# PrimeFlex Mobile — user reviews > 36 indexed App Store user reviews of PrimeFlex Mobile by PRIMEPAY, LLC, rated 3.00/5 from 113 ratings. - Source: https://appshunter.io/ios/app/primeflex-mobile/id583267793/reviews - App overview in markdown: https://appshunter.io/ios/app/primeflex-mobile/id583267793.md - Rating breakdown: 5★ 48 · 4★ 9 · 3★ 2 · 2★ 7 · 1★ 47 ## Newest reviews (13 of 36) ### 2/5 — Confusing UI *2020-11-23, version 15.0.1* Notifications can not be dismissed Uses UI concepts that they have come up with themselves. Slow backend. ### 2/5 — Need to add support for PDFs *2020-02-01, version 12.0* Please allow users to add PDFs of their EOBs to substantiate claims. Currently the app only accepts photos. ### 3/5 — Love it but has bugs *2019-11-07, version 12.0* This app ideally is great, but lately I’ve had trouble with it crashing after a submit a picture and when I go back in my picture wasn’t saved. Also, where I can attached a receipt, after i submit one picture it disappears from the list and I have to go find the transaction on my claims to add another picture. I also wish it accepted pictures from my photo album... it does but they are never the right size to be able to submit so I have use the camera in the app, which leads to my first problem. Keep working on the bugs please bc it really is handy. ### 3/5 — To app or not to app *2019-08-29, version 11.5* I love having the ability to submit things with my phone, but on many occasions I have uploaded receipts and I can see them on my end but they are blank on the administrators end. Also, when a claim is denied, it’s not easy to find feedback as to why. I still spend too much time calling. ### 4/5 — Great and easy *2019-07-18, version 11.5* I love the ease of use of the app. The only reason I am rating the app at 4 stars are the very minor glitches which are very annoying to an anal retentive person such as myself. Once the alerts remain clear the app will be considered a five star app in my book. Thank you ### 2/5 — Recipts *2019-07-12, version 11.0* Each time I go to the doctor, I only have two doctors, you asking for all the receipts, they are showing charge is coming from dr office you still Require a receipt. This is in sane it’s a full-time job I did not charge at McDonald’s or I did not charge Albertsons. My employer pays you, and you make this. Difficult. ### 1/5 — Doesn’t work for me at all *2019-06-17, version 11.0* I was able to log in, then it timed me out. I tried to log back in and the app quits itself each time I hit my username. iPhone XR iOS 12.2 ### 1/5 — Wish I could use it *2019-06-10, version 11.0* App crashes every time I enter my username and try to log in. I even tried deleting it and redownloading it but that didn’t help. I have an iPhone. ### 1/5 — App does not work *2018-05-10, version 6.0* Totally worthless! Should not have to tap on registration information boxes 50 times to get it to work, then it crashes. Hate it! ### 1/5 — Can't sign in *2016-04-14, version 4.3.1* The same password works on the website but not on this app. It says: "Incorrect password. Try again." ### 2/5 — Unknown error *2016-04-08, version 4.2* Cannot log in. Please fix as it has been a few weeks and it is starting to get annoying. Good app when it works ### 1/5 — Keep getting an error message *2016-03-17, version 4.2* This app had been very helpful as I was able to login quickly and submit receipts by uploading a picture. No need to fax! Now when I've tried to login, I get a message saying: "An unknown message has occurred. Please try again later." Please fix this soon. Thanks. ### 2/5 — Bugs need to be worked out *2015-06-25, version 3.1* Submitted one claim with 5 receipts. Hours later when I checked to see if it had been processed I noticed only one receipt was retained. Ugh! I had been submitting claims by fax but when the fax wasn't responding/was busy, I tried this. Not successful at all. ## Most critical reviews (10 lowest-rated) ### 1/5 — Screwed up my HSA, will have problems with IRS *2022-01-03, version 21.0.0* They were supposed to forfeit my FSA balance in October, which never happened. Then they sent me a message right before 2022 saying that I still have funds. Promised to forfeit them again and of course did nothing. Only said that I need to spend those money to bring balance to 0 (genius!), which was obviously too late because it was in 2022. Totally misleading and screwed up my HSA contributions. Now I’ll have problems with IRS. ### 1/5 — Submit claim button is gone from home screen *2021-11-23, version 19.0.1* Cannot find where to submit a claim, not a user friendly at all. That's the first thing user should see when opening the app. Frustrating. Hopefully support will help me to find that hidden button to submit the claim. ### 1/5 — Keeps rejecting legitimate claims *2021-10-25, version 19.0.0* Constantly rejecting claims. A nightmare to use. ### 1/5 — Where can I see the status of a claim *2021-10-21, version 19.0.0* I filled my claims on the computer and then I went on the app and couldn’t find a place to see the stays off my claims I had submitted ### 1/5 — Claim *2021-10-04, version 19.0.0* I can’t find the tab to make a claim on the app. Things are very difficult to navigate. It’s a nightmare ### 1/5 — Rate App *2021-09-28, version 19.0.0* It is not S user friendly as the former version. It is more time consuming to navigate to the the places I need to go … ### 1/5 — No longer shows updated info after log on after WEX change *2021-09-22, version 19.0.0* No longer updates when prime switched to wex. Any ideas as to when the new app will be available to work with wex? When will you be his app work with the wex change in August? ### 1/5 — P.o.s. *2021-09-02, version 19.0.0* P.o.s ### 1/5 — It’s very difficult to find things *2021-03-12, version 15.0.1* I just want to submit a claim and I have to look everywhere for it. It should be one of the first things I see. Align with my account balance and total contributions, I can’t find anywhere with the date of my contributions. It makes it impossible to determine whether my latest contribution from my paycheck has arrived, unless I keep a separate tally outside the app. ### 1/5 — Terrible App *2019-12-29, version 12.0* Constant bugs. Poor functionality. ## Most praised reviews (10 highest-rated) ### 5/5 — Less complicated *2020-12-30, version 15.0.1* Very easy to used no complaints easy access good job ### 5/5 — Very easy *2020-02-02, version 12.0* Makes my life much easier. I used to fax every claim. ### 5/5 — Works Great *2018-05-08, version 6.0* Great app! Easy to use. Checking balances and uploading receipts is a breeze. ### 5/5 — Ease of use *2017-07-03, version 6.0* The receipt upload feature is very easy to use. Also, it's nice to be able to quickly check my remaining balance wherever I am from my phone. ### 5/5 — Awesome app *2016-04-16, version 4.3.1* I have had no problems and love being able to upload receipts! ### 5/5 — Great App *2016-01-15, version 4.2* After several years of submitting online claims and having to upload EOBs I am very satisfied with the new App. It has made my submissions actually enjoyable! Thank you!! ### 5/5 — Great App! *2015-10-03, version 4.2* PrimeFlex Prime Pay App is awesome! You can easily track or update information on the go! Everyone I have spoken to on phone has been extremely helpful and all so nice! Thanks Team! ### 5/5 — Love this app! *2013-06-20, version 2.0* It's SO much more convenient than logging in on a computer! ### 5/5 — SVP, PrimePay *2013-05-15, version 2.0* This app is perfect. It gives me everything I need at my fingertips. Thanks, PrimePay. ### 5/5 — Easy to use! *2013-04-17, version 1.0* The app is very easy to use and is a nice way to view my account information on the go. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-11.*