# Primehealth ME — user reviews > 80 indexed App Store user reviews of Primehealth ME by Prime Healthcare Group, rated 4.30/5 from 196 ratings. - Source: https://appshunter.io/ios/app/primehealth-me/id1207200021/reviews - App overview in markdown: https://appshunter.io/ios/app/primehealth-me/id1207200021.md - Rating breakdown: 5★ 144 · 4★ 13 · 3★ 13 · 2★ 5 · 1★ 21 ## Newest reviews (20 of 80) ### 3/5 — Great App but not working any more *2026-04-05, version 3.50.6* Prime health app was one of the best, but since March it has not been working. Not sure if anybody is working towards fixing that. We are unable to check for Dr schedules, get appointment or check for lab results. ### 2/5 — Please fix *2026-03-15, version 3.50.6* Can’t book an appointment, also data from Visits and Appointments cannot be viewed ### 3/5 — I can't access my prime application *2026-03-07, version 3.50.6* It's showing black and I was not able to navigate any search for any doctors or check my lab taste reports could you please help me ### 2/5 — Limited access *2025-11-17, version 3.50.6* No access on prescription Unlike other i can request the prescription thru their app With free delivery. This access no lab report No prescription No vital ### 2/5 — Service below usual *2025-07-28* I am asking for something & I am receiving something else ### 4/5 — Log in issue *2025-03-05, version 3.34* Every time i am opening the app it asking me to log in again, please fox it ### 2/5 — App is Difficult to use *2025-02-01, version 3.0.7* 1. The account gets logged out each time we close and open the App. This is irritating to enter the log in details each time. 2. You should provide the option of Face ID to login. 3. After booking the appointment on the prime App, it doesn’t show the appointment details on the App and there is no SMS confirmation. ### 3/5 — Not user friendly *2025-01-18, version 3.0.6* Nowadays this app every time it is asking for login details,totally annoying IT team should fix this issue. ### 2/5 — Not working *2024-12-06* I’m trying to log in, but it’s just showing processing , not great log in. I have tried uninstalling the app and tried again to login but not working. ### 2/5 — This feedback is about the APP only *2024-08-16, version 2.3.1* I wonder which kind of an IT department Prime Health is having 🤔 their updated APPs are not properly tested and pushed to production with errors. Medical health in UAE tightly integrated with UAE Pass and Govt. of UAE provides a well documented Integration of UAE pass for External parties. Why can’t Prime Health IT can think out of the box and use this integration to avoid lengthy process of signup or login ? I believe the APP testing and Quality Assurance team is not governed professionally by the Prime Healthcare management, suggest they should look into this. Remember IT is a business enabler. At least in the APP it does not reflect. On the other hand, I am very happy with healthcare services offered by Prime Healthcare and a loyal patient/customer. :) Hope someone in business have a look into my feedback and do needful to improve. Cheers ### 2/5 — Not able to login on 13 mini Iphone *2024-08-12, version 2.3.1* I am not able to login on my 13 mini Iphone both way UAE pass and RG number password. Same credentials working through other mobile phone ### 2/5 — cant login or book appointments! *2024-08-06, version 2.3.1* for some reason the app doesn’t let me login (even though i know my login details and have them saved). even when i try to login through UAE pass the app just stays on the login page. if i try to book an appointment as a guest, it says that there is no phone number applied even after i put my phone number in. it’s so frustrating and completely useless because i have to keep booking my appointments through calling them ### 1/5 — Very pathetic app . Unable to sign-in *2024-07-31* Very pathetic and time wasting app. They are doing registration completely but never allow to login you.and never ever sending notification that maintenance is going or not ### 2/5 — Suddenly Log-out *2024-07-18, version 2.3.1* i was suddenly log-out in the App. And now can’t log in again. ### 1/5 — Cant login *2024-07-17, version 2.3.1* I cannot login using the rgnumber or uae pass. ### 1/5 — This review is against the irresponsible behavior of Agent Chat *2024-04-14* Seems your agents are having no empathy to serve customers, i contacted them through App to reschedule my appointment but failed to assist and in-fact ended chat by himself without even listening the concern. ### 3/5 — Visits and appointments are not showing *2024-03-11, version 2.2.6* I have had so many visits but none of them appear on my “Schedules and Visits” section. I want to see my previous reports. I have just visited today and nothing appears. I used to see all my visits and reports from the old version. ### 1/5 — App turns into black screen after user registration *2023-12-28, version 2.2.6* The app is unusable, was looking nice and clear till I registered my user account which flashed with all correct details including my RG number etc after pw creation. Then the screen has turned black, very frustrating when I want to check my reports urgently ### 1/5 — Points earned not recorded *2023-11-26, version 2.2.0* I have sent this complaint a long time ago and have approached their counters as well twice for the issue. No replies or actions at all. I have been a long time patient of Prime and have been using the mobile app for so long now. It seems they don’t care at all. ### 1/5 — Not good experience *2023-10-29* You have to struggle lot to get medical reports on your email or to download in the mobile app.Even after download and after you put correct password it does not get open.When you call them to send reports on email even then they do not send.Really very bad experience not once but twice in Prime medical al qasmia branch regarding getting your medical reports.I may prefer not to come again here. ## Most critical reviews (10 lowest-rated) ### 1/5 — very slow *2026-04-09* very slow app. always loading does not allow to book appointments. am not a paid user. am