# Prime Time Shuttle — user reviews > 98 indexed App Store user reviews of Prime Time Shuttle by Ride Share Pro, Inc, rated 3.70/5 from 281 ratings. - Source: https://appshunter.io/ios/app/prime-time-shuttle/id1140549792/reviews - App overview in markdown: https://appshunter.io/ios/app/prime-time-shuttle/id1140549792.md - Rating breakdown: 5★ 171 · 4★ 14 · 3★ 10 · 2★ 12 · 1★ 74 ## Newest reviews (18 of 98) ### 5/5 — Amazing Service *2026-06-08, version 5.8.9* My go to airport shuttle. Drivers are always on time and courteous! ### 4/5 — Good service, bad location *2026-06-02, version 5.8.9* The process for getting from baggage claim to the Uber Lot is not great. When you get there it is like something they threw together. Basically a parking lot with a few popups. The software and driver were very good but the process to get to Prime Shuttle at 8:30 at night is not great. ### 5/5 — Great ride *2026-06-01, version 5.8.9* Easy to schedule and driver was there when we landed . Right went great overall. ### 2/5 — Need serious development *2026-05-31, version 5.8.9* The app consistently freezes or is unresponsive ### 5/5 — Phone number *2026-05-14, version 5.8.9* Updated phone number on app and had to verify reservation was canceled because the old phone still existed the app never updated phone number ### 5/5 — MR E *2026-05-13, version 5.8.9* Very good ride! Helpful 5 stars ### 3/5 — Zone 20 pick up *2026-05-04, version 5.8.9* I wasn’t informed till the last minute that pick up will be at the uber/lyft area. I availed of your service again cause the last time we were picked up just outside the door of the United Airlines. My wife can’t walk far and had the wheelchair service even. I know it is not the driver’s fault but I shiuld have been given me a heads up regarding this situation. ### 5/5 — Smooth *2026-04-26, version 5.8.9* Trip from cruise terminal with family was easy and smooth. Rene our driver was on time, helpful and a very helpful. ### 5/5 — Great on time service *2026-04-21, version 5.8.7* Reliable and safe drivers. Showed up on time. ### 5/5 — Good place for a ride *2026-04-17, version 5.8.7* My drivers name was Jamie, if you can request him in the la area please do guy was a gentleman and helped us out tremendously and was excellent, he the reason I had the app 5 stars ### 5/5 — Great Experience *2026-04-15, version 5.8.7* Wonderful experience. Driver (Ahmed) was early which worked for our group of 6 headed to our cruise terminal. Highly recommended for a larger group with many suitcases. ### 5/5 — Robert R *2026-04-13, version 5.8.7* Driver was very knowledgeable of how to navigate on LA traffic. Saved us time on our trip home. ### 5/5 — On time! *2026-04-12, version 5.8.7* First time using this service. Ride was early but not pushy to leave early. Great conversation. Curious and a clean car. Thanks for a pleasurable start to our day. ### 5/5 — Good experience *2026-04-06, version 5.8.7* 5 star ### 5/5 — Great service *2026-03-29, version 5.8.7* Very reliable reasonably priced service. ### 5/5 — LAX Pick Up *2026-03-28, version 5.8.7* Highly recommend the pick up service from LAX at the end of any trip. They provide responsive drivers and prompt service. ### 5/5 — LAX to Knott’s Berry Farm *2026-03-28, version 5.8.7* Driver was on time, early, waited while we dealt with damaged luggage claim. Made best of the LA evening traffic. Would use again. ### 5/5 — Efficient and well priced *2026-02-10, version 5.8.1* I've been using Prime Time Shuttle exclusively for the last 4 years for my multiple trips to LAX each year. Great communication, reminders, and easy to communicate with drivers. The app works great and gives me everything I need for a smooth ride and peace of mind on travel days. I highly recommend this app and this service provider. ## Most critical reviews (10 lowest-rated) ### 1/5 — The worst! *2026-09-01, version 5.9.3* Terrible service! Half hour late for airport service and then showed up at the wrong location ### 1/5 — Worst Service Ever *2025-11-22, version 5.7.8* I guess I really only have myself to blame for this one star review. It’s the second time we’ve used this company. They were terrible the first time and even worse the second time so shame on me for thinking it would be any different. If you book a private shuttle, there is no guarantee that they will be there on time to pick you up. Which could be understandable if they were a few minutes late, but we’ve been waiting on the curb of LAX for over an hour. And it’s not exactly a service that you book on the fly. I’ve had this reservation for a month now. absolutely abysmal company and even worse Customer service. you would be better off hitchhiking to and from the airport. ### 1/5 — Terrible Tech-App and Website *2025-10-31, version 5.7.8* The website and the app don’t work. Website was missing the drop down menu of airports and didn’t allow you to manually add the name of the airport to continue with the reservation. Chat was no help. Gave me the phone number and told me to call to make the reservation. Tried to set up the account in the app. When I clicked to get a link to change the password, it made me type in my email and then I got a response success, we sent it to and then it had my phone number, not my email. Of course, there was nothing in my phone or email. Going to cancel my reservations. I can’t trust that they’d get me where I need to go. And, if I can’t use the app it will be hard to get in touch with someone if I need to. ### 1/5 — Trash app and a trash company *2025-05-22, version 5.7.1* Please avoid. Setup reservations two weeks in advance. 40 minutes before pickup the company canceled reservations because they did not have any vehicles. A two week lead time and they still hosed it up. ### 1/5 — Do not use Prime Time Shuttle! *2025-03-14, version 5.7.1* 1 hour before my scheduled pickup to take me to the airport, I got a notification that my shuttle driver was assigned. 