# PRIME Wire — user reviews > 92 indexed App Store user reviews of PRIME Wire by Prime Wire and Cable, Inc., rated 4.70/5 from 1,047 ratings. - Source: https://appshunter.io/ios/app/prime-wire/id1361292944/reviews - App overview in markdown: https://appshunter.io/ios/app/prime-wire/id1361292944.md - Rating breakdown: 5★ 867 · 4★ 124 · 3★ 35 · 2★ 7 · 1★ 14 ## What do users think of PRIME Wire? Overall sentiment: neutral **Pros** - 🚀 Easy to use - 👍 Works as advertised - 🚀 Simple setup - 🚀 Reliable functionality - 👍 Consistent performance **Cons** - 🐛 Connectivity issues - 🐛 Unreliable in cold weather - 🐛 Buggy app updates - 🔒 Security/privacy concerns - 🐛 Difficulty pairing devices **Commonly reported bugs** - App crashes after iOS updates - Devices randomly going offline - Unable to log in or change password - Schedules/timers not working as expected - Inability to add or control individual plugs **Most requested features** - Siri/HomeKit integration - Auto-shutoff timer option - Improved app UI/UX - Better cold weather performance - More reliable connectivity ## Newest reviews (17 of 92) ### 3/5 — I accidentally removed my remote control. How do I get it back so I can control the plugs *2026-05-15, version 1.1.4* Help ### 4/5 — So great but buggy *2026-03-18, version 1.1.4* This is wonderful to have such easy control over my house lights. However only 4/5 Star because it is a bit buggy whenever I go to change light settings. That’s a little frustrating. But overall I really like their system. Once set it’s good to go. ### 2/5 — Not Secure *2025-12-07, version 1.1.4* I have tried to register the app numerous times over the past several apps. It asks you to agree with the privacy policy but every time it times out. I’m returning the pair of plugs to Costco. ### 3/5 — Used to be able to control individual plug. Not anymore *2025-11-30, version 1.1.4* I was able to control individual plug via the outdoor plug. One for block heater, another for holiday lights. Unfortunately, after a recent app update, no more add device for outdoor plug. ### 4/5 — Reasonable design with some rough edges *2025-11-03, version 1.1.4* This app is essentially the same as the Govee Home app in functionality but has FAR fewer shortcomings. I originally found this app somewhat clunky to use until I tried the absolutely objectionable Govee app. In comparison to that rolling disaster, this app is a breath of fresh air. I would have liked to see ALL functions integrated into one setup screen but the layout this app has is serviceable. FOUR Stars. ### 3/5 — Poorly designed app *2025-10-28, version 1.1.4* This app is essentially the same as the Govee Home app and has the same shortcomings. I actively dislike the design of this app. Here’s a tip, developers: Put All Timer Functions Including Daily, Weekly, Hourly, Sunrise, Sunset, Auto Run On The Same Setup Screen. A user should NOT have to do timer functions in one section and Auto Run in another. They Are Both Timer Functions. Design accordingly and intelligently. THREE Stars until a redesign of the UI is done. ### 3/5 — White text on light green background? Are you simple? *2025-03-22, version 1.1.3* This is a simple mistake they can fix with a simple option to set the color scheme . Simple ### 4/5 — Works 80% of the time *2025-02-27, version 1.1.3* Bought a 2 pack of plugs on clearence at Costco. Wanted to get smart plugs and use a security camera so I can turn off my 3d printer when I’m not home or in another part of the house and a print finishes. Most the time the plug turns off via the app’s remote but sometimes it’ll refuse to turn off when I click the button. There’s also times my prints are gonna finish while I sleep so I love being able to set a countdown to turn it off a little bit after it would finish as to make sure my estimated time on the printer is accurate or if it slips up I’m still ok ### 1/5 — App Change *2025-01-25, version 1.1.2* Something is up with the app or the unit. The lights keep turning on by them selves only when I have a schedule set. They don’t turn on by themselves when I don’t have a schedule set ### 1/5 — Garbage *2024-12-27, version 1.1.2* Garbage ! ### 2/5 — Used to be good. *2024-12-25, version 1.1.2* Bluetooth not connecting even when next to plug. No longer able to manually turn on and off via app. ### 1/5 — Smart outlet- not *2024-12-17, version 1.1.2* Worst app ever. ! Absolutely no instructions in the box except download the app. Then proceed to meander through the app and try to figure it out yourself. Can only use the remote now to control the Christmas lights- just as easy to plug in the lights when you want them on or off- so completely useless. ### 1/5 — Poor instructions *2024-12-06, version 1.1.1* Does not work like stated. Is not user friendly for non tech users. Does not automatically pair when plugged in. Frustrated non tech person. ### 1/5 — Not working application *2024-11-28, version 1.1.1* Not work at all for smart outlets, waste of time and money ### 3/5 — One flawless. *2024-11-26, version 1.1.1* The other turned off after 2 hours saying off line. Will not blink to allow reconnect to network. So unable to set schedule ### 4/5 — Only turns on device *2024-11-09, version 1.1.1* Doesn’t seem to