# Prime Medic - Online Clinic

> Online telehealth service for Australian patients offering consultations, prescriptions, and medical certificates. (iPhone/iPad app by Prime Medic Group Pty Ltd.)

- Source: https://appshunter.io/ios/app/prime-medic-online-clinic/id1503906417 (this page in markdown: same URL + `.md`)
- Developer: [Prime Medic Group Pty Ltd](https://appshunter.io/developer/1110123055)
- Category: Medical, Health & Fitness
- Price: Free
- Rating: 5.00/5 from 2 App Store ratings · 111 written reviews indexed
- Age rating: 4+
- Requires: iOS 16.6 · 222 MB
- Languages: American English
- Released: 2020-04-09
- Data updated: 2026-08-26
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/prime-medic-online-clinic/id1503906417/reviews.md

## What is Prime Medic?

We are Tele-Health service that provides:
1) Video Consultation
2) New Prescription
3) Repeat Prescription
4) Medical Certificate
5) Carer Certificate
6) New Specialist Referral
7) Change Specialist Referral 
8) Repeat Specialist Referral 
9) Pathology / Radiology Referral 


Prime Medic provides expert medical advice and assistance for patients across Australia. In an increasingly digital world, it makes sense that patients should be able to harness the power and accessibility of the internet to secure the best healthcare possible. This is the ethos behind Prime Medic.

To achieve this, we have brought together a team of experts and industry leaders from two very different fields. On the one hand, we want to give our patients the very best healthcare and treatment possible, so we have put together a team of medical professionals with extensive experience of delivering this in Australia.

On the other hand, clarity and accessibility are both at the heart of what we do. To achieve this, we formed an expert IT team, constructing a platform by which anyone can access the healthcare they need, from anywhere in the country. Our IT professionals have gained experience from a wide range of industries, and they bring this experience to bear as they create unique solutions for healthcare.

We also provide preliminary self-diagnosis based on user-reported symptoms. The information provided is sourced from reputable medical databases and is intended for informational purposes only. Users are encouraged to consult a healthcare professional for accurate diagnosis and treatment. Please refer to the in-app 'References' section for more information on the sources of our medical content.

## Key features

- Video consultation
- New prescription
- Repeat prescription
- Medical certificate
- Carer certificate
- Specialist referral
- Self-diagnosis tool

## What do users think of Prime Medic?

Overall sentiment: mixed

**Pros**

- 🚀 Quick and convenient service
- 👍 Easy to use and navigate app
- 👩‍⚕️ Professional and helpful doctors
- ⏱️ Fast response times
- 🏠 Accessible from home
- 💰 Affordable telehealth option
- ✅ Reliable and consistent service
- 💡 Supports late-night appointments
- 👨‍👩‍👧‍👦 Helpful for busy parents
- 🏥 Alternative to busy clinics/hospitals
- 🗣️ Doctors listen and provide clear explanations
- 📄 Useful for medical certificates
- 🌍 Great for rural areas

**Cons**

- 😠 Rude and blunt doctors
- 💸 Hidden booking fees
- ❓ Unclear instructions or processes
- 📞 Doctors not calling on time or at all
- 👎 Poor customer service
- 🚫 Unprofessional behavior from doctors
- 🤔 Medically technical questions difficult for some
- ⚠️ Deceptive practices alleged
- ❌ Issues with prescription/pathology requests
- 📉 App not mobile friendly
- 💰 Services cost money (contrary to some advice)

**Commonly reported bugs**

- App crashes or won't open
- Login issues (e.g., with Apple ID)
- Technical glitches with inputting details (e.g., DOB)
- Booking not showing up in app
- Website unclear regarding appointment expectations
- App not loading on iPhone

**Most requested features**

- Provide proper invoices with provider details
- Clarify service costs upfront
- Improve app's mobile friendliness and design
- Ensure all promised follow-ups (e.g., pathology requests) are sent
- Better explanation of appointment types and what can be handled

## Recent user reviews (10 of 111)

All indexed reviews: https://appshunter.io/ios/app/prime-medic-online-clinic/id1503906417/reviews.md

### 5/5 — Handy and quick

*2026-06-25*

My experience has been great with prime medic, doctors are great and it’s very handy when you don’t have time to physically go to the doctors to get a script or discuss something small.

