# Prime Sportsbook-KY — user reviews > 4 indexed App Store user reviews of Prime Sportsbook by OutTheGate Inc, rated 1.90/5 from 9 ratings. - Source: https://appshunter.io/ios/app/prime-sportsbook-ky/id6744372886/reviews - App overview in markdown: https://appshunter.io/ios/app/prime-sportsbook-ky/id6744372886.md - Rating breakdown: 5★ 2 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 7 ## Most critical reviews (4 lowest-rated) ### 1/5 — Worse sportsbook app ever *2026-03-27* Cashout on live bets comes back error constantly. Play at bet365 or draft kings. Otherwise you won’t be able to cash out your live bet at this place. **Developer response:** Hi KY Bettor, we'd love to troubleshoot the issues you're facing with cashouts. If you could email support@primesports.com with additional details, we take a look at what happened and make it right. Thank you. ### 1/5 — Beware of Bonus Bet Rollover *2026-01-02* I decided to give the new Sportsbook in KY a chance. They have rollover language that everyone needs to be made aware of. The larger sportsbooks do not have them, thus that’s why I was surprised when I tried to withdraw money this morning it’s requiring me to make another 100+ in wagers in order to withdrawal my earnings. It’s a bait and switch tactic. I understand that they don’t want people routinely signing up and abusing bonus bets but in my circumstance I exhausted all my bonus bets (lost them all) and lost about $35 of my original deposit. I want to simply withdrawal that remains of amount but they won’t let me. STAY AWAY!! **Developer response:** Hi Slimpick, I'm sorry to hear about your frustrating experience with our rollover requirements. These are standard for bonus promotions to prevent abuse, but I understand how it feels restrictive after exhausting your bonuses. ### 1/5 — Worst betting app by far *2025-11-07* 0 stars in every imaginable way. Creating an experience this bad has to be intentional. Don’t waste your time or money here, even if they try to lure you with bonuses. The interface is a horrible user experience with clutter and difficult navigation every step of the way and no clear indication of what page you’re on, as everything just runs together from page to page, games aren’t live tracked so you have to go check real time scores yourself , the rollover bonus requirement is ridiculous and doesn’t even function properly as I’ve wagered all funds and bonuses and still can’t withdraw… and I could go on. Sincerely…. Just don’t. **Developer response:** Hi KipperJohnson, we're sorry to hear your experience with our platform didn't meet your expectations. The navigational issues you bring up are definitely a focus for 2026 as we recognize there are improvements that need to be made. This includes live tracking scores which we anticipate in the near future. Our bonus structure is tied to wagering. The T&Cs within the Help Center explain how the rollover works for each bonus offer. Thanks, ### 1/5 — HORRIBLE *2025-09-25* I have spent over 3 hours trying to withdraw my money from this app, as well as having to use 3 different deposit methods. Have never had any issues like this with another Sportsbook. Not to mention the 2x rollover required to withdraw. I would give it 0 stars if I could. Awful interface as well. **Developer response:** Hi DragonKnight, we apologize that you are running into issues depositing and withdrawing. Our CS team is standing by to assist you in resolving this issue. The rollover on the bonus is designed to prevent bonus abuse. While we recognize this can be frustrating, it's a necessary policy to avoid this occurrence. Our bonus terms and conditions are available within the help center for more information. Happy to discuss the bonus issue and your complaints regarding the interface further so we can improve. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*