienced was due to a brief maintenance period, which may have resulted in games disconnecting or showing that you were not logged in. This has now been resolved, and gameplay should be working normally again. We kindly recommend ensuring you are playing on a stable internet connection, as an unstable connection can also cause similar interruptions. Thank you for your patience, and we apologise again for the frustration caused. ### 1/5 — Feels like a scam *2025-11-26* Deposited £40 got £40 bonus started to win big after my £40 had gone and put it in the bonus pot that you can’t withdraw 😡 I’ve just went back to sign in it won’t let me abc the screen is black total rip off **Developer response:** Hi there, Thank you for reaching out to us. Please note that you always have to exhaust your real balance before you are able to use your bonus balance. Therefore, once your real balance is exhausted, any winnings that you will make will be with your bonus balance, and wagering requirements apply. Regarding the black screen and login issue you mentioned, we would need to check your account in more detail to understand what is causing this. As you said, please contact us via live chat or email (support@primecasino.com), so we can check this further, and we will be happy to assist you directly. ### 1/5 — Sound problem *2025-10-02* App keeps giving blank black screen when I try to use sound this is starting to annoy me **Developer response:** Hi there, Thank you for your message. We’re sorry to hear that you’re experiencing a blank black screen when trying to use sound on the app. Please ensure you are connected to a stable internet connection, preferably Wi-Fi instead of mobile data. Try restarting the app and your device, clearing the app’s cache and temporary data, and making sure both your device’s operating system and the app are updated to the latest version. If the issue continues, please reinstall the app. Should the problem persist, kindly contact us via live chat or email (support@primecasino.com), and we will assist in any way we can. ### 1/5 — Over £500 in 2 days and I’ve won less than £200 it’s a pure scam bonuses take a fortune pure scam *2025-09-15* Avoid at all cost just go chuck your money down the drain cause you have no chance of winning it’s a pure scam **Developer response:** Hey there, Thank you for your review. We understand how disappointing it can be not to win. Please remember that all outcomes are governed by a certified Random Number Generator (RNG), ensuring fairness and randomness for every customer. Luck plays a key role in gaming, and while we cannot guarantee wins, we sincerely hope you have better luck in your future sessions. ### 1/5 — You never win. *2025-08-01* I’ve been on this app for a few months now, not a single win, don’t waste your time and money on this app. They are greedy and don’t want to pay out. **Developer response:** Hey there, Thank you for your review. We understand how disappointing it can be not to win. Please remember that all outcomes are governed by a certified Random Number Generator (RNG), ensuring fairness and randomness for every customer. Luck plays a key role in gaming, and while we cannot guarantee wins, we sincerely hope you have better luck in your future sessions. ### 1/5 — Prime casino *2025-06-19, version 1.4* I have deposited and every time I try play a game. It says internal error ### 1/5 — Problem when betting *2025-06-10* I have to give it a 1 star because of a bug when betting on live games. I was trying to play live black jack games, and I tried to bet a fiver, but a 10 pound bet was made. It could be a bug with the golden chips, because the problem started after I used them. I lost it and I don’t mind losing, because after all that’s gambling, but it would have been so much worse if I deposited more than a tenner and the faulty GUI decided to max my bet instead of the intended bet. Stay away until they properly fix their app. **Developer response:** Hey there, thank you for bringing this to our attention. In order for us to investigate the issue you experienced with the live blackjack game and the possible golden chip bug, please provide your username or the email address linked to your account. Alternatively, you can reach out to us directly via live chat or email so we can look into this in detail for you. We’re here to help and will do our best to resolve this as quickly as possible. Our email address is (support@primecasino.com). ### 1/5 — Winnings still haven’t gone through to my mums bank *2025-05-02* My mum won quite a bit of money withdrawal and that was 1 week ago and still hasn’t gone through **Developer response:** Hi there, thank you for getting in touch. To look into the withdrawal issue you mentioned, we kindly ask that the account holder—your mum—contacts us directly via live chat or email (support@primecasino.com). Due to privacy and security regulations, we're only able to discuss account-specific details with the registered user. Once we receive her message, we’ll be happy to investigate the status of the withdrawal and provide any necessary updates. Thank you for your understanding! ### 1/5 — Stitched up *2024-10-18* I deposited £10 on this app & it won’t even let me find my free spins, I haven’t received an email saying they were expired & I can’t even get in contact with them. I am outraged! **Developer response:** Hi There, we understand how frustrating it can be when a reward is not added to your account as you expected. Please contact us our support team on chat or by sending an email to support@primecasino.com with your details, and we’ll ensure this is sorted out for you right away. Thanks for your patience and feedback! ## Most critical reviews (10 lowest-rated) ### 1/5 — Theft *2026-08-11* Over £1400 deposited! Only £200 withdrawn! This is a scam site. Your thieves. I have contacted the commission and revolver! And my bank. Police will be next! How dare you **Developer response:** Hi there, We’re sorry to hear that you’re unhappy with your experience. We understand that depositing a significant amount and experiencing losses can be extremely frustrating. However, deposits and withdrawals are separate transactions, and the amount deposited does not guarantee an equivalent amount in winnings or withdrawals. Game outcomes are determined by chance and RNG, with each result being independent, so there is no guaranteed return from gameplay. We take concerns regarding our services seriously and remain