15 minutes before my ride was supposed to show up I got a call from dispatch asking if I was ready to be picked up, he said he would contact the driver and let him know. 5 minutes later the man came back on the line and said they have no drivers in the area and will have to cancel my appointment leaving us scrambling to find other transportation to the airport. The dispatch said oh I’m so sorry for ruining the start of your trip, is there anything else I can help you with? When I looked at the shuttle app’s map, I saw 4 drivers in my area looking to pick someone up. Do not use Prime Time Shuttle! Do not use Prime Time Shuttle! ### 1/5 — Prime Time PHL - Part lI *2024-12-16, version 5.6.5* As was described in my PrimeTime - Part l review , I had booked an advance round-trip reservation prior to a scheduled international flight. As per my booking, I was expecting to be picked up at the Philadelphia airport arrivals location at 5:25 PM upon my return to the States, and to be driven back to my suburban New Jersey residence, approximately 23 miles from the airport I don’t know if you can even imagine my shock when I was checking my email at the Dublin airport prior to departure only to find that PrimeTime had contacted me that day to let me know that my shuttle reservation had been canceled. A related text message informed me that this was due to “the full capacity of our private car”. As this had been booked and paid for before my outbound flight I am not even sure how that could occur. Totally unacceptable to leave an elderly woman traveling alone abandoned at an airport following a 7 hour international flight. I can only be thankful that I did have access to Wi-Fi at the Dublin airport so at least I got the communication and had 7 hours flight time to plot my next move before arriving. Things were definitely happening in South Philly that evening since the Eagles were playing the Steelers with a 4:25 PM start time but I certainly don’t see how that could’ve affected a private car from the airport as fans were already at the stadium. Anyway, I’ll never use PrimeTime shuttle again and lastly, GO BIRDS! ### 1/5 — THE WORST SERVICE *2024-03-27, version 5.5.9* DO NOT BOOK THIS SERVICE. You’re better off being dropped off by friends/family or other reputable ride shares like Uber or Lyft. This is what I’ll do moving forward. My first time experience was horrible. The drivers are rude and do not offer to help with loading luggage. The reservation allows Prime Time Shuttle to track your flight in the event of delays or timing the arrival. Upon arrival, there was a slight delay due to technical difficulties of the plane. These outside factors are outside of the person’s control but should be understandable on behalf of the ride service - I would believe so. The driver did not communicate with me upon arrival, instead I had to follow-up with them. The drivers do not have positive attitudes, exaggerate their waiting times (despite having the flight information) and they let you know they can leave you - even though you booked/paid in advance. Just know that you will not have a smooth service with this company. I wish I never booked this. ### 1/5 — Doesn’t work *2023-08-23, version 5.5.2* Either the app or setting up a user ID doesn’t seem to work. I’m a bit nervous that my ride will go smoothly ### 1/5 — Can't login *2023-08-03, version 5.5.1* Unable to tap on the login link, takes me back to previous app ### 1/5 — AVOID @ ALL COST *2023-07-28, version 5.5.1* One star is generous.. this company stranded my parents at the airport after an international flight and refused to refund them, or even apologize afterwards. ## Most praised reviews (10 highest-rated) ### 5/5 — Nice ride *2026-08-24, version 5.9.3* Very good driver and got us to our destination faster than the eta…will use this service again ### 5/5 — Okay thumbs up! *2026-08-13, version 5.9.3* From point A to point B in a jiffy! ### 5/5 — Cruises ride *2026-08-10, version 5.9.3* Bijan was on time and got us to our destination safely! The car was clean and comfortable! Bijan was a excellent driver hope to use this service again ### 5/5 — Last Night at LAX *2026-08-04, version 5.9.3* Our driver Nita was gracious, friendly, and so accommodating! We really appreciated her. ### 5/5 — Awesome *2026-07-25, version 5.9.3* Prime Time Shuttle service has given us on time schedule and outstanding customer service, The driver’s are excellent, respectful and polite. We will be using the service again. ### 5/5 — Easy booking, reliable transportation! *2026-07-23, version 5.9.3* Our scheduled ride fell out last minute coming back from a trip abroad and it was easy to book last minute and the price was very reasonable! ### 5/5 — On time and great communication *2026-07-05, version 5.9.3* We used them twice in the past couple weeks going to and from OC to LAX. They were on time for both pickups, even after we had multiple delays in our flights on our way back. But as we updated our changed flights on their app, they knew when we landed and texted us with directions. I liked that you pay the tip at the time of the booking. No awkwardness we left. Just a thank you and in with our day. It was expensive, but cheaper and MUCH easier than a Lyft, etc. with 5 people and lots of luggage, age curbside pick-up. ### 5/5 — Going to the airport *2026-07-04, version 5.9.3* On time, driver was happy and kind ### 5/5 — Reliable, pleasant *2026-06-19, version 5.9.2* 1st time booking via Prime Time & it won’t be my last. 👍 ### 5/5 — Ride to the airport *2026-06-14, version 5.9.2* You can pick your car you can pick your price. The application is so easy and friendly. I always like using it and the drivers are always on time. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-11.*