### 5/5 — Always professional service

*2026-05-21*

Always a reliable and professional service, we have used this app many many times

### 5/5 — Amazing Service

*2026-05-17*

I requested an appointment via the online booking system just before midnight and within a minute or two received a phone call from what seemed like a triage service who advised a telehealth appointment was booked for me and to await the doctors phone call. The doctor phoned maybe 2 or 3 minutes after and advised that I would receive both a pathology request via email and a prescription via text.

The prescription arrived, however the pathology request didn’t seem to come (was advised this would come via email). Despite not receiving this pathology referral as yet, I am still so very impressed with the service. So thankyou for providing a late night service when doctors are closed and you don’t want to clog up the hospital system.

### 5/5 — Supportive

*2026-05-05*

I encountered an issue when making the appointment. The CS team rang me and assisted me through the process. I’ve discovered not many services will provide medical clearances for Daycare purposes, but this online clinic does. Now that I have the app it will be easier for me to book an appointment in the future. Thanks for your customer service - it’s much appreciated by busy working parents!

### 5/5 — Online form

*2026-04-27, version 5.1.8*

Very easy to use, follow up form after booking appointment helps to get a further description of what the ailment is.

### 1/5 — GP

*2026-04-22, version 5.1.8*

NO REMORSE NOTHING. JUST BLUNT RUDE. AND WANT TOO GET THE CALL OVER WITH.

### 5/5 — 5 stars

*2026-04-17*

Have been using them as my primary doctor for over a year now. Easy to use and manage and no fuss about trying to get an appt in person.

### 5/5 — Used often!

*2026-04-05*

Great service, the only issue is the hidden booking fee. Otherwise, I’ve found them to be responsive, reasonably priced and very helpful

### 5/5 — Quick, convenient and helpful

*2026-04-03, version 5.1.7*

I have used Prime solely for 6mths. Never had an issue. Drs are friendly and knowledgeable.

### 5/5 — Always professional service

*2026-03-23, version 5.1.7*

Always a reliable and professional service, we have used this app many many times

## Frequently asked questions about Prime Medic

### What services does Prime Medic offer?

Prime Medic offers a comprehensive telehealth service including video consultations with doctors, new and repeat prescriptions, medical certificates, carer certificates, and specialist referrals. It also provides a preliminary self-diagnosis tool based on user-reported symptoms.

### How does the self-diagnosis tool work?

The self-diagnosis tool provides preliminary information based on symptoms you report. This information is sourced from reputable medical databases and is intended for informational purposes only. It is crucial to consult a healthcare professional for an accurate diagnosis and treatment plan.

### Is Prime Medic available in Australia?

Yes, Prime Medic provides expert medical advice and assistance for patients across Australia. The platform is designed to be accessible from anywhere in the country, leveraging the internet for healthcare delivery.

### Is there a cost to use Prime Medic?

Based on the provided information, the app is listed as 'free' and does not have in-app purchases or ads. This suggests that the core services may be free to access, though specific consultation fees or charges for certificates would typically be detailed during the service booking process.

### Who are the medical professionals on Prime Medic?

Prime Medic has assembled a team of experts and industry leaders with extensive experience in delivering healthcare in Australia. They combine medical expertise with IT professionals who have built a platform for accessible healthcare.

## Version history (last 5 releases)

### 5.1.10 — 2026-07-26

Enhanced User Interface and Added New Functionalities.

### 5.1.9 — 2026-05-14

Enhancements in User Experience and Addition of New Services

### 5.1.8 — 2026-04-03

UI Modifications and Enhancements in User Experience.

### 5.1.7 — 2026-03-16

UI Updates and Enhancements.

### 5.1.6 — 2026-01-06

Enhanced User Interface

## Apps similar to Prime Medic

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [Updoc - Same-day Healthcare](https://appshunter.io/ios/app/updoc-same-day-healthcare/id6444691493) | 4.6 (14) | Free | Medical |
| [ForHealth](https://appshunter.io/ios/app/forhealth/id1374036461) | 5.0 (2) | Free | Medical |
| [Doctorai](https://appshunter.io/ios/app/doctorai/id1501124375) | — | Free | Medical |

## More apps by Prime Medic Group Pty Ltd

- [13CURE - Home Visiting GP](https://appshunter.io/ios/app/13cure-home-visiting-gp/id1110123056)
- [Prime Medic Doc](https://appshunter.io/ios/app/prime-medic-doc/id1573935765)
- [Prime Medic Doctor](https://appshunter.io/ios/app/prime-medic-doctor/id6746646957)

All apps by Prime Medic Group Pty Ltd: https://appshunter.io/developer/1110123055

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*