available to review any specific transaction or gameplay issue through our Customer Support team. Our support channels are live chat or email (support@primecasino.com). ### 1/5 — Fake site *2026-08-06, version 1.9* FAKE FAKE FAKE FAKE that is all I can say 👹 owns this ### 1/5 — Avoid!!!!! *2026-07-27* Had countless issue, everytime. Table are hot and they constantly block you from playing for 24hrs. Explained several times I can afford to play I’m lucky. Every big win they block you from playing, until fully blocked me and said I needed to give private banking info in order to keep playing. Customer service is terrible they are rude, don’t listen to you. I’d never use them again and if you like gambling avoid they don’t like Winners only losers. **Developer response:** Hey there, We're sorry to hear about your experience and understand your concerns. We would like to clarify that we would not require private banking information in order to continue playing. Please note that, in some cases, when processing withdrawals, we may request bank details if a payment cannot be completed back to the original payment method. This is a standard procedure to ensure funds can be returned securely. If you would like us to have a further look at this, please feel free to reach out to us via live chat or email (support@primecasino.com). You can also request to speak to a manager directly. We appreciate your feedback and would be happy to review your concerns if you provide further details. ### 1/5 — Give me my money (SCAM) *2026-07-16* Downloaded App got the new customer (151)Spins. These spins turned out to be bonus money. I then tried and tried to get something out of this bonus money by playing games and in end earning up to £400. Every time I kept getting more and more bonus money. I kept checking my account and the active bonus had. Every time I checked and thought maybe am getting somewhere still nothing. Been complete waste of time and disappointing. **Developer response:** Hi there, We're sorry to hear that your experience was disappointing. Bonus funds are subject to wagering requirements before any winnings can be withdrawn. These requirements are clearly outlined in our Bonus Terms and Conditions. Our Customer Support team is always happy to explain how the bonus balance and wagering requirements work and answer any questions you have. Our communication channels are live chat or email (support@primecasino.com). If you would still like us to review your account, please don't hesitate to get in touch. ### 1/5 — Just horrible *2026-07-12, version 1.8* u can deposit £10 but then min withdraw is £20, it shows u can get the free spins but the offer dissapears after u deposit your money to make u think its still there. plain scam. ### 1/5 — Scam *2026-07-02* I’ve put hundreds in this site maybe grands. And haven’t won anything. This has to be the worst site I’ve ever played. You can go 100s of pounds before you get a feature on your slots. You asked for the review so I’m telling you. Scam **Developer response:** Hi there, We're sorry to hear that your experience has been so disappointing. We understand how frustrating it can be to go a long time without seeing the results you were hoping for. However, all of our games use certified Random Number Generators (RNGs), meaning every spin is completely random and independent. Because of this, results can vary significantly, and long periods without triggering bonus features are possible. We appreciate you sharing your feedback and wish you better luck in your future gaming sessions. ### 1/5 — Don’t touch this app *2026-06-04* The worst betting app ever used, didnt give me the welcome free spins, laggy screens took 15 quid off me which i haven’t seen yet. **Developer response:** Hey there, We're sorry to hear that your experience has been disappointing. If you didn't receive your welcome free spins or you're concerned about your £15 deposit, please contact us via Live Chat or email (support@primecasino.com) so we can review your account and investigate both issues. Regarding the lag, we recommend trying a different device or browser, ensuring your app is up to date, or downloading our app if you're playing in a browser, as this can often provide a smoother experience. We look forward to helping you resolve these issues. ### 1/5 — Discusting *2026-06-03, version 1.8* The worst site I’ve ever been on in me life thief’s!!! Use have robbed me blind mate!!! ### 1/5 — Withdrawal *2026-05-29* I deposited 10 pounds into my new account thinking I could get the 151 free spins advertised on the App Store and didn’t receive any free spins. I then decided to play big bass splash where I won 20 pounds and now the whole app isn’t even loading and I want to withdraw my winnings **Developer response:** Hey Nathan, We're sorry to hear about your experience. Regarding the free spins, please contact our Customer Support team so we can review your account and check why they were not credited. If you're also experiencing issues with the app loading or need assistance with your withdrawal, our support team will be happy to investigate and help you complete the process. Please contact us via Live Chat or email (support@primecasino.com) so we can assist you further. ### 1/5 — Very nice casino *2026-05-22, version 1.8* But fake Cantrol the Roulate ## Most praised reviews (2 highest-rated) ### 3/5 — E *2026-04-03, version 1.8* Good ### 2/5 — so bad at verifying and took my money *2025-10-22* so I decided to download a new gambling site and I saw they did great offers so I deposit 20 and as soon as I did it they asked for my ID which is fine and I did all verification and their ai BOT coudnt decide if I was real or not now I have to wait long to even have fun or even use my own money they could even deny it which means how do I get the money back **Developer response:** Hi there, Thank you for sharing your experience. We understand how frustrating it can be to encounter delays during the verification process, especially after making a deposit. Please be assured that the verification procedure is an important security measure to protect both your account and funds. To resolve this matter and review the status of your verification and deposit, we kindly ask you to contact us via live chat or email (support@primecasino.com). Our support team will be happy to assist you further and ensure your issue is handled as quickly as possible. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-06.*