be any way to turn this off besides setting a shut down timer ### 3/5 — Mid *2024-10-10, version 1.1.1* Ngl just a branded copy of smart life smart living ## Most critical reviews (10 lowest-rated) ### 1/5 — Si vous êtes prêts à leur donner vos données personnelles… *2026-07-05, version 1.1.4* L’art de vendre une pacotille pour réellement prendre l’accès de vos données.. Pourquoi vouloir l’accès à toutes mes données et contacts si le but de l’application est de programmer une switch à distance ? Pourquoi vendre son âme à des inconnus qui peuvent faire ce qu’ils veulent de vos données, incluant vos informations bancaires et de crédit ? L’abus d’accès à nos données personnelles ne devrait pas passer en plus d’avoir déjà payé pour les appareils… ### 1/5 — Waste of time *2026-06-29, version 1.1.4* Other products are better. I spend more time resetting the passwords than using the product. ### 1/5 — Cold operation *2026-01-06, version 1.1.4* Doesn’t work as soon as it’s colder than -20 celcius. Intermittent at best, and when you trust it to keep power to your vehicle….dont! Just shows offline, unplug and replug, still offline, network is good and connected, still offline…. Insulate your product, and make better connectivity. ### 1/5 — Waste of money, they do not work !! *2025-12-26, version 1.1.4* This isn’t my 1st smart device. I have smart outlets and smart bulbs all around my house, which have all been easy to connect. This one will not let you connect no matter what you do. Absolute waste of money. Being dropped off at the thrift store today. Though I do feel bad for who ever gets these things. ### 1/5 — Laughably bad. Does not work. At all. *2025-12-21, version 1.1.4* Short and sweet - this app simply does not work. Fails to connect, does not work on 5 GHz WiFi, does not integrate with Siri, basically does nothing that it claims to do. The actual outlet turns on and off with the included remote, however, so there’s that. At least it’s not a brick. Zero stars - avoid this product. ### 1/5 — Do not buy *2025-12-08, version 1.1.4* Can never find network. On the off chance that it does, then the drama of finding and staying connected to the outlet begins. Save yourself the headache and DO NOT BUY!!!! ### 1/5 — Irene3 *2025-11-20, version 1.1.4* Cannot log in or change password, need to fix this app. ### 1/5 — Cant log in *2025-10-03, version 1.1.4* Cant log in, all continue buttons are greyed out and can’t be pressed ### 1/5 — Astrological Function *2025-09-07, version 1.1.4* Will not allow me to use the astrological function even though I have entered the time zone under settings. ### 1/5 — Update 1.1.3!!! *2025-02-21, version 1.1.3* I have many of these “smart” outlets I bought from Costco. They control many things I have like outdoor lights, seasonal decorations, a fountain pump and even a temperature controlled hummingbird feeder heater. The app functioned fine and has slowly evolved but this last update really screwed up adding new or accidentally removed devices. This new update REQUIRES you to rename your wifi so that 5 and 2.4G are distinguishable with a 2.4 or 5 at the end of the name. That means all of your wifi connected items need to be reattached to your wifi. Why is this not an OPTION if your Prime switches are having connections issues??? Making it mandatory is just so stupid and a pain. I will no longer recommend this app or purchasing the Prime Wire devices. ## Most praised reviews (10 highest-rated) ### 5/5 — Widget Please *2026-05-29, version 1.1.4* Good but would love a widget for IOS ### 5/5 — WiFi Plug *2026-01-08, version 1.1.4* It's perfect works very well but I wish it had an icon on the first page to turn the plug on or off, instead of going to the second page to do that. ### 5/5 — Easy and it works *2024-11-26, version 1.1.1* I love this app. I’ve been using it for several years now with my Christmas lights set up. It’s very easy to use and it works every time. I’m going to get more smart plugs from these guys for my light expansion. Good work Prime. ### 5/5 — Poorly Designed App *2024-01-09, version 1.1.1* I am a Computer Scientist with 37 years of experience. This is the WORST app I have ever used.I recently changed my user ID and lost everything (devices, schedules & routines). I had to manually re-discover all devices and re-enter all my schedules. I’m so frustrated I will never buy additional products. GE makes a very easy to use app! ### 5/5 — Very good *2023-09-14, version 1.1.1* Easy use ### 5/5 — Works as advertised *2023-07-04, version 1.1.0* No issues. I have it with 2 smart plugs. Has a timer and schedule function. Not too hard to set up. ### 5/5 — Just works! *2023-06-04, version 1.1.0* I have a number of smart outlets, bulbs and switches. The various apps all work, but there’s always minor issues. The Prime Wire app and equipment just consistently works no matter what. Very easy to set up and use. I thoroughly recommend their products! ### 5/5 — Easy to Use *2022-12-25, version 1.1.0* The configuration and setup was simple and straightforward. ### 5/5 — The best Timer Ever *2022-12-11, version 1.1.0* The most reliable ### 5/5 — Good *2022-11-26, version 1.1.0* Good qualities --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-14.*