# PrimePay Employee App — user reviews

> 18 indexed App Store user reviews of PrimePay Employee App by PRIMEPAY, LLC, rated 2.00/5 from 44 ratings.

- Source: https://appshunter.io/ios/app/primepay-employee-app/id1138815427/reviews
- App overview in markdown: https://appshunter.io/ios/app/primepay-employee-app/id1138815427.md
- Rating breakdown: 5★ 10 · 4★ 0 · 3★ 1 · 2★ 3 · 1★ 30

## Newest reviews (5 of 18)

### 1/5 — Terrible

*2019-11-12, version 1.81.2*

App is terrible, you think after countless reviews of not being able to login the creators would do something about it?

### 1/5 — Does Not Work

*2019-07-19, version 1.69.3*

Downloaded this app, but it doesn’t recognize my login information.  I have no problem logging into the website from a PC.

### 1/5 — Does not work

*2019-06-19, version 1.69.3*

Won’t let me login. Says authentication failed or something. Deleted the app

### 1/5 — But why?

*2019-03-27, version 1.67.1*

No account recovery option on this app. Not even direction on how to reset your password or recover your username. No link to the website where this information might be. The point of an app is to make life simpler this is just a head ache with extra steps.

### 1/5 — Time Clock Employees

*2017-01-01, version 1.0.2*

Downloaded this app went to log on kept coming up authentication failed. I deleted it off my iphone

## Most critical reviews (10 lowest-rated)

### 1/5 — Early Clock-in not working

*2024-07-31, version 1.88.6*

I am an admin for employees but I am not allowed to submit a requesy for help/trouble ticket because I don’t have a log-in for Salesforce so I am unable to submit a trouble ticket in the conventional way - My employees are unable to clock in for their shift on the PrimePay app upon arrival (between 6:45-7:15am).

### 1/5 — Can’t view my paystub

*2023-03-05, version 1.88.6*

There is no option to view my paystub or most of the features that are supposedly on this app. I can only view my time card.

### 1/5 — Complete Junk

*2022-03-31, version 1.88.5*

“Authentication failed”. Just delete it off the App Store

### 1/5 — Worst app ever

*2022-01-20, version 1.88.5*

Not login, no loading, no nothing

### 1/5 — Cannot sign in

*2021-08-16, version 1.88.4*

I am able to use primepay on the computer but the app doesn’t even let me sign in? It say authentication failed even though I’m using the same login I do for the computer? What’s the problem? I all read for this app is bad reviews? When will it be addressed?

### 1/5 — Waste of time. Disrespects employees

*2021-07-07, version 1.88.3*

Authentication fails. Choosing PrimePay reflects poorly on a small business and shows disrespect for employees.

PrimePay offers outdated and poorly maintained systems. Their web apps and this mobile app are prime examples.

### 1/5 — Can’t login on the app

*2020-12-01, version 1.88.3*

I can login on a computer, but on the app it says authentication failed.

### 1/5 — Does Not Work

*2020-11-30, version 1.88.3*

Why even have an app if it isn’t going to work at all. I get an error message every time I try to log in “Authentication Failed”. I have double and even triple checked that my user name and password are correct by logging in to PrimePay via their website. At the moment this app is 100% useless. Please fix this right away.

### 1/5 — Waste of time

*2020-10-17, version 1.88.2*

I am unable to see my pay statements. Always has an error message

### 1/5 — can’t even sign in

*2020-01-21, version 1.88.1*

I can sign in on my laptop but not on the app.

## Most praised reviews (3 highest-rated)

### 5/5 — Loving having everything at my fingertips

*2024-11-04, version 1.88.6*

Love that II can easily find all the information I need in one spot. Easy to use.

### 5/5 — Simple to use

*2019-08-06, version 1.77.6*

I didnt have a problem with login. Work as it should and simple to use.

### 2/5 — App has no clock nor vacation feature

*2022-12-27, version 1.88.6*

Title says it all.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-04.*