# PrimePay Benefit Services — user reviews > 71 indexed App Store user reviews of PrimePay Benefit Services by PRIMEPAY, LLC, rated 3.90/5 from 230 ratings. - Source: https://appshunter.io/ios/app/primepay-benefit-services/id1570279178/reviews - App overview in markdown: https://appshunter.io/ios/app/primepay-benefit-services/id1570279178.md - Rating breakdown: 5★ 139 · 4★ 13 · 3★ 5 · 2★ 7 · 1★ 46 ## What do users think of PrimePay Benefit Services? Overall sentiment: negative **Pros** - 👍 Easy to use interface and navigation - 🚀 Quick and convenient reimbursement submission - 💰 Effective way to save money on medical and childcare expenses - 📱 Simple receipt upload process - ⚡ Fast payout when working correctly - 🎯 Direct deposit setup streamlines process - 📞 Helpful and efficient customer service hotline **Cons** - 🐛 Persistent loading screen issues and app freezes - 🔐 Login and authentication problems (Face ID, biometric failures) - 📤 Inconsistent receipt upload acceptance and confusing requirements - ⏱️ Long processing times for reimbursements (months of delays) - 💳 Card frequently declined with no clear explanation or notifications - 🚪 Automatic logout when switching between apps - 🔀 App and website inconsistency and poor communication - 💸 Excessive fees (monthly charges, check fees, investment fees) - ❌ Difficult account correction process - 🎨 Poor UI/UX design and outdated interface - ⚠️ Overly strict approval requirements and frequent claim denials - 🔑 Password management issues and inconsistent credentials between app/website - 📋 Limited documentation upload options - 🚫 Inability to delete or modify submitted receipts **Commonly reported bugs** - Never-ending loading screen preventing app usage - Face ID and biometric authentication not working - App crashes and constant shutdowns - Password not saving on iPhone - Autofill not accepting security codes - Session timeout during claim filing - Inconsistent password acceptance between app and website - App logs out due to inactivity during normal use - Smart scan feature malfunctioning - Receipt upload limits (4 receipts maximum) - Claims incorrectly applied to wrong account (FSA vs HRA) - App support link is non-functional **Most requested features** - Real-time notifications for card decline status - Ability to choose between HSA and FSA for claims - Delete or modify receipt functionality - Auto-fill capability for recurring monthly submissions - Persistent password saving across app and website - Improved app-website synchronization - Multiple receipt uploads without limits - Clearer transaction categorization - Automatic deductible application for FSA claims - Dark mode option - Offline functionality ## Newest reviews (11 of 71) ### 2/5 — Meh *2026-04-01, version 312.19.0* App and website seem to not communicate. Transit reimbursement takes a long time. I’ve been waiting several months. No explanation on delay. ### 2/5 — Constantly loading *2026-02-14, version 312.19.0* App works less than half the time. “Loading” ### 2/5 — annoying to use *2026-02-01, version 312.19.0* the UI sucks ngl ### 3/5 — Reimbursements are smooth but logging in is a nightmare *2025-09-08, version 20.6.0* Every time I try to log in, which can be multiple times in the same month my biometric login has to be reinstated and it tells me my password is wrong so I have to change it. This is a very annoying benefits administration platform. ### 5/5 — Easy to use ! *2025-04-21, version 18.2.0* Super easy to submit a reimbursement for items that qualify. Follow some simple steps and done ! ### 4/5 — Takes too long *2025-02-20, version 18.2.0* I enrolled in this program three years ago and until this new transition. It takes too long to get refunded and it takes too long to get results from customer service. All of this when nothing has changed for as the client. ### 5/5 — Great app *2025-02-04, version 18.2.0* Easy and convenient! ### 5/5 — Easy to use! *2025-01-15* I have used this for many years for the flex account and childcare reimbursement. Although the receipt uploads are not always accepted and can be confusing, overall this is a great way to save money and help pay for childcare and medical expenses! ### 5/5 — Easy and quick *2025-01-14* I’m easily able to make frequent submissions for transit reimbursement, but very little difficulty. The uploading process for receipts is simple. ### 2/5 — Smart scan doesn’t work *2025-01-11, version 18.2.0* The app keeps shutting down ### 5/5 — Easy interface! *2025-01-10, version 18.2.0* Easy to navigate, gets the job done. ## Most critical reviews (10 lowest-rated) ### 1/5 — Needs a lot of work *2026-05-22, version 315.4.0* Every time you switch to another app to get details it logs you out and