# Prime Mobile - Prime Inc. — user reviews > 73 indexed App Store user reviews of Prime Mobile by New Prime Inc, rated 4.83/5 from 6,237 ratings. - Source: https://appshunter.io/ios/app/prime-mobile-prime-inc/id586964837/reviews - App overview in markdown: https://appshunter.io/ios/app/prime-mobile-prime-inc/id586964837.md - Rating breakdown: 5★ 5,607 · 4★ 424 · 3★ 103 · 2★ 26 · 1★ 82 ## What do users think of Prime Mobile? Overall sentiment: positive **Pros** - 👍 Helpful app for Prime drivers - 🚀 Streamlines communication with dispatch - 💡 Allows remote document scanning and submission - 🚀 Provides useful information and resources **Cons** - 🐛 Recurring issue with unread message notifications - 🐛 Occasional app crashes or freezes - 🐛 Difficulty with location-based features like fuel stops **Commonly reported bugs** - Messages disappearing when clicked - Date/time fields not working as expected - Fuel/services map view issues **Most requested features** - Add ability to control HOS clock from the app - Improve message layout and navigation - Provide more customization options ## Newest reviews (16 of 73) ### 5/5 — In-house *2023-01-26, version 3.19* I see the message and I see the drivers upstairs for shower or a bunk and I tell them about did you read about fuel prices or good here or evens happening here or in an other terminal so thank you for the information I pass it on ### 5/5 — Safe Travels For On-Time Delivery *2022-11-16, version 3.18* Whenever I’m on the go, the PRIME inc app is fast and convenient. ### 5/5 — A great application *2022-10-18, version 3.18* As a driver, so many questions can be answered and messages relayed by a simple text. No need for you to call dispatch, road assist, etc. a simple message will do. This application is very well thought out and executed. Their are times when dispatch and I don’t speak for weeks and the train stays in the tracks and all is right in the world. I love using this application ### 5/5 — Great app *2022-05-18, version 3.16* Amazing app and full of information I like ### 5/5 — Tanker *2022-04-12, version 3.16* Great app love it runs great ### 5/5 — DPS *2022-01-31, version 3.15* Great place to start your trucking career ### 5/5 — Perfect *2021-12-29, version 3.13.2* Perfect ### 5/5 — Good *2021-12-13, version 3.13.2* Good ### 5/5 — Deserves Recognition *2021-06-29* Hands down one of the best apps for the industry. Virtually a one stop shop. Indeed the company deserves an industry award and just another item that Prime deserves acknowledgement and recognition for their commitment to excellence. ### 5/5 — Prime App *2021-04-22, version 3.13.2* I love this App, it makes it easier for us driver’s to be able to do our job & also communicate with dispatch if we have any type or problem. ### 5/5 — Fabulous App *2020-12-22, version 3.11.1* This app provides so much information. It is wonderful. ### 5/5 — Incredible *2020-09-21, version 3.11.1* The amount of data and profile based information that is packed into this app makes it mind boggling that it can actually have a clean and easy to navigate user interface. I’m constantly blown away at the complexity of what’s under the hood married with the simplicity of what you see when interacting with the app. I wish we could scrap the clunky QC’s and just have an iPad instead. The Prime app is completely capable of doing everything QC can do but without all the sluggishness and quirks. Bravo Prime Dev team. This has got to be one of the single most incredible apps in the freight industry. Very well done. Lease team truck driver here and my hat is off to you for this app. Brilliant. ### 5/5 — Essential *2020-08-31, version 3.10* Yeah, I could drive without it, but I wouldn’t want to. ### 5/5 — Very informative. *2020-08-18, version 3.10* Keeps me updated. Has lots of information and makes my job easier. ### 5/5 — New driver feedback. *2020-07-19, version 3.10* Professional app,easy to work with and has everything the driver may need to communicate with the company’s dispatch. ### 5/5 — Trucking *2020-07-16, version 3.10* This is a amazing company ## Most critical reviews (10 lowest-rated) ### 1/5 — No macro support *2022-10-18, version 3.18* Shot messages missing macros no help ### 1/5 — App requires location unnecessarily *2022-07-14, version 3.16* Just to use the app, you MUST give it access to your location data. Even if you only need the app for sending messages between dispatch or sending in Trip Documents. Any app the requires location even to use non-location based features, is an automatic FAIL. ### 1/5 — It’s dumb *2020-06-27, version 3.10* A terrible sating ### 1/5 — Messages will disappear *2018-11-08, version 3.1* Messages