a genuine user giving genuine feedback ### 1/5 — Not working *2026-03-12* This app is not working since one weak.. Please fix the problem. Its so difficult to take appoinment ### 1/5 — App feedback *2026-03-07, version 3.50.6* The app needs a lot of improvement. Extremely slow and frustrating to use. Almost every button and page often hangs in an endless loop and I have to shut the app and restart but to no avail. As good as Prime Clinic is, this app is just the opposite. ### 1/5 — The app is very slow and loading *2026-03-06, version 3.50.6* Nothing opens only loading loading loading it was not like this before Also also medication history for my son disappeared ### 1/5 — Not up to mark (worst ever app) *2024-12-28, version 3.0.6* Very bad design. Every time you have to manually log in. Can’t register me and my family in one app or under same email or under same number. I raised many issues regarding the app at the reception but they will say we will resolved it but never gets resolved. I would not suggest it. Rather would call the call center for appointments or any other queries. Not recommended at all. Their doctors are good but I felt their management and IT department needs improvement. ### 1/5 — App login not working since months *2024-10-19, version 3.0.3* I’ve been using this app since many years and was booking appointments, looking for my reports etc in the app. Now since few months app login has stopped working, even after entering correct password or through UAEPASS it’s not working. How is it the IT team not able to fix a simple thing since months? Very disappointing.. ### 1/5 — Reports on the app is not downloding *2024-10-05* Downloading a report is a big time issue ### 1/5 — Never logs in *2024-08-17* The login doesn’t work neither with UAE Pass nor with patient information! It returns with API Server error! Giving up ### 1/5 — Stupid app and dull staff *2024-08-03, version 2.3.1* The app is stupid and always non responsive, after you enter correct credentials it wont login and wont show any error as well, the staff in Prime Alwarqa needs training on how to deal customers, staff is passive, customers will goto them for next step, still there response isn’t good ### 1/5 — Feedback *2024-08-03, version 2.3.1* The worst app ever every week they do an update for it and we should delete it and re install it , I really don’t like this thing and every other week there is problem that doesn’t get fixed you need to get a solution for your app . ## Most praised reviews (10 highest-rated) ### 5/5 — New App Review *2023-01-21, version 2.0.1* Hello Everyone I really loved the new app so far but have few points to share. A) Laboratory Tests need to show the tests results by date range from the newest to oldest. B) Get Reports option from Chat main Menu not working. C) Medication page are not up to date. Finally I would like to appreciate your great efforts to improve your services. Thanks ### 5/5 — Feedback *2022-09-30, version 1.8.9* For me my doctor was nice and liked a dermatologist doctor, however a general doctor for my husband wasn’t that much helpful. He had a pain in his back, he took injection, but it’s still paining. 3 days passed already and still no improvement. Hope he will get soon. In general service is good, polite and nice. Hospital is clean and location is convenient for me. Also would like to appreciate a nurse who did injection for me in the second day. I think she is new, but I can see she is good as my Veins are very thin and usually it’s so hard to do it, but she was nice. Unfortunately I don’t know names ### 5/5 — ENT Specialist *2022-09-09, version 1.8.9* Went to see Dr Feroz Ashraf Khan, ENT Specialist, at Prime Motor City. I was suffering with a blocked ear and my hearing was less, Dr Feroz removed the problem so professionally that I didn’t feel a thing and immediately my hearing got back and my ear back to normal. So grateful and happy with the result. Dr Feroz is an amazing ENT Specialist. Thank you Doc! ### 5/5 — Feedback *2022-07-26, version 1.8.8* While I enter in prime then I found staff are greeting and energetic. I wish plz keep continue……………. ### 5/5 — App not working aboard *2022-05-05, version 1.8.3* Application is not working aboard. Works fine in my iphone 12 pro max in Dubai. But as i came to Pakistan 2 months ago. App not working in Pakistan. ### 5/5 — Cardiology Dept in Sharjah King Faisal center *2022-04-06* We had consultation, Tests and evaluation by Dr. PARTHIBAN and team. The advise from the doctor and service provided by the sisters are excellent. A special thanks for the positive and proactive attitude of the nurses.👍🙏Raj Nair P **Developer response:** Dear User, Thanks for your support all along. We will keep working to provide a good user experience. Please follow us on Facebook "https://www.facebook.com/PrimeHealthME" Best Regards Touseef Sulaimani Deputy Manager IT ### 5/5 — The Best *2022-04-05, version 1.8.3* Always punctual, Doctors and staff are kind and helpful. Awesome experience every time. Have been a patient for 4 years now and have referred my friends and family too. Please keep it. Feels really nice to have a place like Prime. ### 5/5 — Excellent *2022-02-22, version 1.8.3* I went to their Jumeirah Branch, the Doctor , receptionists, cashier and nurse are all polite and professional. When I entered the clinic, all of them are friendly and accommodating whilst attending to my needs. Highly recommended. ### 5/5 — Dr. Viva Sharma ( Gynecologist) *2022-02-12, version 1.8.2* Such a great office and doctor Viva Sharma(gynecologist).The wait times are relatively short (usually 15 minutes maximum). The doctor and nurse practitioner are so understanding in sheikh zayed road prime medical center.I’ve never had an issue with either of them. Office staff is great too – very friendly and professional! ### 5/5 — Appointment booking *2021-07-28* For iPhone this feature is not working **Developer response:** Dear User, Can you please provide your contact details to touseef@primehealth.ae, We will personally call and assist you. Regards --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*