you start over. WHY??? Not enough detail and confusing categories Card continuously gets blocked and not clear which transactions are blocking No notifications on app that your card is in decline status. Should be continuous and bring up problem receipts all the time. Get rid of check charge message if you have entered bank account info. This is another case of no one at firm uses app and / or the programmers don’t use. As other person stated they look for every excuse not to pay. Card being declined so pay out of pocket. I get receipt from Office for payment. Still not good enough. They also want EOB every time. Just get yourself. Seems random what they approve. One office approved another not approved. Receipts are identical. Same healthcare org two different physical offices I have never had so much problems with getting FSA money returned. App Support is dead link. It figures ### 1/5 — Never ending loading screen *2026-02-01, version 312.19.0* The app is literally unusable due to a never ending loading screen. It has been like this for months now, fix it. I can’t even put in a support ticket because again, the entire thing is completely broken by that loading screen. ### 1/5 — Does it even work? *2025-11-05, version 20.6.0* I have no success in getting the app to work. First, it doesn’t accept the autofill for the text security code, and second, when I log in it just spins saying loading and then finally kicks me back to the login screen saying “Signed out due to inactivity” even though it never finished loading. ### 1/5 — Hard to use *2025-10-19, version 20.6.0* This service is incredibly hard to use. The app and website are hard to login to. The errors do not make sense. Would not recommend. ### 1/5 — Loading….. *2025-08-26, version 20.6.0* Constantly stuck on loading screen… ### 1/5 — Awful *2025-04-09, version 18.2.0* Bad communication, bad and ridiculous requirements to get your money for standard monthly reimbursement. Just horrible. Also constantly 1-2 months required to change password is just crazy ### 1/5 — What an annoying app *2025-03-04, version 18.2.0* Lagging constantly, unable to save the password half the time, logs out when quickly looking between apps to check on a claim total or location of a downloaded receipt. ### 1/5 — Do not recommend *2025-02-11, version 18.2.0* Absolutely hate dealing with this company. Not user friendly or helpful at all. ### 1/5 — App can never save username and password. Face ID never works *2025-01-21, version 18.2.0* App can never save username and password. Face ID never works ### 1/5 — No way to make account corrections *2025-01-09, version 18.2.0* Often charges on their card are applied to incorrect account HRA when it should be FSA. There is no way to correct this in their app, and their reps do not read any notes sent with receipts ## Most praised reviews (10 highest-rated) ### 5/5 — Easy to use! *2026-05-17, version 315.4.0* I have used this for many years for the flex account and childcare reimbursement. Although the receipt uploads are not always accepted and can be confusing, overall this is a great way to save money and help pay for childcare and medical expenses! ### 5/5 — PrimePay *2026-04-07, version 312.19.0* Quick and easy especially when you set up direct deposit ### 5/5 — Easy to use! *2026-03-06, version 312.19.0* I have used this for many years for the flex account and childcare reimbursement. Although the receipt uploads are not always accepted and can be confusing, overall this is a great way to save money and help pay for childcare and medical expenses! ### 5/5 — Inquiries with hotline number about app *2025-12-29, version 20.6.0* They are very efficient, answers your questions clearly and clarifies questions with ease. Agent is well versed of her job. ### 5/5 — Easy to use! *2025-12-02* I have used this for many years for the flex account and childcare reimbursement. Although the receipt uploads are not always accepted and can be confusing, overall this is a great way to save money and help pay for childcare and medical expenses! ### 5/5 — Easy and quick *2025-11-22, version 20.6.0* I’m easily able to make frequent submissions for transit reimbursement, but very little difficulty. The uploading process for receipts is simple. ### 5/5 — Wonderfull APP *2025-11-14, version 20.6.0* Is very easy use it ### 5/5 — Great and easy service *2025-10-23, version 20.6.0* Submitting a receipt sometimes is frustrating when you have the same script every month; but it’s still easy and pays out fast Very happy ### 5/5 — Love it *2025-07-07, version 18.2.0* Easy to use and free ### 5/5 — Awesome *2025-06-04, version 18.2.0* So easy to file reimbursements. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*