will disappear when u click on them and also the messages take forever to come to the phone ### 1/5 — A useful change but... *2018-08-11* I like the ability of sending Macros from the app but the other changes that came with it make the app flow less smoothly for me. I never use the Loads page, just messages and fuel and services. The changes to the message layout are less organized than before making it take longer to find the information I need when checking in at a shipper. I don’t understand why they had to completely change the app instead of just adding some new features that drivers wanted. ### 2/5 — Fuel and services ... meh. *2018-04-15* The fuel portion of this app bothers me so much that I despise using it. I’m unable to set a “to and from” and a parameter “off the beaten path” to go. Obviously it’s not worth mentioning .02 cents cheaper fuel (3.50 saving in a full 175 gallon refueling) if I’m going to burn a gallon getting to it and a gallon getting back on course, so don’t show it. When I pull up the map it’s so littered with fuel stops, that I can’t even see the map. Allow a to and from search, and show within 3 miles of the corridor you’re traveling, and be done with it. ### 3/5 — Needs some work but not bad *2023-08-02, version 3.20.1* Ok I can use the app to locate my truck in a parking lot but can’t use the app for locating a trailer have to call dispatch and not all dispatchers will send the coordinates can’t print messages off the app for some reason have to copy and paste them in a different program like notes but it does allow u to see when ur truck needs its next service give u phone numbers to departments like HR Safety dispatch breakdown post office etc etc I know the yard dogs on the terminals can use there app to find trailers ### 3/5 — One problem that is super aggravating *2017-06-06, version 2.1* This app is great!! Except how easy it is to delete messages on accident!! Just accidentally hit the trash can and POOF!! There went the pickup number I needed! Please fix this! ### 3/5 — Could use some work. *2017-04-18* The app works well for its intended use. That being said.. it's very generic in appearance and in feel. Navigating can be complicating at times. There are also many tasks that departments will ask for through the app (photos, multi-media, etc) that the app just doesn't allow. I've also noticed that when connection is lost and there are pending documents to be uploaded.. there's no re-submission option or way to cancel that task. Getting those notifications for pending documents without any kind of solution is slightly frustrating. Other than that, the app does as it's intended. ### 4/5 — Add on for the mobile app *2021-11-12, version 3.13.2* It be much more better if you can also put the different statuses on the mobile app as well instead of going back to the tractor all the time to change the statuses ## Most praised reviews (10 highest-rated) ### 5/5 — Always showing I have messages *2025-03-01* App is always showing I have messages when I don’t. Cleared all my messages, still showing I have messages. ### 5/5 — Prime app *2025-02-21, version 3.59.2* Since the update it shows that I have notifications & I don’t. & it’s at 5 & stays that way. I tried clearing everything out & it still shows. Hopefully this gets fixed. Other than that good app. App should do another update to fix that problem. Problem still not fixed shows I have 15 notifications & I don’t. ### 5/5 — Prime app *2025-02-08* Since the update it shows that I have notifications & I don’t. & it’s at 5 & stays that way. I tried clearing everything out & it still shows. Hopefully this gets fixed. Other than that good app. App should do another update to fix that problem. ### 5/5 — Prime app *2025-02-07* Since the update it shows that I have notifications & I don’t. & it’s at 5 & stays that way. I tried clearing everything out & it still shows. Hopefully this gets fixed. Other than that good app. ### 5/5 — The best *2023-05-18, version 3.20* The app is very helpful and makes my learning experience at prime easier ### 5/5 — Very good app *2023-05-16, version 3.20* I’m a Prime Inc. employee and this app is amazing. ### 5/5 — Great app *2023-05-15, version 3.20* Makes the process of working with Prime Inc flawless ### 5/5 — Hos *2023-05-11, version 3.20* It would be nice to have control of our HOS clock from the app ### 5/5 — Fantastic *2023-05-10, version 3.20* Prime needs to get out of the Trucking business and go full speed in tech. The Prime App and what it connects to have been a game changer for me. ### 5/5 — Great *2023-04-16, version 3.19* Best thing since PB&J --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*